GILBARCO VEEDER-ROOT Applause Media System Guide

Applause™Media System
Installation, Service, and Parts
Manual
MDE-4699L

Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder-Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder-Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder-Root Company.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the limits for a ClassAdigital device pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate this equipment.
Approvals
Trademarks
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL):
ULFile# Products listed with UL
MH1941 All Gilbarco pumps and dispensers that bear
the ULlisting mark.
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):
Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx
02-037
G-SITE Printer (Epson) PA0307
02-025 Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-029 CRIND — G-SITE Mini Tower PA0301
02-030
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
05-001 Titan KXXY Series
California Air Resources Board (CARB):
Executive Order # Product
G-70-52-AM Balance Vapor Recovery
G-70-150-AE VaporVac
Registered trademarks
CRIND®Making Things Better®VaporVac®
Dimension®Series MPD®
e-CRIND®Passport®
Eclipse®Performer®
Encore®The Advantage® Series
G-SITE®Transac®
Gilbarco®Transac®System 1000
InfoScreen®Trimline®
Legacy®TRIND®
Additional US and foreign trademarks pending.
Other brand or product names shown may be trademarks or registered trademarks of their respective holders.
This document is subject to change without notice.
http://www.gilbarco.com
2017 Gilbarco Inc. All Rights Reserved
Service marks
GOLDSM
Non-registered trademarks
Applause™Media System G-SITE®Lite™SMART Meter™
CIM™Highline™SmartPad™
C-PAM™Horizon™Super-Hi™
Ecometer™MultiLine™Surge Management System™
ECR™ Optimum™Series Tank Monitor™
EMC™PAM™TCR™
FlexPay™PAM™1000 Titan™
G-CAT™PAM™5000 Ultra-Hi™
Gilbert™SMART Connect™ValueLine™
G-SITE®Link™SMART CRIND™

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page i
Table of Contents
Table of Contents
1 – Introduction 1-1
Important Applause™ Media System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . 1-2
Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Required Tools and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Common Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Gilbarco Site Server (PA03580003, PA03580003A/B, and PA03580004) . . . . . . 1-6
LAN Routers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
2 – Important Safety Information 2-1
3 – Installation 3-1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Planning for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Work Area Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
4 – Start-up 4-1
Start-up Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Before Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Powering up Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Powering up Gilbarco Site Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Installing Software in Gilbarco Site Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Configuring Laptop for Communication and Programming Site Server. . . . . . . . . 4-3
Configuring Applause Media System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Locating Serial Number on the PA03580004 Applause Media System 
Site Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Registering Applause Media System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Verifying Connectivity from Site Server to Each CRIND Device . . . . . . . . . . . . . 4-14
Simulating Transaction to Verify Default Promotional Content . . . . . . . . . . . . . . 4-14
Adjusting Volume Level . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
5 – Service 5-1
Preventing ESD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Incorrect IP Address Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Cannot Connect to Server When Directly Connected to Laptop . . . . . . . . . . . . . . 5-3
Site Server Cannot Connect and Receive Content for Gilbarco Control Center . . 5-4
Gilbarco Site Server Software Not Loading . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . 5-4
Configuring BIOS on Gilbarco Site Server [Silver Server (PA03580001)]. . . . . . . 5-4
Configuring BIOS on Gilbarco Site Server [Black Server (PA03580002)] . . . . . . 5-11
Configuring BIOS on Gilbarco Site Server [Black Minitower and 1U Chassis
(PA03580003X)]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Applause Media System Related Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

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Table of Contents
Applause Media System Site Server and Control Center CRIND Type Settings. . . . . . . . . . . . . . . . . . . . . . . .5-20
Required Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20
Potential Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20
Symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20
Remedy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20
Finding Applause Media System Site Server MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-25
6 – Parts 6-1
Inside Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Gilbarco Site Server and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
J-box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Forecourt Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
New Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Installing Applause Media System in Existing Forecourt Equipment . . . . . . . . . . .6-2
Recommended Spare Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Appendix A – Applause Media System Installation Checklist A-1
Appendix B – Setup Information Sheet B-1
Site Is DSL/Cable LAN Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
IP Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Site Is VPN Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . B-2
Network Port Access Through VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Additional Network Information for Internet Based Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Appendix C – Configuring Site Server IP Addresses for Applause Media System 
(when IP Addresses Are Changed) C-1
Configuring Network for Gilbarco Dispenser IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
Reset to Default IPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7
Set IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7
Apply Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10
View Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10
Hide Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11
Configuring Static IP Address on Your Laptop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12
Appendix D – Broadband Router and Network Configuration D-1
Configuring Cisco® Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Cisco Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Accessing Setup Page of Q13708-08B Router. . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Setting up Q13708-08B Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Configuring Linksys® Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Verifying Applause Media System Server Network Configuration . . . . . . . . . . . . D-5
Appendix E – Configuring Content Synchronization Times E-1

