Getac ZX10 User manual

Rugged Mobile Computing Solution
ZX10
USER MANUAL

April 2022
Trademarks
Comes with the Google™ app and Google Chrome™
Google, Android and Gboard are trademarks of Google LLC.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
All other brand and product names are trademarks or registered trademarks
of their respective companies.
Disclaimer
Specifications and manuals are subject to change without notice. Getac
assumes no liability for damage incurred directly or indirectly from errors,
omissions, or discrepancies between the device and the manuals.
Notes
Depending on the specific model you purchased, the color and look of your
model may not exactly match the graphics shown in this document.
The screenshots and other presentations shown in this document are for
reference only. They may differ from the actual screens and presentations
generated by the actual product.
Your device is based on Android™ 11 operating system, with additions by
Getac.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Identifying Hardware Components .......................................... 1
Front Components................................................................. 1
Back Components .................................................................. 4
Right-Side Components......................................................... 5
Left-Side Components ........................................................... 5
Top Components.................................................................... 6
Bottom Components ............................................................. 6
Getting Your Device Ready for Use ........................................... 7
Installing the Micro-SIM Card (Select Models Only)............ 7
Installing the Battery Packs................................................... 8
Using the Tether .................................................................... 9
Connecting to AC Power and Charging the Battery......... 10
Performing the Initial Startup ............................................ 11
Chapter 2 Operating Basics.............................................................12
Waking Up and Shutting Down.............................................. 12
Waking Up ........................................................................... 12
Shutting Down..................................................................... 12
Navigating on the Screen........................................................ 13
Touch Mode ......................................................................... 14
Home Screen ............................................................................ 14
Using Applications ................................................................... 15
Navigation Bar ......................................................................... 15
Status Bar.................................................................................. 16
Quick Settings and Notifications Panel .................................. 16
Entering Information............................................................... 17
Quick QR Code Scanning (Select Models Only)...................... 18
Notes..................................................................................... 19
Chapter 3 Getting Connected .........................................................20
Wireless Connections ............................................................... 20

ii
Using WWAN (Select Models Only).................................... 20
Using Wi-Fi Networks .......................................................... 21
Using the Bluetooth Function............................................. 22
External Connections ............................................................... 23
Connections via USB Type-C................................................ 23
Connections via USB Type-A ............................................... 24
Using a MicroSD Card.......................................................... 24
Connecting an Audio Device .............................................. 25
Using a Smart Card (Select Models Only)........................... 25
Chapter 4 Getac Applications .........................................................27
Getac Camera ........................................................................... 27
Taking Photos ...................................................................... 28
Recording Videos................................................................. 29
Control Buttons.................................................................... 30
Camera Settings................................................................... 31
GetacIME................................................................................... 34
Using the Barcode Scan Key (Select Models Only) ............ 34
GetacIME Settings................................................................ 35
DisplayLink Presenter............................................................... 36
NFC Reader (Select Models Only)............................................ 37
Getac deployXpress Client (Select Models Only) ................... 38
Chapter 5 Managing Your Device ..................................................39
Managing Power...................................................................... 39
Battery Protection Mechanism ........................................... 39
Low Battery Signals and Actions ........................................ 40
Replacing the Battery Pack ................................................. 40
Power-Saving Tips................................................................ 42
Battery Guidelines ............................................................... 43
Customizing Your Device ........................................................ 44
Settings................................................................................. 44
Getac Settings ...................................................................... 44
Chapter 6 Care and Maintenance....................................................47
Restart or Hard Reboot............................................................ 47
Restart .................................................................................. 47
Hard Reboot......................................................................... 47
Update Center.......................................................................... 48
Updating the OS .................................................................. 48
Updating Getac Apps .......................................................... 50
Update Center Settings ....................................................... 50
Update Center Scan............................................................. 51
Caring for Your Device ............................................................ 52

iii
Appendix A Specifications .................................................................53
Appendix B Regulatory Information.................................................55
Safety Precautions.................................................................... 55
About Charging ................................................................... 55
About the AC Adapter ........................................................ 55
About the Battery................................................................ 56
Heat Related Concerns ........................................................ 57
North America.......................................................................... 58
USA ....................................................................................... 58
Canada.................................................................................. 60
User Notification of Take-back Service .............................. 61
Europe Marking and Compliance Notices.............................. 62
Statements of Compliance.................................................. 62
Restriction of Hazardous Substances (RoHS) Directive ..... 64
RF Exposure Information (SAR)............................................... 65
ENERGY STAR ........................................................................... 65

1
Chapter 1
Getting Started
This chapter introduces you to the external components of your device and
guides you through the process of setting up your device for use.
NOTE: Depending on the specific model you purchased, the color and look of
your model may not exactly match the graphics shown in this document.
Identifying Hardware Components
Front Components

2
Ref Component Description

Camera cover
(optional)
Covers the camera lens.
Slide the cover to open or close it. The
cover provides
privacy protection.

