Getac ZX10 User manual

Rugged Mobile Computing Solutions
ZX10
USER MANUAL

July 2021
Trademarks
Comes with the Google™app and Google Chrome™
Google, Android and Gboard are trademarks of Google LLC.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
All other brand and product names are trademarks or registered trademarks of
their respective companies.
Disclaimer
Specifications and manuals are subject to change without notice. Getac
assumes no liability for damage incurred directly or indirectly from errors,
omissions, or discrepancies between the device and the manuals.
Notes
Depending on the specific model you purchased, the color and look of your
model may not exactly match the graphics shown in this document.
The screenshots and other presentations shown in this document are for
reference only. They may differ from the actual screens and presentations
generated by the actual product.
Your device is based on Android™11 operating system, with additions by Getac.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

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Table of Contents
Chapter 1 Getting Started .............................................................. 1
Identifying Hardware Components.........................................................1
Front Components..................................................................................1
Back Components..................................................................................4
Right-Side Components.......................................................................5
Left-Side Components .........................................................................5
Top Components.....................................................................................6
Bottom Components .............................................................................6
Getting Your Device Ready for Use.........................................................7
Installing the Micro-SIM Card (Optional) and Battery
Packs .........................................................................................................7
Using the Tether .....................................................................................9
Connecting to AC Power and Charging the Battery.................. 10
Performing the Initial Startup........................................................... 11
Chapter 2 Operating Basics .......................................................... 12
Waking Up and Shutting Down.............................................................. 12
Waking Up............................................................................................... 12
Shutting Down....................................................................................... 12
Navigating on the Screen ....................................................................... 13
Chapter 3 Getting Connected ....................................................... 14
Wireless Connections.............................................................................. 14
Using WWAN (Select Models Only) ................................................ 14
Using Wi-Fi Networks ........................................................................ 14
Using the Bluetooth Function........................................................... 15
External Connections............................................................................... 16
Connections via USB Type-C............................................................ 16
Connections via USB Type-A............................................................ 17
Using a MicroSD Card......................................................................... 17
Connecting an Audio Device............................................................. 18
Using a Smart Card (Select Models Only) ................................... 18

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Chapter 4 Managing Your Device ................................................. 20
Managing Power....................................................................................... 20
Low Battery Signals and Actions................................................... 20
Replacing the Battery Pack .............................................................. 21
Power-Saving Tips ..............................................................................23
Battery Guidelines ...............................................................................23
Customizing Your Device....................................................................... 24
Settings .................................................................................................. 24
Getac Settings...................................................................................... 24
Chapter 5 Care and Maintenance................................................... 25
Restart or Hard Reboot...........................................................................25
Restart.....................................................................................................25
Hard Reboot...........................................................................................25
Caring for Your Device ............................................................................26
Chapter 6 Regulatory Information................................................ 27
Regulations Statements..........................................................................27
USA Class B Regulations ..................................................................27
Industry Canada Statement ............................................................. 28
Europe Marking and Compliance Notices................................... 30
Safety Precautions ...................................................................................32
About Charging.....................................................................................32
About the AC Adapter.........................................................................32
About the Battery.................................................................................33
Heat Related Concerns ..................................................................... 34
User Notification of Take-back Service............................................ 35
ENERGY STAR.............................................................................................36
California Proposition 65....................................................................... 38

1
Chapter 1
Chapter 1 Getting Started
This chapter introduces you to the external components of your device and
guides you through the process of setting up your device for use.
NOTE: Depending on the specific model you purchased, the color and look of your
model may not exactly match the graphics shown in this document.
Identifying Hardware Components
Front Components

2
Ref
Component
Description

Camera cover
(optional)
Covers the camera lens.
Slide the cover to open or close it. The cover provides
privacy protection.

Camera lens
(optional)
Allows you to use the camera function. The front lens
supports 8 MP with fixed focus.

Microphone
Receives sound and voice.

Light sensor
Senses the ambient light for automatic adjustments of
the display backlight.

P1 button
Increases the LCD brightness (default setting).

P2 button
Decreases the LCD brightness (default setting).

Plus button
Increases the sound volume (default setting). The type
of sound adjusted depends on the current operation.

Minus button
Decreases the sound volume (default setting). The type
of sound adjusted depends on the current operation.

