Game Golf PRO User manual
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved. 2
GET STARTED
p. 3-10
SETUP
p. 12-19
TROUBLESHOOT
p. 20-24
UPDATE
p. 25-26
SMART CADDIE
p. 27-31
TABLE OF CONTENTS
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
DOWNLOAD & INSTALL APP
To download or install the GAME GOLF app on a mobile device, simply search
for GAME GOLF on either the App Store or the Google Play store.
If you have any issues downloading the app, please contact
[email protected] for assistance.
INSIDE THE BOX
•PRO Medallion
•SMART Tags
•USB Charging Cable
•Protective Pouch
•Divot Tool
•Battery Replacement Tool
© 2019 GAME GOLF by Game Your Game, Inc. All rights reserved. 3
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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CREATE ACCOUNT / LOG IN
If you have an account already, just go ahead and log in as normal.
If you don’t have a game golf account, open the GG app and “Create Account with
Email”. Follow the registration steps.
If you are a newly registered user - select PRO device after registering and follow
setup steps.
If you have just logged in to an existing account, go to the “Play Golf” tab and select
“Choose device”.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
5
SET UP A NEW PRO DEVICE
After account creation, you will be directed to pair your medallion and tags.
Follow the steps on the screen. Scan the QR code included in your box, you can use it
to facilitate the pairing process.
NOTE: The device must be paired within the GAME GOLF app and not through your
phone’s Bluetooth settings.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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SCREW IN TAGS AND REVIEW GOLF BAG
First, screw your tags into your clubs, using the hole at the end of the grip. Secure a
tag to each grip, and return the clubs to your bag.
The App will prompt you to select all the clubs with which you play. It is essential that
you select every club in your bag. The App will prompt you to select tag type for each
club, or remember your selection for every club.
NOTE: Maximum number of clubs you can have active at one time is 14 per rules of
golf.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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BLUETOOTH PAIRING TO TAGS
You will be directed to pair each club individually - you can select which club you
want to pair in the app by tapping the icon of each tag. Remove only the club you are
pairing from your bag, pair it to your phone using GAME GOLF divot tool and return it
to your bag. Repeat this process for every club you have selected.
NOTE: Make sure GAME GOLF logo on divot tool is facing down against the top the
tag. The magnet on the divot tool triggers pairing.
•Disconnect all Bluetooth devices on phone
•Pair Clubs in a well-lit space - day light works best
•Pair only one club at a time, with all other clubs in your bag
•Pairing time can vary (5-15 seconds per club)
•For Android, make sure medallion is on before pairing tags
•Return paired clubs to bag
•Pair entire bag, including putter
TIPS & TRICKS
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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BLUETOOTH PAIRING TO MEDALLION
You will be prompted to select which medallion you wish to pair to. If you used the
QR code, the phone will automatically connect to your medallion.
NOTE: Make sure your medallion is charged and turned on for this step. Two hours
of charge lasts for ten hours of play.
YOUR PRO DEVICE IS NOW READY TO USE!
For iPhones:
•Make sure your medallion is OFF when pairing tags
•Turn ON device when you see ”Connect Medallion” screen
•Your medallion will appear in the Nearby Medallions list
TIPS & TRICKS
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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PRO DEVICE SETTINGS
You can find PRO device settings by doing the following:
1. Go to ”ME” tab
2. Go to “Settings”
3. Click on “PRO”
In the device settings you can do the following:
•Update the firmware
•Upload offline rounds
•About Device - firmware version, battery life etc.