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page iii
Table of Contents
Appendix F – Installing and Configuring Secondary NIC in Applause Media 
System Site Server F-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1
Required Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1
Installing Secondary NIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1
Configuring Secondary NIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-2
Appendix G – Security Settings for Site Server G-1
Encryption Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .G-3
User Account Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .G-4
Appendix H – Forwarding System Logs G-1
Index Index-1

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Table of Contents
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MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 1-1
Important Applause™ Media System Information Introduction
1 – Introduction
Important Applause™Media System Information
The Gilbarco®Veeder-Root®Site Server is part of the Applause Media System.
You are required to auto-register the Applause Site Server with Gilbarco during the start-up
process.
Note: For complete auto-registration instructions, refer to “Installation” on page 3-1 and
“Start-up” on page 4-1.
For options to connect Applause Media System to the dispensers, refer to “Connection
to Dispensers” in the “Related Documents” section on page 1-3.
IMPORTANT INFORMATION
Applause Site Server programming information (i.e., hostname, location ID, etc.) can be found
on the Gilbarco extranet at http://www.gilbarco.com/interactive/login.cfm. Once logged in,
select Applause Sites. For more information, refer to “Configuring Applause Media System”
on page 4-4.
Figure 1-1: Applause Sites
Note: It is required that all color/Applause Media System installation sites use 
high-speed/broadband connections. Customers who insist on dial-up connections for
the Control Center will be limited to a few static advertisements and coupon offers.

Introduction Purpose
Page 1-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
If the Internet Protocol (IP) addresses used at the site are not the Gilbarco default settings, it is
the responsibility of the Authorized Service Contractor (ASC) to contact the site’s IT
personnel to determine and record the IP addresses that each piece of equipment will use, and
program the equipment accordingly. Depending on the site’s IP connectivity, configurations
may vary. To set up the site IP configurations, refer to “Appendix D - Broadband Router and
Network Configuration” on page D-1.
Note: The connectivity to the Control Center could change at the site due to various reasons
(unplugged cable, termination of broadband service, change in remote service provider,
and so on). You may need to reconfigure the site server. To reconfigure the IP address,
refer to “Appendix C - Configuring Site Server IP Addresses for Applause Media
System (when IP Addresses Are Changed)” on page C-1. You may need assistance from
the site’s IT personnel.
If you do not have or know the IP scheme that is to be used at the site, contact the site’s IT
personnel.
Verify that the Control Center is set up properly and is ready to provide connectivity before
leaving the site. Use your laptop to access the programming and diagnostic section of the
Gilbarco Site Server. The Control Center is a Gilbarco website that connects with the Gilbarco
Site Server automatically every night. The Gilbarco Site Server initiates the connection to the
Control Center. When connected, the Gilbarco Site Server retrieves advertising which was
created and set up by the merchant. Before leaving the site, verify if the promotional content
appears at the dispenser. This confirms that the Applause Media System is communicating
with the dispensers.
You must be an Applause Media System-certified technician to receive help from the Gilbarco
Technical Assistance Center (TAC). To enroll into the course, send an e-mail to
[e-mail], stating your technician number and willingness to enroll in
the course.
Purpose This manual provides the following information:
• Introduction to the Applause Media System
• Installation instructions for the in-store equipment
• Service information for the entire range of Applause Media System (in-store and
forecourt) equipment
• Parts lists for in-store equipment of the Applause Media System
Note: The Applause Media System software can be installed on the Gilbarco Site Server
hardware platform. The term “Gilbarco Site Server” is used throughout this manual
and refers to the hardware. The term “Applause Media System” is used to refer to the
software component.
Intended Users
This manual is intended for Gilbarco-certified ASCs who are trained on Encore dispensers, 
Point of Sale (POS) systems, and Applause Media System.

