Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call 
Three short beeps (several times) Page signal
One beep every 14 seconds Low battery warning
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
 Make sure the base power cord is connected to a working electrical outlet.
 Make sure the telephone line cord is connected to the base and the wall 
jack.
• Connect another phone to the same jack. If it doesn’t work, the problem 
might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
Dial tone is ok, but can’t dial out
• Make sure the type of phone service you are subscribed to is TONE or 
PULSE.
Handset does not ring
• Make sure the handset ringer is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging 
some extensions.
• Check for a dial tone. If no dial tone is heard, see “No dial tone”.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another 
household appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
Memory dialing doesn’t work
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the 
base. Remove the handset battery. Wait for 30 seconds and plug the 
power adaptor back into the base and electrical outlet. Reconnect the 
battery and charge for 16 hours.
Searching.... shows in the handset display
• Move the handset closer to the base.
• Make sure the base power cord is connected to a working electrical outlet.
Date/Time setting is restored to default setting
• May be caused by power failure. Set Date/Time again.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. 
Disconnect the power adaptor from the base and reconnect it.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service 
from your local telephone company to receive CID information.
Auto Standby
If you place the handset in the cradle while the handset is off the hook (during a 
call), the call is automatically disconnected.
Ringer On/Off
1. Make sure the phone is OFF (not in talk mode).
2. Press the mute/Clear/Ringer on/off button to switch the ringer on or off. 
NOTE: If you turn the ringer OFF, RINGER OFF shows in the 
display.
Flash
If you subscribeto the combined Call Waiting Caller ID service fromyour local 
telephone company, you will receive Caller ID information (if available)on Call 
Waiting calls.During a phone call, you will heara beep to indicate another call 
is waiting on theline and Caller ID informationfor the waiting call shows on the 
handset display.
• To connect to the waiting call, press the Flash/Exit button on the handset, 
and your original call is put on hold.
• To switch between the two calls, press the Flash/Exit button.
TIP: Do not press the TALK/call back button on the handset to 
activate a custom calling service, such as call waiting, or call 
will disconnect.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the 
telephone line cannot hear you, but you can hear them.
1. Press the mute/Clear button. The handset display shows MUTE. 
2. Press the mute/Clear button to cancel and return to your phone 
conversation.
Page
The page feature helps you locate a misplaced handset. 
1. Press the page button on the base. The charge/in use indicator on the base 
flashes; the handset beeps and Page shows in the handset display.
2. To cancel the page, press the page button on the base, or press any key on 
the handset. Otherwise the paging will last for 2 minutes.
Receiver Volume Control
When the handset is ON (in talk mode) you may adjust the receiver volume by 
pressing the cid/vol (- or +) button. There are five volume levels to choose from. 
VOL 1 is minimum and VOL 5 is maximum.
cAllEr id (cid)
IMPORTANT: In order to use this unit’s Caller ID features, you 
must subscribe to either the standard Name/Number Caller 
ID Service or Call Waiting Caller ID Service. To know who is 
calling while you are on the phone, you must subscribe to Call 
Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone 
company. This information can include the phone number, date, and time; or 
the name, phone number, date, and time. The incoming date/time information 
will override the telephone Date/Time setting.
7. Press the Menu button to save.
NOTE: If Memory full shows in the display, you should delete 
one or more unnecessary records and repeat above steps to 
continue the call record storage.
Reviewing Phone Book Records
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button.
3. Press the cid/vol (- or +) button to scroll through the records, 
 -OR
 Press the number keys to go to the name of the records started with the 
corresponding character.
TIP: Press the *tone button to show the person’s telephone 
number whose name is current shown in the display.
Editing a Phone Book Record
1. When reviewing the phone book records, use the cid/vol (- or +) button or the 
number keys to scroll to the desired record.
2. Press Menu button and use the cid/vol (- or +) button to scroll to Edit.
3. Press Menu button to enter edit mode. You may now change the number, if 
desired. 
4. Press Menu button to proceed to name change. You may now change the 
name, if desired. Please refer to section “Handset Name” for name editing 
method. 
5. Press Menu button to save. 
NOTE: Press the Flash/Exit button to keep the previous setting 
(making no changes) and return to the standby mode. 
Deleting a Phone Book Record
1. When reviewing the phone book records list , use the cid/vol (- or +) button or 
the number keys to scroll to the desired record.
2. Press Menu button and use the cid/vol (- or +) button to scroll to Delete?.
3. Press Menu button. Confirm? shows in the display.
4. Press Menu button to confirm. Deleted shows in the display.
NOTE: If you don’t want to delete the record when the display 
shows DELETE?, simply press the Flash/Exit button, or wait for 
one minute to exit to the standby mode automatically.
Dialing a Phone Book Record
Dial a phone book record while in talk mode:
1. Make sure the phone is ON (in talk mode) by pressing the TALK/call back 
button.
2. Press the Phonebook button to access the phone book.
3. Use the cid/vol (- or +) button or the number keys to scroll to the desired 
record.
