Giesecke & Devrient ProNote 300 User manual

User Manual
Banknote Processing Machine
ProNote 300
Original operating
instructions
Art.-No. 529250001
Issue 07/2020

Note
The information, knowledge, and graphic material contained in this documentation are the sole property of Giesecke+Devrient Cur-
rency Technology GmbH and may not be reproduced or otherwise distributed without the prior written consent of Giesecke+Devrient
Currency Technology GmbH.
Giesecke+Devrient Currency Technology GmbH reserves the right to enforce all rights in this connection, especially in the event that
patents are granted. Provision of the documentation does not establish grounds for any claim to a license or right of use.
Trademarks
Product names, company names, and descriptions in this manual may be trademarks or registered trademarks of other companies.
Such terms in this manual are used for explanatory purposes only and no infringement on rights is intended.
Disclaimer
The specifications stated in this documentation do not represent guaranteed characteristics.
This documentation is based on the machine type ProNote 300.
Subject to technical changes.
This product meets the safety requirements of the relevant EU directives and
complies with the EN standards as listed in the EU Declaration of Conformity.
Manufacturer Giesecke+Devrient Currency Technology GmbH
Prinzregentenstraße 159
D-81677 Munich, Germany
Tel. [phone]
Fax [phone]
http://www.gi-de.com
Technical support → Chapter B “Technical Support”, p. 97
Printed for Giesecke+Devrient Currency Technology GmbH
© 2020
Item number 529250001
Issue date 07/2020
ProNote 300 User Manual Banknote Processing Machine 07/2020 III

IV ProNote 300 User Manual Banknote Processing Machine 07/2020

Table of Contents
Legal Notice ............................................................................... III
1 About This Manual.............................................................. 1
1.1 Overview of All Manuals for the ProNote 300 System Operating Instructions........ 1
1.2 Target Group of this Manual....................................................... 2
1.3 Content and Structure of This Manual............................................. 2
1.4 Conventions Used in this Manual.................................................. 3
1.4.1 General Document Conventions.................................................. 3
1.4.2 Document Conventions for Procedures (Instructions)............................... 5
1.4.3 Figures Used..................................................................... 6
2 Safety........................................................................... 7
2.1 Safety Information Symbols....................................................... 7
2.2 Symbols Used to Identify Specific Hazards ........................................ 8
2.3 Safety Information................................................................ 8
2.3.1 Proper Use....................................................................... 8
2.3.2 Prohibition of Unauthorized Modifications or Changes ............................. 9
2.3.3 Circumstances Under Which the Product May Not Be Operated.................... 9
2.3.4 Safety Information to Protect Persons ............................................. 9
2.3.5 Safety Information for Software.................................................. 10
2.3.6 Electromagnetic Compatibility ................................................... 10
2.3.7 Information on Special Dangers for the Operator.................................. 10
3 Overview of ProNote 300....................................................... 11
3.1 General Information on the Product ProNote 300................................. 11
3.2 General Usage Information...................................................... 12
3.3 Front and Rear View of ProNote 300............................................. 12
3.3.1 Front View...................................................................... 13
3.3.2 Rear View...................................................................... 14
3.4 Control Panel................................................................... 15
3.4.1 Touchscreen Display............................................................ 16
3.4.2 Keys of the Control Panel........................................................ 17
3.5 Counting Modes................................................................. 18
3.6 Preparing Banknotes............................................................ 19
4 Technical Data................................................................. 23
5 Installation..................................................................... 25
5.1 Transport....................................................................... 25
Table of Contents
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 V

