GE PTAN9150MWW How to use

1
Technical Service Guide
Mabe Canada
Robert Gauthier
Training & Technical Support
Pub #10-MAN-AW-02
DATE: May 2011
New Top Load Washer
Model Number:
PTAN9150MWW, PTAN9250MWS, PTAN9350MWS, PTAN9450MWS, PTAN9455MGG

2
IMPORTANT SAFETY NOTICE
The information in this service guide is intended for use
by individuals possessing adequate backgrounds of
electrical, electronic, and mechanical experience.
Any attempt to repair a major appliance may result in
personal injury and property damage. the manufacturer
or seller cannot be responsible for the interpretation of
this information, nor can it assume any liability in
connection with its use.
WARNING
To avoid personal injury, disconnect power before
servicing this product . If electrical power is required for
diagnosis or test purposes, disconnect the power
immediately after performing the necessary checks.
RECONNECT ALL GROUNDING DEVICES
If grounding wires, screws, straps, clips, nuts, or
washers used to complete a path to ground are removed
for service, they must be returned to their original
position and properly fastened.
mabe Canada

3
Table of Contents
Nomenclature……………………………………………………………………….. ……...…………………………....4
Introduction………………………………………………………………………….. …………………………………...5
About the control panel…………………………………………………………… ……………………………….6,7,8
Installation…………………………………………………………………………… …………………………………...9
Washer Warranty…………………………………………………………………… ………………………………….10
Drawer dispenser…………………………………………………………………... ………………………………….11
Loading the Washer……………………………………………………………….. ………………………………….12
Water consumption and cycle times……………………………………………. ………………………………….13
HydroSoftTM InfusorTM Washer Tips…………………………………………….. ………………………………….14
Wash Cycle Progression………………………………………………………….. ………………..18, 19, 20, 21, 22
Shower Rinse Progression ………………………………………………………. ………………………………….23
Deep Rinse Progression…………………………………………………………... ………………………………….24
Final Spin…………………………………………………………………………….. ………………………………….25
How to remove the control panel, top, control board ………………………. ……………………………..29, 30
Infusor Removal, transmission removal……………………………………….. …………………….31, 32, 33, 34
ATC Thermistor…………………………………………………………………….. ………………………………….35
Water valves, Drain Pump, Wax Motor, Motor Sensor……………………… ……………………………...36, 37
Testing the Motor…………….…………………………………………………….. ………………………………….38
Shifter System………………………………………………………………………. ………………………………….39
Lid Lock………………………………………………………………………………. …………………….41, 42, 43, 44
How to check the Programs Switch…………………………………………….. ………………………………….45
How to check the Selector Switch……………………………………………… ………………………………….46
Wiring Diagram……………………………………………………………………... ………………………………….47
How to Enter or Exit to Service Mode………………………………………….. ………………………………….48
Component testing (knob position)…………………………………………….. ………………………………….49
Error and Fault Code………………………………………………………………. ………………………………….50
Pressure Sensor……………………………………………………………………. ………………………………….52
Circuit Board Connections……………………………………………………….. ……………………………..53, 54
Understand the consumer’s issue first………………………………………… …………………………15, 16, 17
Operating Cycles…………………………………………………………………… ………………………………….26
Component Locator Views……………………………………………………….. ……………………………..27, 28
Motor Sensor………………………………………………………………………... ………………………………….40
………………………………….51

4
2010 Clothes Care Nomenclature Washer
Location of mini-manual

5
Introduction
Feature Current models New models
Wash action Agitator Impeller
Washer cover Plastic Plastic or glass
Wash temperatures 3 settings 3 to 5 settings + ATC
Rinse system Normal Shower + Deep rinse
Drive system Transmission with sole-
noid
Transmission with wax
switch
Safety Lid lock w/mech switch (2
minutes to open)
Lid lock w/instantaneous
switch
Controls Electronic w/knobs Electronic w/knobs and 3
digit display
Service Only 1 error code, no ser-
vice mode
Multiple error codes, full
service and demo mode