4. Press the Menu button to dial the number.
 - OR -
Dial a phone book record while reviewing it:
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button to access the phone book.
3. Use the cid/vol (- or +) button or the number keys to scroll to the desired 
record.
4. Press the TALK/call back button. The number dials automatically.
If you want to edit the number before dialing:
1. Press the Menu button when reviewing phone book records. 
2. Use the cid/vol (- or +) button to scroll to Select and press the Menu button 
enter edit mode. 
3. When finished editing, press Talk/call back to dial the number.
Chain Dialing from Phone Book
Use this feature to make calls which require a sequence of numbers, such as a 
calling card number used for a frequently called long distance number.
You can store each part of the dialing sequence (such as Long Distance Access 
Number, Authorization Code, and a frequently called long distance number) 
in the phone book and simply repeat step 2 through 4 in “Dial a phone book 
record while in talk mode” to dial them one by one.
cHAnging tHE bAttEry
CAUTION: To reduce the risk of fire or personal injury, use 
only the Thomson Inc. approved Nickel-metal Hydride 
(Ni-MH) battery model 5-2734, that is compatible with this 
unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace 
battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery 
pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the 
battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the 
handset battery to properly charge (for 16 hours) prior to first use or 
when you install a new battery pack. If you do not properly charge the 
phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this 
type, toxic materials could be released which can cause injury.
• To reduce the ris k of fire or person al injury, us e only the 
Nickel-metal 
Hydride 
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Battery
If you experience any of the following problems, even after recharging the 
battery, you may need to replace the battery pack:
• Short talk time
• Poor sound quality
• Limited range
General Product Care
To keep your unit working and looking good, follow these guidelines:
• Avoiddroppingthe handset,as well asother rough treatmentto the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, 
or other chemical products to clean the unit. Doing so will damage the 
finish.
• Retain the original packaging in case you need to ship the phone at a later 
date.
• Periodically clean the charge contacts on the handset and base with a 
clean pencil eraser.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You ’re too close to appliances such as microwaves, stoves, computers, 
etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
Service
If trouble is experienced with this equipment, for repair or warranty information, 
please contact customer service at 1-800-448-0329. If the equipment is causing 
harm to the telephone network, the telephone company may request that you 
disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service 
agents. Changes or modifications not expressly approved by Thomson Inc. could 
void the user’s authority to operate this product. For instructions on how to obtain 
service, refer to the warranty included in this guide or call customer service at 
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date 
this product was purchased or received as a gift. This information will be valuable if 
service should be required during the warranty period.
Purchase date ______________________________________________________
Name of store ______________________________________________________
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, fromdate of purchase. 
(The warranty period for rental units begins with the first rental or 45 days from 
date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide youwith a new or, at our option, a refurbished unit. The exchange unit is 
under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack yourunit . Include any cables, etc., which were originally provided 
with the product. We recommend using the original carton and packing 
materials.
• ”Proof of purchasein the form of a bill of sale or receipted invoice which is 
evidence that the product is within the warranty period, must be presented to 
obtain warranty service.” For rental firms, proof of first rental is also required. 
Also print your name and address and a description of the defect. Send via 
standard UPS or its equivalent to:
 Thomson Inc.
 11721 B Alameda Ave.
 Socorro, Texas 79927
• Payany charges billed to you by the Exchange Center for service not covered 
by the warranty.
• Insure yourshipment for loss or damage. Thomson Inc. accepts no liability in 
case of damage or loss.
• A new or refurbishedunit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (YourO wner’s Manual provides information regarding 
operating instructions and user controls. Any additional information, should be 
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which havebeen modified or incorporated into other products.
• Products purchasedor ser viced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the ProductRegistration Card packed with your unit . 
It will make it easier to contact you should it ever be necessary. The return of 
the card is not required for warranty coverage.
Limitation of Warranty:
• The warranty stated aboveis the only warranty applicable to this product . 
All other warranties, express or implied (including all implied warranties of 
merchantability or fitness for a particular purpose) are hereby disclaimed. No 
verbal or written information given by Thomson Inc., its agents, or employees 
shall create a guaranty or in any way increase the scope of this warranty.
• Repairor replacement as provided under this warranty is the exclusive 
remedy of the consumer.Thomson Inc. shall not be liable for incidental or 
consequential damages resulting from the use of this product or arising 
out of any breach of any express or implied warranty on this product. This 
disclaimer of warranties and limited warranty are governed by the laws of the 
state of Indiana. Except to the extent prohibited by applicable law,any implied 
warranty of merchantability or fitness for a particular purpose on this product 
is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or 
consequential damages, or limitations on how long an implied warranty lasts so 
the above limitations or exclusions may not apply to you.
• This warranty givesyou specific legal rights, and you also may have other rights 
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact yourdealer for warranty information.
Storing CID Records into Phone Book
You may also store CID information in the Phone Book. 
