GAI-Tronics 227-005 User manual

Pub. 42004-443C
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
GAI-TRONICS®
AHUBBELL COMPANY
Model 227-005, 247-005, 257-005,
and 277-005 SMART Auto-Dial
Handset Telephones
TABLE OF CONTENTS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Telephones...............................................................................................................................................1
Telephone Management Application (TMA) .......................................................................................2
Existing TMA Application (pre-version 7.4.1 software) ......................................................................................3
TMA Upgrade (free) .............................................................................................................................................3
Standard Operation.........................................................................................................................4
Volume Control Button..........................................................................................................................4
Receiving a Call.......................................................................................................................................4
Placing a Call...........................................................................................................................................4
Disconnecting a Call ...............................................................................................................................4
Installation ......................................................................................................................................5
Safety Guidelines.....................................................................................................................................5
General Installation Guidelines.............................................................................................................6
High Noise Area Installation..................................................................................................................7
Security Hardware..................................................................................................................................8
Conduit Installation Details (Applicable to Models 247-005 and 257-005)........................................8
Model 227-005.......................................................................................................................................10
Model 247-005.......................................................................................................................................12
Model 257-005.......................................................................................................................................14
Model 277-005.......................................................................................................................................16
Stanchion or Flush-mount Applications..............................................................................................................16
Surface-Mount Applications ...............................................................................................................................17
External Power for Lower Operating Temperatures........................................................................18
Setup..............................................................................................................................................19
Hardware Configuration......................................................................................................................19
Auto-answer Configuration ................................................................................................................................19
Polarity Configuration ........................................................................................................................................19

SMART AUTO-DIAL HANDSET TELEPHONES PUB.42004-443C
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
DTMF Gain Select Configuration.......................................................................................................................19
Password Enable Configuration..........................................................................................................................19
Command Select Configuration..........................................................................................................................20
AUX2 Input Configuration .................................................................................................................................20
Low-Power Mode Configuration........................................................................................................................20
Hardware Settings...............................................................................................................................................20
Handset Receiver Volume Adjustment...............................................................................................................21
Handset Microphone Sensitivity Adjust .............................................................................................................21
Auxiliary Outputs.................................................................................................................................21
Programming.........................................................................................................................................24
Enter the Programming Mode.............................................................................................................................24
Basic Programming.............................................................................................................................................25
Maintenance..................................................................................................................................27
Service....................................................................................................................................................27
Preventive Maintenance for Model 277-005.......................................................................................27
Cleaning..............................................................................................................................................................27
Prevention ...........................................................................................................................................................27
Specifications ................................................................................................................................28

PUB.42004-443C
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
GAI-TRONICS®
AHUBBELL COMPANY
Model 227-005, 247-005, 257-005, and 277-005
SMART Auto-Dial Handset Telephones
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
Product Overview
Telephones
GAI-Tronics Self-Monitoring and Reporting Technology (SMART) Telephones incorporate leading-edge
technology to provide optimum performance and flexibility. When used with GAI-Tronics’ Telephone
Management Application (TMA), the health and activity of each telephone is monitored and reported.
For complete details, please refer to the user guide included with TMA (Part No. 12509-037).
This manual applies to the following GAI-Tronics SMART Telephones that include a volume control
push button and a noise-canceling handset:
Model Description
227-005 Tough SMART Telephone, weather and vandal-resistant, cast aluminum enclosure with
spring-loaded door and armored handset cord.
247-005 Rugged Indoor SMART Telephone, high-impact, glass-reinforced polyester enclosure and
Hytrel®handset cord.
257-005 Rugged Weatherproof SMART Telephone, high-impact, glass-reinforced polyester
enclosure with door and Hytrel®handset cord.
277-005 Flush-Mount Indoor SMART Telephone, heavy-gauge brushed stainless steel front panel
and armored handset cord.
All SMART Telephones are line-powered and can be connected to any of the following:
Central Office (CO) line to the Public Switched Telephone Network (PSTN)
24 V dc or 48 V dc analog station port of Private Branch Exchange (PBX), Private Automatic Branch
Exchange (PABX) or KSU.

