GeaCom Phrazer Kitsune User manual

GEACOM, INC. & GEACOM CANADA, INC.
Phrazer/Kitsune User Guide
Version 6.0
Copyright © 2020 GeaCom, Inc. and GeaCom Canada, Inc. All Rights Reserved. Permission to use, copy, modify and
distribute this software and its documentation is strictly prohibited without license from GeaCom, Inc. Contact the office of
GeaCom, Inc., 394 South Lake Avenue, Suite 700, Duluth, MN 55802, for commercial licensing opportunities.!
!
IN NO EVENT SHALL GEACOM, INC. OR GEACOM CANADA, INC. BE LIABLE TO ANY PARTY FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, ARISING
OUT OF THE USE OF THIS HARDWARE, SOFTWARE AND ITS DOCUMENTATION, EVEN IF GEACOM, INC. OR
GEACOM CANADA, INC. HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.!
!
GEACOM, INC. AND GEACOM CANADA, INC. SPECIFICALLY DISCLAIM ANY WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OUTSIDE OF THOSE IN THE LICENSE AGREEMENT. THE HARDWARE, SOFTWARE AND
ACCOMPANYING DOCUMENTATION, IF ANY, PROVIDED HEREUNDER IS PROVIDED "AS IS.” GEACOM, INC.
AND GEACOM CANADA, INC. HAVE NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES,
ENHANCEMENTS OR MODIFICATIONS BEYOND THOSE DEFINED IN THE LICENSE AGREEMENT.
© 2020 GeaCom, Inc.
394 South Lake Avenue • Suite 700
Duluth, MN 55802
United States
1 (855) 5GEACOM
[email protected]
GeaCom Canada, Inc.
1200 Waterford Centre, 200 Burrard Street
Vancouver, BC V6C 3L6
Canada
1 (855) 5GEACOM
[email protected]
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Contents
Chapter 1: Introduction 1..........................................................................................
1.1 Product Evolution 2.........................................................................................................
1.2 Icon Keys 2......................................................................................................................
1.3 General Use Precautions 2...............................................................................................
1.4 General Contact Information 3........................................................................................
1.5 Support Contact Information 3........................................................................................
1.6 Sales Contact Information 3............................................................................................
Chapter 2: Getting Started with Phrazer/Kitsune 5...............................................
2.1 The CITE System 6.........................................................................................................
2.2 Phrazer Front View 7.......................................................................................................
2.3 Phrazer Back View 8.......................................................................................................
2.4 Phrazer Handle Bottom View and Battery Pack 9...........................................................
2.5 Caregiver Kitsune, Patient Kitsune and Crypto Key 10..................................................
Chapter 3: Phrazer/Kitsune Essentials 11................................................................
3.1 Turning Phrazer On and Off 12.......................................................................................
3.2 Pairing and Connecting Kitsune - Patient 15..................................................................
3.3 Logging In With an Existing Caregiver 16......................................................................
3.4 Creating a New Caregiver Profile Username/Password 17.............................................
3.5 Caregiver Home Screen 20..............................................................................................
3.6 Settings Menu 21.............................................................................................................
3.6.1 Bluetooth Menu 22.................................................................................................
3.6.2 WiFi Menu 23.........................................................................................................
3.6.3 Connecting to a WiFi Network 23..........................................................................
3.7 CITE Tools & Resources 24............................................................................................
3.7.1 Staff Competencies 25............................................................................................
3.7.2 Screen Mirroring 25...............................................................................................
3.8 Patients Menu 26.............................................................................................................
Chapter 4: Phrazer/Kitsune Operation 27...............................................................
4.1 Creating a Patient 28.......................................................................................................
4.2 Pulling a Patient from the Electronic Medical Record (EMR) 30...................................
4.3 Selecting an Existing Patient 31......................................................................................
4.4 Patient Home 32..............................................................................................................
4.5 CITE Engagements Screen 34.........................................................................................
4.6 Running CITE Engagements for a Patient Is the numbering wrong in this segment?35
4.7 Searching for CITE Engagements by Typing and Sorting 35.........................................
4.9 Reviewing Past CITE Engagements 35...........................................................................
4.10 Patient Summary 36......................................................................................................
4.11 Notes 37.........................................................................................................................
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4.12 Printing Patient Summaries 37......................................................................................
4.13 Pushing Patient Information to the EMR 38.................................................................
4.14 Getting Started with the Patient Entertainment Portal and Services (PEPS) 38...........
Chapter 5: Working with a Patient 40......................................................................
