GENERAL MOBILE GM Buddy User manual

1.0 BEFORE USE
The VIDEO SMART WATCH and App have been carefully designed
to assist you in keeping safe and staying connected.
2.0 IMPORTANT SAFETY INSTRUCTIONS
The Video Smart Watch is designed to be IP67 Water Resistant.
The Video Smart Watch can be worn while washing hands and
daily activities that may incur minimal contact with water.
Your Video Smart Watch cannot be worn during showers or in
saunas as water vapour can enter and damage the watch.
Please don't wear it while swimming as prolonged exposure to
the water can potentially damage the watch.
CAUTION: To avoid short-circuiting your watch, keep the 5
charging pins (located on the back of the watch) away from
conducting material – such as metals, semiconductors and
nonmetallic conductors. STRAP TIPS AND PRECAUTIONS
If your child feels discomfort wearing the watch for prolonged
periods, encourage them to either adjust the watch strap or take
it off.
WARNING: Do not expose the straps to very wet conditions. Wet
straps can potentially cause skin irritations.
Before wearing, dry the straps first. If you experience any skin
irritation, please stop wearing the Smart Watch.
READ ALL INSTRUCTIONS BEFORE USE - PLEASE SAVE THESE
INSTRUCTIONS.
3.0 PACKAGE CONTENTS
1. 4G Video Smart Watch x1
2. USB Magnetic Charging Cable x1
3. User Manual x 1
4. Quick Start Guide x 1
The Video Smart Watch is compatible with devices running with
compatible devices using Android 6.0 or IOS 11.0 and later.
To operate the Video Smart Watch, it is advisable you purchase
your own compatible 3G/4G Nano-SIM before commencing
setup.
4.0 TECHNICAL SPECIFICATIONS
Memory: Display:
4GB (ROM) + 512MB (RAM) 1.4” IPS Touch Screen
Connectivity: Cellular +
Wi-Fi
Network:
FDD-LTE, WCDMA, GSM
Camera:
2.0MP
GPS:
Yes
Battery:
650mAh
Dimensions: 54.4 x
42.8 x 14.7mm
SIM Card Spec:
Nano SIM Type
(SIM Not Included)

COMPATIBLE BANDS
2G Bands
B2/3/5/8
3G Bands
B1/2/5/8
LTE Bands
B1/2/3/4/5/7/8/20/28AB/38/40/41
5.0 WATCH OVERVIEW
1. Power ON/ SOS
2. SIM Card
3. Touch Screen
4. Camera
5. Speaker
6. Microphone
7. Charging Points
6.0 OPERATING THE WATCH
6.1 COMPATIBLE SIM CARD
The Video Smart Watch operates best on specific networks and
its vital to select a reliable SIM card provider.
Your Watch is best supported by a Vodafone, Telstra or Optus
nano-SIM (either pre-paid or post-paid) with a minimum 2GB
capacity, so it can facilitate the Smart Watch's functions such as
voice and video calls, SMS and image sharing.
This will also ensure optimal coverage and best battery
performance.
If you are unsure of nano-SIM compatibility, speak to your chosen
network provider.

6.2 INSERTING THE SIM CARD
Use the pick provided to release the SIM card cover and insert
the SIM card into SIM plate.
6.3 CHARGING THE WATCH
Your Smart Watch is powered by a rechargeable Li-Ion battery.
WARNING: Do not disassemble, modify, or repair your Smart
Watch. Placing objects, such as magnetic stripe cards, including
credit cards, phone cards, passbooks, and boarding passes, next
to the Video Smart Watch can cause damage to the device’s
magnetic field.
NOTE: The Video Smart Watch cannot be used while charging.
1. Plug the supplied USB charging cable into a standard USB
power source (like a phone charger or computer).
2. Connect the USB charging cable's magnetic head to the Smart
Watch's charging point, as shown in picture above.
3. It takes approximately 3 hours to charge the Video Smart
Watch. Once fully charged, you will see fully charged battery
icon on the screen. If the watch is only partially charged it will
show a partially full battery or a percentage indicator.
CAUTION: Use only charging devices that are approved by
General Mobile to maximize your Smart Watch's battery life.
Using other accessories can cause damage and void your
warranty.

