GeaCom Phrazer Kitsune User manual

GEACOM, INC. & GEACOM CANADA, INC.
Phrazer/Kitsune User Guide
Version 6.0
Copyright © 2020 GeaCom, Inc. and GeaCom Canada, Inc. All Rights Reserved. Permission to use, copy, modify and
distribute this software and its documentation is strictly prohibited without license from GeaCom, Inc. Contact the office of
GeaCom, Inc., 394 South Lake Avenue, Suite 700, Duluth, MN 55802, for commercial licensing opportunities.!
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IN NO EVENT SHALL GEACOM, INC. OR GEACOM CANADA, INC. BE LIABLE TO ANY PARTY FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, ARISING
OUT OF THE USE OF THIS HARDWARE, SOFTWARE AND ITS DOCUMENTATION, EVEN IF GEACOM, INC. OR
GEACOM CANADA, INC. HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.!
!
GEACOM, INC. AND GEACOM CANADA, INC. SPECIFICALLY DISCLAIM ANY WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OUTSIDE OF THOSE IN THE LICENSE AGREEMENT. THE HARDWARE, SOFTWARE AND
ACCOMPANYING DOCUMENTATION, IF ANY, PROVIDED HEREUNDER IS PROVIDED "AS IS.” GEACOM, INC.
AND GEACOM CANADA, INC. HAVE NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES,
ENHANCEMENTS OR MODIFICATIONS BEYOND THOSE DEFINED IN THE LICENSE AGREEMENT.
© 2020 GeaCom, Inc.
394 South Lake Avenue • Suite 700
Duluth, MN 55802
United States
1 (855) 5GEACOM
[email protected]
GeaCom Canada, Inc.
1200 Waterford Centre, 200 Burrard Street
Vancouver, BC V6C 3L6
Canada
1 (855) 5GEACOM
[email protected]
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Contents
Chapter 1: Introduction 1..........................................................................................
1.1 Product Evolution 2.........................................................................................................
1.2 Icon Keys 2......................................................................................................................
1.3 General Use Precautions 2...............................................................................................
1.4 General Contact Information 3........................................................................................
1.5 Support Contact Information 3........................................................................................
1.6 Sales Contact Information 3............................................................................................
Chapter 2: Getting Started with Phrazer/Kitsune 5...............................................
2.1 The CITE System 6.........................................................................................................
2.2 Phrazer Front View 7.......................................................................................................
2.3 Phrazer Back View 8.......................................................................................................
2.4 Phrazer Handle Bottom View and Battery Pack 9...........................................................
2.5 Caregiver Kitsune, Patient Kitsune and Crypto Key 10..................................................
Chapter 3: Phrazer/Kitsune Essentials 11................................................................
3.1 Turning Phrazer On and Off 12.......................................................................................
3.2 Pairing and Connecting Kitsune - Patient 15..................................................................
3.3 Logging In With an Existing Caregiver 16......................................................................
3.4 Creating a New Caregiver Profile Username/Password 17.............................................
3.5 Caregiver Home Screen 20..............................................................................................
3.6 Settings Menu 21.............................................................................................................
3.6.1 Bluetooth Menu 22.................................................................................................
3.6.2 WiFi Menu 23.........................................................................................................
3.6.3 Connecting to a WiFi Network 23..........................................................................
3.7 CITE Tools & Resources 24............................................................................................
3.7.1 Staff Competencies 25............................................................................................
3.7.2 Screen Mirroring 25...............................................................................................
3.8 Patients Menu 26.............................................................................................................
Chapter 4: Phrazer/Kitsune Operation 27...............................................................
4.1 Creating a Patient 28.......................................................................................................
4.2 Pulling a Patient from the Electronic Medical Record (EMR) 30...................................
4.3 Selecting an Existing Patient 31......................................................................................
4.4 Patient Home 32..............................................................................................................
4.5 CITE Engagements Screen 34.........................................................................................
4.6 Running CITE Engagements for a Patient Is the numbering wrong in this segment?35
4.7 Searching for CITE Engagements by Typing and Sorting 35.........................................
4.9 Reviewing Past CITE Engagements 35...........................................................................
4.10 Patient Summary 36......................................................................................................
4.11 Notes 37.........................................................................................................................
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4.12 Printing Patient Summaries 37......................................................................................
4.13 Pushing Patient Information to the EMR 38.................................................................
4.14 Getting Started with the Patient Entertainment Portal and Services (PEPS) 38...........
Chapter 5: Working with a Patient 40......................................................................
5.1 Patients Eligible for Phrazer/Kitsune 41.........................................................................
5.2 Introducing Phrazer/Kitsune to a Patient 41....................................................................
5.3 Caregiver Kitsune Audio 42............................................................................................
5.4 Discovering Patient Language via Interactive CITE Map 42..........................................
5.5 Timeout Function 45........................................................................................................
5.6 Returning to the Caregiver User Interface 45..................................................................
Chapter 6: Maintaining CITE Solutions 46.............................................................