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Connection may not be made to pay telephone extensions or shared service (party) lines.
Each telephone requires a minimum line current of 20 mA for proper operation. For operation below
−4º F (−20° C), GAI-Tronics offers a plug-in power supply (120 V ac required), which will allow
operation to −40° C. Please refer to page 18.
The SMART Telephones provide the flexibility to address a diverse range of applications. A wide variety
of functions can be achieved by altering the configuration data stored in the telephone’s non-volatile
memory. These configuration options include:
Pre-programmed auto-dial telephone numbers
Call termination method (automatic or manual)
Maximum call duration
Answering options
Values for these functions are initially programmed during factory testing. These settings can be changed
remotely from a touch-tone telephone, manually (with an integral or portable keypad), or via TMA.
Telephone Management Application (TMA)
GAI-Tronics’ TMA software is a maintenance data collection and reporting tool that allows users to view
and report the health of the SMART Telephones. SMART Telephones can function with or without the
TMA software application installed. The decision to use TMA can be made at any time and is not needed
for telephone operation. Installation of TMA is not required until system monitoring is desired.
When used with TMA, each telephone will typically be polled to determine the health of the unit and
report the following:
Stuck push buttons
Cut handset cord
Microprocessor health
Line interrupt (power)
The basic TMA package (Model 12509-037) includes a single line transceiver for polling a single
telephone at a time. With each telephone requiring approximately 90 seconds to relay its health status to
TMA, the ability to poll multiple telephones simultaneously may become very important in larger
systems. A TMA expansion kit (Model 12509-036) is available and is required for each additional
connected telephone line, with a maximum of eight lines allowed. This allows a maximum of eight
telephones to be polled simultaneously. A dedicated PC is strongly recommended for TMA operation.

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A dedicated telephone line per SMART Telephone is required when using TMA in its typical “polling”
operation. Although it is not recommended, SMART Telephones can share a telephone line with the
understanding that if two or more telephones are put into use simultaneously, the line current could drop
sufficiently to disconnect the telephone call completely. This will depend on the line current, the length
of the cable run, and the condition of the telephone cable. When sharing a telephone line using TMA, the
telephone must be scheduled to “call-in” instead of being polled by TMA.
TMA users can schedule auto-dial maintenance calls to alert maintenance personnel of any unusual sensor
or fault conditions that exist. SMART Telephones can also be programmed to generate an auto-dial
maintenance call when certain sensor events are discovered. Access to the SMART Telephone settings is
restricted through the use of the maintenance access PIN, which should be disclosed only to trained
maintenance personnel.
Existing TMA Application (pre-version 7.4.1 software)
We strongly recommend any existing operating TMA system be upgraded to 7.4.1 (or greater). Although
the -005 series SMART telephones will function with pre-version 7.4.1 TMA software, upgrading to 7.4.1
will allow users to take advantage of any new SMART and TMA features. Version 7.4.1 is backward
compatible with the -003 series SMART telephones so there will be no interruption in the reporting
operation. Refer to the TMA User Guide, no. 42004-440, for specific programming instructions. This
manual can be found on our website at www.gai-tronics.com.
TMA Upgrade (free)
GAI-Tronics offers a free upgrade to customers currently utilizing a TMA system that is operating from a
pre 7.4.1 version. To take advantage of this free upgrade, please visit our website at www.gai-
tronics.com:
Click on the TMA SOFTWARE UPGRADE button on the left side of the home page. This will take you
to the upgrade landing page.
Following the instructions on the landing page, you are instructed to click the SOFTWARE UPGRADE
button. This will prompt a request to enter a passcode. This passcode can be obtained from your
local sales representative or by contacting our Service Department at 1-800-492-1212, prompt no. 2.
Continue to follow instructions as noted.

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Standard Operation
Volume Control Button
The volume control button on the front panel of each telephone is used to control the handset receiver
volume. The handset volume is pre-set/pre-programmed into each telephone to provide an initial handset
volume when the handset is removed from its cradle. Each press of the button will increase the volume in
5-dB increments until the maximum volume is attained. When the volume has reached maximum,
another button press will drop the volume to its minimum level. This is considered to be a “round robin”
method of volume control. The telephone will return to its pre-programmed volume setting when the
handset is returned to its cradle.
Receiving a Call
When the telephone rings:
1. Lift the handset.
2. Converse with the caller.
3. When finished, hang up the handset.
Placing a Call
To place a call:
1. Lift the handset.
2. The telephone automatically dials a pre-programmed number.
3. Converse with the person answering the call.
4. When finished, hang up the handset.
Disconnecting a Call
There are several methods by which a SMART Telephone’s call can be disconnected. The disconnect
methods include the following:
Remote disconnect of a call – Called party transmits either a “##” or “*99” DTMF control
command.
Automatic disconnect:
-All calls; loop current-drop disconnect
-All calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
-All voice calls; call progress tones (i.e., busy signal/fast busy, or reorder, tone) and, when enabled,
dial tone.
Refer to the “Programming” section on page 24 and to the TMA User Guide for factory defaults and
available options.