While charging, the Smart Watch and charger may become hot.
This won’t affect the Smart Watch's lifespan or performance and
is quite normal.
On occasion, the charger may stop charging if the battery
becomes too hot.
What to do if the Video Smart Watch becomes too hot while
charging?
1. Disconnect the charger from the Smart Watch and close any
running functions like camera and Wi-Fi.
2. Wait for the Watch to cool down. Once it has cooled down you
can then begin charging the Smart Watch again.
NOTE: Keep the USB charger and port from contact with
conductive materials, such as liquids, dust, metal powders,
and pencil leads.
6.4 POWERING YOUR WATCH VIDEO SMART WATCH POWER ON:
Press and hold the power button until the Smart Watch turns
ON. This button is on the right hand side of the watch face.
POWER OFF: On the Video Smart Watch, go to: Settings >
Shutdown > Shutdown (again).
7.0 UPDATING THE FIRMWARE ON THE SMART WATCH
It is strongly suggested to update watch firmware before first
time use and keep on checking for any update during regular
intervals.
To update the firmware on the Video Smart Watch, follow the
below steps:
1. Swipe from right to left on the Video Smart Watch's screen 7
times. This will take you to the 'More' screen.
2. Swipe up until you see 'Update' come up in the options. (This
is the last option).
3. Press 'Update' to check if there are any system updates. Press
the arrow in the middle of the screen to initiate the
system update.
4. Please note: To get the full potential of your Video Smart
Watch, the first smartphone it should be paired with, should
be belong to either that child’s parent or guardian. This
smartphone will function as the admin device with central
control.
8.0 GM BUDDY APP
To connect your watch to your smartphone, install the 'GM
BUDDY App' on your smartphone. You can download the app
from Google Play™ store or Apple IOS App Store.
It is compatible with select devices using Android 6.0 or IOS 11.0
and later.
8.1 PAIRING THE VIDEO SMART WATCH TO YOUR SMARTPHONE

1. You will need to have both your VIDEO SMART WATCH and
your smartphone handy. Once you have downloaded the GM
buddy App, open it on your smartphone.
2. If you do not have the latest version of the App, please update
this. This can be checked and updated through either the
Google Play or Apple App Store.
3. Open the GM buddy App and create an account. To do this
you will need to register your details and nominate an email
address. General Mobile will email you a verification code, so
please check your inbox and the junk folder.
4. Once registered, open your GM buddy App to start the pairing
process. Your smartphone will automatically open a screen
looking to connect to the VIDEO SMART WATCH's QR code.
This QR code can be found on the General Mobile watch by
swiping across to the green 'pair' icon screen. Tap to open the
QR code.
PAIRING THE GENERAL MOBILE WATCH TO A SECOND
SMARTPHONE Follow the above steps to pair to another
smartphone.
The primary parent/guardian smartphone will be asked to
approve a second smartphone via a notification.
The second smartphone will need to scan the pairing
QR code on the General Mobile watch that they are pairing with.
If your General Mobile watch is not close, you can ask the
General Mobile watch wearer to take a photo of the pairing QR
code and send it to you, then you can scan the sent QR code with
the App to pair your second smartphone.
8.2 UNPAIRING THE VIDEO SMART WATCH FROM YOUR
SMARTPHONE
1. Open the GM buddy App by tapping on the icon in your
smartphone.
2. Tap the Home button in the app on the bottom left.
3. When you are in the apps Home screen, tap on the upper left
hand profile image (unpair).
4. Tap the unpair below the QR code that is shown on the screen
and confirm.
9.0 GM BUDDY APP FEATURES & SETTINGS
Tap Home on the App to go to the main page.
To change the profile, click on the top left. The alerts section will
show you latest watch alerts.
If you have connected multiple watch's, you can select a watch to
view by following the below steps:
1. Go to the Home page on the app and tap on the top center
name with the down arrow.
2. A drop down menu will appear, showing each paired watch
linked to your account. Here you can view linked watch.

