Grandstream Networks BroadWorks BLF GRP260X User manual

Grandstream Networks, Inc.
GRP260X Essential IP Phones
BroadWorks BLF Configuration Guide

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GRP260X BroadWorks SCA Guide
Table of Content
INTRODUCTION...........................................................................................................................3
OVERVIEW OF FUNCTIONS .......................................................................................................4
PROVISION THE BLF LIST ON THE PHONE..............................................................................4
VISUAL INDICATORS..................................................................................................................7
DIRECTED CALL PICKUP...........................................................................................................7
Table of Figures
Figure 1: Configure Account Settings............................................................................................4
Figure 2: Configure Network Settings............................................................................................5
Figure 3: Configure Special Feature Option ..................................................................................5
Figure 4: Configure Local Call Features Option.............................................................................5
Figure 5: Configure Eventlist BLF URI...........................................................................................6
Figure 6: Auto Provision List Starting Point ...................................................................................6
Figure 7: Eventlist BLF on MPKs...................................................................................................6
Figure 8: Configure BLF Call Pickup Prefix ...................................................................................7
Table of Tables
Table 1: Indicator Status ...............................................................................................................7

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GRP260X BroadWorks SCA Guide
INTRODUCTION
Grandstream GRP260X SIP phones support BroadWorks Busy Lamp Field (BLF) feature. BLF
feature allows an end user, such as attendant, to monitor the hook status of a list of users. This
document serves as an end user guide on how to configure Grandstream GRP260X SIP phones
for BroadWorks Busy Lamp Field feature. How toconfigure BLF on BroadWorks Application Server
is out of the scope of this document. System Administrators shall check BroadWorks Partner
Configuration Guide for more detailed information.

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OVERVIEW OF FUNCTIONS
Grandstream GRP260X SIP phones support the BroadWorks Busy Lamp Filed feature. GRP260x
phones support this feature by changing the LED keys color and/or icon status of the VPK/MPK
associated with the monitored users. Additionally, the phone system is also able to pick up the calls
to the monitored extensions.
PROVISION THE BLF LIST ON THE PHONE
Configuring Grandstream GRP260X SIP phonesto work with BroadWorks Busy Lamp Field feature
is straightforward. First configure the SIP account settings just as you would for a normal SIP
account. Then after the SIP account is registered with BroadWorks server, fill in the BLF URI under
the Advanced Features in SIP Settings. The detail steps are listed below:
1. Configure Account Settings:
Figure 1: Configure Account Settings
2. Configure Network Settings:
•If DUT is put on a private network environment, it uses OBP. NAT Traversal should be set
to “Auto” under Account X > General Settings.
•If DUT is put on a public network environment, you don’t need to input “Outbound Proxy”.

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NAT Traversal should be set to “STUN”, and input a STUN server IP in web UI > Phone
Settings > General Settings > STUN Server.
•DNS mode needs to be set to “SRV”.
Figure 2: Configure Network Settings
3. Set “Special Feature” to “BroadSoft”, set “Feature Key Synchronization” to enabled, under
Account X > Advanced Settings > Advanced Features, see below:
Figure 3: Configure Special Feature Option
4. Set “Enable Local Call Features” to “No”, under Account X > Feature Codes, see below:
Figure 4: Configure Local Call Features Option
5. Configure “Eventlist BLF URI” under Account X > Advanced Settings, set “Auto Provision
Eventlists” to “BLF Eventlist”, see below:

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Figure 5: Configure Eventlist BLF URI
6. Configure “Auto Provision List Starting Point” to “MPK” or “VPK” under Programmable
Keys > Advanced Settings. Default setting is “MPK”.
Figure 6: Auto Provision List Starting Point
After completing the configuration, the phone will start to monitor the extensions status using
MPK. As the pictures shows below:
Figure 7: Eventlist BLF on MPKs

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VISUAL INDICATORS
GRP260X Line key LEDs provide visual indications of the monitored extension by changing the
LED colors and the icon status. The following table shows the BLF indicator status in different
scenarios, it requires the monitored extension to enable the BLF feature on BroadWorks server:
Table 1: Indicator Status
Monitored Extension Behavior
BLF Indicator Status
(LINE Keys/MPKs on Phone Body)
Idle
Solid Green
Dialing
Fast Blinking Green
Ringing
Fast Blinking Red
Busy
Fast Blinking Red
During a Call
Solid Red
Call Park
Slow Blinking Red
DIRECTED CALL PICKUP
Directed call pickup feature allows the GRP260X phone system to be able to answer the calls to
the monitored users. This feature is very useful for the attendant to help the specified callees to
answer the call if the callees are not available to answer it.
For the BroadWorks system, it requires to dial the specified prefix ahead of the monitored extension
to direct to pick up the call. Thus, the end user has to configure the prefixfor GRP260X to implement
this feature.
The following screenshot shows the *123 is configured as the prefix under Account X > Advanced
Settings:
Figure 8: Configure BLF Call Pickup Prefix
After completing the configuration, when the monitored user’s indicator is blinking red, namely there
is an incoming call, the GRP260X phones user may press the “Busy Lamp Field” VPK/MPK button
to answer the call for the monitored user.