5.1.1 Transporting Inside Buildings.................................................... 25
5.1.2 Transport Outside of Buildings................................................... 26
5.2 Unpacking...................................................................... 26
5.3 Installing and Connecting........................................................ 27
5.4 Disposal........................................................................ 29
6 Operating ProNote 300......................................................... 31
6.1 Switching the Machine On and Off............................................... 31
6.2 Counting and Sorting Banknotes................................................. 32
6.2.1 Suggestions for Good Banknote Feeding......................................... 32
6.2.2 Counting Mixed Denominations.................................................. 32
6.2.3 Counting Single Denominations.................................................. 34
6.2.4 Counting Banknotes............................................................. 36
6.2.5 Counting Multi-currency Mixed Denominations (MULT MIX)....................... 37
6.3 Selecting the Currency.......................................................... 39
6.4 Selecting the Operating Mode................................................... 40
6.5 Adding Counting Results........................................................ 40
6.6 Enabling and Disabling the BATCH Function..................................... 41
6.7 Reducing Noise and Counting Speed............................................ 42
6.8 Displaying Details of the Counting Result......................................... 43
6.9 Printing Detail Report............................................................ 43
6.10 Starting Counting and Clearing.................................................. 44
7 Defining Settings via the User Menu........................................... 47
7.1 User Menu...................................................................... 47
7.2 How to Access the User Menu................................................... 49
7.3 Assigning a Menu Function to the Function Keys................................. 50
7.4 Saving User Settings............................................................ 51
7.5 Selecting Format for Date and Time.............................................. 52
7.6 Selecting Counting Speed....................................................... 54
7.7 Checking Version Information of Machine........................................ 55
7.8 Setting Alarm Beep.............................................................. 56
7.9 Using CCTALK.................................................................. 57
7.10 Changing Language of User Interface............................................ 57
7.11 Configuring Network Settings.................................................... 58
7.12 Viewing Network Status......................................................... 59
7.13 Setting Auto Counting........................................................... 60
7.14 Setting Button Delay............................................................. 61
7.15 Setting ADD Function........................................................... 62
7.16 Defining User Parameters (Restoring to Default).................................. 63
Table of Contents
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
VI ProNote 300 User Manual Banknote Processing Machine 07/2020

7.17 Setting Up Station ID............................................................ 64
7.18 Setting Up Bag Number......................................................... 65
7.19 Setting Up Cashier ID........................................................... 66
7.20 Calibrating Screen.............................................................. 67
8 Maintaining Machine........................................................... 69
8.1 Opening and Closing the Transport Section...................................... 69
8.2 Cleaning the Banknote Processing Machine...................................... 69
8.2.1 Cleaning Aids................................................................... 70
8.2.2 Cleaning the Cover.............................................................. 70
8.2.3 Cleaning the Transport Section.................................................. 73
8.3 Adjusting the Feeding Gap....................................................... 76
8.4 Changing the Fuse.............................................................. 78
9 Clearing the Jam in the Transport Section..................................... 79
Appendix ................................................................................. 81
A Error Messages................................................................ 81
A.1 Errors During Counting.......................................................... 81
A.1.1 Stacker is Full (Error 10)......................................................... 81
A.1.2 Counterfeit or Suspicious Banknote (Error 36 F-F)................................ 82
A.1.3 Counterfeit or Suspicious Banknote (Error 37 F-C)................................ 82
A.1.4 Counterfeit or Suspicious Banknote (Error 41 F-7)................................ 83
A.1.5 Slant Notes (Error 44)........................................................... 84
A.1.6 Double or Chained Error (Error 46/48)............................................ 85
A.1.7 Incomplete Notes (Error 52)..................................................... 86
A.1.8 Width/Length Error (Error 53).................................................... 86
A.1.9 Cannot Judge Denomination (Error 57)........................................... 87
A.1.10 Denomination Different (Error 62)................................................ 87
A.1.11 Abnormal....................................................................... 88
A.2 Self-Test Error Messages........................................................ 88
A.2.1 Feed Sensor Abnormal (Error 14)................................................ 89
A.2.2 Receive Sensor Abnormal (Error 15)............................................. 89
A.2.3 Left#1 Count Sensor (Error 18).................................................. 90
A.2.4 Right#1 Count Sensor (Error 19)................................................. 90
A.2.5 Rotate Speed Sensor (Error 22).................................................. 91
A.2.6 Count Sensor Dust Warning (Error 31)........................................... 92
A.2.7 Left#2 Count Sensor (Error 32).................................................. 92
A.2.8 Right#2 Count Sensor (Error 33)................................................. 93
A.2.9 Multi IR Sensor()................................................................ 94
Table of Contents
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 VII

