Fulltime System FTS-5500 Series User manual

Table of Contents
The Fulltime Locker is a home-delivery receiving locker that receives and temporarily stores packages delivered during your absence. You’ll be
connected with the FTS control center via a communication line, which provides phone-in services, including giving operation instructions and
receiving inquiries to help our customers use the locker at ease. (A direct telephone line is an optional.)
It is a home-delivery locker management center directly operated by
Fulltime System to provide the telephone service so that the residents can
conveniently use the Fulltime Locker with security.
• The delivered package will not be seen from others and privacy is protected.
• You are free from restrictions on staying home for receiving the package.
• No need to worry about being absent when sending your golf bag or snow
board back from your travel destination.
• You can request laundry service or sending packages. (It depends on the
type of locker, and requires contracted companies.)
• It can help prevent crimes committed by disguising a
deliverer.
• The locker is connected with the FTS control center 24
hours a day.
[1] What is the Fulltime Locker?
[3] FTS control center
[2] Features of the Fulltime Locker
• It is recommended to authenticate the locker key periodically and
check if any package addressed to you is stored in the box without
delivery note being posted somehow.
• The addressed resident may be informed if all the boxes are in use
and the package cannot be stored.
• For any reasons, reissue of an FTS card can be requested at cost.
For details, contact FTS control center.
• If the password is forgotten, reregistration is required.
• To use the locker safely, make sure to read this user manual.
• Services such as requesting sending package or laundry are not
available depending on the locker type.
• To use the Fulltime Locker, registration to the FTS control center
is required. Refer to the registration form or access to the
Fulltime customer site (https://f-cs.jp/).
• In case your package is mis-delivered, and only when we judge
it as a compelling situation, we may unlock the locker.
FTS
You can make a phone call if you encounter any problems or
have unclear things regarding the locker. Monitors delivery status and usage of lockers every day
in order to perform smooth management.
Responds to loss or breakage of the locker key, new
registration or cancellation of registration at the time of
moving in or out and more.
Remotely enables taking out the package at a sudden
report of a locker key loss via a communication line.
Safely manages locker key information (name, phone number,
password, etc.) and takes care of new registration or
cancellation of registration at the time of moving in or out.
Automatically receives abnormal status of the locker
including running out of paper, and properly responds.
In case of fire, explosion, flood, etc., the compensation
for the damaged locker is subject to the provisions of the
insurance.
24/7 telephone service
Package management
Locker key management
Communication remote control
Locker key information safety management Maintenance
Locker compensation
Checks the locker including wrong delivery and clean on a
regular basis.
Compensation for liability incurred due to theft or
breakage during storing the package is limited to 100
million yen.
Periodic maintenance
Compensation for packages
[4] Notes on using
1
Fulltime System
1. Greetings
FTS-5500 Series
FTS-5501H4
FTS-5502H4
User Manual
Fulltime Locker
The described operation and display may be different depending on the model or specifications.
1. Greetings ............................................................................ 1
[1] What is the Fulltime Locker?
[2] Features of the Fulltime Locker
[3] FTS control center
[4] Notes on using
2. About the locker key .......................................................... 2
[1] FTS card
[2] Contactless key or FTS ic key
3. Before use .......................................................................... 2
[1] Have you done registration?
[2] Is the Fulltime Locker operable?
4. Safety precautions (shall be read) ...................................... 2
[1] How to operate the Fulltime Locker
5. Names of parts and their functions .................................... 3
[1] Check-in side
[2] Take-out side
[3] Locker types
6. Notes on operation............................................................. 4
7. Basic operation (for residents) ........................................... 4
[1] How to take out a package
About the life care
[2] How to store laundry or a package to send
[3] How to take out a registered mail matter
[4] How to take out a package that requires payment
8. Basic operation (for deliverer) ............................................ 5
[1] How to check in a package
[2] How to take out the laundry or a deposit package
[3] How to check in a package that requires payment
9. Maintenance and management.......................................... 6
10. About inquiry...................................................................... 6
11. If you are leaving the residence or
going away for a long time ................................................. 6

4. Safety precautions (shall be read)
[1] How to operate the Fulltime Locker
2
• When an FTS card is registered
Touch the panel and select “ 居住者 ” (Resident). Then, select “ 荷物
受け取り ” (Receive) and insert the card in “ カード挿入口 ” (Card
insertion slot).
