
WARRANTY PROCEDURES
1
YEAR
All of our products have 1-year-warranties. The following
procedures must be conducted to ensure it's validity:
1 - Reach out to Tech Support
Get in touch with ZZ2 Tech Support through the phone or via
Whatsapp, informing the invoice's code and the product's serial
number and part code. In no hypothesis will the piece be replaced
without previous contact with Tech Support.
2 - Technical Report
ZZ2 Tech Support must verify the problem as an equipment mal-
function. The piece will not be replaced should the problem be
caused by misuse, misinstallation or occasional falls caused to
the product.
3 - Replacement
The new interface will be replaced via mail upon return of the
malfunctioning product.
4 - Forward Replacement
In case the piece requires an urgent replacement, an invoice with
the product's retail price will be emitted, being valid for 28 days
following its emission. Upon the return of the malfunctioning
hardware, the invoice will be automatically cancelled, otherwise
it must be paid normally.