A.2.10 UV Sensor...................................................................... 94
A.3 Sensitivity Parameters Setting Error.............................................. 95
B Technical Support.............................................................. 97
Glossary................................................................................. 101
Table of Figures ......................................................................... 103
Index..................................................................................... 105
Table of Contents
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
VIII ProNote 300 User Manual Banknote Processing Machine 07/2020

1 About This Manual
This chapter contains the following information:
●Overview of all manuals in the ProNote 300 operating instruc-
tions
●Target group of this manual
●Content and structure of this manual
●A description of the conventions used in this manual
1.1 Overview of All Manuals for the ProNote 300 System Operating
Instructions
This manual forms part of the System Operating Instructions. The
following manuals form part of the System Operating Instructions:
Quick Start Guide These quick instructions are intended for all users of the product.
They describe the first steps without using text so that the user can
operate the product. The quick instructions are supplied with the
product.
Safety Information The safety information is intended for all users of the product. It
describes all the necessary safety measures for hazard-free use of
the product. The safety information is supplied with the product.
User Manual The user manual is intended for all users of the product and can
contain the following information:
●Requirements for the installation site as well as for the transport
and secure operation of the product
●Technical data for the product
●Installing and connecting the product
●Operating the product and straightforward cleaning and mainte-
nance work that is not performed by Service
●Installing and using the software applications
Service Manual The Service Manual describes maintenance work carried out on
the product by field engineers.
The maintenance work includes:
●The replacement of parts for repairs (corrective measures)
including the necessary adjustment work
●Installing and using the software application for Service
You will only receive a service manual after you or your staff have
received training from G+D to become a field engineer.
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 1
1

Troubleshooting Man-
ual
The Troubleshooting Manual offers an interactive troubleshooting
including links to detailed procedures and video tutorials.
The Troubleshooting Manual is only available as part of the elec-
tronic documentation library EB Suite. The contents of the Trouble-
shooting Manual depend on your access rights.
Spare Parts Catalog Please use the electronic spare parts catalog for Banknote Pro-
cessing Systems on CD/DVD to order spare parts.
1.2 Target Group of this Manual
The manual is intended for the operator.
1.3 Content and Structure of This Manual
This manual contains the following:
●The → "Safety" chapter contains important safety information.
●In the → "General Information about the Product ProNote 300"
chapter, you will find an overview of the product..
●The→ "Technical Data" chapter contains the technical data for
the product and describes the requirements that must be met at
the installation site to safely operate the product.
●The → "Installation" chapter contains information on the trans-
port, installation, and commissioning of the product.
●The → "Operating" chapter describes step-by-step procedures
on how to operate the banknote processing machine.
●The → "Defining Settings via the User Menu" chapter describes
how to define user settings via the user menu.
●The → "Maintaining the Machine" chapter describes procedures
for cleaning the machine and adjusting the feed gap.
●The → "Clearing Jam" chapter describes how to clear a bank-
note jam.
●The → "Disposal" chapter provides you with all the information
required for disposal.
●The → Appendix contains useful additional information.
–Error messages
–Contact addresses
–A list of abbreviations and glossary of terms
–Table of figures
–Index
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
2ProNote 300 User Manual Banknote Processing Machine 07/2020
1