• [2] When a contactless key or FTS ic key is registered
Touch the panel and select “ 居住者 ” (Resident). Then, select “ 荷物
受け取り ” (Receive) and wave the key on the iC receiver.
If “ お預かりしている荷物はありません ” (No package) is displayed on the
operation guide touch panel, the locker can be used. Registration
to the FTS control center is completed.
The door of the box will open if your package is delivered.
2. About the locker key
3. Before use
[1] FTS card [2] Contactless key or FTS ic key
[1] Have you done registration? [2] Is the Fulltime Locker operable?
Before using the Fulltime Locker, check the descriptions [1] and [2].
To use the Fulltime Locker, registration to the FTS control center is
required. Fill the Fulltime Locker registration form and register . Or,
access to the Fulltime customer site (https://f-cs.jp/) and register.
After registering to the FTS control center, check if the locker is
operable with the registered locker key. Please note that we don’t
notify the completion of the registration.
A magnetic card issued from the FTS control center.
If “FTSカード在中” (FTS card included) is stated on
the Fulltime Locker registration form, fill the form
and register to the FTS control center. To use the
card, insert it in “カード挿入口” (Card insertion slot).
• If you are going away for a long time or leaving the residence, make sure
to notify the FTS control center.
If description of “非接触キーまたは､FTS ic 操作キ
ー” (Contactless key or FTS ic key) is put in the
“Types of locker keys” of the registration form,
you can use the contactless key used for your
residence as the locker key. If you wish to do
so, fill the form and register to the FTS control center. After registration,
touch the panel and then wave the key on the key reader (iC receiver).
It is a special key to be used to take the delivered packaged out of the Fulltime Locker.
Since usage differs depending on the model and specifications of the locker, check the types of locker keys described in the registration form.
Caution!
Handle with care!
Do not play with the locker!
Do not get closer to the locker
during inspection/maintenance
work! Do not put a perishable or
dangerous good in the locker!
Beware of the open door!
Do not push a package
with force into the locker! Be careful when taking a
package out of the locker!
Do not try to go inside the locker!
Watch out the opening door!
Do not hang from the door!
• The door opens automatically.
Stay at least 70cm away from
the locker to prevent your head
or face from being hit by the
door when taking out your
package.
• Call attention to prevent anyone
from getting closer to the locker
during your operation.
• Do not push a package with
force into the locker since
pushing a package larger than
the size of the box may damage
the door.
• Be careful not to drop a package
on your foot when taking it out
of the locker.
• Be careful not to get
complicated packaging or a
band caught on the rugged
parts, and slowly take the
package out of the locker.
• Do not hang from the door, pull
the door or forcibly open the
door wider than 90°.
• Do not place your foot on an
open door or hang something
from the door.
• The Fulltime Locker is a
precision machine. Do not
handle roughly.
• Do not play with the locker.
Otherwise, it may damage the
locker.
• Do not get closer to the locker
when a worker is engaging in an
inspection/ maintenance work.
• Especially, keep children away
from the locker during
inspection/maintenance work.
• Do not try to go inside the
locker.
• When you see a child trying to
go inside, be sure to give
attention to the child.
• Be careful not to be hit with the
corner or the edge of the open
door.
• Pay extra attention when
grabbing a package taken out of
the locker afresh or when
multiple doors are open.
• Do not put a fresh and
perishable good or any animal in
the locker.
• Do not put in hazardous
substances or drugs that may
cause ignition, explosion, etc.

• Inside each box, there is a package sensor that can detect anything
other than transparent objects even light objects such as paper. Put
a package so that the package sensor can detect the package.
(Indicated with a red circle.)
• The L size box is equipped with an emergency button (indicator
switch) so that you can escape in case you are locked inside.
