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TOLL FREE PHONE ORDERING: 1-800-854-3140
INTERNATIONAL PHONE ORDERING: 1-503-304-8899
General Order and Shipment Policy
J&J Amusements, Inc. appreciates our customers. We will do our best to provide quality parts and service. Your business is important to us so we want you to
fully understand our policy guidelines. Remember they are only guidelines: questions, suggestions and even complaints are always welcome.
NEW ACCOUNTS: New accounts are welcome! Open account terms are available to customers upon credit approval. Contact us for a credit application.
Please be sure to furnish accurate, complete, year round mailing and shipping addresses and phone numbers. Credit approval takes approximately 2 weeks.
OPEN ACCOUNT TERMS: Customers with approved credit applications are allowed net prices as long as payment is received within 30 days of invoice date.
A late fee of 1 1/2% per month will be assessed to the balance on any past due invoice. In addition, if your account is 60 days past due can be placed on
CREDIT HOLD UNTIL PAST DUE BALANCE IS RESOLVED.
VISA, MASTERCARD, AMERICAN EXPRESS: For your convenience we accept VISA, MasterCard and American Express. We never charge your credit card
until we ship your order.
ORDERING: It is important to order all parts by correct part number. This will speed your order and help eliminate errors. You may phone, fax or e-mail your
orders.
Phone orders 1-800-854-3140 International orders call 1-503-304-8899
Fax orders 1-800-366-7505 International orders call 1-503-304-1899. To ensure accuracy, fax form in the back of this book must be filled out completely with
customer number, bill to, ship to, phone number and shipping (ground, 2nd day, overnight, overnight Saturday, or truck line). Every line item must have the part
number, quantity and description clearly printed.
HOURS: Business hours are 8:00am to 4:30pm Pacific Time Monday thru Friday. Fax and e-mail orders can be received 24 hours a day.
PRICES: J&J Amusements, Inc. makes every effort to offer competitive prices and to maintain pricing for the life of the annual catalog. In some cases, price
adjustments must be made and J&J Amusements, Inc. reserves the right to change pricing without notice.
BACK ORDERS: Back orders are shipped automatically with the same terms as the original order. Back orders will be shipped ASAP unless you elect to batch
all back orders for periodic shipment or cancel all back orders. You must notify J&J Amusements, Inc. in writing if you wish to utilize either of the above options.
SHIPPING: We will endeavor to ship all orders same day and do our best to follow your special shipping instructions. We normally ship orders under 150 lbs.
by UPS. Larger orders will be shipped by freight lines.
COD SHIPMENT: Large orders shipped COD will be divided into two or more cartons. The total COD amount will be pro-rated by value of each carton’s
contents. COD orders of $1,000 or more are shipped cashiers check only. COD charge per box is $9.00.
REFUSED COD SHIPMENTS: Our FULL restocking fee plus freight both ways, will be charged to your next order if you refuse a COD shipment.
BAD CHECKS: Any account having a returned check (for any reason) will be placed on COD cash only. To avoid legal action, the check must be redeemed by
a certified check or bank money order and all returned checks will be charged a $25.00 fee. If legal action is necessary, the customer will be responsible for all
charges incurred in collection.