Camera lens
(optional)
Allows you to use the camera function.
The front lens
supports 8 MP with fixed focus.

Microphone Receives sound and voice.

Light sensor Senses the ambient light for automatic adjustments
of the display backlight.

P1 button Increases the LCD brightness (default setting).

P2 button Decreases the LCD brightness (default setting).

Plus button Increases the sound volume (default setting). The
type of sound adjusted depends on the current
operation.

Minus button Decreases the sound volume (default setting). The
type of sound adjusted depends on the current
operation.

Power button Short press Goes into or wakes up from sleep mode.
Long press Starts up the device from the power
off state.
Opens a menu with Power off option
when the device power is on.
A press longer than 8 seconds brings
different results. (See “Restart or Hard
Reboot” in Chapter 6 for information.)

Touchscreen Displays and receives information for the device.
Select Models Only

3
Ref Component Description
Indicators
Power Lights blue when the device is turned on.
Blinks blue when the device is in Suspend mode.
Suspend mode is a deep sleep mode that saves more
battery power. The device automatically enters
Suspend mode after remaining idle in Sleep mode
for some time. The device will wake up upon an
external event (such as a button press or an alarm).
Airplane
mode
Lights blue when the RF (Radio Frequency) radio of
any RF feature (WLAN/Bluetooth/WWAN) is on. If
Airplane mode is switched on, the light turns off.
Battery
Charge
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green when the battery is being discharged
intentionally due to the battery protection mechanism.
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Speaker Plays music, sounds and voices.
Handle
(optional)
Provides a convenient way to carry the device.
NOTE: When carrying the device around, always use the
handle.
When placing the device on a table top for work,
rotate the handle backwards to serve as a stand.
NOTE: The hardware buttons (except the power button) can be re-defined using
Getac Settings.

4
Back Components
Ref Component Description

Stylus Serves as the input device by tapping on the
touchscreen to make selections and enter
information.

Battery pack Supplies power to your device when external power
is not connected.
NOTE: If you have the high-capacity battery model, the
battery pack looks different from the one shown here.

Camera lens
(optional)
Allows you to use the camera function. The rear lens
supports 16 MP with auto focus.

Flash
(optional)
Provides extra light in certain applications.

Smart card
reader
(optional)
Accepts a smart card for additional security feature.

RFID antenna
(optional)
Reads data from NFC/RFID tags.

5
Right-Side Components
Ref Component Description

Power connector Connects to the AC adapter.

Kensington lock Locks the device to a stationary object for
security.
Left-Side Components
For covers with an arrowhead icon, push the cover toward one side to unlock
and the other side to lock. The arrowhead points to the side for unlocking.
Ref Component Description

USB 3.2 Gen 1
Type-C connector
Connects a USB device that supports USB Type-C
connection.

MicroSD card slot Accepts a microSD card for removable storage.

Combo audio
connector
Connects a set of headphones or external
speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.

USB 2.0 connector Connects a USB peripheral device.

6
Top Components
Ref Component Description

Barcode scanner
lens (optional)
Scans barcodes.
Bottom Components
Ref Component Description

Docking
connector
Connects to the office or vehicle dock (purchased
separately).

Tri antenna
passthrough
(optional)
Connects to the docking station for using external
GPS/WWAN/WLAN antenna.

7
Getting Your Device Ready for Use
Installing the Micro-SIM Card (Select Models
Only)
Your device supports dual SIM operation. If you have only one SIM card,
insert it in SIM 1 slot.
Noting the orientation, insert the micro-SIM card all the way into the slot.
If two SIM cards are detected during system startup, you will be prompted
to select SIM 1 or SIM 2 as the activated SIM. For more information on dual
SIM, see “Using Dual SIM” in Chapter 3.
NOTE: To remove the micro-SIM card, just push in the card to release it and then
pull it out.
SIM 1
SIM 2

8
Installing the Battery Packs
The device has two battery compartments for two battery packs; each is
installed in the same way.
NOTE: If you have the high-capacity battery model, the battery pack looks
different from the one shown here. The removal/installation method is the same.
1. With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle () and then press down the other
side ().
2. Slide the battery latch toward the locked position ( ).
CAUTION: Make sure the battery latch is correctly locked, not revealing the
underneath red part.
Correct Incorrect (revealing red part)

9
Using the Tether
A tether is provided for attaching the stylus to your device.
1. Thread one of the tether’s loops through the hole of the stylus ().
Then, insert the other loop through the first loop () and pull the
tether tight.
2. Insert the other loop to the tether hole on the device (). Then, insert
the stylus through the loop () and pull it tight.
If your model has the handle, attach the tether to the D-ring on the
handle.

