Golden motor Magic pie 4 User manual

PRECAUTIONS

the

the owner

owner

E -bike are fun.Actually,e-bike are awesome.But just like any veh icle traveling at high speeds,e-bikes can be

dangerous too.It is important that before attempting to build or ride any e - bike,you first develop a working

knowledge of the e-bike and its components,as well as the safe operating practices and local rules of the

road.Always wear a helmet.Alw ays use light when riding at night.Always assume other drivers are out to get

you.; L ove your e-bike also treat it with the caution and respect that any veh icle capable of d riving you off a

cliff or into a wall duly deserves.Stay safe and h ave fun !

More legal mumbo-jumbo:I am in no way liable for any d amage ,death,injury to self or property that occurs

as a result of this guide.You are entirely responsible for your own saf ety while building and operating any

electric vehicle.This guide is for informational purposed only.If at any ti me you feel you are incapa ble of

complet ing a build yourself,pl ease see k professional assistance and do no attempt anything outside of your

skill set.

TABLE OF CONTENTS

1 Why

Why

Why choose

choose

choose to

to DIY

DIY

DIY e-bike?

e-bike?

e-bike? 1

2 Why

Why

Why choose

choose

choose Golden

Golden

Golden Motor

Motor

Motor e-bike

e-bike

e-bike kit

kit

kit 2

2.1 What Make MAGIC PIE 4/SMART PIE 4 No.1 Bike Conversion Kits 2

2.2 MAGIC PIE 4 KIT /SMART PIE 4 KIT Contents 3

2.3 Certificates: 5

2.4 Vector Controller Software Programming Instructions 6

3 How

How

How to

to install

install

install the

the

the kit

kit

kit 7

3.1 MAGIC PIE 4 KIT /SMART PIE 4 KIT Wiring Layout 7

3.2 3.2Tools preparation 7

3.3 Connect the Wire 9

3.4 Whole test 9

4 Inspection

Inspection

Inspection Before

Before

Before Riding

Riding

Riding Again

Again

Again 10

5 Operation

Operation

Operation 11

5.1 Overview 11

5.2 The first ride 11

5.3 Power 11

5.4 E-bike or Throttle Mode 12

5.5 1+1 Pedal Assist Mode 12

5.6 Cruise speed control 12

5.7 Brakes 12

5.8 Battery level gauge 12

5.9 Lighting system 13

5.10 Lock 13

5.11 Central support stand 13

5.12 Motor phase Calibrating 13

6 Professional

Professional

Professional Maintenance

Maintenance

Maintenance 13

7 Safety

Safety

Safety Cautions

Cautions

Cautions 14

8 Troubleshooting

Troubleshooting

Troubleshooting 15

8.1 Motor not working 15

8.2 Motor hall-sensor malfunctions 15

8.3 Throttle malfunctions 15

8.4 Power-brake lever malfunction 15

8.5 Riding feels wobbly and unstable 15

8.6 Light(s) not working 15

8.7 Unknown malfunctions 16

9 FAQ

FAQ

FAQ 16

10 Returns

Returns

Returns and

and

and Repairs

Repairs

Repairs 17

11 Warranty

Warranty

Warranty 17

11.1 How the warranty applies 17

11.2 How the warranty does not apply 17

11.3 How the warranty works 18

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1 Why

Why

Why choose

choose

choose to

to DIY

DIY

DIY e-bike?

e-bike?

Thank you for buying Golden Motor E-Bike

D.I.Y

KIT ---MAGIC PIE 4 KIT/SMART PIE 4 KIT

We hope

it brings you many hours of enjoyment and safe riding.

* Avoid

Avoid

Avoid traffic

traffic

traffic jams

jams

jams !

!The electric bike is much quicker reach ing your goal: work , school , friends or

shop to shop !

* Save

Save

Save Money

Money

Money !

!Going Electric bicycle is much cheaper than the

car.

