GAI-Tronics Commander SMART User manual

Doc. No. 502-20-0114-001 Iss4. Sep 2016 (CN40153-001)
Installation and User Guide
Titan Telephone (1088)
Commander Telephone (1089)
SMART models
GAI-TRONICS
.
Titan
Commander

2 Titan, Commander, SMART
CONTENTS
1. Safety and Care Information....................................................................... 4
2. Product Description .................................................................................... 4
2.1. Changes from previous versions..................................................5
2.2. Titan features ............................................................................... 5
2.3. Commander features ...................................................................6
3. Operation / Testing ..................................................................................... 6
3.1. Making and Receiving calls.......................................................... 6
3.2. Last Number Redial .....................................................................6
3.3. Secrecy (Mute).............................................................................6
3.4. Recall Function ............................................................................7
3.5. Call timer ...................................................................................... 7
4. SMART features ......................................................................................... 7
5. Installation .................................................................................................. 8
5.1. General ........................................................................................ 8
5.2. Emergency Services warning.......................................................8
5.3. Titan ............................................................................................. 8
5.4. Commander ............................................................................... 10
6. Mounting methods and dimensions.......................................................... 11
6.1. General ...................................................................................... 11
6.2. Titan ........................................................................................... 11
6.3. Commander ............................................................................... 15
7. Connections ............................................................................................. 18
7.1. Standard connections ................................................................ 18
7.2. Additional hook contact .............................................................. 19
7.3. Optional external inputs..............................................................19
7.4. Optional signal outputs............................................................... 20
7.5. Supplementary Power supply..................................................... 20

Titan, Commander, SMART 3
8. Programming and Option Settings............................................................ 21
8.1. Quick Programming Guide (using a tone phone). ...................... 21
8.2. Further programming options ..................................................... 21
8.3. TMA............................................................................................ 23
9. Cleaning (Anti graffiti coating) .................................................................. 24
10. Aftercare................................................................................................... 24
11. Technical Specifications ........................................................................... 25
12. CE Declaration ......................................................................................... 27

4 Titan, Commander, SMART
1. Safety and Care Information
▲
The safety of the user/installer relies on the isolation of the telephone
network and not on the earthing of the case
▲
The spring
-
loaded door (Titan models only, where fitted) can close
sharply. Take care not to trap fingers etc., during installation and use.
▲
Please read these instructions thoroughly before starting installation.
These products must be installed by competent personnel familiar with
telephone installation.
▲
Telephone network voltages can be hazardous. Take
adequate
precautions when opening the case or installing. If in doubt, disconnect
the telephone line elsewhere before accessing the line connections.
▲
For increased protection against lightning transients, attach a local
earth to the main terminal block (see section 7)
2. Product Description
This manual describes SMART versions of the Titan and Commander
telephone ranges. SMART stands for Self Monitoring And Reporting
Telephone - a family of intelligent, processor-based products giving many
advanced features from a line -powered analog telephone. Models are
available with full numeric keypads for manual dialling, with auto-dial buttons
for dialling pre-stored numbers from a single button press, or without any
buttons. Common keypad layouts are shown below.
Although functionally and electrically identical, (i.e. the operation,
programming and connection details are common), Titan and Commander
differ physically, so the installation and mounting details are described
separately.

Titan, Commander, SMART 5
2.1. Changes from previous versions
This manual describes an updated range of products introduced in June 2006.
For those familiar with GAI-Tronics’ products, the list of new or changed
features is as follows:
•New terminal layout (section 7.1).
•Increased lightning protection (section 11).
•No separate Cap-Shunt link (ringing is permanently enabled).
•Compliance with railway EMC standards (section 11)
•Second hookswitch option (section 7.2)
•Optional additional inputs and outputs
•RoHS compliant
For the full list of product features, please see the specifications in section 11.
2.2. Titan features
Titan is a family of rugged, weather-resistant metal-bodied telephones
available with a range of handset types, keypad configurations, colours and
enclosures, based around a common faceplate style.
Most Titans are equipped with a heavy-duty spring-loaded door, but models
are available soft-close door, without door and also as faceplate only, for flush
mounting.
Titan doors may be fitted with slamlocks opened by an 8mm square socket
key. Other lock mechanisms may also be fitted.