6
About the control panel.
Quick Start Guide

7

8

Installation
INSTALLATION REQUIREMENTS
DRAINAGE
A vertical standpipe with an internal diameter of 1-1/2”
(3.8 cm) is required. The standpipe height above the
floor must be:
Minimum height: 36” (91,4 cm)
Maximum height: 96” (243,8 cm)
Insert the drain hose into the standpipe and secure it
with the cable tie located inside the accessories bag.
The standpipe must be open to the atmosphere (there
must be an air gap around the drain hose).
If you need to extend the lenght of the drain hose to
reach
your standpipe, please contact your local parts store to
purchase the recommended drain hose extension for
your washer.
Cable tie
WATER SUPPLY REQUIREMENTS
Hot and cold water faucets MUST be installed within 42”(107 cm) of your washer’s water inlet. The
faucets MUST be 3/4” (1.9 cm) garden hose-type so inlet hoses can be connected.
Water pressure MUST be between 10 and 100 pounds per square inch.
Your water department can advise you of your water pressure.
The hot water temperature should be set to deliver water at 120° to 140°F (48° to 60°C).

Washer Warranty

11
Flow Logic automatic drawer dispenser.
Your washer is equipped with an automatic dispensing system, comprised of a drawer with 3
compartments:
Bleach Detergent Softener
Liquid bleach
Pour liquid bleach into the designated compartment with-
out filling beyond the mark.
Check clothing care labels for special instructions. Use
less for smaller loads.
Do not dilute bleach. Bleach will be added automatically
diluted to avoid direct contact with the clothes. Use only
this compartment, do not add bleach directly onto clothes.
IMPORTANT:
To avoid any potential leftover bleach mixture being dis-
pensed in a subsequent cycle, it is strongly recommended
to verify that the bleach compartment of the dispenser is
free of any leftover bleach and water mixture. If there is
some leftover bleach mixture, please empty the contents
to avoid any damage to clothes that cannot tolerate
bleach.
Detergent
Add the amount of powder or liquid low suds detergent in the compartment, as recommended by the manufacturer and according to the size of the
load. You should not put the detergent directly on the clothes in the washer.
· For powder detergent: Install the divider in the front position. Put the detergent selection blue wall, that is located at the end of the dispenser, in
the front position
· For liquid detergent: Install the divider in the back position. Put the detergent selection blue wall , that is located at the end of the dispenser, at
the back position.
Place the amount of liquid detergent without exceeding the maximum level indicated.
Fabric Softener
Pour fabric softener into the designated compartment without filling beyond the mark.
Note: in order for the fabric softener to be dispensed you must select the DEEP RINSE option. Please refer to the Options
section of this manual.

12
Loading the Washer

13
Water consumption
Water Level
Approx
Load Size Wash Rinse Total
Gal. Lt. Gal. Lt. Gal. Lt.
Max Level 12 — 16 lb 13.74 52 8.98 34 22.72 86
High Level 9 — 11 lb 12.15 46 8.98 34 21.14 80
Medium Level 6 — 8 lb 10.30 39 6.08 23 16.38 62
Cycle times
Programs Wash Final Spin
Heavy Soil 18 min. 10 min.
Whites 18 min. 16 min.
colors 14 min. 2 min.
Jeans 13 min. 5 min.
Delicates 6 min. 2 min.
Wool 8 min. Only 3 spin ramps
Towels / Linen 13 min. 5 min.
Bulky items 11 min. 5 min.
Quick Wash 3min. 3 min.
Wash & Spin N/A 6 min.
Total
1:17
1:21
1:12
1:09
:59
:38
1:09
1:02
:53
:10