Driving a car with 100 km costs an

average of about 20USD . Same distance driving with an electric bike will cost only 50 cents.Well,with

Electric bicycle,you will use the bat tery and you can charge the battery with solar energy which will

save money.As well, Electric bicycles do not need to register like moto r cycle and

car.

* It

It is

is conv

conv

conv e

e nient

nient

nient and

and

and free

free

free for

for

for parking

parking

parking anywhere

anywhere

anywhere !

! "

"Electric bike can park for free anywhere.No

redundant garage, just a simple cellar, corridor or balcony.

* Discover

Discover

Discover the

the

the joy

joy

joy of

of consumption

consumption

consumption !

!Quickly forget about searching for gas station! Battery can be

recharged anywhere where there is access to electricity ! ( Cafe ,

bar,

shopping center , etc.).It can

charge the battery while driving or cycling on the mountain as well as the solar or wind energy !

* Be

Be modern

modern

modern !

!Try the new capabilities: Auto- cruise control - autopilot regenerative braking .

* Be

Be GREEN

GREEN

GREEN !

!Use electric vehicles actively join the fight to protect the environment and reduce

emissions in your town ! No other vehicle will be as clean as an electric bicycle !

* Live

Live

Live Healthy

Healthy

Healthy !

!Be more fresh

air,

take care of your health to improve your physical condition! Fitness

and fun!

* Goodwill

Goodwill

Goodwill and

and

and prestige!

prestige!

prestige! The electric bicycle will always reach your goal : work , school , friends or

shop to shop ! Refreshing and no sweaty! Even the hottest days will feel some comfort , prestige .

* Have

Have

Have fun!

fun!

fun! Riding an electric bicycle is a unique sensation , and a new discovery. Try it and you'll love !

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2 Why

Why

Why choose

choose

choose Golden

Golden

Golden Motor

Motor

Motor e-bike

e-bike

e-bike kit

kit

---- MAGIC

MAGIC

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2.1

2.1 What Make MAGIC PIE 4/SMART PIE 4 No.1 Bike Conversion Kits

Brushless

Brushless

Brushless gearless

gearless

gearless motor:

motor:

motor: no gear means reliable, quiet, high efficiency, long working life,

maintenance free.

Built-in

Built-in

Built-in controller:

controller:

controller: no messy exposed wir ings , less connection problems, easy to install, neat

looking products

S

S ine

ine

ine wave

wave

wave controller:

controller:

controller: Upgraded Sine Wave controller with true vector control. Highest Reliability!

Strong

Strong

Strong climbing

climbing

climbing torque:

torque:

torque: ach ie ved by using strong rare earth magnets, innovative motor design,

and top quality MOSFETS used.

Open

Open

Open voltages

voltages

voltages 24/36/48Vdc:

24/36/48Vdc:

24/36/48Vdc: user adjustable power and speed, self up date from 24V to 48V to

meet local regulations.

Built-in

Built-in

Built-in cooling

cooling

cooling fan:

fan:

fan: effective heat dissipating, better performance for motor and controller,

higher climbing capability.

Programmable

Programmable

Programmable controller:

controller:

controller: control parameters programming via USB cable, customi z able for

different EV applications.

�

�More

More responsive,

responsive,

responsive, Smooth

Smooth

Smooth control

control

�

�Higher

Higher

Higher Efficiency

Efficiency

Efficiency 90%

90%

90% and

and

and Lower

Lower

Lower noisy

noisy

�

�No

No vibration

vibration

vibration at

at slow

slow

slow speed

speed

�

�True

True

True temperature

temperature

temperature sensor

sensor

sensor inside

inside

inside and

and

and Lower

Lower

Lower overheating

overheating

�

�Regenerative

Regenerative

Regenerative braking

braking

�

�Cruise

Cruise

Cruise speed

speed

speed control

control

The

The most

most

most important

important

important !!!

!!!

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2.2

2.2 MAGIC PIE 4 KIT /SMART PIE 4 KIT Contents

Before assembly, please check and familiarize yourself with all the parts below:

Over

Over

Over Review

Review

�

�Standard

Standard

Standard C

C ontents

ontents

Cruise

Cruise control

control

control button

button

Used to turn on the auto pilot function .