NOTE: 
It is important that you format CID records correctly 
BEFORE storing in Phone Book as you cannot reformat CID 
records stored in Phone Book.
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol (- or +) button to scroll to the desired CID record.
3. Press Menu button.
4. Use the cid/vol (- or +) button to scroll to Save number. 
5. Press Menu button to enter edit mode. You may now change the name, if 
desired. Please refer to section “Handset Name” for name editing method.
NOTE: If the CID record does not include a name. Enter name 
shows in the display.
6. Press the Menu button to save.
NOTE: If Memory full shows in the display and the unit emits 
3 beeps, you should delete one or more unnecessary records 
and repeat above steps to continue the call record storage.
NOTE: Press the Flash/Exit button to keep the previous setting 
(making no changes) and return to the standby mode.
NOTE: If the selected CID record contains any information that 
is non-numeric, the unit will not allow this record to transfer to 
the internal user memory. 
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol (- or +) button to display the CID record you want to delete.
3. Press the Menu button. 
4. Use the cid/vol (- or +) button to scroll to Delete?.
5. Press the Menu button. Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. Deleted shows in the 
display.
NOTE: Press the Flash/Exit button to return to the standby 
mode without deleting any CID records.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol (- or +) button to display any CID record.
3. Press the Menu button. 
4. Use the cid/vol (- or +) button to scroll to Delete all?.
5. Press the Menu button. Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. All deleted shows in the 
display.
NOTE: Pressthe Flash/Exit butt on to return to the standby 
mode without deleting any CID records.
pHonE book
Each handset can store up to fifty 24-digit numbers with up to 15-character 
names in memory for quick dialing. The records are stored by alphabetic 
ascending order.
Adding Phone Book Entries
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button.
3. Press the Menu button and use the cid/vol (- or +) button to scroll Add new.
4. Press the Menu button. Enter number shows in the display. 
5. Use the touch-tone pad to input a telephone number.
TIP: Press the #pause button twice to insert a pause in a 
number if necessary.
6. Press the Menu button. Enter name shows in the display. Please refer to 
section “Handset Name” for name editing method.
AccEssory informAtion
To place order, have your Visa, MasterCard, or Discover Card ready and call 
toll-free 1-800-338-0376. 
A shipping and handling fee will be charged upon ordering. It is required by law 
to collect appropriate sales tax for each individual state, country,and locality to 
which the merchandise is being sent.Items are subject to availability. 
DESCRIPTION MODEL NO.
Handset Replacement Battery 5-2734
AC Power adaptor 5-2735
Call Waiting Caller ID
Provided yousubscribe to Call Waiting Caller ID ser vice from yourphone 
company; if you receive an incoming call and you are using the GE multi 
handset system, a beep indicates the presence of a Call Waiting call on the line. 
The Call Waiting Caller ID information will be displayed and stored in the history 
of all handsets in the system.
• When you hear the call waiting beep in the handset receiver, press the Flash/
Exit button to put the current call on hold and answer the incoming call. 
Press 
Flash/Exit
 again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the 
first and second ring. The Caller ID information appears on the display while 
the phone rings, giving you a chance to monitor the information and decide 
whether or not to answer the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer,your telephone’s Caller ID memory 
stores the data for the 30 most recent calls (up to 20 digits and 15 characters 
for each record) you received so you can see who called while you were 
unavailable. And the display shows New calls, as a reminder that there are 
unanswered calls. When the 31st call is received, the oldest Caller ID record (1st 
call) is automatically deleted.
You may review the stored information at any time. Calls received since your 
last review show as NEW in the display. Calls that have not been previously 
reviewed but were received from the same number more than once show as 
RPT in the display.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how 
many calls have been received. To scroll CID records:
1. Make sure the phone is OFF (not in talk mode).
2. Press the cid/vol (- or +) button to review the newest CID record.
3. Press the cid/vol (- or +) button to scroll through the CID records.
NOTE: When you reach the end of records, a dashed line 
shows in the display.
NOTE: If no calls have been received, Empty shows in the 
display for 2 seconds at the time the cid/vol (- or +) button is 
pressed.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode). 
2. Use the cid/vol (- or +) button to display the desired record. 
3. Press the TALK/call back button. The number dials automatically.
Formatting a CID Number Before Dialing
NOTE: Depending on (a) how the incoming caller’s phone 
number is formatted when it is received, and (b) whether or 
not you previously pre-programmed your local area code into 
the set up menu, you may need to adjust the format of the 
incoming caller’s stored phone number before making the 
call, press the Format button to adjust the number, and try 
again.
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol (- or +) button to scroll to the desired CID record.
3. Press the Format button to scroll to the desired format .
4. Press the TALK/call back button. The formatted number dials automatically.
Available formats include:
Number of digits Explanation Example
 Eleven digits long distance code “1 ” 1-317-888-8888 
 +3-digit area code 
 +7-digit telephone number.
 Ten digits 3-digit area code + 317-888-8888 
 7-digit telephone number.
 Seven digits 7-digit telephone number. 888-8888