Galaxy Medical Alert Systems Mobile System with GPS & Fall Detection User manual

Mobile System with GPS & Fall Detection
User Guide
Charging Your Device:
Whenever you put the plugged-in charging cable near the charging port on the back of the device, it should latch
into place and the device will automatically power on.
Galaxy Medical Alert Systems Ltd.
Getting to Know Your Mobile System with GPS & Fall Detection:
361 Joffre Place
Windsor, Ontario
Canada N8X 2T1
Phone: [phone]
[e-mail]
www.galaxymedicalalert.com
Note: Fully charge your Mobile System with GPS & Fall Detection before first use. Battery life will vary based on settings selected.
Please contact us with any questions.
Plug in the charging cradle and place the Mobile System with GPS & Fall Detection into the cradle as shown. Typically, a complete
charge will take approximately 2-3 hours time. The light flashes red every 5 seconds while charging and is solid red when the Mobile
System with GPS & Fall Detection is fully charged. Only charge as needed. Wear your device as often as possible to be protected. Rating 5VDC 1A
1) Speaker
2) Call Button
3) Blue Call Light / Red Battery Light
4) Microphones
#1
#2
#3
#4
LED
Solid Red
Blinking Red
Solid Blue Call Light
Announcement
Your device is now
fully charged.
Your device battery is
low. For your protection,
please place your device
on the charger now.
During an SOS call, the light
will be solid blue.
What this means
Device is connected to the
charger. When fully charged,
the light will be solid red.
If the battery is low, the
light will slowly flash red
when off the charging
cradle.
What you should do
Leave on charger until
battery is charged and the
LED is solid red.
Place device on charger as
soon as possible. On the
charger the light will flash
red every 5 seconds until
the device is fully charged.
1. Press and hold the call button and count 1, 2, 3, or until the light turns
blue, then release the button.
2. After a short delay, you will hear a voice message and then tones or
ringing.
3. The specialist will answer the call.
4. The specialist can send emergency personnel or loved ones to help you.
If your Mobile System with GPS & Fall Detection does not connect properly,
please call the Galaxy Medical Alert Response Center at 1-855-905-7414 for
technical assistance immediately.
How To Place A Call For Help
We recommend that you test the Mobile System with GPS & Fall Detection
weekly.
1. To test, press and hold the call button and count 1, 2, 3, or until the light
turns blue, then release the button.
2. After a short delay, you will hear a voice message and then tones or
ringing.
3. The specialist will answer the call.
4. Tell the specialist you are testing.
If your Mobile System with GPS & Fall Detection does not test properly, please
call the Galaxy Medical Alert Response Center at 1-855-905-7414 for technical
assistance immediately.
How To Test Your Medical Alert System
1. Remove the lanyard by twisting and pulling silver clip.
2. Pull the lanyard and clip away from the device.
3. Press the belt clip onto the back of the Mobile System with GPS & Fall
Detection as shown until it clicks.
Replace Lanyard With Belt Clip
We recommend that you clean the Mobile System
with GPS & Fall Detection weekly to ensure proper
charging. Take a soft cloth, such as an eyeglass
cleaning cloth, and gently rub the gold contacts on
the device and charging cradle to remove dirt, oil
and debris. You can also spray household cleaner
onto the cleaning cloth (though do not spray
directly onto the device or cradle) to remove debris.
Cleaning Your Medical Alert System Weekly
We recommend that you
clean Belle weekly to ensure
proper charging.
Take a soft cloth, such
as an eyeglass cleaning
cloth, and gently rub the
gold contacts on the device
and charging cradle to remove dirt, oil and
debris.
You can also spray household cleaner
onto the cleaning cloth (though do not
spray directly onto the device or cradle) to
remove debris.
how to call for help
HOW TO CALL FOR HELP
CLEANING BELLE WEEKLY
1. Remove the lanyard by twisting and
pulling silver clip.
2. Pull the lanyard and clip away from the
Belle® device.
3. Press the belt clip onto the back of
Belle as shown until it clicks.
REPLACE LANYARD
WITH BELT CLIP
12 3
We recommend that you
clean Belle weekly to ensure
proper charging.
Take a soft cloth, such
as an eyeglass cleaning
cloth, and gently rub the
gold contacts on the device
and charging cradle to remove dirt, oil and
debris.
You can also spray household cleaner
onto the cleaning cloth (though do not
spray directly onto the device or cradle) to
remove debris.
how to call for help
HOW TO CALL FOR HELP
CLEANING BELLE WEEKLY
1. Remove the lanyard by twisting and
pulling silver clip.
2. Pull the lanyard and clip away from the
Belle® device.
3. Press the belt clip onto the back of
Belle as shown until it clicks.
REPLACE LANYARD
WITH BELT CLIP
12 3

361 Joffre Place
Windsor, Ontario
Canada N8X 2T1
Phone: [phone]
[e-mail]
www.galaxymedicalalert.com
HELP Button Action
To turn your device off,
press and quickly release
your button three times
To confirm, press and
release the button once
To leave device on, do
not press the button
Announcement
“Device is powering off. Please confirm
by pressing and holding the HELP
button now”.