9.1 LOCATION
To view your child‘s location:
1. To access the Map, open the GM buddy App and tap the
'Location' icon on the bottom menu. The map will show a
marker with the current watch location and its 'last online'
time and date.
Each paired watch will show its location on the smartphone.
NOTE: Location time will only change if the location of the VIDEO
SMART WATCH changes.
9.2 GEOFENCE SETTING
The VIDEO SMART WATCH allows you to customize geographical
fencing boundaries. Every time the VIDEO SMART WATCH enters
or exits this geofence, you'll get an alert on your smartphone. To
create a geofence, follow the below steps:
1. Tap the icon on the right side of the Location Maps screen
to open the Geofence settings.
2. Tap the '+' on top right corner to add a new Geofence.
3. Zoom into the map to find the address you require for your
geofence. Hold down the screen for 3 seconds to change the
marker on the map for the new address.
4. Enter the name of the geofence you want to setup in the
'Enter Zone Name' section, e.g.: Evie's School, Nan's House,
Basketball Training etc.
5. Use the slider to set the meter distance you want the
Geofence to be (300m - 2000m)
6. Select whether you want to be alerted when the watch (and
its wearer) enters or exits the Geofence zone: For iOS users:
Tap the circle button next to 'Alert when enter Safe zone' and
'Alert when leave Safe zone'. They will have a green tick in the
box if they are selected.
For Android Users:
Tap the arrow next to 'Alert when enter Safe zone' and 'Alert
when leaves safe zone'.
7. Tap 'Finish' in the top right corner.
8. Tap 'Confirm' to finalize your geofence.
Easily create multiple geofence zones by using the above method.
9.3 CHAT
There are many ways to chat via your Wi-Fi, you can use voice or
video, or chat between your smart device and the VIDEO SMART
WATCH. To access the chat function:
1. Tap the 'Chat' icon on the bottom navigation bar in the App.
VOICE CALL: To initiate a voice call, on the GM buddy APP tap
'Voice Call.'
VIDEO CALL: To start a over the internet video call with VIDEO
SMART WATCH tap 'Video Call'.

DIRECT MESSAGE FEATURE: When making a call isn't practical,
you can send a direct message to the VIDEO SMART WATCH
wearer, by selecting their name in the Chat screen (this name
would have been added during initial pairing). In this chat, you
have the ability to type text, send emojis, share pictures, and
start video and audio calls by pressing the '+' button on the
bottom right of the chat window where you'll also see the
location. While your child can't send a text message back, they
can reply with an emoji or send a voice message back.
GROUP CHAT: For known adults who have the GM buddy App on
their smartphone and have paired it to your associated VIDEO
SMART WATCH, they can participate in a group chat.
Simply tap 'Group Chat' to start. It will have all the members
added by default who have successfully paired with the GM
buddy Smart Watch.
The administrator who initially paired the VIDEO SMART WATCH
can remove members from group chat.
1. Tap the '•••' in top right of the Group chat screen.
2. Tap the members' name which has to be removed.
3. Click 'Confirm' to proceed with this removal.
NOTE: Only one default group chat can be accessed.
9.4 ADD CONTACTS
The administrator can add contacts to the Smart Watch. They will
be saved on the VIDEO SMART WATCH approved call list.
To add new contacts to the VIDEO SMART WATCH follow the
below steps:
Tap the 'Settings' button on the bottom navigation bar on the GM
buddy App.
4. Tap 'Add Contacts'
5. Tap the '+' button on the top right screen to add a new
contact. Add contact's name and number.
6. You can add a new contact to the emergency list by selecting
ON 'Emergency call permission'.
7. Tap 'Finish' to finalize adding the new contact.
9.5 BLOCK UNKNOWN CALLS
You can restrict unknown callers from contacting your VIDEO
SMART WATCH wearer, by choosing to disable calls from numbers
that are not saved in the contact list.
1. Tap the 'Settings' button on the bottom navigation bar in the
GM buddy App.
2. Tap 'Add Contacts.'
3. Turn ON 'Block Unknown Calls' on the top of the screen by
selecting this option.

