Getac UX10G3 User manual

Rugged Mobile Computing Solutions
UX10 Series
USER MANUAL

August 2023
Trademarks
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
Thunderbolt is a trademark of Intel Corporation or its subsidiaries.
All brand and product names are trademarks or registered trademarks of
their respective companies.
Disclaimer
Specifications and manuals are subject to change without notice. Getac
assumes no liability for damage incurred directly or indirectly from errors,
omissions, or discrepancies between the device and the manuals.
Note
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Tablet PC Running................................................. 2
Unpacking .............................................................................. 2
Installing the Micro-SIM Card (Optional)............................. 3
Installing the Battery Pack .................................................... 4
Using the Tether .................................................................... 5
Connecting to AC Power....................................................... 6
Turning On and Off the Tablet PC ....................................... 7
Identifying Hardware Components .......................................... 8
Front Components................................................................. 8
Rear Components ................................................................ 10
Right-Side Components....................................................... 12
Left-Side Components ......................................................... 13
Top Components.................................................................. 14
Bottom Components ........................................................... 15
Chapter 2 Operating Your Tablet PC ..............................................16
Navigating on the Screen........................................................ 17
Using the Touchscreen ........................................................ 17
Using the Dual Mode Display (Optional) ........................... 20
Using Network and Wireless Connections ............................. 21
Using the LAN (Optional).................................................... 21
Using the WLAN................................................................... 21
Using the Bluetooth Feature .............................................. 22
Using the WWAN Feature (Optional) ................................ 24
Chapter 3 Managing Power ............................................................25
AC Adapter............................................................................... 26
Battery Pack.............................................................................. 27
Charging the Battery Pack .................................................. 27
Initializing the Battery Pack................................................ 28
Checking the Battery Level ................................................. 28
Battery Low Signals and Actions ........................................ 29

ii
Replacing the Battery Pack ................................................. 30
Hot Swapping the Battery Pack (Optional) ....................... 32
Power-Saving Tips .................................................................... 34
Chapter 4 Using Options and Peripherals......................................35
Using the Fingerprint Scanner (Optional) .............................. 36
Enrolling a Fingerprint ........................................................ 36
Fingerprint Login................................................................. 37
Using the Barcode Scanner (Optional) ................................... 38
Notes..................................................................................... 39
Connecting Peripheral Devices ............................................... 40
Connecting a Display Monitor ............................................ 40
Connecting a USB Device .................................................... 40
Connecting a Thunderbolt™ Device .................................. 41
Connecting a Serial Device (Optional) ............................... 42
Connecting an Audio Device .............................................. 42
Using Various Card Readers .................................................... 43
Using MicroSD Cards (Optional) ......................................... 43
Using Smart Cards (Optional) ............................................. 44
Using the RFID Reader (Optional) ...................................... 45
Chapter 5 Using BIOS Setup............................................................46
When and How to Use............................................................. 47
Menu Descriptions ................................................................... 48
Information Menu ............................................................... 48
Main Menu........................................................................... 48
Advanced Menu................................................................... 48
Security Menu ...................................................................... 50
Boot Menu ........................................................................... 51
Exit Menu ............................................................................. 52
Chapter 6 Using Getac Software ....................................................53
OSD Control Panel ................................................................... 54
G-Manager ............................................................................... 55
G-Camera.................................................................................. 56
Chapter 7 Care and Maintenance ...................................................57
Protecting the Tablet PC.......................................................... 58
Using an Anti-Virus Strategy............................................... 58
Using the Cable Lock ........................................................... 58
Taking Care of the Tablet PC .................................................. 59
Location Guidelines ............................................................. 59
General Guidelines .............................................................. 59
Cleaning Guidelines............................................................. 60