6.1 Cleaning 47......................................................................................................................
6.2 Charging Phrazer 47........................................................................................................
6.3 Charging Kitsune 48........................................................................................................
6.4 Swapping Batteries 48.....................................................................................................
6.5 Updating an Existing Product Software 49.....................................................................
Chapter 7: Safety, Regulatory and Legal 51............................................................
7.1 Alerts and Warnings 52....................................................................................................
7.2 Customer Support 52.......................................................................................................
7.3 Warranty 53.....................................................................................................................
7.4 Third Party Devices 53....................................................................................................
7.5 U.S. Federal Communication Commission (FCC) Compliance 54................................
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INTRODUCTION
Chapter 1: Introduction
Your j ourne y with Ph razer /Kitsune, the first ever Co mmuni catio n and
Information Theory Empowered (CITE) Journey Solution starts now.
Congratulations on the newest addition to your facility. GeaCom, Inc.’s Communication and Information
Theory Empowered (CITE) System is a medical grade Journey Solution that harmonizes patient, staff and
system performance. In this guide you will learn about each part of the CITE Journey Solution and how to
best utilize it for maximum effectiveness.
We are committed to your success with Phrazer/Kitsune now and into the future. Our support services
are available to you 24/7 and support specialists are ready to assist as needed. For less urgent matters,
our website and Help Center provide you with the opportunity to comment, review new features, open
support tickets and to post questions.
When used properly, the CITE System provides you with legal and regulatory compliance, improved
accuracy, efficiency as well as higher patient and staff satisfaction, along with other value-added pieces to
improve outcomes. This User Guide will provide you with an overview of features, usage guidelines, tips,
maintenance requirements and additional items that ensure best results. Carefully read and understand this
User Guide prior to using the CITE System.
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INTRODUCTION
1.1 Product Evolution
In an effort to provide our customers with the highest quality products, GeaCom, Inc. may make slight
changes to the current product design, recommended Instruction For Use (IFU) or add new training videos
to its website https://www.myphrazer.com and the Help Center, https://phrazer.helpdocs.com/.
Our customers may not receive individual notices for these product changes or updates to our IFU if these
changes are considered to be minor. These minor improvements are continually implemented to increase
the safety and effectiveness of our products as well as ease of use. Customers are encouraged to check our
website, Help Center and on the device, to receive the most updated IFUs and training videos. For any
other questions use one of the contact methods provided on the following page to get in touch with
GeaCom’s Support Specialists.
1.2 Icon Keys
The Icon Key identifies functional text found throughout this User Guide.
!WARNING
This text identifies information that, if not followed explicitly, could result in injury or death. Warnings are
mandatory instructions.
!Caution
This text identifies information that, if not followed as directed, could result in damage to Phrazer/Kitsune
or create liability concerns. Cautions are mandatory instructions.
"Note
Note text identifies useful information, such as an explanation or suggestion related to current steps. Notes
are instructions that may be optional or required to accomplish the current task.
1.3 General Use Precautions
!WAR N IN G OnlyusePhrazer/Kitsunewhenpatientscanbemonitoredorengagedbyyouorother
hospital personnel.
!WAR N IN G Batteriesarelithium-basedandmustnotbeexposedtoextremeheatduetodangerof
explosion.
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INTRODUCTION
!WAR N IN G Theelectricalchargesystemusesa110VACoutletandcanresultinelectrocutionifnot
properly used.
!Caution Donotusewithdisoriented,visuallyorpsychologicallyimpactedpatients.
"Note Inhighly-illuminatedenvironments,visibilityofPhrazer’sLightEmittingDiodes
(LEDs) and its LED screen may be improved by reducing room lighting.
1.4 General Contact Information
For general inquires, please visit our website (www.myphrazer.com) or contact us at:
GeaCom, Inc.
394 South Lake Avenue
Suite 700
Duluth, MN 55802
Phone: 1 (855) 5GEACOM
Email: [email protected]
1.5 Support Contact Information
For Customer Support, please phone or email:
Phone: US: [phone]
Canada:[phone]
Email: [email protected]
1.6 Sales Contact Information
For Sales, please phone or e-mail:
Phone: 1 (855) 5GEACOM
Email: [email protected]
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GETTING STARTED WITH PHRAZER/KITSUNE
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GETTING STARTED WITH PHRAZER/KITSUNE
Chapter 2: Getting Started with Phrazer/
Kitsune
An Introduction to Phrazer Spirit and Kitsune
Phrazer/Kitsune is a CITE Journey Solution that empowers all patients to actively progress their care while
engaging staff with relevant, actionable information through the patented Multi-path Realtime Messaging
(MRM) feature. Phrazer/Kitsune uses a unique combination of state-of-the-art technology and validated
Communication and Information Theory-based designs and practices to accurately and timely engage the
patient while providing comfort and reassurance. If you are already familiar with the basics of operating
Phrazer/Kitsune, turn to the end of this manual for the Quick Resource Guide.
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