10
Connecting to AC Power and Charging the
Battery
NOTE:
Specific models do not have the AC adapter and power cord as standard
items. To purchase the AC adapter kit for your model, contact a Getac
authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the device for
the very first time.
Charging will not start if the battery’s temperature is outside the allowed
range, which is between 2 °C (35.6 °F) and 50 °C (122 °F). Once the battery’s
temperature meets the requirements, charging automatically resumes.
1. Plug the DC cord of the AC adapter to the power connector of the device
(). Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
NOTE: The power cord type varies with countries. The look of your power cord
and electrical outlet might not match the one shown in this document.
2. The charge indicator glows in amber when charging is in progress. Do
not disconnect your device from AC power until the battery is fully
charged, as indicated by the amber indicator turning into green. This
will take a couple of hours.

11
Performing the Initial Startup
NOTE: You must use AC power when starting up the device for the very first time.
When turning on your device for the very first time, you will be guided
through a setup process.
1. Make sure that your device is connected to AC power.
2. To turn on the device, press and hold the power button for at least 3
seconds until the Power indicator lights up.
The device powers up and displays the initial screen.
3. Follow the on-screen instructions to complete the initial setup process.
After the setup is completed, the Home screen appears. You can now
use your device.

12
Chapter 2
Operating Basics
This chapter familiarizes you with the basic operations of your device.
CAUTION:
Do not expose your skin to the device when operating it in a very hot or
cold environment.
The device can get uncomfortably warm when you use it in high temperatures.
As a safety precaution in such a circumstance, do not place the device on
your lap or touch it with your bare hands for extended periods of time.
Prolonged body contact can cause discomfort and potentially a burn.
When the device is placed flat on a table top for work, the back surface can
get hot after long working hours. Take precautions if you need to carry the
device around while it is hot to the touch. Depending on your model, a
carrying handle or strap may be available as an option. You can use the
handle or strap to carry the device.
NOTE: The instructions in this chapter are based on the default settings of the
device.
Waking Up and Shutting Down
Waking Up
Your device sleeps after a period of inactivity. To wake up, press the power
button and, at the lock screen, swipe up to unlock.
Shutting Down
Press and hold the power button until a menu pops up. Tap Power off.
NOTE: If the device somehow cannot display the power off menu, you can force
the device to power off by pressing and holding the power button for more
than 8 seconds.

13
Navigating on the Screen
Use the stylus (or your finger) to navigate and select objects on the screen.
Here are some common terms that you should know when using the
touchscreen:
Tap
Touch the screen once with the stylus (or finger) to open an item or
select an object.
Tap and hold
Touch and hold the stylus (or finger) on an item to see a list of actions
available for that item.
Drag
Hold the stylus (or finger) on an item and, without lifting the stylus (or
finger), move across the screen until you reach the target position.
Swipe or slide
Move the stylus (or finger) across the screen, without pausing when you
first touch it (so you don’t “drag” instead). For example, you slide the
screen up or down to scroll a list.
Pinch
In some applications (such as Maps and Photos), you can zoom in and
out by placing two fingers on the screen at once and pinching them
together (to zoom out) or spreading them apart (to zoom in).
NOTE:
An optical film has been attached to the screen before shipment. The film is
a consumable, which will be worn out by possible scratches. You can purchase
a new one when replacement is required.
When the touchscreen does not seem to respond, put the device to sleep
and then wake it. The screen should function again.

14
Touch Mode
You can change the touch mode to suit your scenario. To quickly switch the
mode, tap one of the widgets on the Home screen.
Home Screen
The Home screen is your starting point to access all the features on your
device. You can have it display application icons, widgets, shortcuts, and
other features that you want. The default Home screen already contains
some app icons and widgets.
To return to the Home screen at any time, tap the Home icon at the
bottom of the screen.
Enables simultaneous use with
Getac stylus or finger touch.
(Y
ou must use the stylus
supplied with your model
.)
Has a higher sensitivity to allow use
with gloves
(referring to warm
gloves or work gloves,
not referring
to touchscreen
-capable gloves).
Select this mode when liquids,
such as raindrops, are falling
on the screen and should be
rejected as input. Works best
with fingertips.

15
You can add app icons, shortcuts, widgets, and other items to any part of
the Home screen where there’s free space.
Using Applications
Swipe up from the bottom of the Home screen to open the All Apps screen.
The screen holds icons for all of the apps on your device. Tap an icon to
open the app.
Navigation Bar
The navigation bar at the bottom of the screen provides buttons for
navigation purposes and frequently-used tasks.
Button Name Description
Back To go back to the previous screen.
Home To open the Home screen.
Recent To opens the Recent Apps screen. From here, you can
switch to or close a recently used app.