Generac Power Systems Mobile Link Unit Service manual

Owner and Installation
Manual
Mobile Link™ Unit
*THIS PRODUCT CAN BE INSTALLED BY THE OWNER. HOWEVER, IF
UNCOMFORTABLE WITH THE SKILLS OR TOOLS REQUIRED, THE
MANUFACTURER RECOMMENDS TO HAVE A QUALIFIED ELECTRICIAN
OR CONTRACTER PERFORM THE INSTALLATION.
This manual should remain with the Mobile Link unit.
FOR INSTALLATION ASSISTANCE CONTACT: 1-855-GEN-VIEW
™

FCC Compliance....................................................1
Section 1: Safety...................................3
1.1: General Safety............................................4
1.2: General Safety Hazards..............................5
1.3: Electrical Hazards.......................................6
1.4: Explosion Hazards......................................7
Section 2: General Information ............8
2.1: Introduction.................................................8
2.2: Applications.................................................8
2.3: Information Screens....................................9
Section 3: Installation..........................12
3.1: Installation.................................................12
Section 4: Actition...............................22
Section 5: Maintenance.......................22
5.1: Cleaning....................................................22
Section 6: Troubleshooting.................23
Section 7: Notes...................................24
Table of Contents

Mobile Link 1
Compliance Statement (Part 15.19)
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1.This device may not cause harmful interference.
2.This device must accept any interference received, including interfer-
ence that may cause undesired operation.
Warning (Part 15.21)
Changes or modifications not expressly approved by the party responsi-
ble for compliance could void the user's authority to operate the equip-
ment.
FCC Interference Statement (Part 15.105 (b))
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accor-
dance with the instructions, may cause harmful interference to radio com-
munications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
WARNING!
California Proposition 65
This product contains or emits chemicals known to the state of California to cause cancer,
birth defects, and other repoductive harm.

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• Consult the dealer or an experienced radio/TV technician for
help.
To comply with FCC/IC RF exposure limits for general population /
uncontrolled exposure, the antenna(s) used for this transmitter must
be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with
any other antenna or transmitter.
RF Exposure (OET Bulletin 65)
To comply with FCC/IC RF exposure requirements for mobile trans-
mitting devices, this transmitter should only be used or installed at
locations where there is at least 20 cm separation distance between
the antenna and all persons.
Section 7.1.5 of RSS-GEN
Operation is subject to the following two conditions:
1.This device may not cause interference.
2.This device must accept any interference, including interference
that may cause undesired operation of the device.
Please insert the model number of your unit in the space below.
Model No.

Mobile Link 3
Section 1 Safety
INTRODUCTION: Thank you for purchasing this Mobile Link™ unit. With
this remote monitoring system, the status of a generator can be checked
from anywhere the owner has access to an Internet connection from a PC
or while traveling with any smart device. Every effort was made to make
sure that the information and instructions in this manual were both accu-
rate and current at the time the manual was written. However, the manu-
facturer reserves the right to change, alter or otherwise improve this
product or manual at any time without prior notice.
READ THIS MANUAL THOROUGHLY: The operator is responsible for
proper and safe use of this equipment. The manufacturer strongly recom-
mends that the operator read and thoroughly understand the instructions
and contents of this owner’s manual before attempting to use the equip-
ment. If any portion of this publication is not understood, contact the near-
est Authorized Service Dealer for starting, operating and servicing
procedures.
SAVE THESE INSTRUCTIONS: The manufacturer suggests that this
manual and the rules for safe operation be copied and posted near the
unit’s installation site. Safety should be stressed to all operators and
potential operators of this equipment.
SAFETY: Throughout this manual, and on tags and decals affixed to the
unit, DANGER, WARNING, CAUTION and NOTE blocks are used to alert
personnel to special instructions about a particular operation, function or
service that may be hazardous if performed incorrectly or carelessly.
Observe them carefully. Their definitions are as follows:
INDICATES A HAZARDOUS SITUATION OR
ACTION WHICH, IF NOT AVOIDED, WILL
RESULT IN DEATH OR SERIOUS INJURY.
Indicates a hazardous situation or action
which, if not avoided, could result in death
or serious injury.