1.4 Conventions Used in this Manual
1.4.1 General Document Conventions
The following formatting styles are used as standard to identify cer-
tain information:
Conventions Definition
This text is important. Underlined text indicates important
information.
Mechanical operating
control
Names of mechanical operating con-
trols like keys or switches are written in
bold.
Example: Press Start on the device.
GUI Text Objects in the graphical user interface
(GUI), e. g. a button, are in bold.
Example: Click OK.
Menu option > Menu
option
Menu names are in bold. Angle brack-
ets indicate navigation through menus.
Example: Select File > Print from the
menu.
'User input' User inputs are in single quotes.
Example: Enter port = '8080'.
<Placeholder> Placeholders for display text or user
input are in angle brackets.
Example: Enter <Password>.
[Key] Keys on the keyboard are in square
brackets.
Example: Press [Alt] + [p] to print the
file.
File or path File names or paths are in italics.
Example: Open readme.txt.
Command Commands are in Courier font.
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 3
1

Conventions Definition
Example: Open an input window and
enter ping.
Code Codes are in courier font.
"Title" Titles of reports, logs, modes, windows,
etc. are in quotation marks.
Example: The "xy" window appears.
→ "Manual title" References to other manuals are in ital-
ics. The manual title is also in quotation
marks.
Example: → "Service Manual"
→ Chapter "Chapter
heading"
References to other chapters/sections
are in italics. The title of the chapter/
section is also in quotation marks.
For example, → "Jam Recovery" chap-
ter
Homepage Giesecke
+Devrient
References to a website address are in
italics.
1. list entry
2. list entry
In numbered lists, make sure you follow
the sequence of list entries.
●list entry
●list entry
In unnumbered lists, the sequence of
list entries is not important.
a) list entry
b) list entry
In alphabetical lists, the list entries give
alternatives.
This symbol identifies important infor-
mation.
* * indicates optional components.
Inquire if the option is available on your
machine.
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
4ProNote 300 User Manual Banknote Processing Machine 07/2020
1

Conventions Definition
[1] Numbers in square brackets indicate
individual operational steps. You must
carry out these steps in the sequence
indicated.
An arrow as shown after a step indi-
cates the result of that step.
1.4.2 Document Conventions for Procedures (Instructions)
This section explains how procedures (instructions) are set out.
Follow procedures step by step in the specified order.
Requirements for the
Procedure
●Requirement 1
●Requirement 2
DANGER
Safety information before the procedure
Applies to the whole procedure
Observe the measures to prevent risks at each step.
Procedure
[1] Perform this step.
[2] Perform this step. Note the image above.
ðResult of this step
Figure 1: Image of a Result
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 5
1

Secondary Steps
[3] To perform this step:
[3-1] Perform this secondary step.
[3-2] Perform this secondary step.
Prompts to Skip or Repeat Steps
[4] Prompt, e.g. has the error been rectified?
No: à [5]
Yes: à [6]
[5] Only carry out this step if you answered the above prompt
with No.
Continue with: à [7]
[6] Only carry out this step if you answered the above prompt
with Yes.
Continue with: à [7]
[7] Perform this step.
Alternative Steps
[8] Select the appropriate alternative:
For variant A: à [8a]
For variant B: à [8b]
[8a] Variant A
[8a-1] Perform this step for variant A.
[8a-2] Perform this step for variant A.
[8b] Variant B
[8b-1] Perform this step for variant B.
Result ðResult of the procedure
1.4.3 Figures Used
The screenshots used are examples and may differ from what is
actually shown on the display.
About This Manual
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
6ProNote 300 User Manual Banknote Processing Machine 07/2020
1

2 Safety
Before you work with our product, you must have previously read
and understood the system operating instructions and especially
the safety instructions they contain. You may only then operate and
maintain our product if you are trained and authorized to do so.
Remain conscious of safety as you work.
This chapter contains the following information:
●Overview of the general symbols for safety information
●Overview of the symbols identifying specific hazards
●Safety instructions for ProNote 300
2.1 Safety Information Symbols
DANGER
The symbol together with the signal word DANGER indicates an
immediate risk to life or health.
Ignoring this warning will result in death or serious injury.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
WARNING
The symbol together with the signal word WARNING indicates a
possible risk to life or health.
Ignoring this warning may result in death or serious injury.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
CAUTION
The symbol together with the signal word CAUTION indicates a
possible hazard to health.
Ignoring this warning may result in minor injury.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
Safety
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 7
2