14
HydroSoftTM InfusorTM Washer Tips
INTRODUCTION
HydroSoftTM model washers use an InfusorTM, not a traditional agitator. Infusor wash
technology provides excellent cleaning. Infusor models are ENERGY STAR® qualified
using only 23 gallons of water per (super) load compared to 48 gallons for a similar
load with a standard machine .
High efficiency (HE) detergent is required with Infusor models. Liquid HE detergents
dissolve faster in water. For best performance, load the machine by adding liquid HE
detergent first. Add the dirtiest clothes around, but not covering, the center of the
Infusor, then add the remaining clothes. Do not load clothes higher than the line
indicated on the balance ring at the top of the wash basket. Insert items as per the
Use and Care. Select proper load size, water temperatures, and rinse options. Use a
fabric softener for better performance.
Infusor models turn the washer basket at slow speed during fill to allow the fill funnel
to evenly coat the wash load with water and push clothes to the bottom. The lid will be
locked during the fill to evenly wet the clothes. If you wish to add or remove an item,
press the Start/Pause button to pause the washer. The lid will unlock once the basket
has come to a complete stop. This is for your safety.
Infusor models spin at up to 700 RPM. This extracts more water during the spin cycle,
compared to a standard machine, and minimizes drying time. If wrinkling is a concern,
use a lower spin level to shorten the spin duration.
Given that Infusor washers operate differently from standard top-load machines,
consumers may comment on lint, lower water levels, washing differently than
expected, spots on clothing, wrinkling, water temperature, vibrating/shaking, too-wet
clothes, unusual sounds, or loose tub/basket.
Take the time to listen carefully and fully understand the consumer’s specific issue
before proceeding. Address the appropriate issue today to avoid a return service call.

15
UNDERSTAND THE CONSUMER’S ISSUE FIRST
1. Lint
Do not overload the washer. Use the Deep Rinse option, adding more water, to
reduce lint.
2. Not filling or low water level
Infusor models are designed to use less water and are ENERGY STAR® qualified.
During the wash cycle, water may not entirely cover the top of clothes. If Super size
load is selected, the water level will be just at the top of the Infusor.
Check for water supply hoses pushed up tightly against a wall. This condition can
affect the position of the fill funnel so that the water spray isn’t correct during fill. Pull
the washer away from the wall a little to correct.
Water pressure and water flow are critical to washer fill. The washer will not fill to the
proper level with a water pressure less than 20 PSI or with a blocked valve inlet
screen or other flow restriction.
The fill volume on the Small setting is 9 gallons. The water level will measure
approximately 5 inches above the bottom of the basket..
Note: Measured water levels are approximate and can vary plus or minus 1 inch.
On the Super setting, the fill volume is 14 gallons. The water level will measure
approximately 8 inches above the bottom of the basket. With Super setting, the water
will come up to the top of the Infusor.

16
All models have the PreciseFill Automatic Load Sensing feature. When PreciseFill is
selected, the machine determines fill time by sensing the load size. The Precise Fill
pressure switch minimum level setpoint. The lower level setpoint is attained at
approximately 1 inch of water depth, at which point the washer will start sensing the
load size and determine the optimal amount of water required and corresponding
water level.
Use the Deep Rinse option to add more water during rinse.
3. Washing differently than expected
Load the basket with similar weight items around the sides of the basket.
Overloading the washer can lead to poor cleaning performance.
Check for water supply hoses pushed up tightly against a wall. This can affect the
position of the fill funnel so that water spray isn’t correct during fill. Pull the washer
away from the wall a little to correct.
4. Spots on clothing
Usually caused by too much HE detergent; use less. Use less HE detergent with
softer water. Clothing is cleaned when soapy water bonds to the dirt and is rinsed
away. Too much detergent can generate soapy foam that is difficult to rinse away.
To correct, run a couple of cycles empty with no soap to rinse the machine, and then
run a load with less HE detergent. Use the Deep Rinse option to add more water
during rinse. Check for possible siphoning condition.
5. Wrinkling
Do not overload the washer. Overloading can lead to poor cleaning performance and
increase wrinkling. Infusor models spin faster than standard top-load machines to
extract more water for faster drying and can cause more wrinkling. If wrinkling is a
concern, use the Deep Rinse option to add more water during rinse, and select a
lower spin level for less spin time.