5.1 Patients Eligible for Phrazer/Kitsune 41.........................................................................
5.2 Introducing Phrazer/Kitsune to a Patient 41....................................................................
5.3 Caregiver Kitsune Audio 42............................................................................................
5.4 Discovering Patient Language via Interactive CITE Map 42..........................................
5.5 Timeout Function 45........................................................................................................
5.6 Returning to the Caregiver User Interface 45..................................................................
Chapter 6: Maintaining CITE Solutions 46.............................................................
6.1 Cleaning 47......................................................................................................................
6.2 Charging Phrazer 47........................................................................................................
6.3 Charging Kitsune 48........................................................................................................
6.4 Swapping Batteries 48.....................................................................................................
6.5 Updating an Existing Product Software 49.....................................................................
Chapter 7: Safety, Regulatory and Legal 51............................................................
7.1 Alerts and Warnings 52....................................................................................................
7.2 Customer Support 52.......................................................................................................
7.3 Warranty 53.....................................................................................................................
7.4 Third Party Devices 53....................................................................................................
7.5 U.S. Federal Communication Commission (FCC) Compliance 54................................
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INTRODUCTION
Chapter 1: Introduction
Your j ourne y with Ph razer /Kitsune, the first ever Co mmuni catio n and
Information Theory Empowered (CITE) Journey Solution starts now.
Congratulations on the newest addition to your facility. GeaCom, Inc.’s Communication and Information
Theory Empowered (CITE) System is a medical grade Journey Solution that harmonizes patient, staff and
system performance. In this guide you will learn about each part of the CITE Journey Solution and how to
best utilize it for maximum effectiveness.
We are committed to your success with Phrazer/Kitsune now and into the future. Our support services
are available to you 24/7 and support specialists are ready to assist as needed. For less urgent matters,
our website and Help Center provide you with the opportunity to comment, review new features, open
support tickets and to post questions.
When used properly, the CITE System provides you with legal and regulatory compliance, improved
accuracy, efficiency as well as higher patient and staff satisfaction, along with other value-added pieces to
improve outcomes. This User Guide will provide you with an overview of features, usage guidelines, tips,
maintenance requirements and additional items that ensure best results. Carefully read and understand this
User Guide prior to using the CITE System.
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INTRODUCTION
1.1 Product Evolution
In an effort to provide our customers with the highest quality products, GeaCom, Inc. may make slight
changes to the current product design, recommended Instruction For Use (IFU) or add new training videos
to its website https://www.myphrazer.com and the Help Center, https://phrazer.helpdocs.com/.
Our customers may not receive individual notices for these product changes or updates to our IFU if these
changes are considered to be minor. These minor improvements are continually implemented to increase
the safety and effectiveness of our products as well as ease of use. Customers are encouraged to check our
website, Help Center and on the device, to receive the most updated IFUs and training videos. For any
other questions use one of the contact methods provided on the following page to get in touch with
GeaCom’s Support Specialists.
1.2 Icon Keys
The Icon Key identifies functional text found throughout this User Guide.
!WARNING
This text identifies information that, if not followed explicitly, could result in injury or death. Warnings are
mandatory instructions.
!Caution
This text identifies information that, if not followed as directed, could result in damage to Phrazer/Kitsune
or create liability concerns. Cautions are mandatory instructions.
"Note
Note text identifies useful information, such as an explanation or suggestion related to current steps. Notes
are instructions that may be optional or required to accomplish the current task.
1.3 General Use Precautions
!WAR N IN G OnlyusePhrazer/Kitsunewhenpatientscanbemonitoredorengagedbyyouorother
hospital personnel.
!WAR N IN G Batteriesarelithium-basedandmustnotbeexposedtoextremeheatduetodangerof
explosion.
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INTRODUCTION
!WAR N IN G Theelectricalchargesystemusesa110VACoutletandcanresultinelectrocutionifnot
properly used.
!Caution Donotusewithdisoriented,visuallyorpsychologicallyimpactedpatients.
"Note Inhighly-illuminatedenvironments,visibilityofPhrazer’sLightEmittingDiodes
(LEDs) and its LED screen may be improved by reducing room lighting.
1.4 General Contact Information
For general inquires, please visit our website (www.myphrazer.com) or contact us at:
GeaCom, Inc.