“Powering off now. Goodbye.”
What this means
Device is about to power
off
Device is powering off
Device will remain on
What you should do
Either confirm or not
Turning your device OFF:
Your device is designed to always be ON. The only time you should ever need to turn it OFF is if you are taking your device on an airplane. In that case please
follow these instructions.
Turning your device ON again:
To turn your device ON again after it has been powered OFF, either place
it on the charger or press and hold the HELP button for one second.
Fall Detection (if enabled):
• Fall Detect can be enabled and/or disabled remotely by your
provider.
• In order for Fall Detect to work properly when enabled, the device
must be worn on a lanyard around your neck and rest high on your
torso near your chest plate.
• Fall Detect may not detect 100% of falls; an Emergency Call may
need to be made by pushing the HELP button.
• Fall Detection Call (if enabled): “A fall has been detected. Placing an
emergency call now. To cancel the Fall Detect event, press and hold
the emergency button for two seconds.”
• To cancel a call made due to a Fall Detect event, after you hear the
announcement, press the button for two seconds.
• Fall Detect may decrease available time between battery charges.
Welcome Announcement:
The first time you turn on your system it may announce, “Hello, it is time
to test your system to make sure it is working properly. Please press and
hold the HELP button for one second now.” Please make this test call when
requested.
Important Tips and Reminders:
• Your device requires adequate battery charge and cellular signal to
make an emergency call.
• Your device uses GPS technology to identify your location. In good
conditions the product should provide a location that is accurate within
30 feet or less. However, performance of GPS can be affected by a wide
range of factors including obstructions, metal objects in the vicinity,
structures that block the signal from satellites, weather, and other
factors.
• Your device is splash proof and can be worn in the shower.
• Please test your system at least once a month.
• Your device uses the cellular network to communicate. The device’s
location, network provider service availability, and other issues may
disrupt communications.
Warnings:
• Pendant lanyards are designed to breakaway under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including
the possibility of serious injury or death.
• The back of this device and the charging cable both contain strong magnets. Magnets with a strong magnetic field may cause permanent damage to health
devices susceptible to magnetic fields, credit cards, computer hard drives, watches, TVs, data storage media and other electronic devices. These strong
magnets should be kept a minimum of three inches away from health devices susceptible to magnetic fields, i.e. pacemaker, defibrillator, etc. Please
check with your physician prior to using this device if you have any concerns.
• The Mobile System with GPS & Fall Detection is IP67 water-resistant. It should not be submerged. The unit should be towel-dried after exposure to water.
• Pacemakers: Individuals with pacemakers should consult their physician and review their pacemaker materials regarding interaction with cell phones, and
take the same precautions the materials recommend for this device.
Mobile System with GPS & Fall Detection
User Guide
Galaxy Medical Alert Systems Ltd.

361 Joffre Place
Windsor, Ontario
Canada N8X 2T1
Phone: [phone]
[e-mail]
www.galaxymedicalalert.com
Regulatory Compliance: FCC
• The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate the equipment.
• This device complies with Part 15 of the United States FCC regulations. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
• For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location
in the text of the manual:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures: Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV
technician for help.
• This equipment has been tested and found to comply with the limits pursuant to Part 15 Subpart B, Part 22, and Part 24 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not used in accordance with instructions, can cause harmful radiation to radio communication. However, there is no
guarantee that interference will not occur in a particular installation.
Regulatory Compliance: RF Exposure
• Your device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emissions limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. These guidelines are based on the safety standards previously set by the U.S. and international
standards bodies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
• The exposure standard for wireless RF devices, such as the device, employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6W/kg. SAR values at or below that limit are considered safe for the general public.
• Before a wireless RF device is made available for sale to the Public, it must be tested and certified to the FCC that it does not exceed the SAR limits
established by the FCC. Tests for SAR are conducted using the positions and locations (e.g., at the ear or worn on the body) as required by the FCC for each
device model.
• The device has been tested and meets the FCC RF exposure guidelines when used against the body under normal usage conditions.
• To comply with FCC RF exposure requirements, a minimum separation distance of 10mm must be maintained.
Mobile System with GPS & Fall Detection
User Guide
Galaxy Medical Alert Systems Ltd.

361 Joffre Place
Windsor, Ontario
Canada N8X 2T1
Phone: [phone]
[e-mail]
www.galaxymedicalalert.com
First Time Logging into the App:
1. New caregiver app users are emailed a code.
2. In the app, tap New Here? Do You Have a Code?
3. Enter the code sent to the email address.
4. Enter the Device ID for the subscriber’s device.
5. Enter a password.
Download the Caregiver Mobile App:
iOS app:
bit.ly/apple_caregivermobile
Android app:
bit.ly/android_caregivermobile
First Time Logging into the App:
1. New caregiver app users are emailed a code.
2. In the app, tap New Here? Do You Have a Code?
3. Enter the code sent to the email address.
4. Enter the Device ID for
the subscriber’s device.