9.6 REMOTE MONITORING
The remote monitoring feature discreetly enables parents or
guardians to dial into their child's VIDEO SMART WATCH without
anyone knowing, via the GM buddy App.
After initiating this function, a window will pop up to enter the
phone number for the Smart Watch to remotely call.
Remote monitoring calls facilitate the user to listen in only. All
audio communication back to the VIDEO SMART WATCH will be
disabled during this call.
To enable the remote monitoring feature follow the below steps:
1. Tap the Settings button on the bottom navigation bar on the
GM buddy App.
2. Tap 'Remote Monitoring' and follow the prompt to add in the
phone number which can remote monitor.
3. Tap 'Confirm'
4. The VIDEO SMART WATCH will then remotely call the entered
number for you to listen in to your child's surroundings.
9.7 CLASSROOM MODE
The classroom mode function enables the parent/ guardian to
disable certain features of the watch to help minimize your child's
distractions when they are in class. In this mode, the VIDEO
SMART WATCH can only be used to check the time. All calls and
messages will be automatically blocked when this function is
active. To turn on the classroom function, follow the below steps:
1. Tap the 'Settings' button on the bottom navigation bar on the
GM buddy App.
2. Tap 'Classroom Mode.'
3. Tap the '+' icon on the top right of the screen. This will prompt
you to fill out the required information. Class Name, Start
time, End time and Days.
4. Once all information is entered tap 'Finish' on the top right
corner of the screen.
If you want to turn-off this feature, go into the Classroom mode
page, tap the green toggle button. Tap 'Confirm' to deactivate
this feature.
9.8 ALARM
Through the GM buddy App you can set unlimited alarms that are
only applicable to the VIDEO SMART WATCH.
To set alarms on the VIDEO SMART WATCH follow the below
steps:
1. Tap the Settings button on the bottom navigation bar on the
GM buddy App.
2. Tap 'Alarm' to access the Alarms you have set.
3. Tap the '+' icon on the top right corner of the screen. You will
then be prompted to fill in the required information. Alarm
Name, Time and Days.

4. Once all information is entered tap 'Finish' on the top right
corner of the screen.
NOTE: Alarms can only be enabled or disabled via the
GM buddy App, not from the VIDEO SMART WATCH.
To turn off the alarm, go to the Alarm page, and tap the green
toggle button. Tap 'Confirm' to disable the alarm.
9.9 REMOTE CAPTURE
The remote capture feature has been designed for parents and
guardians to check in on the wellbeing of their child. The remote
capture feature allows the parents to take a discreet picture from
the VIDEO SMART WATCH's built in camera. All photos taken
using this function will be saved in the GM buddy App.
To use the remote capture function, follow the below steps:
1. Tap the Settings button on the bottom navigation bar on the
GM buddy App.
2. Tap 'Remote Capture' to use this function. This will open up
the gallery of remotely captured images.
3. Tap the 'Capture' button on the bottom of this screen to take a
remote photo.
4. The photo will then appear in the gallery for you to view.
NOTE: Please note: taking multiple pictures via remote
capture drains the VIDEO SMART WATCH's battery. If
the mobile network connection is weak, photos will
take longer to come through to the App.
9.10 LOST MODE
Lost mode can be activated to help find the VIDEO SMART WATCH
if it has been lost or misplaced. When this is activated, the watch
will switch ON, its speaker volume turned up to maximum and
will automatically report its location to the GM buddy App. For
your security, the VIDEO SMART WATCH will also be remotely
locked and can only be unlocked by entering the Remote Lost
Password. No one will be able to use this VIDEO SMART WATCH
while in Lost Mode, protecting your data. The speaker volume is
automatically turned up for incoming calls and messages to help
you follow the sound to locate the VIDEO SMART WATCH.
1. Tap 'Activate Lost Mode.'
2. You'll be asked to enter a 6 digit Remote Lost Number of your
choice. Enter in number.
3. Tap 'Confirm' to activate this feature.
When you have found the watch, you will need to enter this 6
digit, lost password that was created in Step 2.
4. Tap 'Close' to deactivate 'Lost Mode' in the GM buddy App
9.11 POWER OFF
Parents and guardians are able to remotely Power OFF the VIDEO
SMART WATCH through the App.