394 South Lake Avenue
Suite 700
Duluth, MN 55802
Phone: 1 (855) 5GEACOM
Email: [email protected]
1.5 Support Contact Information
For Customer Support, please phone or email:
Phone: US: [phone]
Canada:[phone]
Email: [email protected]
1.6 Sales Contact Information
For Sales, please phone or e-mail:
Phone: 1 (855) 5GEACOM
Email: [email protected]
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GETTING STARTED WITH PHRAZER/KITSUNE
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GETTING STARTED WITH PHRAZER/KITSUNE
Chapter 2: Getting Started with Phrazer/
Kitsune
An Introduction to Phrazer Spirit and Kitsune
Phrazer/Kitsune is a CITE Journey Solution that empowers all patients to actively progress their care while
engaging staff with relevant, actionable information through the patented Multi-path Realtime Messaging
(MRM) feature. Phrazer/Kitsune uses a unique combination of state-of-the-art technology and validated
Communication and Information Theory-based designs and practices to accurately and timely engage the
patient while providing comfort and reassurance. If you are already familiar with the basics of operating
Phrazer/Kitsune, turn to the end of this manual for the Quick Resource Guide.
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GETTING STARTED WITH PHRAZER/KITSUNE
2.1 The CITE System
•One Phrazer Unit
• Two Handle Batteries
•One Crypto Key
•One Patient Kitsune
•One Caregiver Kitsune
•Accessories: Power Supply, Screen Cleaning Cloth
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Patient Kitsune
Caregiver Kitsune

GETTING STARTED WITH PHRAZER/KITSUNE
2.2 Phrazer Front View
LEDs - On the top of Phrazer’s case are two bright Light Emitting Diodes (LEDs) that turn on if
triggered during Phrazer operation. These lights can emit green, red, blue and white light. The lights
are visible to the patient as well as any one who can see the back of Phrazer. The lights are primarily
used to indicate patient status in CITE Engagements and provide visual alerts to staff.
Microphone - The microphone can be used to record patient audio, caregiver audio, video
conferencing and more. Usage includes capturing the patient's spoken concerns and consent for
treatment.
Camera - Next to the microphone is a 13 megapixel camera and video recorder. This camera is used
to scan badges, insurance cards, credit cards, capture images of the patient, wounds, area(s) of
incident and to record consent to treat and more.
Swappable Handle Batteries - Hot swappable batteries can be removed and replaced while Phrazer
is on and working, avoiding downtime.
Touch Screen Display - Phrazer’s touch screen recognizes the presence of one or more points of
contact with the surface (multi-touch). The screen has an oleophobic coating to simplify the cleaning
process and an anti glare coating to increase screen clarity. The touch screen can be used while
wearing rubber gloves or if liquids are present on the surface.
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GETTING STARTED WITH PHRAZER/KITSUNE
2.3 Phrazer Back View
LEDs - On the top of Phrazer’s case are two bright Light Emitting Diodes (LEDs) that turn on if
triggered during Phrazer operation. These lights can emit green, red, blue and white light. The lights
are visible to the patient as well as any one who can see the back of Phrazer. The lights are primarily
used to indicate patient status in CITE Engagements to staff.
Charger Port - On the back side of Phrazer, located at the bottom, is an opening for the charge cord.
This opening is protected by a cover that can be pulled back to expose the slot for inserting the
charger.
Serial Number - Just above the charger port is a serial number. There is a unique number assigned to
each device. This number is used for Customer Support, device management and other manufacturing
processes.
On and Off Switch - This electronic switch, exclusively activated by the Crypto Key, is the only way
to power Phrazer on and one way to power Phrazer off. The switch is located inside the case and
cannot be directly accessed for security purposes.
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GETTING STARTED WITH PHRAZER/KITSUNE
2.4 Phrazer Handle Bottom View and Battery Pack
!
Lock Blade - The lock blade is used to secure each handle battery and is unlocked by the Crypto Key.
Pogo Board - These spring-loaded connectors make contact with the pogo contacts on battery pack to
provide power.
Pogo Contacts - These are the connections on the battery that contact the pogo board.
Spring Plungers - These provide pressure on the lock blade, keeping the battery locked into place.
Index - This is used as a guide to insert the battery properly into the handle.
!WAR N IN G Donotgetthisinteriorregionwetasitcouldcausethebatterytomalfunctionorshort
circuit.
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GETTING STARTED WITH PHRAZER/KITSUNE
2.5 Caregiver Kitsune, Patient Kitsune and Crypto Key
Caregiver Kitsune - This device is your connection to the patient when not
in the same room. Plug in any headset with 3.5mm connector to receive
relevant and actionable CITE messages. Reference the Caregiver Kitsune
Guide for further operating procedures.