(Lamp switch)
Note 1
According to the environment of the
site, the key reader (iC receiver) may be
provided on the locker itself, or it may
be installed around the locker, in the
ceiling or on the wall.
iC receiver
[3] Locker types
5. Names of parts and their functions
[1] Check-in side [2] Take-out side
Double-sided operation type
(The described operation and display may be different depending on the model or specifications.)
④Card insertion slot (card reader)
A magnetic card data reader to be used when a resident is taking out
the delivered package or checking in a package to send; a collector of a
contracted company is collecting a package.
⑤Contactless key iC receiver
A data reader for the contactless key required for opening the door. The
form differs depending on the key type.
⑥Receipt issuing slot
When a package is delivered to the Fulltime Locker, or when a resident
is storing a sending package to a locker, date, box number, room
number, residence name, and deliverer, etc. are printed.
• Instead of the receipt issuing slot, a stamper for the deliverer may be
equipped.
In the case of stamper, open the cover and stamp on the delivery note .
The location may differ depending on the specification.
①Operation guide touch panel
Anyone can easily operate since interactive guidance is provided with
characters and illustrations. The panel is off while no operation is being
made.
• 8.4” color LCD panel
②Speaker
The voice guidance is provided so that anyone can easily operate the
locker. Also, the phone voice from the FTS control center will be output.
③Call to the FTS control center
The inquiries about operation, moving in/out notification, card lost
notification or reissuing request can be made in front of the Fulltime
Locker by operating the “ お問い合わせ ” (Inquiry) button on the touch
panel.
• Hands-free-type microphone and speaker
②
①
③
⑥ ④⑤
②
①
③
⑤
3
Inside dimension of box
Deliverer can only check in
packages from the check-in side.
Residents can check in and take
out packages both from the
check-in side and from the take-out
side.
Check-in side
Reception side
[In the case of standard door]
How to open the door (plane figure)
Size
SS
S
M
L
Width × Depth × Height [mm]
411×540×108
411×540×247
411×540×525
411×540×1326
10-tier
box locker
7-tier
box locker
6-tier
boxlocker
4-tier
boxlocker
2-tier
boxlocker
Size S Size M Size L
Size SS

• The panel is off while no operation is being made. The top screen
can be displayed by touching the panel.
• Necessary operation can be performed by touching the buttons,
icons and menus on the panel.
• Misinput can be deleted by the “ トップに戻る ” (Return to top) button.
• To restart from the beginning, press the “ トップに戻る ” (Return to
top) button.
• Stand 70 cm or more away from the opening door.
• After inserting the locker key to “ カード挿入口 ” (Card insertion slot),
the key will be immediately ejected. Receive the key by hand.
• After operation is complete, the operation guide touch panel will
return to the stand-by state automatically in a certain time.
• The voice guidance is also available.
• The described operation and display may be slightly different
depending on the model or specifications.
Take a package delivered during your absence out of the locker.
Check in the laundry or a package to send. For the service details, check with each contracted company.
《1》Touch the touch panel.
《2》Select “居住者” (Resident).
《3》To request an laundry service
Select “クリーニング依頼” (Request laundry service).
To request sending a package
Select “宅配便発送依頼” (Request sending a package).
《4》Authenticate the locker key and follow the instructions to be
displayed on the panel.
《5》Select the service operator.
《6》Select an empty box, and then select “確認” (Confirm).
《7》Select the service operator, and then select “確認” (Confirm).
《8》The door of the designated box will open.
• The buzzer will sound.
《9》Put your item into the box, and close the door securely.
• Put a package on the red circle (package sensor) marked at the
box center. The buzzer will stop.
《10》 Select “確認” (Confirm).
《11》Take the deposit receipt out of the receipt issuing slot on the
check-in side.
(It will not be issued in the case of the
stamper model. Stamp on the
delivery note.)
6. Notes on operation
[1] How to take out a package
7. Basic operation (for residents)
(Requires the contracted companies.)
When the following is displayed...
(Check the display, and contact FTS control center if you need an assistance.)
《1》“お預かりしている荷物はありません” (No package)
• Your family member may have picked up the package
already. Please check.
• The delivery note may have been posted to the wrong mail
box. Please check the room number printed on the delivery
note.
《2》“扉が開きません。FTSコントロールセンターに連絡してください” (Door
does not open. Please contact the FTS control center.)