NOTICE
This symbol, with the signal word NOTICE, is used to identify
warning information.
Ignoring this information may result in damage to parts of the prod-
uct or jeopardize data consistency.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
2.2 Symbols Used to Identify Specific Hazards
DANGER
Risk of electric shock
This symbol indicates a danger of electric shock.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
DANGER
Risk of tripping
This symbol indicates a risk of tripping.
The safety information tells you about the type and source of the
risk, the consequences if it is not observed, and the measures to
take to prevent the risk.
2.3 Safety Information
2.3.1 Proper Use
Our product has been constructed using the latest technology and
is safe for operation. For your safety, you must use it appropriately
and properly.
You must comply with the necessary safety measures for hazard-
free use of the product. Failure to follow these instructions can put
lives at risk or can damage the product.
Always take notice of the safety warnings, even if you are an expe-
rienced user with good system knowledge.
Proper Use A banknote processing system may only be used to check bank-
notes for denomination, authenticity, and condition, to count and to
sort them.
Safety
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
8ProNote 300 User Manual Banknote Processing Machine 07/2020
2

Improper Use Improper use, for example, the singling of hard objects such as
coins, paper clips and staples, is not permitted and will result in the
invalidation of the warranty.
2.3.2 Prohibition of Unauthorized Modifications or Changes
For safety reasons, no changes may be made to the product with-
out informing and receiving written approval from the manufacturer.
Only genuine spare parts may be used for repair.
2.3.3 Circumstances Under Which the Product May Not Be Operated
The product may not be operated if the defined ambient and oper-
ating conditions are not fulfilled.
Depending on the product, you can find this data in the "Site and
Facility Requirements" manual of the system operating instructions
or in the "Site and Facility Requirements" or "Technical Data" sec-
tion of the user manual.
If the product is not in an operational state for technical or other
reasons, you must prevent the product from being started up.
2.3.4 Safety Information to Protect Persons
Be sure to comply with national accident prevention regulations.
When working on the product, respect the following:
●Avoid wearing loose-fitting or open clothing.
●Remove ties, rings, watches, and jewelry before beginning
work.
●Protect long hair with a scarf or hair net.
Refrain from any working method that may impair the operational
safety of the product. Proceed in accordance with the safety infor-
mation specified in the system operating instructions.
Ensure that unauthorized persons are kept away from the product.
Check the product for any externally identifiable damage and faults
at least once a day. Immediately report any safety-related changes
(including in the operating behavior) to the internal department
responsible.
Only operate the product when it is in perfect working condition.
Do not remove any safety devices. Do not disable any safety devi-
ces. This can put lives at risk or can damage the product.
Safety
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 9
2

2.3.5 Safety Information for Software
The product has been designed to state-of-the-art software tech-
nology standards and is safe to operate. Failure to use the soft-
ware correctly does not pose a hazard to the user.
Some basic knowledge of the software is required to use the prod-
uct. Take care to consider the effects of changing or resetting
parameters.
Incorrect use by insufficiently trained persons can lead to data loss
and errors.
2.3.6 Electromagnetic Compatibility
At all stages of configuration, the ProNote 300 complies with the
basic requirements of the EMC Directive (emitted interference and
interference resistance).
2.3.7 Information on Special Dangers for the Operator
During operation of the product, observe the following information:
Electrical Voltage/Current
Work on live parts and assemblies carries the risk of electric
shocks. Only carry out this work if you are authorized to do so.
Ergonomics
Stand or sit in a comfortable manner. Arrange your workstation so
that you can work ergonomically.
●Set your chair to the optimum position.
●Correct the height of the work surface if possible.
●Set the screen to the optimum position if possible.
Non-Specified Materials
Dangers may arise from the use of non-specified materials such as
cleaning material, sprays, lubricants, etc. If you use these materi-
als, follow the manufacturer's safety instructions.
Dust
Never use compressed air to clean the product. Breathing in dust
can lead to health problems. Dust in the air can also damage the
bearings and electronic parts. No claims can be made under the
warranty for parts that are damaged in this way. Always vacuum up
any dust with a suitable vacuum device, fitted with a micro-filter.
Safety
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
10 ProNote 300 User Manual Banknote Processing Machine 07/2020
2