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Installation
ATTENTION Installation should be performed by qualified personnel and only in
accordance with the National Electrical Code or applicable local codes.
Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
Do not install telephone wiring during a lightning storm.
Electrostatic Discharge (ESD) Protection: Your telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
Install a UL Listed lightning arrestor on any telephone installed where the telephone or telephone
cable is at risk of being exposed to lightning strikes. The lightning arrestor must be installed as close
as possible to maximize the protection. It must not be installed within the enclosure supplied with the
telephone. Please consult our Service Center at 800-492-1212 for further information.
Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.

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General Installation Guidelines
As previously noted, the preferred system configuration is a dedicated telephone line for each -005
SMART Telephone. This is an actual requirement when using TMA in its typical “polling” operation.
Although it is not recommended, it is recognized that certain system operations and interconnecting
wiring require that multiple telephones share a single line. This is permissible with the understanding that
if two or more telephones sharing the same line are put into use simultaneously, the line current could
drop sufficiently to disconnect the call completely. Additional “line sharing” or “party line”
configuration issues could include sporadic telephone operation, difficulties with programming, or
premature disconnection of calls. A GAI-Tronics Model 12600-xxx Line Current Booster assembly may
be a viable solution for improving the effects of low line current.
If line sharing is required, it is strongly recommended that all telephones on the line are the -005 SMART
Telephone series. The maximum number of telephones on the line depends on operating and idle line
current and the amount of time a SMART Telephone remains off hook. In this installation, each -005
SMART series telephone must be reconfigured to prevent auto answer and must be programmed to “call-
in” to TMA for data collection (if TMA is being utilized).
Due to difference in circuit operation, sharing a telephone line between a -005 series SMART Telephone
and a -003 series SMART Telephone is specifically not recommended. There can be many line and
operational conditions in play that could make this type of installation a “hit or miss” proposition.

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High Noise Area Installation
Installing a SMART Telephone in a high noise area may require the use of an external audible or visual
device for ringing notification. Utilizing one of these devices differs from an installation utilizing a
standard analog telephone. Typical analog telephones utilize the telephone line ring voltage (90 V ac) to
activate the ringer in the telephone. Typical installation of a peripheral ring notification device for a
standard analog telephone would include connecting a ring relay across the telephone line and using it to
activate the notification device.
Each SMART Telephone, however, is factory programmed for auto answer. In this mode, the SMART
Telephone utilizes the telephone line ring voltage for only a fraction of a second to auto answer and
activate its own internal circuitry. The SMART Telephone then creates its own ringing audible signal, no
longer requiring the line ring voltage. If an external device is required for ringing notification in a
SMART Telephone installation, it should be connected to one of the SMART Telephone’s two external
outputs. One of these outputs can be programmed to “follow the ringer” and provide opening and closing
with a standard ring cycle. This eliminates the need for a ring relay and allows a standard bell or
strobe/light to be used for notification. (An interposing relay may be required depending on the device’s
current requirement.)
NOTE:If multiple -005 SMART series telephones are connected to a single line and are configured not
to auto answer, a standard analog telephone application now exists. This means that an external ringing
notification would require the installation of a ring relay device as previously mentioned for typical
analog telephone operation. Refer to the “Auto-answer Configuration” section on page 19 for details on
disabling the auto-answer function.

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Security Hardware
Models 227-005 and 277-005 are vandal-resistant, with the front panel for each telephone attached to its
enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or Torx T-25
security head tip (sold separately) is recommended for installing the security screws. Model 247-005 and
257-005 Telephones’ front panels are attached with standard Phillips head screws.
Conduit Installation Details (Applicable to Models 247-005 and 257-005)
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure, we strongly recommend the following:
Conduit should enter the enclosure from the bottom.
If entered from the top, the conduit must be internally sealed to prevent moisture ingress.
Sealed fittings should be installed at all cable entry points.
Silicone sealant or equivalent should be applied around and inside all conduit entries.
Refer to Figure 1 and Figure 2.