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 1-3
Required Tools and Equipment Introduction
Required Tools and Equipment
The following tools are required for the installation and service of the Applause Media
System:
• Laptop loaded with the latest software for CRIND®and dispensers (for software
downloading procedures, refer to MDE-3921 Laptop Tool User Reference Guide).
•Ethernet
®Cable [crossover and standard (for connecting the laptop to Long Range
Ethernet (LRE) switch)]
• Universal Serial Bus (USB) to Ethernet Adapter
• Standard Socket Set (SAE)
• Phillips®and Flat-blade Screwdrivers
• Electric Drill (to be used inside the site, not at the dispenser)
• Drill Bits for various wall types (masonry, wood, and sheetrock)
• Mounting Anchors and/or Screws (to hold 10 pounds, not supplied)
• Electrostatic Discharge (ESD) Ground Strap
• Keyboard and Monitor (for diagnostics)
• Software Installation USB Drive or CD-ROM
• CRIND Diagnostic Card (Q12534-170)
Note: A USB keyboard is preferred. A PS/2 keyboard can also be used. If a PS/2 keyboard is
used, the system to which it is attached needs to be rebooted.
Common Terms
Term Description
10 BASE-T A method for implementing an Ethernet using Unshielded Twisted-pair (UTP) wiring that is defined in
American National Standards Institute (ANSI)/Institute of Electrical and Electronics Engineers (IEEE)
802.3. The first number may vary and corresponds to the data rate (10 Megabits per second in this
case).
Ethernet
Cable A specification for UTP wiring used in a Local Area Network (LAN) and defined in Telecommunications Industry Association/Electronic Industries Alliance (TIA/EIA) 568 B.
Ethernet Network architecture for a LAN that defines the communication medium and messages sent on that
medium.
Forecourt Area at a C-Store or gasoline station where CRIND devices/dispensers are located.
LAN Communications system that connects various pieces of electronic equipment within an office or
building.
Telco Telephone company
Telnet Terminal Emulation Network
Twisted-pair Two insulated copper wires twisted around each other to reduce induction (interference) from one
wire to the other.
Related Documents
Document
Number Title GOLDSM Library
FE-363 Field Wiring Diagram Encore 500 and Encore 700 Dispensers
(M07555 Power Supply Only) • Encore and Eclipse®
• Encore and Eclipse Installers
• Field Wiring Diagrams
MDE-3921 Laptop Tool User Reference Guide • Encore and Eclipse
• Encore and Eclipse Installers

Introduction Abbreviations and Acronyms
Page 1-4 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Abbreviations and Acronyms
MDE-3985 Encore Installation Manual • Encore and Eclipse
• Encore and Eclipse Installers
• Footprints and Elevations
MDE-4185 CRIND Encore 700 S Electronics CRIND BIOS Configuration
Interface Manual • CRIND and TRIND®
• Encore and Eclipse
MDE-4703 Color Screen Upgrade Kit and Audio/Network Connectivity Board
Installation Instructions for Encore 500 and Encore S • Encore and Eclipse
• Applause Media System
MDE-4769 Personality Screen Change for Color Screen Update and/or Upload
Instructions • Encore and Eclipse
• Applause Media System
MDE-5093 Encore 700 S Applause Media System Upgrade Kit (M12156K001)
Installation Instructions • Encore and Eclipse • Encore and Eclipse Installers
Connection to Dispensers
MDE-4917 FlexPay™Connect D-Box Installation Manual FlexPay Connect
MDE-5103 Forecourt Ethernet Over CAT-5E/CAT-6 Connectivity Instructions • Encore and Eclipse
• CRIND and TRIND
MDE-5265 BRCM2 Installation and Upgrade Instructions • Advantage®and Legacy
• Encore and Eclipse
• FlexPay Connect
MDE-5314 Insite360 Encore Remote Management Installation, Start-up,
and Service Manual • FlexPay EPP and SCR • FlexPay IV
Term Description
ACP-3 Automatic Call Processor - 3-ports
ACPI Advanced Configuration and Power Interface
ANSI American National Standards Institute
APIC Advanced Programmable Interrupt Controller
ASC Authorized Service Contractor
AWG American Wire Gauge
BIOS Basic Input/Output System
BRCM Back Room Communication Module
CAT-5 Category 5
CCN CRIND Control Node
CMOS Complementary Metal-oxide-semiconductor
CRIND Card Reader in Dispenser
D-Box Distribution Box
DMA Direct Memory Access
DNS Domain Name System
DSL Digital Subscriber Line
DVMT Dynamic Video Memory Technology
EHCI Enhanced Host Controller Interface
EIA Electronic Industries Alliance
EMV®Europay®, MasterCard®, and Visa®
ESD Electrostatic Discharge
FCC Federal Communications Commission
Document
Number Title GOLDSM Library