Magic

Magic pie

pie

pie motor

motor

motor with

with

with all

all

all size

size

Especiall ypowerful three-phase brushless motors with

neodymium magnets

Thumb

Thumb /Twist

/Twist

/Twist throttle

throttle

Used to adjust the driving speed , it shows Battery gauge . LED

indication lights switch on . comes with .

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Brake

Brake levers

levers

Fired the engine switch to the regeneration mode , as well as

mechanical braking.

8Pin-Cable

Used to connect all the accessories with the engine.

8Pin-Cable

8Pin-Cable with

with

with all

all

all the

the

the parts

parts

Sine

Sine Wave

Wave

Wave controller

controller

controller Programming

Programming

Programming Interface

Interface

to PC

PC (Free

(Free

(Free Software)

Software)

BAC-601LCD

BAC-601LCD Display(MP4/SMP4)

Display(MP4/SMP4)

Optional

Key

Key Features:

Features:

Automatic recognize d battery voltage with accurate battery

gauge display

Functions:

Ø Speed display Ø Riding time display Ø Mileage display Ø PAS

levers and modes display Ø Battery capacity display

Ø Parameter setting setup available

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2.3

2.3 C ertificates:

This product has the CE certificate which proves that the product complies with the European Union

EMC Directive 2004/108/EC norms and criteria.

2.4

2.4 Vector Controller Software Programming Instructions

1. Connect the battery to the controller and battery power button is at

off.

2. Connect the controller and computer via USB programming cable.(Note:Recommend you had better

use laptop with battery.if you use desktop or laptop with AC power,it may burn computer USB port

when you turn on the power.

3. Open the programming software and select the correct COM por t;(Note:If laptop,the COM port will

show by default;if desktop,you need to choose the right COM port manually)

4. Turn on the battery and connect the controller and the PC port(Note:If notebook,the computer will

connect to the controller after turning on the power;If desktop computer,you need to click

“ Connecting to controller “ button.)

5. Programming the controller by adjust the parameters.After that,click “ Download to

Controller ” button to finish programming.

6. Close the software and turn off battery power ,then remove the programming cable. \

Note:

Note: Generally factory setting is necessary and there is no need for you to programme

the controller by yourself.If necessary,pls do it as per Golden Motor engineer.Need more

info ,please e-mail ss les@goldenmotor.com

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3 How

How

How to

to install

install

install the

the

the kit

kit

3.1

3.1 MAGIC PIE 4 KIT /SMART PIE 4 KIT Wiring Layout

Before assembly, please familiarize yourself with wiring layout

Note:

Note: Our bike motor fit for the front fork 100mm and rear fork 135mm and it can bear

120kgs.

3.2

3.2 Tools preparation

Before installation,you will want a variety of tools available .Here are some tools you might need :

You

may need other tools depending on you specific bike and components.

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3.3

3.3 Installing the motor

A. Mount the front wheel on the front fork.Make sure the axle of the front wheel has been completely

pushed into the mount.

B. Tighten the side bolts with the torque wrench. Stand up to see if the wheel is centralized. If not,

adjust the tension in the side bolts. Lift up the entire bike and give the front wheel a twist. Check to

see if the front wheel can spin freely. If not, add some lubricant or loosen the bolt slightly.

Warning:

Warning: Make sure the wheel is in the middle of the front fork and the nuts should be

tighten strongly.And the front fork should be of high quality and strong enough as the

magic pie front motor is powerful.

Note

Note s

s :

:Ensure that the tires are inflated to the correct pressure of 50 - 60 psi. Well

inflated tires enhances the comfort, safety and efficiency of your ride.