Power button
Short press
Goes into or wakes up from sleep mode.
Long press
Starts up the device from the power off
state.
Opens a menu with Power off option when
the device power is on.
A press longer than 8 seconds brings
different results. (See “Restart or Hard
Reboot” in Chapter 6 for information.)
Ref
Component
Description

Touchscreen
Displays and receives information for the device.
Select Models Only

3
Indicators
Power
Lights blue when the device is turned on.
Blinks blue when the device is in Suspend mode.
Suspend mode is a deep sleep mode that saves more
battery power. The device automatically enters
Suspend mode after remaining idle in Sleep mode for
some time. The device will wake up upon an external
event (such as a button press or an alarm).
Airplane
mode
Lights blue when the RF (Radio Frequency) radio of
any RF feature (WLAN/Bluetooth/WWAN) is on. If
Airplane mode is switched on, the light turns off.
Battery
Charge
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks red (once per second) when the battery’s capacity
is below 10%.
Blinks red rapidly (once per 0.5 second) when there is a
thermal protection problem. Ask for repair service in
case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Speaker
Plays music, sounds and voices.
Handle
(optional)
Provides a convenient way to carry the device.
NOTE: When carrying the device around, always use the
handle.
When placing the device on a table top for work, rotate
the handle backwards to serve as a stand.
NOTE: The hardware buttons (except the power button) can be re-defined using Getac
Settings.

4
Back Components
Ref
Component
Description

Stylus
Serves as the input device by tapping on the
touchscreen to make selections and enter information.

Battery pack
Supplies power to your device when external power is
not connected.
NOTE: If you have the high-capacity battery model, the
battery pack looks different from the one shown here.

Flash (optional)
Provides extra light in certain applications.

Camera lens
(optional)
Allows you to use the camera function. The rear lens
supports 16 MP with auto focus.

Smart card
reader (optional)
Accepts a smart card for additional security feature.

RFID antenna
(optional)
Reads data from NFC/RFID tags.

5
Right-Side Components
Ref
Component
Description

Power connector
Connects to the AC adapter.
Left-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock
and the other side to lock. The arrowhead points to the side for unlocking.
Ref
Component
Description

USB 3.2 Gen 1 Type-C
connector
Connects a USB device that supports USB Type-C
connection.

MicroSD card slot
Accepts a microSD card for removable storage.

Combo audio
connector
Connects a set of headphones or external speakers
with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.

USB 2.0 connector
Connects a USB peripheral device.

6
Top Components
Ref
Component
Description

Barcode scanner
lens (optional)
Scans barcodes.
Bottom Components
Ref
Component
Description

Docking
connector
Connects to the office or vehicle dock (purchased
separately).

Tri antenna
passthrough
(optional)
Connects to the docking station for using external
GPS/WWAN/WLAN antenna.

7
Getting Your Device Ready for Use
Installing the Micro-SIM Card (Optional) and
Battery Packs
1. Select models only:
Your device supports dual SIM operation. If you have only one SIM card,
insert it in SIM 1 slot.
Noting the orientation, insert the micro-SIM card all the way into the slot.
NOTE: To remove the micro-SIM card, just push in the card to release it and then pull
it out.
2. The device has two battery compartments for two battery packs; each is
installed in the same way.
With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle () and then press down the other side
().
NOTE: If you have the high-capacity battery model, the battery pack looks different
from the one shown here. The removal/installation method is the same.
SIM 1
SIM 2

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3. Slide the battery latch toward the locked position ( ).
CAUTION: Make sure the battery latch is correctly locked, not revealing the
underneath red part.
Correct Incorrect (revealing red part)

9
Using the Tether
A tether is provided for attaching the stylus to your device.
1. Thread one of the tether’s loops through the hole of the stylus (). Then,
insert the other loop through the first loop () and pull the tether tight.
2. Insert the other loop to the tether hole on the device (). Then, insert the
stylus through the loop () and pull it tight.

10
Connecting to AC Power and Charging the Battery
NOTE:
The battery pack is shipped to you in power saving mode that protects it from
charging/discharging. It will get out of the mode to be ready for use when you
install the battery pack and connect AC power to the device for the very first
time.
Charging will not start if the battery’s temperature is outside the allowed range,
which is between 2 C (35.6 F) and 50 C (122 F). Once the battery’s
temperature meets the requirements, charging automatically resumes.
1. Plug the DC cord of the AC adapter to the power connector of the device
().
Plug the female end of the AC power cord to the AC adapter and the male
end to an electrical outlet ().
2. The charge indicator glows in amber when charging is in progress. Do not
disconnect your device from AC power until the battery is fully charged, as
indicated by the amber indicator turning into green. This will take a couple
of hours.

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Performing the Initial Startup
NOTE: You must use AC power when starting up the device for the very first time.
When turning on your device for the very first time, you will be guided through a
setup process.
1. Make sure that your device is connected to AC power.
2. To turn on the device, press and hold the power button for at least 3
seconds until the Power indicator lights up.
The device powers up and displays the initial screen.
3. Follow the on-screen instructions to complete the initial setup process.
After the setup is completed, the Home screen appears. You can now use
your device.