6 Titan, Commander, SMART
2.3. Commander features
Commander is a family of rugged, weather-resistant telephones manufactured
from moulded glass-reinforced polyester. A range of handset types and
keypad configurations are available.
3. Operation / Testing
Please note that, following its initial connection to the line (ie first installation),
there may be a delay of up to 30s before the telephone can make an outgoing
call.
3.1. Making and Receiving calls
To make a call, lift the handset, wait for dial tone, dial required digits (or press
required memory button or Last Number Redial where provided) and wait for
connection.
To end a call, replace the handset in its cradle.
To receive a call, lift the handset when ringing is heard.
3.2. Last Number Redial
(15 and 18 button versions only)
Lift the handset, press LR to redial the last dialled number.
3.3. Secrecy (Mute)
(15 and 18 button versions only)
•During a call, press and hold the S button to mute the microphone.

Titan, Commander, SMART 7
3.4. Recall Function
(15 and 18 button versions only)
When a call is in progress, press R to send a “recall” signal to the exchange.
Only time-break recall signals (100ms) can be generated.
3.5. Call timer
The phone has a programmable call timer that can limit the maximum call
duration.
When ON, the timer forces the phone back off line after the preset time. This
prevents the line remaining tied if the handset is left off-hook. The timer is
factory-set to 7mins by default, but can be set to any value (up to 2¾hrs) or
disabled. See section 8.2.2.
4. SMART features
This family of products has a wide range of intelligent features including:
•Monitoring of faults and health status
•Remote programming of auto-dial numbers and configuration parameters
•Alternate day / night autodial numbers
•Call logs for calls made to and from the telephones
1
These features are all available over standard, 2 wire telephone lines with no
external power required at the phone.
To use these features, GAI-Tronics provide a Telephone Management
Application (TMA) available separately, see section 8.3.
1
Called Party Answered signalling (CPA), ie a reversal of line polarity when an
outgoing call is answered, is required to ensure accurate recognition of call
connection and answer delay times. CPA is a telephone line service and may not
be available from all telecom service providers.

8 Titan, Commander, SMART
5. Installation
5.1. General
IMPORTANT
All possible measures must be taken to ensure water, fluid or dust
does not contaminate the internal components of the telephone whilst
unpacking, preparing and installing the telephone in inclement weather
conditions or by negligence.
Failure to do so may invalidate your warranty.
These telephones are supplied without connection leads – cabling to the
telephone network must be supplied and installed by the installer. Because of
this, extra precautions must be observed: installers must ensure that they
have the permission of the owner of the PABX or telephone network to which
the telephone is to be connected, and that installation is carried out by trained
personnel. Contact GAI-Tronics if installation service is required.
IMPORTANT
Installation details differ between the TITAN and COMMANDER product
ranges –please make sure you know which product you are installing
and refer to the appropriate sections below.
5.2. Emergency Services warning
If the telephone is configured so that it cannot make a direct call to the
emergency services, check with your telephone service provider or
infrastructure maintainer whether it is necessary to warn users, and if so
provide a suitable warning notice. A warning label, which can be fixed
to the front of the telephone, is provided.
5.3. Titan
1. To prepare for installation, open the door (where fitted), then undo the
four retaining screws to remove the faceplate from the rear enclosure. A
3mm Allen key is required.
Caution – take care to support the spring-loaded door whilst open
to prevent it slamming shut and trapping fingers.

Titan, Commander, SMART 9
2. All connections are on the lower edge of the circuit board on the rear of
the faceplate, except in encapsulated versions where the connections
are on the lower face of the back box.
3. The Titan telephone is intended for vertical installation to a wall or pole.
Select the required mounting method (section 6) and mount the rear
enclosure first where applicable.
4. Route the required cables through glands as appropriate, and make
connections following section 7. Ensure that both cable entries are
sealed with either a gland or a black blanking plug as described.
5. Re-fit the faceplate ensuring a weatherproof seal
6. Programming or parameter changes can be made remotely, using a
tone phone or TMA (see section 8)
7. Test the operation of the telephone (section 3). Installation is now
complete.