• If “ロッカーが開きます” (Locker is opening) is displayed before
this message, it is possible that a large package is forcibly
stored in the locker. When the display returns to the top
screen, press the “お問い合わせ” (Inquiry) button and contact
the FTS control center.
《3》“お使いの操作キーはフルタイムシステムが発行したものではありません” (Locker
key is not the one issued by Fulltime System)
• Check if the key is for the locker operation.
• It may not have been registered to the FTS control center. Please
check again.
《4》“操作キーが読み取れません。” (Not able to read the locker key.)
• Have you placed the card near strong magnetism?
• Is it an old card you found after reissuing the card? Please check
again.
[2] How to store laundry or a package to send
• Make sure to check the address when you receive a package.
• In case of a wrong delivery, contact the FTS control center. A
guidance will be provided.
4
About the life care
If you are a wheelchair user or find it inconvenient to take out packages from high boxes, you can set up that packages are preferentially
checked in to the low boxes. Regarding registration or cancellation, refer to our customer site or the registration form.
《1》Check the delivery note posted in the mail
box.
• If the locker is not equipped with a receipt
issuing slot (stamper model), check the ticket
from the deliverer.
《2》Touch the touch panel.
《3》Select “居住者” (Resident).
《4》Select “荷物受け取り” (Receive).
《5》Use the locker key (see Page 2), and follow the instructions to be
displayed on the panel.
《6》The door of the locker that contains the package will automatical-
ly open.
《7》After taking your package out of the locker, be sure to close the
door firmly.
A note for a resident
Option
Deposit receipt for resident

Take out the deposit laundry or package from the locker.
[2] How to take out the laundry or a deposit package
Check in a package during resident’s absence.
[1] How to check in a package
8. Basic operation (for deliverer)
5
Take a package that requires payment delivered during your absence out of the locker.
Take a registered mail matter delivered during your absence out of the locker.
[3] How to take out a registered mail matter
[4] How to take out a package that requires payment
(Limited operation for the locker dealing with registered mail matter.)
(Limited operation for the payment-dealing locker)
Option
Option
Option
《1》Check the delivery note posted in the mail box.
《2》Touch the touch panel.
《3》Select “居住者” (Resident).
《4》Select “荷物受け取り” (Receive).
《5》Authenticate the locker key (see Page 2), and follow the
instructions to be displayed on the panel.
《6》Enter the registered password for the locker operation.
• If other than the registered mail matter is deposit in the locker,
select “郵便物の取り出し” (Take out mail), and then select “確認”
(Confirm). (The password may not be necessary depending on the
model.)
《7》The door of the number displayed on the panel opens.
《8》After taking your registered mail matter out of the locker, be sure
to close the door firmly.
《1》Touch the touch panel.
《2》Select “業者” (Operator).
《3》Select “荷物受け取り” (Receive).
《4》Authenticate the locker key (see Page 2), and follow the
instructions to be displayed on the panel.
《5》The door of the locker that contains a package will automatically
open.
• If you are collecting a shipping package, write the shipping fee on
the slip copy for the customer and post it to the mail box.
《6》After taking your package out of the locker, be sure to close the door
firmly.
《1》Check the delivery note posted in the mail box.
《2》Touch the touch panel.
《3》Select “居住者” (Resident).
《4》Select “荷物受け取り” (Receive).
《5》Authenticate the locker key (see Page 2), and follow the
instructions to be displayed on the panel.
《6》Enter the registered password for the locker operation.
《7》Select “確認” (Confirm) of the package to take out displayed on
the monitor.
《8》The door of the number displayed on the panel
opens.
《9》After taking your package out of the locker, be
sure to close the door firmly.
《10》The bill will be issued from the receipt issuing
slot on the check-in side.
(It will not be issued in the case of the stamper
model. Stamp on the delivery note.)
《1》Touch the touch panel.
《2》Select “業者” (Operator).
《3》Select “荷物預け入れ” (Receive).
《4》Confirm the message, and then select “確認” (Confirm).
《5》Enter the addressed room number, and then select “確認”
(Confirm).