•Tag Manager - Manage your PRO tags
•Upload Log Files - upload medallion log files
•Support - go to support.gamegolf.com
•Haptic Feedback - Enable vibration of the device when shot is detected
•Unpair - Factory Reset and Unpair the device
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
GETTING STARTED GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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TAG MANAGER
You can find your PRO Tag Manager by doing the following:
1. Go to ”ME” tab
2. Go to “Settings”
3. Tap on “PRO”
4. Open the “Tag manager”
In the tag manager you can do the following:
•Unpair a tag
•Pair a new tag
•Check Tag Firmware
•Update Tag Firmware
•Other Tag Details
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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STARTING A ROUND
To start using your PRO device on the course, tap the “Play Golf” tab on the bottom
menu bar. The course closest to your location will be pre-selected, or use the search
bar to navigate to other courses. You can download the course before your round by
searching a course, selecting that course, and tapping the cloud icon to download that
course before playing.
If you have multiple GAME GOLF devices, you need to choose which device that you
intend to play with. Once you have selected your PRO device, select the Next button to
take you to the round settings screen.
In the round settings screen, you can invite friends to join your round, choose a game
type if you are playing a Live Leaderboard and whether you want to factor in your
GAME GOLF handicap for this Live Leaderboard. You can also enable or disable GAME
GOLF smart caddie.
Learn more about Live Leaderboards on page 18 and about smart caddie on Page 27.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
12
PLAYING WITH NO INTERNET CONNECTION
An internet connection is not required for playing a round with GAME GOLF PRO.
You can download the course before your round by searching a course, selecting that
course, and tapping the cloud icon to download that course before playing. Downloaded
courses stay cached for about 10-14 days. You can download up to 10 golf courses at one
time.
You can upload your round without internet too. The process is the same as online
upload. The next time you connect to the internet you need to re-sync your offline round
to the GAME GOLF servers. To do this you need to do the following:
Go to “My Rounds” tab and select the sync icon next to the round score. Your round will
then sync to the server in the background. It can take 3-5 minutes depending on the
strength of internet connection.
You can also play without your phone if you wish, learn more on page 17.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
13
TIPS & TRICKS
GPS location
The GPS location comes from the medallion so it’s best to keep it clipped on your belt.
Putting tips
The putter algorithm by design is extra sensitive in order to pick up tap-ins and short putts. Excessive handling or dropping your putter when not taking a
putting stroke may result in a falsely detected putt. For tap-ins you should always address the ball and add gimmes using the app.
Don’t drop your clubs
Avoid dropping your clubs or hitting it against a hard surface as this may result in a falsely detected shot.
Mulligans & additional practice shots
If you take a mulligan off tee or an additional practice shot. Our algorithms will only count this as one shot as long as you are inside 10m radius and take
the shot within 75 seconds. Otherwise, a second shot will be recorded.
Phone battery
If you’re playing a 18 hole round you need about 25-40% of phone battery depending on usage in-round.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
14
EDIT IN-ROUND & ADD
PENALTIES
You can make edits to your round by
selecting the “EDIT” button on the round
screen. In edit mode, you can edit the club
type and location for a particular shot. You
can also delete shots and add new shots.
The pin location is also editable. When you
edit the pin location it is saved for all users
for 24 hours. After that it reverts back to the
centroid of the green.
You can add penalties by selecting a shot and
selecting the penalty button at the bottom of
the screen. You can add both 1-shot and 2-
shot penalties.
EDIT ROUNDS AFTER
UPLOAD
You can retrospectively edit your rounds by
doing the following:
For unsigned rounds
1. Go to ”My Rounds” tab
2. Select “Rounds awaiting” button
3. Select the round you wish to edit
For signed rounds
1. Go to ”My Rounds” tab
2. Select the round you wish to edit
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
15
RESUME ROUND
If your phone battery dies or you pause your
round by jumping to dashboard, you can
easily resume the round by doing the
following:
1. Go to “Play Golf” tab
2. Click the “Resume Round” button
END ROUND
When you have finished playing golf, there
are two ways to end your round:
1. Check icon on top right
2. Go to ”Menu”
3. Click “End Round” button
You will then be brought to the End Round
screen where you will have the option to
exclude the round from your stats or make
the round as private. If a round is marked as
private, none of your GAME GOLF followers
will be notified about you signing your
round.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
16
PUTT COUNT
MODIFIER
The putt count modifier allows you to quickly
edit your putts if you want to add a ‘gimme’
putt or remove a practice putt that you do
not want to include in your round. It will
automatically pop up as soon as you are
walking to the next tee box or if you
manually go back to previous holes.