10 Titan, Commander, SMART
5.4. Commander
1. All connections are on the circuit board housed in the front casing.
2. To prepare for installation, undo the three retaining screws shown to
remove the front casing from the rear. The screws are not captive in the
front casing; a 5mm Allen key is required.
3. Carefully remove the front casing from the rear, taking care not to pull
the wiring between the two sections or damage the connector.
4. Disconnect the ringer connector from the circuit board, noting the
position and orientation.
5. The Commander telephone can be installed vertically to a wall or pole,
or used horizontally on a desk. Select the required mounting method
(section 6) and mount the rear casing first where applicable.
6. Route the required cables through glands as appropriate, and make
connections following section 7. Ensure that both cable entries are
sealed with either a gland or a black blanking plug as described.
7. Reconnect the ringer. Re-secure the telephone Front Casing to the
Rear Casing with the three retaining screws, ensuring a weatherproof
seal.
8. Programming or parameter changes can be made remotely, using a
tone phone or TMA (see section 8)
9. Test the operation of the telephone (section 3). Installation is now
complete.
Ringer Ringer connector
TB2 - Additional
hookswitch
(Optional)
CON1 - Main
Terminal block
HD14 - Aux. inputs
(optional)
HD3 - Aux. outputs
(optional)
Circuit board
(PCB)

Titan, Commander, SMART 11
6. Mounting methods and dimensions
6.1. General
IMPORTANT
Installation details differ between the TITAN and COMMANDER product
ranges –please make sure you know which product you are installing
and refer to the appropriate sections below.
Before mounting the telephone, check the cable routing and requirements. If
glands are required, fit them to the case as follows:
1. Remove the RED blanking plug leaving the other (usually BLACK) in
place.
Only fit a second gland if a separate cable is required to the phone (for
example for an additional hook-switch contact).
2. Note that 2 plastic glands are supplied, but it is the installer’s responsibility
to select the correct type of gland for the application and cables used. The
gland entries (and the supplied glands) are M20.
3. Select the appropriate sized gland:
Use the smaller gland for cables
diameters 4 - 7mm.
Use the larger gland for cable
diameters 8 - 13mm.
4. From the outside of the case, insert
the selected gland into the threaded
cable entry hole and tighten, so that
its sealing washer is compressed
against the enclosure surface.
5. Proceed with chosen mounting method below
6.2. Titan
As standard, Titan with rear enclosure is supplied with 2 cable glands with
sealing washers, 4 countersunk screws with wall plugs and a 3mm Allen key.
Titan telephones supplied for flush mounting have no rear enclosure – see
section 6.2.3 below.

12 Titan, Commander, SMART
6.2.1 Wall mounting
1. Using a suitable tool, punch out 4 holes in the rear enclosure, taking
care not to damage or dislodge the plastic bushes. Only four of the
eight holes are required - the outer ones are recommended. The
inner holes are provided to be compatible with older-style mounting
posts, and should be left intact if not used. If the inner holes are
used they must be fitted with the supplied plastic bushes.
WARNING:.Your warranty will be invalidated if :-
1. Any fixing hole made in the rear enclosure is left unused.
2. Any additional holes are drilled into the telephone enclosure.
3. Plastic bushes are not used on all fixing holes.
2. Mark the wall with hole centres based on the dimensions shown
(145 x 270mm). If necessary offer the rear enclosure up to the wall
to check alignment. Do not use the enclosure as a template for
drilling.
3. Drill holes in the wall on the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 5kg.
IMPORTANT:USE ONLY countersunk-headed fixing screws. Check
that screws seat properly in the plastic bushes to ensure a
watertight seal. Do not use excessive tightening force, as this may
crack the case.

Titan, Commander, SMART 13
4. Ensure that all four plastic flanged bushes are in place and the rear
enclosure is screwed tightly to the surface to prevent any water
ingress through the punched holes.
5. Complete the installation by making the appropriate connections
(section 7) and re-fitting the face plate.
6.2.2 Pole mounting
Kit No 100-02-0208-001
This accessory is for mounting GAI-Tronics telephones on to the side of
round poles of 100mm to 200mm diameter, or on to square or
rectangular section uprights of 100mm to 150mm across the mounting
surface.
NOTE:
Banding straps (large scale worm-drive clamps) are not included in this
kit and must be obtained separately. For details of where banding can
be obtained, refer to GAI-Tronics.
1. Using a suitable tool, punch out the 4 outer holes in the rear
enclosure, taking care not to damage or dislodge the plastic
bushes.
2. Attach the pole mounting clamp assemblies to the rear enclosure
using the M6 x 25 screws provided, pushing the screws through
from inside the phone.