3.4

3.4 Connect the Wire

Please

Please pay

pay

pay attention

attention

attention to

to the

the

the arrow

arrow

arrow ’

’

’ s

s direction

direction

direction and

and

and numbers

numbers

numbers on

the

the connectors.

connectors.

connectors. The

The

The pin

pin 1

1 and

and

and pin

pin 4

4 are

are

are for

for

for brake

brake

brake levers,

levers,

levers, pin

2 is

is for

for

for cruise

cruise

cruise control

control

control button,

button,

button, pin

pin 3

3 is

is for

for

for throttle.

throttle.

3.5

3.5 Whole test

A. Turn on the battery key and check if the battery gauge lights up.

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B. Lift up the rear wheel and tap on the throttle, get a feel of the bike before riding it.

C. Adjust the s addle height . For maximum comfort ensure that the saddle is both correctly

adjusted and secure. Once set up correctly, the height of the saddle can be adjusted without tools.

Loosen the lever at the top of the frame below the saddle to raise or lower the saddle. With the

saddle at the required height, secure it by tightening the lever. Tighten or loosen the nut on the

lever if required.

urn on the lights, adjust the front light angle, test the suspension, adjust the ZOOM

suspension pressure by twisting the thingy that has a “ + ” and “ - ” label ed on it.

urn on the lights, adjust the front light angle, test the suspension, adjust the ZOOM suspension

pressure by twisting the thingy that has a “ + ” and “ - ” label ed on it.

WARNING:

WARNING: Failure to properly assemble and adjust your bike prior to use may result in

an accident resulting in death, serious injury and/or property damage. If you are

uncertain about any aspect of the assembly and adjustment of your bike, seek help from

a qualified mechanic.

WARNING:

WARNING: There are no user serviceable elements incorporated into the motor, motor

controller, battery, battery charger, throttle, or wiring harness of your electric

bicycle.

DO NOT

NOT

NOT ATTEMPT

ATTEMPT

ATTEMPT TO

TO DISASSEMBLE

DISASSEMBLE

DISASSEMBLE OR

OR ADJUST

ADJUST

ADJUST ANY

ANY

ANY OF

OF THESE

THESE

THESE COMPONENTS.

COMPONENTS.

Doing so may cause extensive damage to these components, will void your warranty, and may cause a

hazardous condition. If you cannot resolve a problem using the Troubleshooting Guide, contact your

Golden Motor authorized dealer, or email feedback to sales@goldenmotor.com for assistance.

4 Inspection

Inspection

Inspection Before

Before

Before Riding

Riding

Riding Again

Again

Before mounting your cycle to ride, remember to check the following:

Battery is fully charged.

Tires are inflated to the correct pressure.

Brakes are operating effectively.

Handlebars are correctly adjusted and secure.

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Seat is at the correct height for the

user.

Lights are working.

All nuts and bolts are secure (including pre-assembled ones).

While cycling, it is your responsibility to be attentive of your environment and traffic rules :

Wear shoes that stay on your feet and grip firmly to the pedals. Do not wear sandals or ride

barefoot .

Dress to be visible on the road and avoid loose clothes that will tangle with moving parts of

the bicycle.

Keep your speed at levels appropriate to road conditions .

Be aware of wet weather conditions, as these affect braking distance. Brake earlier than you

normally would on dry roads.

Familiarize yourself with the traffic rules in the state you are riding in.

Avoid cycling in poor weather and visibility conditions such as fog, night, heavy rain and

snow. Keep your lights on in such conditions.

Familiarize yourself with the usage of the bike and how to maintain it .

5 Operation

Operation

5.1

5.1 Overview

The E-bike is an electrically assisted bicycle that operates as a standard bicycle, with the

assistance of a motor and battery. The power provided supports the rider

’

s own efforts, giving

increased performance with less effort.

The design of the e-Bike is simple and free of

clutter.

There is no emission of smoke or noise and

operation is pollution-free. It is important to fully understand the functioning of the e-bikes before you

take your first ride. If you allow the bike to be used by someone else, please ensure that the user is

familiar with the instructions in this manual.