4 Mobile Link
Indicates a hazardous situation which, if
not avoided, could result in minor or
moderate injury.
NOTE: Notes contain additional information important to an
operation or procedure.
Four commonly used safety symbols accompany the DANGER,
WARNING and CAUTION blocks. The type of information each indi-
cates is as follows:
This symbol points out important Safety Informa-
tion that, if not followed, could endanger personal
safety and/or property of others.
This symbol points out a potential Explosion Haz-
ard.
This symbol points out a potential Fire Hazard.
This symbol points out a potential Electrical
Shock Hazard.
These “Safety Alerts” cannot eliminate the hazards that they signal.
Strict compliance with these special instructions, plus common sense,
are major accident prevention measures.
1.1 - General Safety
Study these safety rules carefully before operating or servicing this
equipment. Become familiar with this Owner’s Manual and with the
unit. The unit can operate safely, efficiently and reliably only if it is
properly installed, operated and maintained. Many issues are caused
by failing to follow simple and fundamental rules or precautions.
**
$
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The manufacturer cannot anticipate every possible circumstance that
might involve a hazard. The warnings in this manual and on tags and
decals affixed to the unit are, therefore, not all-inclusive. If using a proce-
dure, work method or operating technique the manufacturer does not spe-
cifically recommend, ensure that it is safe for personnel. Also make sure
the procedure, work method or operating technique utilized does not ren-
der the generator unsafe.
Despite the safe design of this generator, operating this
equipment imprudently, neglecting its maintenance or
being careless can cause possible injury or death.
Permit only responsible and capable persons to install,
operate and maintain this equipment.
Potentially lethal voltages are generated by these
machines. Ensure steps are taken to make the machine
safe before attempting to work on or near the generator.
Parts of the generator are rotating and/or hot during
operation. Exercise care near a running generator.
The control panel for the generator is intended to
be operated by qualified service personnel only
during Mobile Link installation.
1.2 - General Safety Hazards
• For safety reasons, the manufacturer recommends that this equip-
ment be installed by a Service Dealer or other competent, qualified
electrician or installation technician who is familiar with applicable
codes, standards and regulations. The operator also must comply
with all such codes, standards and regulations. Repair generally
requires simple replacement of the assembly with a new unit, which
can usually be performed by the generator owner.
*
+
*
*

6 Mobile Link
• When working on this equipment, remain alert at all times.
Never work on the equipment when physically or mentally
fatigued.
• Before performing any work near the generator, remove the
control panel fuse and disconnect the black (-) battery cable to
prevent accidental startup. When disconnecting battery cables,
always remove the black (-) cable first, then remove the red (+)
cable. When reconnecting the cables, connect the red (+) cable
first, and then black (-) cable.
• Never use the generator or any of its parts as a step. Stepping
on the unit can stress and break parts and may result in dan-
gerous operating conditions from leaking exhaust gases, fuel
leakage, oil leakage, etc.
• Carbon monoxide poisoning can cause weakness, sleepiness,
inability to think clearly, fainting, unconsciousness or even
death. If any carbon monoxide poisoning symptom is experi-
enced, move to fresh air and immediately seek medical atten-
tion.
• This generator is designed for OUTDOOR installation ONLY.
Never operate the generator inside any garage or other
enclosed space.
1.3 - Electrical Hazards
• All generators produce dangerous electrical voltages that can
cause fatal electrical shock. Utility power delivers extremely
high and dangerous voltages to the transfer switch, as does the
standby generator when it is in operation. Avoid contact with
bare wires, terminals, connections, etc. while the unit is run-
ning. Ensure all appropriate covers, guards and barriers are in
place, secured and/or locked before operating the generator. If
work must be done around an operating unit, stand on an insu-
lated, dry surface to reduce potential shock hazard.
• Do not handle any kind of electrical device while standing in
water, while barefoot or while hands or feet are wet. DANGER-
OUS ELECTRICAL SHOCK MAY RESULT.

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• This is an Automatic Standby Generator. The generator may crank
and start at any time when utility is lost. When this occurs, load cir-
cuits are transferred to the STANDBY (generator) power source.
Before working on this generator (for inspection, service or mainte-
nance), to prevent possible injury, always set the generator to the
OFF mode and remove the 7.5A fuse from the generator control
panel.
• In case of an accident caused by electric shock, immediately shut
down the source of electrical power. If this is not possible, attempt
to free the victim from the live conductor. AVOID DIRECT CON-
TACT WITH THE VICTIM. Use a nonconducting implement, such
as a dry rope or board, to free the victim from the live conductor. If
the victim is unconscious, apply first aid and get immediate medical
help.
• Never wear jewelry when working on this equipment. Jewelry can
conduct electricity resulting in electric shock or may get caught in
moving components resulting in injury.
1.4 - Explosion Hazards
• Do not smoke around the generator. Wipe up any fuel or oil spills
immediately. Ensure that no combustible materials are left in the
generator compartment or on or near the generator as FIRE or
EXPLOSION may result. Keep the area surrounding the generator
clean and free from debris.
• Gaseous fluids, such as natural gas and liquid propane (LP) gas,
are extremely EXPLOSIVE. Install the fuel supply system according
to applicable fuel-gas codes. Before placing the home standby
electric system into service, fuel system lines must be properly
purged and leak tested according to applicable code. Inspect the
fuel system periodically for leaks. No leakage can be permitted.