《6》Check the addressed room number and name, and then select “
確認” (Confirm).
《7》Select the company name.
《8》Select whether to issue a receipt or a delivery note (posting an
absence communication slip).
《9》Select an empty box, and then select “確認” (Confirm).
《10》The door of the designated box will open.
• The buzzer will sound.
《11》Put the delivering package into the box, and close the door
securely.
• Place the delivering package on the red circle (package
sensor) marked at the box center. The buzzer will stop.
《12》If selecting “発行する” (Issue), take out the
delivery note and receipt output from the
receipt issuing slot.
• Make sure to post the delivery note to the
addressed mail box.
• Bring back the receipt.
• If issuing the delivery note and receipt is
failed, make sure to contact the FTS
control center.
(It will not be issued in the case of the stamper
model. Stamp on the delivery note.)
Bill
Deposit receipt for
deliverer
A note for a resident

Check in the finished laundry that requires payment.
The maintenance of the Fulltime Locker is separately contracted. The maintenance tasks are subject to the FTS management outsourcing contract.
The content of service may differ according to the outsourcing contract.
To contact the FTS control center for any inquiries, touch the “お問い合わせ” (Inquiry) button on the panel and inform the following:
Make sure to inform the FTS control center, or access to the Fulltime customer site (https://f-cs.jp/) for the procedure.
If you fail to notify FTS control center and a package is checked in, we may take measures such as returning the package to the shipper. Also, if you have
failed to notify, please note that we’ll charge the fees required for transfer arrangement, etc.
[3] How to check in a package that requires payment
10. About inquiry
6
9. Maintenance and management
11. If you are leaving the residence or going away for a long time
1902-CC------
Option
Deposit receipt for
deliverer
A note for a resident
《1》Touch the touch panel.
《2》Select “業者” (Operator).
《3》Select “決済物預け入れ” (Check in a package that requires
payment).
《4》Insert the locker key (see Page 2) into the card insertion slot.
《5》Confirm the message, and then select “確認” (Confirm).
《6》Enter the addressed room number, and then select “確認”
(Confirm).
《7》Check the addressed room number and name, and then select “
確認” (Confirm).
《8》Enter the fee, and then select “確認” (Confirm).
《9》Check the displayed fee, and then select “確認” (Confirm).
《10》Select an empty box, and then select “確認” (Confirm).
《11》The door of the designated box will open.
• The buzzer will sound.
《12》Put the delivering package into the box, and close
the door securely.
• Place the delivering package on the red circle
(package sensor) marked at the box center. The
buzzer will stop.
《13》Select “確認” (Confirm).
《14》Take out the delivery note and receipt output from
the receipt issuing slot.
• Make sure to post the delivery note to the
addressed mail box.
• Bring back the receipt.
• If issuing the delivery note and receipt is failed,
make sure to contact the FTS control center.
(It will not be issued in the case of the stamper
model. Stamp on the delivery note.)
(Limited operation for the payment-dealing locker)
(1) Locker control number
(Specified at the bottom of the operation guide touch panel.)
(2) Residence name
(3) Room number (and building name, if any)
(4) Name (Company or branch name if any.)
(5) Phone number
●Retention period of maintenance parts (10 years)
Maintenance parts of this product (required to maintain the features)
will be kept in stock for 10 years after the same model is discontinued.
●Compensation due to discolouration, deterioration or decay of stored
items caused by malfunction of this product is out of our responsibility.
●Periodic replacement parts
This product has periodic replacement parts. For safe use, it is
recommended that you replace the parts in an appropriate period of
time.
●Design-based standard period of use (10 years)
①The design-based standard period of use of this product is 10 years.
②It is the standard period of use without any safety trouble if used under
standard conditions of use such as the installation environment or use
period.
③There is no guarantee that no failure will occur in this period. You can
use it safely by carrying out appropriate maintenance, repairs and daily
inspections.
④If the standard period of use has passed, the equipment or worn parts
need to be replaced. We will propose it.
The described shape and specifications are subject to change without notice. Please keep this user manual in a safe place.
Fulltime System Co., Ltd.
(As of March, 2019) 9999G190306C