5.2

5.2 The first ride

Before you wheel your bike out into the world, we recommend you practice handling the bike in a

safe area away from obstructions and traffic. The motor may look small, but it

’

s powerful!

You

’ ll be

riding faster than you think.

Turn on the battery

key.L

ED will illuminate below the key socket. If the light flashes, read the

Troubleshoo ting section of this manual. If it shines steadily,you

’

re ready for the next step.

5.3

5.3 Power

Switch on the power by turnin g on the battery

key.

As soon as the rider begins to pedal, the

motor supplies energy to support the cyclist

’

s efforts. Power can also be supplied by the throttle. If the

rider prefers to cycle without the assistance of the motor, the ignition may be left off.

5.4

5.4 E-bike or Throttle Mode

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The E-bike h as an independent throttle. This allows the user to choose whether or not to use the

power (independent of pedaling) and, if using it, to vary it according to requirements. Throttle comes

with a thumb push-button , which turns on and off the throttle action. It is best for the life of the

battery and the motor to begin pedaling from start rather than use the throttle at max torque.

In sure that you are seated and ready to ride before you use the throttle. You may toggle the

throttle on and off with the switch located on it. In E-bike mode, the range of your bike will be

approximately 50km . And even more with Pedal assistance

Weight of t he user, the terrain, and how

much you use the throttle are all factors in how far you can go.

5.5

5.5 1+1 Pedal Assist Mode

Release the throttle to its neutral position during riding, press cruise speed controller button

twice, listen a beep sound, the system enters into pedelec (PAS) mode. Cut off power supply to the

controller to reset this system.

Note

Note s

s :

:The PAS functions pedals only if the throttle is not twisted. If the throttle

controls the motor without pedaling, then the bike operates electric only. You may use

both pedaling and throttle assist to suit your riding comfort as well as journey

requirement.

5.6

5.6 Cruise speed control

Pressing the cruise control button will make your E- Bike maintain the speed you are currently at.

Squeezing the brakes or pressing the cruise control button again will disable it.

5.7

5.7 Brakes

Make sure your brakes are adjusted correctly at all times.

Fine tuning of the brakes can be made using 5 mm Allen screws that are located at the join of the

brake lever to the cable. Grip the calipers as you loosen the Allen screw on the cable to prevent the

end of the brake cable from slipping out. Adjust the brake cable until the wheel spins freely and the

brake operates effectively when applied.

Replace the brake blocks when worn.

5.8

5.8 Battery level gauge

When riding a fully charged bicycle, the battery level gauge on throttle shows 'FULL' . Powerful

acceleration or uphill riding causes the battery voltage to drop and may bring the level gauge to ‘ HALF'

or even ‘ EMPTY ’ (in the cases of very steep hills). As you continue to cycle and the battery power

drops, the level gauge will correspond to the state of charge remaining. When it remains in ‘ HALF

’

and

dips into ‘ EMPTY , you have approximately a 1/3 of the charge left. Best to recharge the battery soon.

prevent the battery from deep discharge, the controller has a low voltage protection cut-off set at

30.0

You may reboot the battery if it cuts off, however continued use of the battery by switching off

and on will cause deep discharge and permanently damage the battery.

5.9

5.9 Lighting system

E-bike features wide angle high performance LED front and rear lights.They are powered by the

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main battery; electrical consumption is negligible, be safe, use them often .

5.10

5.10 Central support stand

This spring loaded stand supports your bike straight up. Use your feet to depress the stand

downwards and pull the bike backwards. Ensure the stand is firmly rested on the ground before

leaving the bike. Do not sit on the bike with the stand parked. The central support stand is made of

aluminum alloy and meant to only take the weight of the bicycle and not with the rider on it.

5.11

5.11 Motor phase Calibrating

The controller can work brushless motors with different phase angles other than defaulted 120

degree. Below are procedures to allow the controller to match the motor phases:

Cut-off power to controller and motor

Grip and hold power brake lever, turn throttle to maximum speed position, press

and hold the cruise control button, turn on the power switch (using battery key)

Connect battery power to the system, release throttle, release brake

lever,

release cruise

control button.