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 1-5
Abbreviations and Acronyms Introduction
GOLD Gilbarco Online Documentation
IDE Integrated Drive Electronics
IE Internet Explorer®
IEEE Institute of Electrical and Electronics Engineers
IP Internet Protocol
IRQ Interrupt Request
J-box Junction Box
LAN Local Area Network
LED Light Emitting Diode
LMS Learning Management System
LRE Long Range Ethernet or Long Reach Ethernet
NEC®National Electrical Code
NFPA National Fire Protection Association
NIC Network Interface Card
PCI Payment Card Industry
POS Point of Sale
PVC Polyvinyl Chloride
RFI Radio Frequency Interference
RGA Returned Goods Authorization
SATA Serial Advance Technology Attachment
SSH Secure SHell
SSL Secure Sockets Layer
TAC Technical Assistance Center
TCG Trusted Computing Group
TCP Transmission Control Protocol
TIA Telecommunications Industry Association
TPM Trusted Platform Module
TRIND Transmitter/Receiver in Dispenser
UL®Underwriters Laboratories
UPS Uninterruptible Power Supply
USB Universal Serial Bus
UTP Unshielded Twisted-pair
VAC Voltage Alternate Current
VDC Voltage Direct Current
VGA Video GraphicsArray
VPN Virtual Private Network
WAN Wide Area Network
Term Description

Introduction System Overview
Page 1-6 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
System Overview
This section contains information on system operation, descriptions, and functions of major
components. The Gilbarco Site Server hosts theApplause Media System and consists of or is
associated with the following:
• Gilbarco Site Server
• Transmission Control Protocol (TCP) connection to dispensers [Category 5 (CAT-5),
LRE, and Back Room Communication Module (BRCM)]
• One of the following:
-Electrical Junction Box [J-box (if there is twisted-pair wiring in the spare conduit)]
-High-speed isolation box (if there is twisted-pair wiring in the AC conduit)
Note: The high-speed isolation box is supplied by Gilbarco, if required. However, the

electrical J-box is not supplied by Gilbarco.
• Various Communications Cables
• Network Connectivity Board
• High-speed Isolation Board (located within high-speed isolation box)
• Hub for Wide Area Network (WAN) sites
The Gilbarco Site Server initiates and maintains a communication interface with the forecourt
equipment. The Gilbarco Site Server communicates through a broadband connection to the
Gilbarco Control Center.
The LRE switch allows connections to eight dispensers. It is a point of contact where a server
can be connected physically to all the client devices. The LRE switch is capable of providing
upto 10/100 Mbps (Megabits per second) of data transmission.
The Automatic Call Processor - 3-ports (ACP-3) phone router or the STICK phone router
enables one phone line to connect to up to three devices.
Specifications
Gilbarco Site Server (PA03580003, PA03580003A/B, and PA03580004)
Parameter
Value
PA03580003 PA03580003A/B PA03580004
Height 13” (329 mm) 1.75” (44.45 mm) 1.26” (32 mm)
Width 5.4” (136 mm) 17.13” (435 mm) 6.34” (161 mm)
Depth 15.5” (394 mm) 16” (406.4 mm) 4.25” (108 mm)
Weight 21 lbs. (9.5 kg) 21 lbs. (9.5 kg) 1.54 lbs. (700 g)
Note: PA03580003 and PA03580003A/B Servers are obsolete.

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 1-7
Specifications Introduction
LAN Routers
Parameter
Value
Q13708-05A (8-port) Q13708-06 (16-port) Q13708-08B (4-port)
Height 1.9” (48 mm) 2.52” (64 mm) 1.52” (38.5 mm)
Length 6.2” (157 mm) 7.24” (184 mm) 7.87” (200 mm)
Width 7.3” (185 mm) 5.98” (152 mm) 5.12” (130 mm)
Weight 17.8 oz (0.5 kg) 16.93 oz (0.48 kg) 24 oz (0.68 kg)
Operating Temperature 32 to 122 °F (0 to 50 °C) 32 to 122 °F (0 to 50 °C) 32 to 104 °F (0 to 40 °C)
Storage Temperature -4 to 158 °F (-20 to 70 °C) -4 to 158 °F (-20 to 70 °C) -4 to 158 °F (-20 to 70 °C)
Operating Humidity 5 to 95% (non-condensing) 10 to 85% (non-condensing) 5 to 95% (non-condensing)
Storage Humidity 5 to 90% (non-condensing) 5 to 90% (non-condensing) 5 to 90% (non-condensing)
Electrical External, 5 VDC, 3 A 3.3 VDC, 3 A 12 V, 1A
Certification FCC Class B, CE Mark Commercial FCC Class B, CE, ICES-003 FCC Class B, CE Class B
The dial-up connection is optional and limits the customers to a few static
advertisements and coupon offers. When using the Applause Media System, a
broadband connection is strongly recommended for audio and video functionality.
IMPORTANT INFORMATION