17
6. Water temperature
Energy-star requirements dictate that even on a hot setting, the washer will mix in
some cold water. If the home water supply pipes have a long run, are imbedded in a
concrete slab, and/or the washer is used during the winter months, it may take
longer for the first hot water to reach the washer. Run the hot water at a nearby
faucet to check water supply temperature.
7. Vibrating/shaking
Check for proper levelling. If only an occasional complaint, check for out-of-balance
load.
8. Too-wet clothes
If the final spin leaves clothes too wet, re-arrange the clothes to balance the load,
then run another drain and spin cycle.
9. Loose wash tub/basket
A loose basket is normal when the washer is idle. Infusor models do not use a
mechanical brake to prevent the basket from turning. The basket slows down on its
own and will normally come to a full stop in less than 2 minutes if spinning at full
speed.

18
Wash Cycle Progression
Untangling
Drain
Intermediate
Spin
Washer executes pattern to set the
clothes previous to agitation in or-
der to improve wash performance.
Washer agitates to determine water
level matches clothes load and type of
clothes.
Water and detergent are admitted in
this stage between tub and basket; at
the same time water circulates inter-
mittently 6 seconds each 45 seconds
detergent dilution.
After sensing load washer fills if
more water is required.
Washer starts by sensing if bas-
ket is over loaded.
Clothes
arrangement
Fill to Minimum Wa-
ter Level
(Sensing Level)
Load
Sensing
Fill to selected
level
Agitation
Level detection/
Overload sensing
Intensive agitation pattern if
or 14.5 min.
Soft agitation pattern for 3.5 min. in
order to detangle and balance
clothes previous to spin.
Intermediate Spin Pattern
consist of a series of
speed ramps until maxi-
mum speed is reached.
Drain the wash
liquid.
Rinse Fill
Rinse
Final Spin

19
Wash Cycle Progression (cont.)
Level
detection/
Overload
sensing
Takes 2 spins, measures time to reach a certain angle.
Estimates if load is greater than 17 lbs or not.
If load is greater than 17lbs, it bypasses the "load arrange-
ment" phase and goes straight to the pre-fill portion.
Clothes
arrangement
Washer executes pattern to distribute the clothes previous to
agitation in order to improve wash performance.
Load spins 2 times (CCW-CW), each time injecting cold water for 8
seconds.
• During each spin portion, the motor is successively activated (for
600 ms) and deactivated (for 2 seconds), intermittently spinning the
basket for a total of approx 10 seconds.
• Once the 10 seconds are over, unit goes into a full spin (at 700
RPM) and drain pump is activated for 10 seconds.
•After this, unit slows down to 100RPM.
Fill to Minimum
Water Level
(Sensing Level)
Water and detergent are admitted in this stage
directly into the basket.
• Water fill starts until the minimum water level is
reached.
• Water is at temp selected by consumer, regulated
by ATC thermistor.

20
Load
Sensing
Washer agitates to determine if water level (as selected by con-
sumer) is appropriate for actual load size and type of clothes.
•After minimum water level is attained, washer senses if load is
greater than 17lbs (impeller only goes back and forth).
• Basket is spin intermittently by pulses (3 times CCW, then 3 times
CW) and water is injected via the dispenser, dispensing soap.
•If load is less than 17lbs, agitation can start after fill is complete to
desired level.
Fill to
selected
level
After load sensing, washer fills to desired level
• Washer fills to level selected by consumer or greater level if load
sensing determines selected load size is not sufficient.
Agitation
Washer agitates according to settings chosen by consumer,
between 14 and 18 minutes.
Wash Cycle Progression (cont.)