iii
Battery Pack Guidelines....................................................... 60
Touchscreen Guidelines....................................................... 61
When Traveling........................................................................ 63
Chapter 8 Troubleshooting .............................................................64
Preliminary Checklist................................................................ 65
Solving Common Problems...................................................... 66
Battery Problems ................................................................. 66
Bluetooth Problems............................................................. 66
Display Problems.................................................................. 67
Fingerprint Scanner Problems............................................. 68
Hardware Device Problems ................................................. 68
Power Management Problems ........................................... 68
Software Problems .............................................................. 69
Sound Problems ................................................................... 69
Startup Problems ................................................................. 70
WLAN Problems ................................................................... 70
Other Problems.................................................................... 71
Resetting the Tablet PC ........................................................... 73
System Recovery....................................................................... 74
Using Windows RE............................................................... 74
Using Recovery Partition ..................................................... 75
Using the Driver Disc (Optional) ............................................. 76
Appendix A Specifications .................................................................77
Appendix B Regulatory Information.................................................79
Safety Notices........................................................................... 80
About the Battery................................................................ 80
About the AC Adapter ........................................................ 82
Heat Related Concerns ........................................................ 83
North America.......................................................................... 84
USA ....................................................................................... 84
Canada.................................................................................. 87
User Notification of Take-back Service .............................. 88
Europe Marking and Compliance Notices.............................. 89
Statements of Compliance.................................................. 89
Restriction of Hazardous Substances (RoHS) Directive ..... 91
Declaration of Conformity.................................................. 91
About UX10-Ex......................................................................... 92
Special Conditions for Safe Use .......................................... 92
Protective Covers ................................................................. 92
Use of Accessories................................................................ 93
ENERGY STAR ........................................................................... 94

iv
About Battery and External Enclosure Replacement ............ 95
Battery .................................................................................. 95
External Enclosure ............................................................... 95
Manufacture Date and Labels................................................. 96

1
Chapter 1
Getting Started
This chapter first tells you step by step how to get the Tablet PC up and
running. Then, you will find a section briefly introducing the external
components of the Tablet PC.
CAUTION: Safety instructions are provided in related sections throughout
the User Manual. Please read the manual and any accompanying document(s)
before starting to use the product.
NOTE: Depending on the model you purchased, the appearance of your
Tablet PC may not be exactly the same as those shown in this manual.

2
Getting the Tablet PC Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
UX10 Tablet PC
AC adapter AC power cord
Battery pack Stylus
Tether
Document(s) Driver disc (optional)
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: Specific models do not have the AC adapter and power cord as
standard items. To purchase the AC adapter kit for your model, contact a
Getac authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)

3
Installing the Micro-SIM Card (Optional)
NOTE: The micro-SIM card socket is located below the battery pack. If you
have already installed the battery pack, remove it in order to install the
micro-SIM card.
CAUTION:Before installing the micro-SIM card, make sure the AC adapter is
not connected and the power is not turned on.
1. Locate the micro-SIM card socket. Remove one screw to detach the small
metal plate that covers the micro-SIM card socket.
2. Slide the socket cover toward the unlocked direction ( ) and open
the cover.
3. Noting the orientation, put down the micro-SIM card on the socket.
4. Close the cover and slide it back to the locked position ( ).
5. Replace the metal plate and secure it in place with the screw previously
removed.

4
Installing the Battery Pack
1. With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle () and then press down the other
side (). The battery release latch should automatically engage.
NOTE: If you have the high-capacity battery model, the battery pack looks
different from the one shown here. The removal and installation method is
the same.
2. Slide the security lock to the locked position ( ).
CAUTION: Make sure the lock is correctly locked, not revealing the
underneath red part.
Battery
release latch
Locked
U
nlocked

5
Using the Tether
A tether is provided for attaching the stylus to your Tablet PC.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by below). Then, insert the other end through the first loop
(as indicated by below) and pull it tight.
2. Insert the other loop end to the tether hole on the Tablet PC (as indicated
by below). Then, insert the stylus end through the loop (as indicated
by below) and pull it tight.
NOTE: If the hard handle is installed, attach the tether to the D-ring on the
hard handle.