Listen for two beep sounds, then turn the motor wheel forward and reverse once.

When you hear a beep sound, motor phase calibrating is successful.

If it fails, swap any two of the three motor phase wires, and repeat the above steps.

6 Professional

Professional

Professional Maintenance

Maintenance

Before you ride the e-bike or ride for cycles,you need to adjust and tighten the spokes again.

Recharge the battery at least once a month even if you are not using it.

Reason: The battery will discharge small amounts of electrical energy even when you are not

using it. Your battery might experience low voltage corruption if you do not charge it.

Always wear a safety helmet when you ride the bike.

Always turn on the LED lights when it is dark.

Slow down and keep your speed slow while riding near traffic or in a crowded place.

Check for loose wires, screws, bolts and connections.

Check the tire pressure at least once per week.

Always tug on the battery pack after mounting and locking it to the sliding rack to check if it has

mounted securely onto the rack.

Always use a damp cloth when cleaning your bike, never use too much water.

Check the Golden Motor forums, website for more updates and new product features.

Give feedback about the product to Golden Motor staff via the Golden Motor forums.

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Hub motor and general inspection . After 5,000 kms (3,000 miles) of cycling, we recommend you

arrange to have a thorough inspection of your bicycle by a dealer. This includes opening up the

hub motor to inspect and lubricate the gears.

7 Safety

Safety

Safety Cautions

Cautions

8 Troubleshooting

Troubleshooting

8.1

8.1 Motor not working

Check that the ignition has been switched on.

Check that the battery is properly inserted in its housing, with cable plugged in.

Check that the battery is charged.

Check if any electrical cables or connection have become dislodged.

Try your best not to ride the bike out on a rainy day.

The initial acceleration of the bike is fast; hence it would cause the tires to skid on wet ground .

Try not to ride near a cliff or near a river.

The E-b ike is usually more powerful than a single human being. Misuse of the throttle near

these places may lead to severe injuries or even death.

Do not ride near a strong magnetic field.

Strong magnetic fields will corrupt and damage the Motor

’

s hall, controller and throttle. The

damage would be irreversible.

Never connect the battery in the wrong polarity.

our controller will be damaged beyond repair and if your BMS is faulty or old, the battery may

explode depending on the circumstances.

Never attempt to repair the Battery/Motor/Controller yourself.

Golden Motor technicians are professionally trained to repair these core components. It is

dangerous to repair them manually. Warranty void if self-repair attempts are found.

Never leave your bike attended.

Your bike is expensive, please take care of it.

Never let children below the age of 17 use the bike.

They may not be fit to handle the bike .

Never attempt to modify the bike, change the core components etc.

Golden Motor will not be responsible for any damage, injuries to you or your bike if you have

modified it.

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8.2

8.2 Motor hall-sensor malfunctions

When the controller detects a motor hall-sensor failure, it will beep twice before automatically

entering into sensor-independent control mode. Twist/press the throttle to run the motor and pedal

your bike for a push start if the motor does not operate. (This malfunction seldom happens in a state

of sensor-independent control status)

8.3

8.3 Throttle malfunctions

When the throttle fails to function correctly, the controller will beep three times. In this

situation, press and hold the cruise control button to drive your bike at half the maximum speed.

The controller will automatically return to its original status when the problem is resolved.

8.4

8.4 Power-brake lever malfunction

If the power-brakes level malfunctions ( i.e. disconnected from the controller), twist/press the

throttle repeatedly for at least four times. The controller will then beep four times if this malfunction

is detected. Similarly, press and hold the cruise control button to drive your bike at half the maximum

speed. The controller will automatically return to its original status when the problem is resolved.

8.5

8.5 Riding feels wobbly and unstable

C heck that wheels are centered.

Check the bearing play of the hubs by lifting the bicycle and spinning the wheel.

Check the play of the hubs while trying to move the rim from side to side between the forks.