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Section 2 General Information
2.1 - Introduction
With this remote monitoring system, the status of the generator can
be checked from anywhere that the owner has access to an Internet
connection from a PC or while traveling with any smart device.
The unit is mounted on the outside of the generator and communi-
cates with the generator’s controller via a serial port. It provides infor-
mation about the generator. When the generator is registered with
www.StandbyStatus.com, the owner can log into this website to
check on the current status of the generator at any time. It will also
notify the owner of any change in operating status. The owner will be
contacted if alarms or warnings occur. When a change in the genera-
tor’s status occurs, an e-mail or text message is sent. The delivery
method and frequency of these alerts can be adjusted on the website.
2.2 - Applications
• This unit can be installed on all 2008 and later air-cooled home
standby units, with an LCD display, and all 2010 and later liq-
uid-cooled gaseous fuel standby units.
•For liquid-cooled units, an additional adapter harness is
required (model 006478-0).
• Suitable for flat surface or surface with a 1355mm radius mini-
mum, mounting in a Type 3R or rainproof enclosure.
• Power supplied by the engine starting battery is limited to 5
Amps DC by a fuse in the Mobile Link unit’s harness. The fuse
is used for overcurrent protection of the Mobile Link unit hard-
ware.
• Maximum ambient temperature rating: 122°F/50°C.

Mobile Link 9
2.3 - Website Information Screens
The Dashboard Home display shows generator’s current status. Any cur-
rent faults will be displayed and identified. See Figure 2.1.
Figure 2.1 - Dashboard Home Display

10 Mobile Link
The Mobile Link unit will provide alerts when maintenance is required,
according to the scheduled maintenance intervals for the generator.
The generator’s total run hours can be viewed and a log of completed
maintenance can be established. See Figure 2.2.
Figure 2.2 Website Maintenance Display

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The exercise time of the generator can be checked and altered through
the “StandbyStatus™” website without having to step foot outside the
comfort of the home. See Figure 2.3.
Figure 2.3 - Website Exercise Time Display
The Mobile Link unit gives peace of mind by allowing the owner to know
what is happening with the generator when at home or on the road. It also
gives access to a trusted dealer network and a full range of accessories
and maintenance items.

12 Mobile Link
Section 3 Air-cooled Installation
3.1 — Installation
1. Unlock both locks, open the generator’s lid and remove the
front panel.
2. Switch generator to OFF. Remove the generator panel fuse.
See Figure 3.1.
Figure 3.1 - Generator Controllers
Note: There are different controller configurations for various
model years.
3. Turn the main breaker in the home’s electrical panel into the
OFF position.
4. Remove the T1 fuse from the transfer switch.

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5. Disconnect battery black (-) cable. Then, the red (+) cable. See Fig-
ure 3.2.
Figure 3.2 - Removing Battery Cables
6. Remove the controller sheet metal cover and fasteners. See Figure
3.3.
Figure 3.3 - Removing Controller Fascia
7. Attach and use the provided template to position the hole location.
Mounting hole location is critical for proper operation. 1” of the
Mobile Link unit antenna must be above the top of the generator
roof when installation is completed.

14 Mobile Link
8. Inspect the area behind the external breaker box to make sure
all wires are moved out of the way to prevent damage during
drilling. See Figure 3.4.
Figure 3.4 - Checking Wire Clearance
9. Using the template provided with these instructions, make a
1 1/8” hole just behind the breaker box. See Figure 3.5.
Note: 2013 and later models have a prepositioned dimple to
mark the center of the hole.
Figure 3.5 - Drilling Mounting Hole.

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10. Route the six pin connector through the plastic fitting and one green
gasket. See Figure 3.6.
Figure 3.6 - Routing Harness Through Fitting.
11. Insert the plastic fitting, from the inside of the generator, through the
newly drilled hole in the generator’s wall. Position the threaded por-
tion of the fitting towards the outside. See Figure 3.7.
Figure 3.7 - Installing Fitting with Harness

16 Mobile Link
12. Install second green gasket on outside of the enclosure. See
Figure 3.8.
Figure 3.8 - Installing Gasket
13. Thread antenna into the Mobile Link unit. Turn clockwise until
secure. Position the antenna as shown in Figure 3.9.
Figure 3.9 Antenna Installation

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14. Insert the six pin connector into the Mobile Link unit. See Figure
3.10. Connector will only fit one way. DO NOT force into place.
Figure 3.10 - Plug Harness into Mobile Link unit
15. With the plug installed, tighten the plastic fitting and draw the
Mobile Link unit to the generator’s wall. Be careful not to over
tighten. Position the Mobile Link unit with the antenna facing
upwards. See Figure 3.11.
Figure 3.11 - Attaching Mobile Link unit to Fitting

18 Mobile Link
16. Route the harness along the wire shelf as shown in Figure
3.12. Position with other wire looms to provide additional sup-
port.
Figure 3.12 - Routing Harness.
17. On 2008 Home Standby Units only, remove the fasteners that
secure the controller. This is not necessary on any other units
to access the plug location. See Figure 3.13.
Figure 3.13 - Removing Controller Fasteners.