REVIEW YOUR
SCORECARD
You can review your scorecard at any time
in your round. All you need to is the
following:
1. Go to ”Menu” tab
2. Select “Scorecard”
You can scroll left and left to view the
entire scorecard. If your local course
scorecard is not up to date or incorrect,
please email [email protected] and
we will update this immediately.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
17
UPLOADING AN OFFLINE ROUND (NO PHONE)
An offline round is a round without your phone. Once you have setup your PRO device on
your phone, the use of the phone is completely optional with PRO.
If you want to play without your phone, simply turn on the medallion, wait for it to
connect to GPS (The red flashing light needs to turn off) and then you are ready to hit the
course!
To upload the round after play, you need to connect to the medallion on your phone and
do the following:
1. Go to ”Me” tab
2. Go to "Settings"
3. Select your "PRO" device
4. Select “Upload Rounds” button
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
18
LIVE LEADERBOARD
LIVE Leaderboard allows you to instantly record every shot taken by you and your golfing buddies and
electronically track your scores in some of the most popular game formats.
One golfer organizes the game by opening up the GAME GOLF App, choosing the course and the type
of game your group will play (stroke play, match play or nassau); then invite your golfing buddies to
join. After the other golfers accept and start playing their round, with their GAME GOLF device or the
App as they normally would. At the end of each hole, players can pull up the Live Leaderboard on the
App to see everyone’s scores, automatically tracked and updated as they move through the course,
along with all the stats on their own shots.
You can start a Live Leaderboard in the round setup. Simply invite your friends, select your game
format/teams and start your round.
You can access the Live Leaderboard at any time during your round by simply selecting the “GAME”
button at the bottom of the screen.
NOTE: Internet required for Live Leaderboard
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
ON-COURSE SETUP GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
19
RANGE MODE
When you are on the range, we turn off the tags to save battery. When you
are going to the range or practice area, you can either leave your medallion at
home or keep it turned off.
The tags will automatically go to sleep after a few shots as it cannot
communicate with the medallion.
If you are at the range before teeing off keep your medallion turned off until
you get to the tee box. Turn the medallion on 2-5 minutes before you're about
to tee off, the tags will then wake up and be ready for play!
PRO BATTERY LIFE
The PRO tags are powered by 3V coin cell batteries. The battery life of each tag
is up to 2 years depending on usage. You may use some clubs more than others
so this can vary from club to club.
The initial batches of PRO devices are glued so the batteries are not
replaceable. However, GAME GOLF will have a battery replacement program
where we change the batteries and plastics when the batteries run out.
We have a new design coming for the plastics which will remove the need for
the tags to be glued. This will mean that users will be able to replace the tags
themselves when the batteries run out.
© 2021 GAME GOLF by Game Your Game, Inc. All rights reserved.
TROUBLESHOOTING GET STARTED SETUP TROUBLESHOOT UPDATE SMART CADDIE
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TAG PAIRING
ISSUES
If you having any pairing issues, the tag
may not be awake.
Make sure you are doing the following:
•Pair Clubs in a well-lit space - day light
works best
•Pair only one club at a time, with all
other clubs in your bag
•Hold magnet against tag for 10-15
seconds
•If a tag is not pairing try shaking back
and forth for 5 seconds - this motion
will wake the tag up
•If no tags are pairing, try resetting
Bluetooth on your mobile phone
MEDALLION PAIRING
ISSUES
If you are having issues with your medallion
pairing, please try the following:
•Reset Bluetooth settings on your mobile
phone by turning it off and back on
•Reset Network settings on your mobile
phone by turning it off and back on
•Reboot your medallion by turning it off
and back on
If you are still having trouble, please email
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