
www.Ginnys.com
Symptom Cause Possible Solution
Carafe is leaking water.
The carafe is not placed
properly.
The level of water in the tank
exceeds the “MAX” line.
Check that the center line of the
carafe aligns with the opening of
the brewing basket.
The water level of the tank
should not exceed the level of
the “MAX” line.
Espresso drips out too slowly. Ground coffee is too fine. Use coarser coffee grounds.
Water leaks from the base of
the coffee maker.
There is too much water in the
drip tray.
The coffee maker is
malfunctioning.
Empty the drip tray.
Contact the manufacturer.
Water leaks out of the outer
side of the ‘Espresso Filter’.
There are coffee grounds on the
‘Espresso Filter’ edge. Clean off the ‘Espresso Filter’.
Coffee has an acidic (vinegar)
taste.
Mineral deposits have not been
properly cleaned out.
The coffee grounds may be too
old or have lost their freshness.
Properly clean the unit with
descaler. Follow instructions
listed on descaler packaging.
Use only fresh coffee grounds,
that have been stored in a cool,
dry place.
The espresso/coffee maker is
no longer working.
The unit is not receiving proper
power.
Plug the cord into a working
power outlet. If the unit is still
not working, contact the
manufacturer.
The steam function is not
frothing milk.
The milk cup being used is too
large.
Skimmed milk has been used.
Use a tall and narrow mug.
Whole milk or low-fat milk
should be used for best results.
Steam is not coming out of the
‘Steam Pipe’ for frothing milk.
The ‘Steam Pipe’ may be
clogged.
Clean the opening of the ‘Steam
Pipe’ after each use to prevent
possible clogging.
11
TROUBLESHOOTING
www.Ginnys.com
2
1. A short power-supply cord is provided to reduce the risks resulting from becoming
entangled in or tripping over a longer cord.
2. onger extension cords are available and may be used if care is exercised in their
use.
3. If a longer extension cord is used:
a. The marked electrical rating of the extension cord should be at least as great as
the electrical rating of the appliance.
b. The longer cord should be arranged so that it will not drape over the countertop
or tabletop where it can be pulled by children or tripped over unintentionally.
This appliance has a polarized plug (one blade is wider than the other); follow the
instructions below:
To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet
only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still
does not fit, contact a qualified electrician. Do not attempt to modify the plug in any
way.
This appliance is for household use only.
SHORT CORD INSTRUCTIONS
POLARIZED PLUG