Patient Kitsune - Kitsune is a wireless audio device that a
patient can wear for private interactions. Kitsune can also
be converted to group mode by rotating the ear cups
outward to provide a speaker experience. For more
detailed information on enhanced private ambient input for
private authority interactions or other functionality, please
refer to the Kitsune User Guide.
Crypto Key - The triangular key with an inset magnet on one face is required to power Phrazer/
Kitsune On/Off, enable Kitsune pairing functionality and to remove the swappable battery packs on
Phrazer.
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GETTING STARTED WITH PHRAZER/KITSUNE
Chapter 3: Phrazer/Kitsune Essentials
Options and the Caregiver Interface
Overview
This chapter contains procedures regarding Phrazer/Kitsune setup, including the pairing process, WiFi and
data connection, screen brightness, volume adjustment, Phrazer updating, and Electronic Medical Record
(EMR) connection. Also in this chapter are procedures regarding the Phrazer caregiver interface, e.g.
creating or selecting a caregiver.
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GETTING STARTED WITH PHRAZER/KITSUNE
Procedures
3.1 Turning Phrazer On and Off
1. Locate the Crypto Key.
"Note Phrazer/KitsunecannotbeturnedonwithouttheCryptoKey.
2. When looking at the back of Phrazer, the On/Off Switch is located on the right side roughly in line with
the LED on top of Phrazer and the printed blue line.
3. To turn on Phrazer:
a. When looking at the back of Phrazer, place the magnetic end of Crypto Key below the LED
and drag the Crypto Key straight down to the bottom of Phrazer.
!
"Note Whenthebootsequenceissuccessfullytriggered,thegreenLEDsonPhrazerflickerandthe
screen will light up.
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GETTING STARTED WITH PHRAZER/KITSUNE
4. To turn off Phrazer (2 Options):
I) Option 1
a. From the caregiver home screen, tap the caregiver image and select “Logout”.
b. Phrazer will prompt whether you want to log out or shut down. Select “Shutdown” and
then “Accept”.
!
!
"Note Phrazerwillautomaticallyturnoffifleftunpluggedforalongenoughperiodtofullydrainthe
batteries.
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GETTING STARTED WITH PHRAZER/KITSUNE
II) Option 2
"Note Thisfunctionworkslikethepowerbuttononamobiledevice,youcan“select"bydragging
the Crypto Key across the On/Off switch or perform a “press and hold” by keeping the Crypto
Key within the active range of the On/Off switch for three or more seconds.
a. Hold the Crypto Key over the On/Off switch for 3 seconds to activate the display pop-up to
power down Phrazer.
!
b. Select “Power off”
!
"Note PoweringoffwiththeCryptoKeyalonecanbeperformedfromanyscreen.
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GETTING STARTED WITH PHRAZER/KITSUNE
3.2 Pairing and Connecting Kitsune - Patient
"Note ConnectingKitsuneisatwo-stepprocess.TheKitsunefirstneedstopairwiththedevicethen
connect to an audio stream. Phrazer performs both processes when an audio source is selected
and Kitsune is in pairing mode.
"Note IfusingaKitsunealreadyconnectedwithPhrazer,neverunpaired,Phrazerwillautomatically
remember the Kitsune when powered on. Verify the connection by listening to test audio in
Bluetooth settings. In some cases, disconnecting and reconnecting Kitsune is required.
"Note Pop-upsareusedinBluetoothsettingstoindicatewhenaKitsunehadbeenconnectedor
disconnected from an audio source.
To pair and connect new Kitsune:
1. Get Kitsune into pairing mode:
a. On Kitsune, slowly swipe the Crypto Key once across the LED on the right ear cup to turn
ON, you should see a solid blue light followed by a flashing blue light.
b. From the flashing blue light, slowly swipe the Crypto Key across the LED again. LED
should flash between red and blue. Kitsune is now in pairing mode lasting for 10 seconds. If
Kitsune reverts back to the flashing only blue, another swipe with the Crypto Key will get
Kitsune back into pairing mode again for 10 seconds.
2. While in pairing mode slide the back band of Kitsune across the right side of Phrazer to activate the
connectivity tag. When activated, the LED on Kitsune will turn purple and you will be prompted on
Phrazer to select an audio stream.
!
To connect a Pa t i ent Kitsune that has been previously connected:
1. Turn Phrazer on by swiping the Crypto Key over the ON/OFF switch (see chapter 3.1).
2. On Kitsune, slowly swipe the Crypto Key once across the LED on the right ear cup to turn ON, you
should see a blue light followed by a solid purple light.
3. The purple light will turn blue once the connection is established.
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