5. Enter a password.
CAREGIVER MOBILE APP
Download the Caregiver Mobile App:
Home
Location: View the last location.
Tap the tile to open the location
tab and refresh.
Steps: View steps for today. Tap
the tile to view history.
First Motion: View the rst motion
of the device after 5am. Tap the
tile to view history.
Button Press: View the most
recent button press, and view
history on the graph.
Battery: View the most recent
battery level.
Connection: “Ready for use”
or “Unknown,” depending on
whether there is cellular signal.
iOS app:
bit.ly/apple_caregivermobile
Android app:
bit.ly/android_caregivermobile
First Time Logging into the App:
1. New caregiver app users are emailed a code.
2. In the app, tap New Here? Do You Have a Code?
3. Enter the code sent to the email address.
4. Enter the Device ID for
the subscriber’s device.
5. Enter a password.
CAREGIVER MOBILE APP
Download the Caregiver Mobile App:
Home
Location: View the last location.
Tap the tile to open the location
tab and refresh.
Steps: View steps for today. Tap
the tile to view history.
First Motion: View the rst motion
of the device after 5am. Tap the
tile to view history.
Button Press: View the most
recent button press, and view
history on the graph.
Battery: View the most recent
battery level.
Connection: “Ready for use”
or “Unknown,” depending on
whether there is cellular signal.
Location: View the last location. Tap the tile to
open the location tab and refresh.
Home
iOS app:
bit.ly/apple_caregivermobile
Android app:
bit.ly/android_caregivermobile
First Time Logging into the App:
1. New caregiver app users are emailed a code.
2. In the app, tap New Here? Do You Have a Code?
3. Enter the code sent to the email address.
4. Enter the Device ID for
the subscriber’s device.
5. Enter a password.
CAREGIVER MOBILE APP
Download the Caregiver Mobile App:
Home
Location: View the last location.
Tap the tile to open the location
tab and refresh.
Steps: View steps for today. Tap
the tile to view history.
First Motion: View the rst motion
of the device after 5am. Tap the
tile to view history.
Button Press: View the most
recent button press, and view
history on the graph.
Battery: View the most recent
battery level.
Connection: “Ready for use”
or “Unknown,” depending on
whether there is cellular signal.
Refresh: Updates all homepage tiles
except location. Update Location in
Location tab.
Ring Device: Audibly rings the device to
help locate misplaced pendants.
Menu: Edit information about the app user
or sign out. Note: To update subscriber
information, please contact your dealer.
CAREGIVER MOBILE APP
Location
• When the tab is opened, the device location
will refresh on the screen. It can take about 15
seconds to update the location.
• Tap Update to refresh the location.
• Tap the pin on the map to view more details
about the location.
• Tap the map layers to change from Map view to
Satellite view.
Device Settings
• General
• View subscriber details.
• Change the device nickname, which appears
in the top left corner of Home and Device tabs.
• View Device ID number and device model.
• Activity
• Change the daily step goal.
• Adjust the rst motion target time.
• Alerts
• Manage app notications for:
• Button press
• Fall detection
• Low battery
• Power off
• First motion
• Note: To modify email and text message alerts,
please contact your dealer.
• Note: Tap Save after changing settings.
Steps: View steps for today. Tap the tile to view
history.
First Motion: View the first motion of the
device after 5am. Tap the tile to view history.
Button Press: View the most recent button
press, and view history on the graph.
Battery: View the most recent battery level.
Connection: “Ready for use” or “Unknown,”
depending on whether there is cellular signal.
Refresh: Updates all homepage tiles except
location. Update Location in Location tab.
Ring Device: Audibly rings the device to
help locate misplaced pendants.
Menu: Edit information about the app user
or sign out. Note: To update subscriber
information, please contact the Galaxy Medical
Alert Response Center at 1-855-905-7414 for
technical assistance.
• When the tab is opened, the device location will refresh on the screen. It
can take about 15 seconds to update the location.
• Tap Update to refresh the location.
• Tap the pin on the map to view more details about the location.
• Tap the map layers to change from Map view to
• Satellite view.
Device Settings
• General
• View subscriber details.
• Change the device nickname, which appears in the top left corner of
Home and Device tabs.
• View Device ID number and device model.
• Activity
• Change the daily step goal.
• Adjust the first motion target time.
• Alerts
• Manage app notifications for:
• Button press
• Fall detection
• Low battery
• Power off
• First motion
• Note: To modify email and text message alerts, please contact the
Galaxy Medical Alert Response Center at 1-855-905-7414 for technical
assistance.
• Note: Tap Save after changing settings.
Location
Mobile System with GPS & Fall Detection
User Guide
Galaxy Medical Alert Systems Ltd.
Note: Monthly Subscription Required for the Caregiver Mobile App.