9. FAQ
Q: The device fails to be added in account?
A: 1. Make sure the Wi-Fi network is 802.11 b/g/n 2.4GHz;
2. Make sure the device works with APP in same Wi-Fi Configuration mode: EZ or AP;
3. Make sure the input SSID and password of the Wi-Fi network are correct;
4. Make sure Wi-Fi internet connection is working fine;
5. Make sure the device is powered on;
Q: The device does not work with Alexa or Google Home?
A: 1. Make sure the device is added in your Device APP;
2. Make sure your device is linked to Alexa or Google Home account;
3. Make sure your Alexa devices or Google Home devices are working fine;
4. Make sure the device is working fine in Device APP;
Q: The notifications can not be alerted on APP with my Android System?
A: 1. Make sure the alarm setting in APP is enabled
2. Make sure the Push notification is enabled for this APP for Android system;
3. Make sure the Notification settings are enabled with this APP. The setting is different from
the version of Android system and the Model of Mobile Phone. As a sample of Huawei
Mate8, from Settings -> Apps & Notifications -> Apps, select the “Mirabella Genio” APP ->
APP permissions -> Set individual permissions. Enable the “Mirabella Genio” APP->
notifications -> Notification management as following: