Getac K120 User manual

K120
USER MANUAL

Rugged Mobile Computing Solutions
March 2018

TRADEMARKS
All brand and product names are trademarks or registered trademarks of their
respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at www.getac.com.

i
Table of Contents
Chapter 1 Getting Started ..........................................................................1
Getting the Computer Running .......................................... 2
Installing the Micro-SIM Card (Optional) and Battery
Packs....................................................................... 2
Connecting to AC Power.............................................. 3
Turning On and Off the Computer ................................. 5
Taking a Look at the Computer ........................................ 6
Tablet Components...................................................... 6
Keyboard Dock Components .........................................13
Multiple Usage Modes ....................................................17
Attaching and Detaching the Keyboard Dock....................18
Chapter 2 Operating Your Computer......................................................19
Navigating on the Screen............................................... 20
Using the Touchscreen............................................... 20
Using the Dual Mode Display (Optional) ...................... 23
Using the Keyboard Dock .............................................. 24
Using the Keyboard................................................... 24
Using the Touchpad .................................................. 28
Using Network and Wireless Connections........................... 30
Using the LAN......................................................... 30
Using the WLAN ...................................................... 30
Using the Bluetooth Feature.........................................31
Using the WWAN Feature (Optional)........................... 32
Chapter 3 Managing Power......................................................................34
AC Adapter................................................................. 35

ii
Battery Pack ............................................................... 36
Charging the Battery Pack .......................................... 36
Initializing the Battery Pack ......................................... 37
Checking the Battery Level ......................................... 37
Battery Low Signals and Actions.................................. 38
Replacing the Battery Pack......................................... 38
Power-Saving Tips ........................................................41
Chapter 4 Care and Maintenance............................................................42
Protecting the Computer................................................. 43
Using an Anti-Virus Strategy....................................... 43
Using the Cable Lock................................................ 43
Taking Care of the Computer ......................................... 44
Location Guidelines.................................................... 44
General Guidelines .................................................... 44
Cleaning Guidelines ................................................... 45
Battery Pack Guidelines.............................................. 45
Touchscreen Guidelines .............................................. 47
When Traveling............................................................ 48
Chapter 5 Troubleshooting......................................................................49
Preliminary Checklist...................................................... 50
Solving Common Problems ..............................................51
Battery Problems .......................................................51
Bluetooth Problems.....................................................51
Display Problems ...................................................... 52
Hardware Device Problems.......................................... 52
Keyboard and Touchpad Problems ................................ 53
LAN Problems.......................................................... 53
Power Management Problems ...................................... 54
Software Problems .................................................... 54
Sound Problems ....................................................... 54
Startup Problems ...................................................... 55
WLAN Problems ....................................................... 55
Other Problems ........................................................ 57
System Recovery.......................................................... 58
Using Windows RE ................................................... 58

iii
Using Recovery Partition............................................. 59
Using the Driver Disc (Optional).....................................61
Appendix A Specifications..........................................................................62
Tablet Specifications...................................................... 63
Keyboard Dock Specifications .......................................... 65
Appendix B Regulatory Information...........................................................66
On the Use of the System ............................................ 67
Class B Regulations .................................................. 67
ANSI Warning .......................................................... 68
Safety Notices.......................................................... 69
On the Use of the RF Device ....................................... 73
USA and Canada Safety Requirements and Notices ......... 73
European Union CE Marking and Compliance Notices....... 75
User Notification of Take-back Service ............................. 78
ENERGY STAR 6.1...................................................... 79
Battery Recycling...........................................................81

1
Chapter 1
Chapter 1 Getting Started
This chapter first tells you step by step how to get the computer up and running.
Then, you will find a section briefly introducing the external components of the
computer.

2
Getting the Computer Running
Installing the Micro-SIM Card (Optional) and
Battery Packs
1. Select models only:
The micro-SIM card slot is covered by a metal plate. Remove one screw to
detach the plate.
Noting the orientation, insert the micro-SIM card all the way into the slot.
NOTE: To remove the micro-SIM card, just push in the card to
release it and then pull it out.
2. The Tablet has two battery compartments for two battery packs; each is installed
in the same way.
With the battery pack correctly oriented, attach its connector side to the battery
compartment at an angle () and then press down the other side ().
The battery latch should automatically engage.

3
3. Slide the lock of the battery latch downward to the locked position.
CAUTION: Make sure the battery latch is correctly locked, not
revealing the underneath red part.
Locked: Unlocked (revealing red part):
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer.
Using other AC adapters may damage the computer.
NOTE:
The battery pack is shipped to you in power saving mode that
protects it from charging/discharging. It will get out of
the mode to be ready for use when you install the battery
pack and connect AC power to the computer for the very first
time.
When the AC adapter is connected, it also charges the battery
pack. For information on using battery power, see Chapter
3.
You must use AC power when starting up the computer for the very first time.
1. K120 Tablet:
Open the cover of the power connector. The cover is protected by a security
lock. Slide the lock outward () to unlock the cover.
Plug the DC cord of the AC adapter to the power connector (). Plug the
female end of the AC power cord to the AC adapter and the male end to an
electrical outlet ().
Lock

4
K120 Tablet with the Keyboard Dock:
Open the cover of the power connector.
Plug the DC cord of the AC adapter to the power connector (). Plug the
female end of the AC power cord to the AC adapter and the male end to an
electrical outlet ().
2. Power is being supplied from the electrical outlet to the AC adapter and onto
your computer. Now, you are ready to turn on the computer.

5
Turning On and Off the Computer
Turning On
Press the power button ( ) for at least 2 seconds until the Power Indicator
lights up. The Windows operating system should start.
Turning Off
When you finish a working session, you can stop the system by turning off the
power or leaving it in Sleep or Hibernation mode:
To...
Do this...
Power off
(Shutdown)
Click Power Shut down.
Sleep
Use one of these methods:
Press the power button.*
Click Power Sleep.
Hibernate
By default, this option is not shown in the Start menu. If you
want to use the feature, set up accordingly in Windows settings.
* “Sleep”is the default result of the action. You can change what the action
does through Windows settings.

6
Taking a Look at the Computer
NOTE: Depending on the model you purchased, the appearance of
your computer may not be exactly the same as those shown in this
manual.
CAUTION:You need to open the protective covers to access the
connectors. When not using a connector, make sure to close the
cover completely for water- , dust-, and fire-proof integrity.
(Engage the locking mechanism if existing.)
Tablet Components
Front Components

7
Ref
Component
Description

Camera cover
(optional)
Covers the camera lens.
Slide the camera cover toward the right to use the camera;
slide it toward the left for privacy protection.

Microphone
Receives sound and voice to record voice.

Camera indicator
(optional)
Lights up when the camera is in use.

IR sensor
(optional)
Detects the infrared energy of objects to form an image.
The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows you to
use Windows Hello face authentication.

Camera lens
(optional)
Allows you to use the camera function.

Light sensor
Detects the surrounding lighting condition for automatic
adjustment of the LCD brightness.

Touchscreen
Displays and receives information for the computer.

P2 button
The default function is Camera or Trigger depending on your
model.
Camera
Starts the G-Camera application.
Trigger
Serves as the trigger button for the barcode
reader if your model has the module.

Stereo speaker
Sends out sound and voice from your computer.

Power button
Turns the power on or off. (The default “off”state is
“Sleep mode.”)
With a default setting of 2-second delay, you have to
press the button for at least 2 seconds for it to function.
Indicators
Power
Lights blue when the power is on.

8
Blinks blue when the system is in Sleep mode.
Battery
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Ref
Component
Description
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during
this period.
Blinks red (once per second) when the battery’s capacity
is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair service
in case this happens.
Blinks amber when the battery charging is in an abnormal
state. Replace the battery in case this happens.
RF (Radio
Frequency)
Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on.
Windows logo
button
Opens or closes the Start menu.
Plus button
Increases the sound volume.
Minus button
Decreases the sound volume.
P1 button
Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.
Fingerprint
scanner
Serves as the fingerprint verification, preventing
unauthorized access to your computer.
NOTE: The hardware buttons (except the power button) can be
re-defined using G-Manager.

9
Rear Components
Ref
Component
Description

Flash (optional)
Provides extra light when taking pictures.

Camera lens
(optional)
Allows you to use the camera function. When the camera
lens is in use, the indicator beside it lights up.

NFC/RFID reader
(optional)
Reads data from NFC/RFID tags.

Battery pack
Supplies power to your computer when external power
is not connected.

10
Right-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock and
the other side to lock. The arrowhead points to the side for unlocking.
Ref
Component
Description

Stylus holder
Holds the stylus.

USB 2.0 port
Connects a USB device, such as a USB flash disk, printer,
digital camera, joystick, and more.
- or -
RS232 serial
connector
Connects a serial mouse or serial communication device.

RJ-45
connector
Connects the LAN cable.

Security lock
Locks the cover of the power connector.

Power
connector
Connects the AC adapter.

11
Left-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock and
the other side to lock. The arrowhead points to the side for unlocking.
Ref
Component
Description

SSD canister
Contains the solid-state drive, which is the mass storage
device of your computer.

MicroSD card slot
Accepts a microSD card for removable storage media.

Micro-SIM card
slot (optional)
Accepts a micro-SIM card for models having the WWAN
module.

Kensington lock
Locks the computer to a stationary object for security.

Smart card reader
Accepts a smart card for additional security feature.

PowerShare USB
port
Provides either of the below two functions depending on
your setting.
Charges a connected mobile device.
- or -
Functions as a standard USB 3.0 port (default setting).

USB 3.1 Gen 1
Type-C port
Connects a USB device that supports USB Type-C
connection.

Combo audio
connector
Connects a set of headphones or external speakers with
amplifier.
Supports a headset microphone with 4-pole TRRS 3.5mm
jack.

HDMI connector
Connects a HDMI monitor or TV set.

12
Top Components
Ref
Component
Description

Barcode reader
lens (optional)
Scans and reads barcodes.
Bottom Components
Ref
Component
Description

Battery release
latch
Releases the battery pack. The latch has a locking
mechanism.

Docking
connectors
Connects a proprietary dock such as the keyboard dock,
office dock, and vehicle dock.

13
Keyboard Dock Components
NOTE:
The Keyboard Dock can be purchased separately. Specific
models come with the Keyboard Dock.
See “Attaching and Detaching the Keyboard Dock”later in this
chapter for more information.
Top Components
Ref
Component
Description

Tablet release
latch
Releases the Tablet. The latch has a locking mechanism.

Keyboard
Serves as the data input device of the computer.

Touchpad
Serves as the pointing device of the computer.

14
Ref
Component
Description

Indicators
Power
Lights green when computer is on.
Blinks green when computer is in Sleep mode.
Battery
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during
this period.
Blinks red (once per second) when the battery’s capacity
is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair service
in case this happens.
Blinks amber when the battery charging is in an abnormal
state. Replace the battery in case this happens.
RF (Radio
Frequency)
Lights green when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on.
Num Lock
Lights green when Num Lock is on.
Caps Lock
Lights green when Caps Lock is on.

Top cover latch
Locks the top cover.