14 Titan, Commander, SMART
3. Tighten nuts to a torque of 4.5Nm max.
IMPORTANT: avoid the use of power tools. Spinning the nuts too
quickly can cause a rapid increase in heat which can cause the nuts
to seize as a result of galling or cold-welding.
Note: only use the outer four holes, and ensure that the screws seat
properly in the plastic bushes to avoid water ingress.
4. Ensuring that the glands are at the bottom, pass a proprietary
banding strap round each of the pole mounting clamps and the
support pole. Tighten securely.
5. Continue the installation by making the appropriate connections
(section 7) and re-fitting the face plate.
6. Re-tighten the straps firmly and trim off any excess band material.
For security the driving head of the band may also be sawn off.
6.2.3 Flush mounting
Titan telephones supplied for flush mounting have a slightly different
faceplate to those supplied with a rear enclosure – in particular the fixing
holes are in different positions and there are no corner cut-outs (for door
hinges). These models are usually described as “Titan fp” and the
supplied mounting kit contains round-headed screws and no glands.
Note that it is the installer’s responsibility to prevent moisture coming
into contact with the electronics and connections on the back of the
faceplate.

Titan, Commander, SMART 15
To flush-mount the telephone to a wall:
1. Prepare a recess (at least 50mm deep) in the wall according to the
dimensions shown.
2. Mark the wall with hole centres based on the dimensions shown
(155 x 326mm). If necessary offer the faceplate up to the wall to
check alignment. Do not use the telephone as a template for
drilling.
3. Drill holes in the wall at the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 1.5kg.
4. Route the cable to within the recess, and make connections to the
telephone as shown in section 7.
5. Secure the telephone to the wall taking care not to trap any wires.
Note that the gasket on the rear of the faceplate is intended to make
a weather seal when compressed against a smooth surface. Do not
rely on this gasket to keep water out if mounting directly to rough
surfaces such as brickwork – in these cases use additional sealant
around the edges to ensure a weatherproof seal.
6.3. Commander
6.3.1 Wall mounting
To ensure weatherproof integrity when wall mounted, external cables
should enter the enclosure from the bottom via the 20mm gland entries
provided.

16 Titan, Commander, SMART
IMPORTANT:
Do not drill any extra holes as this will invalidate your warranty.
1. Remove rubber feet from the rear casing if fitted. Mark the wall with
hole centres based on the dimensions shown (145 x 270mm). If
necessary offer the rear casing up to the wall to check alignment.
Do not use the casing as a template for drilling..
2. Drill holes in the wall on the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 3.5kg.
3. Ensure the Rear Casing is securely attached to the vertical surface
using the four 7mm diameter screw holes provided. No sealing
washers are necessary.
IMPORTANT: Do not use countersunk headed fixing screws. Only use
round head, socket cap head or pan head screws. Take care not to
over tighten the screws, doing so may damage the case and will
invalidate your warranty.
4. Continue the installation by making the appropriate connections
(section 7).
5. Reconnect the ringer. Secure the telephone Front Casing to the
Rear Casing.
6.3.2 Pole mounting
Kit No 100-02-0208-001
This accessory is for mounting GAI-Tronics telephones on to the side of
round poles of 100mm to 200mm diameter, or on to square or
rectangular section uprights of 100mm to 150mm across the mounting
surface. For flat mounting on surfaces greater than 150mm across use
the desk or wall mounted methods as appropriate.

Titan, Commander, SMART 17
NOTE:
Banding straps (large scale worm-drive clamps) are not included in this
kit and must be obtained separately. For details of where banding can
be obtained, refer to GAI-Tronics.
1. Remove rubber feet from the Rear Casing if fitted. Attach the pole
mounting clamp assemblies to the Rear Casing using the M6 x 25
screws provided. Tighten to a torque of 4.5Nm max.
IMPORTANT: avoid the use of power tools. Spinning the nuts too
quickly can cause a rapid increase in heat which can cause the nuts
to seize as a result of galling or cold-welding.
2. Ensuring that the glands are at the bottom, pass a proprietary
banding strap round each of the pole mounting clamps and the
support pole. Tighten securely.
3. Continue the installation by making the appropriate connections
(section 7).
4. Reconnect the ringer. Secure the telephone Front Casing to the
Rear Casing.
5. Re-tighten the straps firmly and trim off any excess band material.
For security the driving head of the band may also be sawn off.
6.3.3 Desk mounting / Rake
For horizontal surfaces greater than 150 x 280mm use the free-standing
desk mounted method below.
To provide a 'rake' for convenient operation, the Front Casing may be
turned through 180°before it is fitted to the Rear Casing. Thus the cable
entries are at the rear of the telephone.
1. Ensure that the supplied rubber feet are fitted to the underside of
the Rear Casing.