Verify spoke tightness and rim alignment.

Inspect and tighten screws and nuts on the handlebar and stem

Tighten the saddle clamp as needed

Check spoke tension regularly. Approximately the same tension should be applied to all spokes.

Tighten loose spokes at the nipples using a spoke wrench. If you detect a loose spoke or if the rim has

a side play of more than 4mm (1/8 inch), have the wheel trued by a bicycle mechanic.

8.6

8.6 Light(s) not working

Check that the wiring is not broken.

Check that the bulbs are inserted correctly.

Check that all connections are made properly and secure.

8.7

8.7 Unknown malfunctions

If your e - Bike fails to move and the cause is unknown or if your battery is low, you can force your

eBike to work. While squeezing the power-brakes, press the cruise control button five times and if you

hear the honk from your horn, press and hold the cruise control button again and you can drive your

bike at half speed.

You

will need to turn off the battery power to reset the controller back to normal

mode after the problem is resolved.

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9 FAQ

FAQ

1.Q:Before

1.Q:Before place

place

place a

a order,how

order,how

order,how can

can

can i

i choose

choose

choose ?

A: Firstly,Size, Voltage, Wattage, Speed Requirements? What kind of battery?the bat tery is

optional. Front wheel kits or Rear Wheel kits? if you need other parts like PAS,disc brake,speed

cassette,just note it.

2.Q:

2.Q: Could

Could

Could I

I take

take

take samples

samples

samples to

to test

test

test quality

quality

quality and

and

and market

market

market in

in advance?

advance?

A: Yes, welcome to take samples to test our quality and service.

3. Q:

Q: What's

What's

What's the

the

the total

total

total cost

cost

cost for

for

for samples?

samples?

A: Total sample cost= sample cost + freight

We will give u the best shipping cost after knowing the wheel size, battery needed or not .

4. Q:

Q: How

How

How do

do you

you

you ship

ship

ship samples?

samples?

A: Considering sample quantity is not big, we support ship samples by EMS,TNT or fedex , fast and less

damages.

5.Q:

5.Q: Why

Why

Why don't

don't

don't you

you

you ship

ship

ship samples

samples

samples by

by sea?

sea?

sea? we

we are

are

are informed

informed

informed shipping

shipping

shipping by

by sea

sea

sea is

is cheaper

cheaper

cheaper than

than

than by

by air.

air.

A: As sample quantity is not big, and customer want to delivery it by sea, it must be LCL shipping( it

means it's a less container loading shipping), generally LCL shipping freight is very low, or it could be

ZERO, BUT in destination port, nearly ALL countries charge very high port fees, it might be expensive

than by

air,

thought shipping by air "sounds" expensive.

6.Q:

6.Q: What's

What's

What's your

your

your minimum

minimum

minimum order

order

order quantity:

quantity:

A: 10sets, one or two samples are ok .

7.Q:

7.Q: Could

Could

Could I

I use

use

use my

my own

own

own forwarder?

forwarder?

Yes

8.Q:

8.Q: I

I am

am new

new

new to

to internation

internation

internation business,could

business,could

business,could you

you

you find

find

find an

an experienced

experienced

experienced forwarder

forwarder

forwarder to

to organize

organize

shipment

shipment for

for

for us?

us?

A: Yes, we will assist and guild you to work out the shipping and import process.

9.Q:

9.Q: Is

Is the

the

the sample

sample

sample same

same

same with

with

with formal

formal

formal orders?

orders?

A: Yes, sample's specification, performance, quality are totally same with formal orders.

10.Q:

10.Q: Could

Could

Could you

you

you print

print customer's

customer's

customer's logo

logo

logo and

and

and information

information

information on

on cartons

cartons

cartons and

and

and kits?

kits?

A: Yes, but it is some charge fee for sample, and no charge fee for bulk order.

11.Q:

11.Q: What's

What's

What's your

your

your delivery

delivery

delivery time?

time?

A: For samples: within 7days; For orders: within 25days.