6
Connecting to AC Power
CAUTION: Use only the AC adapter included with your Tablet PC. Using
other AC adapters may damage the Tablet PC.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the Tablet
PC for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the Tablet PC for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
NOTE: The power cord type varies with countries. The look of your power
cord and electrical outlet might not match the one shown in this document.
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your Tablet PC. Now, you are ready to turn on the Tablet PC.

7
Turning On and Off the Tablet PC
Turning On
Press the power button ( ) to start up. The Windows operating system
should start.
NOTE: Tapping the screen during startup may invoke a pre-boot menu
(unless the default settings have been changed). If the menu appears,
simply select Continue.
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Tap Start Power Shut down.
Sleep Press the power button.*
-or-
Tap Start Power Sleep.
Hibernate By default, this option is not shown in the Start menu. If
you want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

8
Identifying Hardware Components
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description
Camera cover Covers the camera lens. Slide the cover to open or
close it. The cover provides privacy protection.

Camera lens Allows you to use the camera function.
IR sensor
(optional)
Detects the infrared energy of objects to form an
image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.

Camera indicator Lights up when the camera is in use.

Touchscreen Displays and receives information for the Tablet PC.

9
Ref Component Description
Light sensor Detects the surrounding lighting condition for
automatic adjustment of the LCD brightness.

P1 button Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.

P2 button The default function is Camera or Barcode Trigger
depending on your model.
Camera Starts the G-Camera application.
B
arcode
Trigger
Serves as the trigger button for the barcode
scanner if your model has the module.
Windows logo
button
Opens or closes the Start menu.

Plus button Increases the sound volume.
Minus button Decreases the sound volume.
Power button Turns the power on or off. (The default “off” state
is “Sleep mode.”)
Speaker Sends out sound and voice from your Tablet PC.
Microphone Receives sound and voice to record voice.
Indicators
Power Lights blue when the power is on.
Blinks blue when the system is in Sleep mode.
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red (once per second) when the battery’s
capacity is below 10%.

10
Ref Component Description
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair
service in case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Airplane
mode
Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. If Airplane mode
is switched on, the light turns off.
NOTE: The hardware buttons (except the power button) can be re-defined
using G-Manager.
Rear Components

11
Ref Component Description

Flash Provides extra light when taking pictures.

Camera lens Allows you to use the camera function.
When the camera lens is in use, the indicator
beside it lights up.

Stylus holder Holds the stylus.

Security lock Locks the battery release latch.

Battery release
latch
Releases the battery pack.
Battery pack Supplies power to your Tablet PC when external
power is not connected.
NOTE: If you have the high-capacity battery model,
the battery pack looks different from the one
shown here.

Select models have one of the below components.
a Bridge battery
and smart card
reader module
Provides enough extra power for the purpose of
hot swapping the battery pack.
Accepts a smart card for additional security feature.
b Smart card
reader module
Accepts a smart card for additional security feature.
c Bridge battery
module
Provides enough extra power for the purpose of
hot swapping the battery pack.

12
Right-Side Components
Ref Component Description

Kensington
lock
Locks the Tablet PC to a stationary object for
security.
RJ45 connector
(optional)
Connects the LAN cable.

Fingerprint
scanner
(optional)
Serves as the fingerprint verification, preventing
unauthorized access to your Tablet PC.

13
Left-Side Components
Slide the cover toward the unlocked position ( ) to open the cover.
Ref Component Description

Power connector Connects the AC adapter.
Combo audio
connector
Connects a set of headphones or external
speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
USB 3.2 Gen 2
port
Connects a USB device.

USB-C
Thunderbolt™ 4
port
Connects to devices that support Thunderbolt or
USB-C connection.

14
Top Components
Ref Component Description

a
Barcode scanner
lens
Scans and reads barcodes.
b HDMI connector Connects a HDMI monitor or TV set.
c HF RFID antenna Reads data from HF RFID tags.
d
MicroSD card
slot
Accepts a microSD card for removable storage
media.