3 Overview of ProNote 300
3.1 General Information on the Product ProNote 300
ProNote 300 is a banknote counter and counterfeit detector.
Depending on the operating mode selected, you can count single
denominations, mixed denominations, multi-currency mixed
denominations or count the quantity only. All counted banknotes
are sorted to the stacker compartment. In case of a counterfeit or
suspicious banknote, you are alerted and instructed on how to pro-
ceed.
You can easily switch between the available currencies and operat-
ing modes. In addition, a detailed report of counting results is avail-
able. Detailed information on the display instructs you on how to
handle the counting process in case of an error message.
This manual describes all the available options. The availability of
these options depends on the configuration of the ProNote 300.
Important!
The technical data for external devices supplied by G+D is not
included in this documentation.
Special Features ●Banknote counter with counterfeit detection
●Multi-language
●Selection of currency and counting mode (e.g. SINGLE, MIX,
COUNT, MULTI MIX); AUTO currency detection
●Silencing key, reduction of speed
●Batch function with user-definable batch stop limit and addition
function for accumulating counting results
●Detailed report of counting results (e.g. pieces and values of
mixed denominations)
●Software updates via SD card and USB; also remotely via net-
work (LAN) access
●Security features, including UV, IR, MG, MT, Spectrum and
image recognition (CIS technology)
●Standard interfaces, including external display/printer, network
(LAN), SD card slot and USB
Important!
The technical data is described separately.
→ Chapter 4 “Technical Data”, p. 23
Overview of ProNote 300
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
ProNote 300 User Manual Banknote Processing Machine 07/2020 11
3

3.2 General Usage Information
Increasing the Durability of the Product
To maximize the durability of the product:
●Arrange for service personnel to perform a checkup of the
machine on a regular basis.
●Using a soft brush or cloth, clean the sensor module parts
(inside of the open cover on the back side) daily.
●Do not place the product in a dusty space, making sure that the
product stays free of dust and foreign substances.
●Keep and use the product under the optimal operating condi-
tions.
Additional Safety Information
●The machine is intended exclusively for indoors usage. Do not
use it outdoors.
●Maintenance must only be performed by approved technicians.
If any problems occur, consult the troubleshooting guide.
If the problem persists, contact the authorized distributor for
assistance.
●Do not attempt to disassemble or repair the product by yourself.
●Place the product away from heat sources or direct sun rays.
●Do not expose the device to liquids, extreme humidity, or mois-
ture.
●Avoid operating the device in environments with strong mag-
netic and electromagnetic fields (e.g. away from magnets, other
electrical appliances, etc.).
●Do not open or operate the product by force.
●Make sure to shut its power off before putting your hands inside
the product (e.g. for cleaning or clearing note jamming only).
3.3 Front and Rear View of ProNote 300
This chapter shows the front and rear view of ProNote 300.
Overview of ProNote 300
The information, knowledge, and graphic material contained in this documentation is the sole property of Giesecke+Devrient Currency Technology GmbH and may not be repro-
duced or otherwise distributed without the prior written consent of Giesecke+Devrient Currency Technology GmbH. Giesecke+Devrient Currency Technology GmbH reserves the
right to enforce all rights in this connection, especially in the event that patents are granted. Provision of the documentation does not establish grounds for any claim to a license or
right of use.
12 ProNote 300 User Manual Banknote Processing Machine 07/2020
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