12
Chapter 2
Chapter 2 Operating Basics
This chapter familiarizes you with the basic operations of your device.
CAUTION:
Do not expose your skin to the device when operating it in a very hot or cold
environment.
The device can get uncomfortably warm when you use it in high temperatures. As
a safety precaution in such a circumstance, do not place the device on your lap
or touch it with your bare hands for extended periods of time. Prolonged body
contact can cause discomfort and potentially a burn.
When the device is placed flat on a table top for work, the back surface can get
hot after long working hours. Take precautions if you need to carry the device
around while it is hot to the touch. Depending on your model, a carrying handle
or strap may be available as an option. You can use the handle or strap to carry
the device.
Waking Up and Shutting Down
Waking Up
Your device sleeps after a period of inactivity. To wake up, press the power
button and, at the lock screen, drag the lock icon to the other side of the
screen.
Shutting Down
Press and hold the power button until a menu pops up. Tap Power off.
NOTE: If the device somehow cannot display the power off menu, you can force the
device to power off by pressing and holding the power button for more than 8
seconds.

13
Navigating on the Screen
Use the stylus (or your finger) to navigate and select objects on the screen.
Here are some common terms that you should know when using the
touchscreen:
Tap
Touch the screen once with the stylus to open an item or select an object.
Tap and hold
Touch and hold the stylus on an item to see a list of actions available for
that item.
Drag
Hold the stylus on an item and, without lifting the stylus, move across the
screen until you reach the target position.
Swipe or slide
Move the stylus across the screen, without pausing when you first touch it
(so you don’t “drag”instead). For example, you slide the screen up or down
to scroll a list.
Pinch
In some applications (such as Maps and Photos), you can zoom in and out
by placing two fingers on the screen at once and pinching them together (to
zoom out) or spreading them apart (to zoom in).
NOTE:
An optical film has been attached to the screen before shipment. The film is a
consumable, which will be worn out by possible scratches. You can purchase a
new one when replacement is required.
When the touchscreen does not seem to respond, put the device to sleep and
then wake it. The screen should function again.

14
Chapter 3
Chapter 3 Getting Connected
This chapter tells you how you can get your device connected through a variety
of ways.
Wireless Connections
Using WWAN (Select Models Only)
NOTE: Your model only supports data transmission. Voice transmission is not
supported.
Select models support 4G LTE connectivity and dual SIM operation.
Mobile network is enabled by default. The icons in the status bar indicate which
kind of data network you’re connected to and the network signal strength.
To check or modify settings, go to Settings Network & internet Mobile network.
To check the specific WWAN module information, go to Getac Settings and check
the items under LTE.
Using Wi-Fi Networks
Turning On/Off the Wi-Fi Radio
Open Quick Settings and tap the Wi-Fi icon.
When the Wi-Fi radio is turned on, the icon appears in the status bar. If your
device finds a network that you connected to previously, it connects to it.

15
Connecting to a Wi-Fi Network
1. Open Quick Settings. Tap and hold the Wi-Fi icon.
- or -
Go to SettingsNetwork & internet Wi-Fi.
2. Your device scans for available Wi-Fi networks and displays the names in
thescreen.
3. On the list of discovered networks, tap the one you want to connect to.
4. If the network is secured, you’re prompted to enter a password or other
credentials.
If the network is open, you are prompted to confirm that you want to
connect to that network by tapping Connect.
Using the Bluetooth Function
NOTE: Getac does not guarantee the product’s compatibilities with the Bluetooth
headsets/devices from all manufacturers.
Turning On/Off the Bluetooth Radio
Open Quick Settings and tap the Bluetooth icon.
Pairing with a Bluetooth Device
The first time you use a new Bluetooth device with your device, you must “pair”
them, so that they know how to connect securely to each other. After that, you
can simply connect to a paired device.
1. Open Quick Settings. Tap and hold the Bluetooth icon.
- or -
Go to Settings Connected devices.
2. Tap Pair new device.
Your device scans for and displays the IDs of all available Bluetooth devices
in range.
3. On the list of discovered devices, tap the ID of the device you want to pair
with.

16
4. The devices pair with each other. If you’re prompted to enter a passcode, try
entering 0000 or 1234 (the most common passcodes), or consult the
documentation that came with the device to learn its passcode.
If the pairing is successful, your device connects to the device. The icon
appears in the status bar.
External Connections
Connections via USB Type-C
Your device has a USB Type-C connector. “USB Type-C” (or simply “USB-C”) is a
physical USB connector format that features small size and free orientation.
This connector supports:
USB 3.2 Gen 1 (data transfer rate up to 5 Gbps)
You can connect your device to a computer with the USB cable, to transfer
files between your device and the computer. Use the USB cable (available to
you as an option) to connect the device to a USB connector on your
computer.
DisplayPort over USB-C
USB Power Delivery
Note that you should use the appropriate wattage/voltage USB-C power
adapter for your specific model.
USB-C power adapter specifications: 45 W (or above), 9 V (or above)
NOTE: You can still connect a USB device that has traditional connector types to the
USB-C connector as long as you have a proper adapter.