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Figure 1. Bottom entry conduit installation details (RECOMMENDED for non-metallic enclosures)
Figure 2. Top entry conduit installation details (NOT RECOMMENDED)

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Model 227-005
The mounting and wiring instructions for the Model 227-005 SMART Telephone are as follows:
1. Remove the eight security screws
from the front panel. Remove the
front panel and set aside.
NOTE:There is a 7-foot half-
modular telephone cord attached to
the PCBA on the rear.
2. There are eight mounting holes in
the back of the enclosure in two 4-
hole patterns. Determine which hole
pattern will be used for mounting.
See Figure 5.
For best results, use the
7.875 4.0-inch hole pattern for
mounting to a wall (outside
pattern).
Use the 5.25 4.0-inch hole
pattern when using the Model
232-001 Pole Mounting Kit
(inside pattern).
3. Insert four hole plugs (provided) in the unused holes.
4. Position the enclosure on the mounting surface and
secure it with four fasteners.
The holes in the telephone enclosure accept 3/8-inch
screws or bolts.
The Model 232-001 Pole Mounting Kit includes
four
3/8-16 1-inch shoulder bolts with Teflon seal
washers.
NOTE Use only the round head, hexagon
head, or pan head screws that are provided.
Do not use screws designed to be countersunk for
mounting the enclosure.
5. Install a conduit fitting in one of the 1/2-inch NPT
conduit entrances provided at both the top and bottom
of the unit, and insert the conduit into the fitting. (The
bottom location is preferred. See Figure 4.) Plug the
unused access hole using the 3/8-inch Allen drive plug
provided.
NOTE: Use silicone sealant or equivalent around and
inside all conduit entries.
Figure 3. Model 227-005 SMART Telephone with spring
loaded door in the open position
Figure 4. Model 227-005 Outline

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6. Pull the telephone line through the conduit and into the enclosure. Connect the telephone line to the
customer-supplied telephone line surge suppressor (if applicable) and modular jack (USOC RJ11 or
CA11A) provided with the unit.
NOTE:The modular jack may be mounted inside the telephone. Telephone line connections directly
to TB1 are acceptable.
7. Allow the telephone a minimum of 35 seconds to initialize.
8. Using the “Setup” section of this manual,
Configure the hardware as required. Refer to the “Hardware Configuration” section on page 19
for details.
Adjust the audio levels, if necessary. Refer to Figure 13 for Receiver Volume and Microphone
Sensitivity potentiometer locations.
9. Verify operation by calling to and from another telephone.
Figure 5. Model 227-005 Mounting Details
10. Replace the front panel assembly, and secure using the eight front panel security screws.

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Model 247-005
1. Remove the four screws from the front panel. Remove the front panel and set aside.
NOTE:There is a 7-foot half-modular telephone cord attached to the PCBA on the rear.
2. There are four mounting holes in rear enclosure. Mount the enclosure to the wall using either four
¼-20 machine screws with washers and nuts or four #14 wood screws of the appropriate length,
depending on the mounting surface.
3. Drill a 0.688-diameter hole at either drill spot on the bottom of the rear enclosure, and attach the
gland bushing.
4. Fish the free end of the telephone cord through the gland bushing.
5. Connect the telephone line to the customer-supplied telephone line surge suppressor (if applicable)
and modular jack (USOC RJ11 or CA11A) provided with the unit.
NOTE:The modular jack may be mounted inside the telephone. Telephone line connections directly
to TB1 are acceptable.
6. Allow the telephone a minimum of 35 seconds to initialize.
Figure 6. Model 247-005 SMART Auto-Dial Telephone

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7. Using the “Setup” section of this manual,
Configure the hardware as required. Refer to the “Hardware Configuration” section on page 19
for details.
Adjust the audio levels, if necessary. Refer to Figure 13 for Receiver Volume and Microphone
Sensitivity potentiometer locations.
8. Verify operation by calling to and from another telephone.
9. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
front panel screws, 10–12 in-lbs. of torque recommended.
Figure 7. Model 247-005 Mounting Details