18 Titan, Commander, SMART
2. Rotate the Front Casing through 180°taking care not to trap any
wires.
3. Continue the installation by making the appropriate connections
(section 7).
4. Reconnect the ringer. Secure the telephone Front Casing to the
Rear Casing.
7. Connections
If glands are used, insert the cable through the gland body and tighten the gland nut
sufficiently to clamp the cable, making a seal. Ensure sufficient cable is left to allow
removal of the faceplate or front casing without straining the cable.
IMPORTANT: If only one gland entry is used, the BLACK blanking plug fitted to
the second gland position must be left in place.
7.1. Standard connections
Connect the telephone line A and B to the main terminal block CON1 as
shown.
The centre earth terminal is intended for connection to a local earth to provide
common mode protection from lightning transients. Particularly on Titan
(metal bodied) telephones, if this terminal is not earthed there is an
increased risk that the telephone could be damaged by line-borne
transients.

Titan, Commander, SMART 19
TB2 TB2
T
ita
n
Commander
Note that user safety from the telephone network is provided by isolation and
does not rely on this earth connection.
Note: Conductor sizes to be 0.2mm-3.3mm
2
(24AWG – 12AWG). The
terminal block can be disconnected from the circuit board for easier
installation
Cabling must not infringe European Low Voltage Directive (LVD)
2014/35/EU.
7.2. Additional hook contact
Note – this optional connection is only available if specifically ordered and is
not field upgradable. Contact GAI-Tronics for details.
The additional hook contact is provided on TB2. The diagram shows the state
of the changeover contacts when the telephone is on hook. These contact
labels are also on the circuit board.
The switch is operated by the presence of the handset on its cradle. It is a
voltage-free switch providing functional and basic insulation from the
telephone network. It is intended to be connected to a TNV-3 or SELV circuit
as defined by EN 60950-1.
Switch maximum ratings (resistive load):
50 Vrms
75 VDC
300mA
3W
The circuit is not
fused.
It is recommended that the switch cabling is routed via the spare gland in the
case.
7.3. Optional external inputs
SMART products can be equipped with 4 external inputs, which can be used
to generate call-in events or alarm reports (using TMA). Note – these optional
connections are only available if specifically ordered. Contact GAI-Tronics for
1
2
3
4
Common
HD14 HD14
T
ita
n
Commander

20 Titan, Commander, SMART
details.
The inputs are provided on HD14 as shown, and are also labelled on the
circuit board. Control inputs are for connection to voltage free contacts only.
Internal pull-up resistor source current = 33µA. These inputs form part of a
TNV3 circuit and precautions must be taken to prevent hazardous voltages
being applied to these circuits.
NB these inputs are not isolated from the telephone network.
7.4. Optional signal outputs
SMART products can be equipped with external outputs, controlled by the
telephone software. Note – these optional connections are only available if
specifically ordered (not field upgradeable). Contact GAI-Tronics for details.
The additional outputs are provided on HD3 as shown and are isolated SELV
outputs as defined by EN 60950-1.
7.5. Supplementary Power supply
SMART products can be equipped with a supplementary power supply,
usually required for the operation of signal output relays. Note – this option is
only available if specifically ordered (not field upgradeable). Contact GAI-
Tronics for details.
The standard telephone does not require this supplementary supply for
normal operation.
The supplementary power input is provided on CON1A as shown and must be
an earth-free isolated supply of 9-12V dc (250mA min) to suit the power
requirements of the required peripherals, suitable for connection to a TNV-3
circuit. A common supply cannot be used for multiple telephones.
HD3 HD3
T
ita
n
Commander
Optional
Power
supply