Introduction Specifications
Page 1-8 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
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MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 2-1
Important Safety Information
2 – Important Safety Information
Notes: 1)Save this Important Safety Information section
in a readily accessible location.
2) Although DEF is non-flammable, Diesel is
flammable. Therefore, for DEF cabinets that are
attached to Diesel dispensers, follow all the
notes in this section that pertain to flammable
fuels.
This section introduces the hazards and safety precautions
associated with installing, inspecting, maintaining or servicing
this product. Before performing any task on this product, read
this safety information and the applicable sections in this
manual, where additional hazards and safety precautions for
your task will be found. Fire, explosion, electrical shock or
pressure release couldoccur and cause death or serious injury,
if these safe service procedures are not followed.
Preliminary Precautions
You are working in a potentially dangerous environment of
flammable fuels, vapors, and high voltage or pressures. Only
trained or authorized individuals knowledgeable in the related
procedures must install, inspect, maintain or service this
equipment.
Emergency Total Electrical Shut-Off
The first and most important information you must know is how
to stop all fuel flow to the pump/dispenser and island. Locate
the switch or circuit breakers that shut off all power to all fueling
equipment, dispensing devices, and Submersible Turbine
Pumps (STPs).
The EMERGENCY STOP, ALL STOP, and
PUMP STOP buttons at the cashier’s station
WILL NOT shut off electrical power to the 
pump/dispenser. This means that even if you
activate these stops, fuel may continue to flow
uncontrolled.
You must use the TOTAL ELECTRICAL 
SHUT-OFF in the case of an emergency and not
the console’sALL STOP and PUMP STOP or
similar keys.
!
WARNING
!
Total Electrical Shut-Off Before Access
Any procedure that requires access to electrical components or
the electronics of the dispenser requires total electrical shut off
of that unit. Understand the function and location of this switch
or circuit breaker before inspecting, installing, maintaining, or
servicing Gilbarco equipment.
Evacuating, Barricading and Shutting Off
Any procedure that requires access to the pump/dispenser or
STPs requires the following actions:
• An evacuation of all unauthorized persons and vehicles from
the work area
• Use of safety tape, cones or barricades at the affected unit(s)
• A total electrical shut-off of the affected unit(s)
Read the Manual
Read, understand and follow this manual and any other labels
or related materials supplied with this equipment. If you do not
understand a procedure, call the Technical Assistance Center
(TAC) at 1-800-743-7501. It is imperative to your safety and the
safety of others to understand the procedures before beginning
work.
Follow the Regulations
Applicable information is available in National Fire Protection
Association (NFPA) 30A; Code for Motor Fuel Dispensing
Facilities and Repair Garages, NFPA 70; National Electrical
Code (NEC), Occupational Safety and Health Administration
(OSHA) regulations and federal, state, and local codes. All
these regulations must be followed. Failure to install, inspect,
maintain or service this equipment in accordance with these
codes, regulations and standards may lead to legal citations
with penalties or affect the safe use and operation of the
equipment.
Replacement Parts
Use only genuine Gilbarco replacement parts and retrofit kits on
your pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate
local regulations.
Safety Symbols and Warning Words
This section provides important information about warning
symbols and boxes.
Alert Symbol
This safety alert symbol is used in this manual and on
warning labels to alert you to a precaution which must be
followed to prevent potential personal safety hazards. Obey
safety directives that follow this symbol to avoid possible injury
or death.
Signal Words
These signal words used in this manual and on warning labels
tell you the seriousness of particular safety hazards. The
precautions below must be followed to prevent death, injury or
damage to the equipment:
DANGER:Alerts you to a hazard or unsafe practice
which will result in death or serious injury.
WARNING: Alerts you to a hazard or unsafe practice
that could result in death or serious injury.
CAUTION with Alert symbol: Designates a hazard or
unsafe practice which may result in minor injury.
CAUTION withoutAlert symbol: Designates a hazard or
unsafe practice which may result in property or
equipment damage.
Working With Fuels and Electrical Energy
Prevent Explosions and Fires
Fuels and their vapors will explode or burn, if ignited. Spilled or
leaking fuels cause vapors. Even filling customer tanks will
cause potentially dangerous vapors in the vicinity of the
dispenser or island.
DEF is non-flammable. Therefore, explosion and fire safety
warnings do not apply to DEF fluid lines.
!
!
!

Page 2-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Important Safety Information
No Open Fire
Open flames from matches, lighters, welding torches or
other sources can ignite fuels and their vapors.
No Sparks - No Smoking
Sparks from starting vehicles, starting or using power tools,
burning cigarettes, cigars or pipes can also ignite fuels and their
vapors. Static electricity, including an electrostatic charge on
your body, can cause a spark sufficient to ignite fuel vapors.
Every time you get out of a vehicle, touch the metal of your
vehicle, to discharge any electrostatic charge before you
approach the dispenser island.
Working Alone
It is highly recommended that someone who is capable of
rendering first aid be present during servicing. Familiarize
yourself with Cardiopulmonary Resuscitation (CPR) methods, if
you work with or around high voltages. This information is
available from the American Red Cross. Always advise the
station personnel about where you will be working, and caution
them not to activate power while you are working on the
equipment. Use the OSHA Lockout/Tagout procedures. If you
are not familiar with this requirement, refer to this information in
the service manual and OSHA documentation.
Working With Electricity Safely
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire,
explosion or electrical shock. Ensure that grounding
connections are properly made. Take care that sealing devices
and compounds are in place. Ensure that you do not pinch wires
when replacing covers. Follow OSHA Lockout/Tagout
requirements. Station employees and service contractors
require to understand and comply with this program completely
to ensure safety while the equipment is down.
Hazardous Materials
Some materials present inside electronic enclosures may
present a health hazard if not handled correctly. Ensure that you
clean hands after handling equipment. Do not place any
equipment in the mouth.
The pump/dispenser contains a chemical known to the
State of California to cause cancer.
WARNING
!
The pump/dispenser contains a chemical known to the
State of California to cause birth defects or other
reproductive harm.
WARNING
!
In an Emergency
Inform Emergency Personnel
Compile the following information and inform emergency
personnel:
• Location of accident (for example, address, front/back of
building, and so on)
• Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
• Age of victim (for example, baby, teenager, middle-age,
elderly)
• Whether or not victim has received first aid (for example,
stopped bleeding by pressure, and so on)
• Whether or not a victim has vomited (for example, if
swallowed or inhaled something, and so on)
Gasoline/DEF ingested may cause
unconsciousness and burns to internal organs.
Do not induce vomiting. Keep airway open.
Oxygen may be required at scene. Seek medical
advice immediately.
DEF generates ammonia gas at higher temperatures.
When opening enclosed panels, allow the unit to air out to
avoid breathing vapors.
If respiratory difficulties develop, move victim away from
source of exposure and into fresh air. If symptoms persist,
seek medical attention.
WARNING
!
WARNING
!
Gasoline inhaled may cause unconsciousness
and burns to lips, mouth and lungs.
Keep airway open.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled in eyes may cause burns to
eye tissue.
Irrigate eyes with water for approximately 
15 minutes.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
Seek medical advice immediately.
WARNING
!
DEF is mildly corrosive.Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety
showers are close to the work location. Seek medical
advice/recommended treatment if DEF spills into eyes.
WARNING
!
IMPORTANT: Oxygen may be required at scene if gasoline has
been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Lockout/Tagout covers servicing and maintenance of machines
and equipment in which the unexpected energization or start-up
of the machine(s) or equipment or release of stored energy
could cause injury to employees or personnel. Lockout/Tagout
applies to all mechanical, hydraulic, chemical, or other energy,
but does not cover electrical hazards. Subpart S of 29 CFR 
Part 1910 - Electrical Hazards, 29 CFR Part 1910.333 contains
specific Lockout/Tagout provision for electrical hazards.

MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 2-3
Important Safety Information
Hazards and Actions
WARNING
Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a
serious hazard.
Fire or explosion may result, causing serious injury or death.
Follow established emergency procedures.
DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.
!
Collision of a Vehicle with Unit Fire at Island Fuel Spill
The following actions are recommended regarding these hazards:
• Do not go near a fuel spill or allow anyone else in the area.
• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).
• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not
remove AC power and do not always stop product flow.
• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow
open flames, smoking or power tools in the area.
• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.
• Call emergency numbers.

Page 2-4 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Important Safety Information
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MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 3-1
Before You Begin Installation
3 – Installation
Before You Begin
Planning for Installation
The Gilbarco Site Server systems consist of in-store and forecourt (at-dispenser) components.
Plan the installation so that downtime at the site is minimized. It is recommended that you
complete the forecourt installation before you begin work on the in-store equipment.
For the Applause Media System installation and startup process, you must fill the
Applause Media System installation checklist provided in “AppendixA- Applause Media
System Installation Checklist” on page A-1, and carry it with you to the site.
IMPORTANT INFORMATION
Perform the start-up procedure (loading the software from USB drive or CD-ROM and
configuration) on the Gilbarco Site Server (setup and programming) before site delivery,
whenever possible. This procedure will shorten the start-up time onsite. You need the location
ID and Control Center hostname for the location to configure the server.
The Gilbarco Site Server must be registered before it can be used to display content. You will
be prompted to register the site server online after installing the software and configuring the
server settings. You need the site server serial number and Learning Management System
(LMS) ID number to register the server.
For more information on how to install FlexPay connect Distribution Box (D-Box), refer to
MDE-4917 FlexPay Connect Distribution Box Installation Manual.
Work Area Precautions
• Energized circuits may cause severe injury or death.
• Ensure that power to the components and areas affected has been turned off and the
appropriate lockout/tagout steps have been taken.
WARNING
Unauthorized access into the work area may present a personal injury hazard. Ensure
that work areas are properly barricaded.
CAUTION

Installation Before You Begin
Page 3-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Installing Applause Media System
Only ASCs trained and certified on Encore and Applause Media Systems can perform the
installation and service of the Gilbarco Site Server system and associated equipment. Use of
unauthorized service personnel to install, repair, or service these units will void the warranty.
Unpacking Equipment
When the equipment arrives at the distributor location, each unit must be unpacked and
inspected for possible shipping damage. If damage is evident, it must be reported to the carrier.
Shipping damage is not covered under Gilbarco’s warranty policy. After visual inspection,
place the unit back in the shipping carton to prevent damage or undue exposure to the
elements, and transport it to the installation site. Store indoors in a safe place until the unit is
ready for installation.
Returning Components
Components returned to Gilbarco under warranty or for repairs are subject to severe shipping
damage, if not packaged properly. If original packing materials are unavailable, use a durable
reinforced corrugated box and obtain suitable packing material such as “PAKON” polyfoam
chips, polyurethane foam chips, or polystyrene foam chips. Fill the bottom of the box with at
least 2 inches of packing material. Ensure that each component is packed firmly. It is also
recommended that you insure the package completely.
All returned items must be accompanied by a Returned Goods Authorization (RGA) form.
Remember to include the return shipping information and the description of the malfunction
with the components.
Note: If the component arrives at Gilbarco in a damaged condition, it will be determined if the
damage was a direct result of improper packing. Such damage will not be covered
under the original factory warranty. The customer will have to bear the cost of the
repair necessary to correct such damage.
Basic Site Criteria
Installation of the Gilbarco Site Server systems must be in accordance with the National
Electrical Code (NEC), National Fire Protection Association (NFPA 70®), the Automotive and
Marine Service Station Code NFPA 30A, and any state or local electrical requirements. For
Canadian installations, the Canadian Electrical Code CSAC22.1 is also applicable.
The site must have electric service-allowing compliance and fulfill all installation
requirements of a complete fueling system.
An enclosed weather-protected structure must be located on the site for housing the in-store
portion of the Gilbarco Site Server system. The ambient temperature of the storage room must
not exceed 130 °F (55 °C). This maximum temperature is allowed only if the equipment has
free air flow.
The data cabling between the Gilbarco Site Server and associated data systems must be kept
away from all other power and control lines, except the intercom wiring.
The dispenser units must be equipped with the latest version of pump node software to allow
Applause Media System to function. The CRIND devices must be equipped with CRIND
Control Node (CCN) software (V03.0.20 or later for Encore 500).