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Model 257-005
1. Open the front door and remove the four outer screws from the mid-section. Carefully pull the
enclosure apart until encountering a slight resistance on the left side.
2. Pull on the left side of the enclosure until the hinge plugs pull loose to separate the front and rear
halves. Set the front half of the enclosure aside.
3. There are four mounting holes in the rear enclosure. Mount the enclosure on the wall using four ¼-20
machine screws with nuts and washers or #14 wood screws of appropriate length for the mounting
surface.
4. Drill a 0.688-diameter hole at either drill spot on the bottom of the rear enclosure, and attach the
gland bushing.
5. Reinsert the hinge pins to attach the front half of the enclosure. Fish the free end of the telephone
cord through the gland bushing.
6. Connect the telephone line to the customer-supplied telephone line surge suppressor (if applicable)
and modular jack (USOC RJ11 or CA11A) provided with the unit.
NOTE:The modular jack may be mounted inside the telephone. Telephone line connections directly
to TB1 are acceptable.
7. Allow the telephone a minimum of 35 seconds to initialize.
Figure 8. Model 257-005 SMART Auto-Dial Telephone Outline
(Front door open)

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8. Using the “Setup” section of this manual,
Configure the hardware as required. Refer to the “Hardware Configuration” section on page 19
for details.
Adjust the audio levels, if necessary. Refer to Figure 13 for Receiver Volume and Microphone
Sensitivity potentiometer locations.
9. Verify operation by calling to and from another telephone.
10. Complete the installation by attaching the mid-section using the four panel screws, 10–12 in-lbs. of
torque recommended.
Figure 9. Model 257-005 Mounting Details

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Model 277-005
Figure 10. Model 277-005 Outline Drawing
Stanchion or Flush-mount Applications
1. When mounting in a GAI-Tronics Model 234 Series Stanchion or for flush-mount installations, the
supplied back box must be used to mount the Model 277-005 Telephone. Mount the back box to the
structure using the appropriate hardware. Refer to Figure 11 cutout dimensions.
2. If mounted outdoors, install the telephone line suppressor (customer-supplied) on the telephone line.
3. Remove the tapered plug from either of the cable entry holes in the back box, and install the
telephone line and cable fitting.
NOTE:Telephone line connections directly to TB1 are acceptable.
4. If using the modular jack, remove the cover, and connect the telephone line’s tip (+) wire to the green
wire on the modular jack, and the ring (−) wire to the red wire on the modular jack. Replace the
modular jack cover.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor. (An inline coupler is provided for use, if necessary.)
6. Allow the telephone a minimum of 35 seconds to initialize.

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7. Using the “Setup” section of this manual,
Configure the hardware as required. Refer to the “Hardware Configuration” section on page 19
for details.
Adjust the audio levels, if necessary. Refer to Figure 13 for Receiver Volume and Microphone
Sensitivity potentiometer locations.
8. Verify operation by calling to and from another phone.
9. Complete the installation by attaching the front panel assembly to the rear enclosure mounting flanges
using the six supplied #10-32 security screws and washers, 10–12 in-lbs. of torque recommended.
Surface-Mount Applications
NOTE:The back box is not required for use with the Model 236 Series or Model 238-001 Surface-Mount
Enclosure and should be removed.
1. Drill or punch conduit entries.
WARNING To prevent accidentally damaging equipment, drill all holes before
mounting the telephone.
2. Use silicone sealant or equivalent around the telephone gasket and the mounting surface for an
effective perimeter seal. This is particularly important if the mounting surface is uneven.
3. Install the telephone line suppressor (customer-supplied) on the telephone line, if applicable.
4. If using the modular jack, remove the cover, and connect the telephone line’s tip (+) wire to the green
wire on the modular jack, and the ring (−) wire to the red wire on the modular jack. Replace the
modular jack cover.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor. (An inline coupler is provided for use, if necessary.)
6. Allow the telephone a minimum of 35 seconds to initialize.
7. Using the “Setup” section of this manual,
Configure the hardware as required. Refer to the “Hardware Configuration” section on page 19
for details.
Adjust the audio levels, if necessary. Refer to Figure 13 for Receiver Volume and Microphone
Sensitivity potentiometer locations.
8. Verify operation by calling to and from another phone.
9. Complete the installation by attaching the front panel assembly to the mounting flanges of the Model
236 Series or 238-001 Surface-Mount Enclosure using the six supplied #10-32 security screws and
washers, 10–12 in-lbs. of torque recommended.

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Figure 11. Model 277-005 Mounting Details
External Power for Lower Operating Temperatures
The Model 40404-045 Plug-In Power Supply is available (sold separately) to ensure stable operation
between −20º C and −40º C. The 40404-045 requires 120 V ac input and provides a 5 V dc output to the
unit’s amplifier circuits. The 40404-045 is provided with a connectorized, 4-foot power cable that plugs
into P17 on the telephone PCBA.