12.Q.

12.Q. How

How

How to

to control

control

control quality?

quality?

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A: At Golden Motor , each ebike and e-bike kit will be test 100%, our QA will check products as

professional requirement, and sign an independent certificate for each product, so we confirm Golden

Motor products are 100% good before shipping.

10 Returns

Returns

Returns and

and

and Repairs

Repairs

We offer a flexible 7 day return policy and are happy to accept items back for a refund or

exchange if the items are damaged or faulty upon receipt or you simply don't like what you've ordered.

If a part is missing or damaged, we will arrange exchange or repair. If there are any issues upon receipt

and opening of the package:

Goods must be returned within 7 days of receipt.

Goods must be in original packaging.

Goods must not be fitted or used.

The customer is responsible for meeting the return postage costs. The customer is responsible for

ensuring that the goods arrive in good condition (we recommend that return shipment be insured).

11 Warranty

Warranty

11.1

11.1 How the warranty applies

As the makers, we warranty against possible material or construction defects, provided the following

conditions are satisfied :

Proof of purchase. The warranty starts on the date of purchase.

Only the first owner is entitled to the warranty.

2 years for the frame, fork, all mechanical and electrical parts, except normal wear and tear

items.

1 year for the battery up to 70% depth of discharge from its original rated capacity. This can

be verified by the dealer where the bike was purchased.

11.2

11.2 How the warranty does not apply

Inadequate maintenance.

Unauthorized alteration, modification or misuse.

Damage through abuse, neglect or accident.

Assembly in disregard of instructions in this manual.

Repairs by persons other than Golden Motor Authorized Dealers. (If you need local repair

and a Golden Motor dealer is not nearby, contact us for assistance in authorizing repair).

When the bicycle is used negligently or has damage resulting from a traffic accident.

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Normal wear and

tear.

Poor maintenance or modifications that no longer comply with regulations or original

specifications.

Damage due to external causes.

T he bicycle is used for rental.

The battery pack is used incorrectly or damaged. This also applies to improper charging.

Compensatory costs arising from damages or accidents, or cost incurred by loss of the

bicycle

’

s usage.

This warranty does not cover use for commercial purposes.

11.3

11.3 How the warranty works

Original defective parts that are sent or returned to the dealer for assessment will be

replaced by the same or equal value part.

Labor and transportation charges are not included.

Caution

Caution :

: Unauthorized

Unauthorized

Unauthorized changes/modification

changes/modification

changes/modification or

or tampering

tampering

tampering with

with

with any

any

any part

part

part of

of this

this

this product,

product,

product, or

operation

operation in

in any

any

any way

way

way other

other

other than

than

than as

as detailed

detailed

detailed in

in this

this

this User

User

User Manual,

Manual,

Manual, will

will

will render

render

render manufacturer

manufacturer

’

warranty

warranty void.

void.

This motorized bicycle kit complies with the equipment and

manufacturing requirements for bicycles adopted by the Consumer Product

Safety Commission (16 Code of Federal Regulations C.F.R. 1512).

YOUR

YOUR INSURANCE

INSURANCE

INSURANCE POLICIES

POLICIES

POLICIES MAY

MAY

MAY NOT

NOT

NOT PROVIDE

PROVIDE

PROVIDE COVERAGE

COVERAGE

COVERAGE FOR

FOR

ACCIDENTS

ACCIDENTS INVOLVING

INVOLVING

INVOLVING THE

THE

THE USE

USE

USE OF

OF THIS

THIS

THIS BICYCLE.

BICYCLE.

BICYCLE. TO

TO DETERMINE

DETERMINE

DETERMINE IF

COVERAGE

COVERAGE IS

IS PROVIDED

PROVIDED

PROVIDED YOU

YOU

YOU SHOULD

SHOULD

SHOULD CONTACT

CONTACT

CONTACT YOUR

YOUR

YOUR INSURANCE

INSURANCE

COMPANY

COMPANY OR

OR AGENT.

AGENT.

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