Google Nest Hello User manual

2019 | Condential and Proprietary | Do not distribute
Nest Hello
Nest Pro Guide

2019 | Condential and Proprietary | Do not distribute
Any Qs?
Pro line: 855-VIP-NEST or 855-847-6378
For footnotes - head to the back of this guide
Got Feedback? Tell us what you think here.
Hey there!
Welcome to the Google Nest Hello Pro Guide.
Here you will nd everything you need to install
Nest Hello for customers so they know who’s knocking.
Section Page
Technical specs
Get to know Nest Hello on a deeper level.
4
Installation guides
A step-by-step guide to installing Nest Hello.
5
Category expeise
Find out how Nest Hello does it beer.
11
Beer Together
Explore the benets of using Nest Hello along with other Google
Nest products.
14
Additional resources 15

2019 | Condential and Proprietary | Do not distribute
Status light
Speaker
Light ring
4:3 HD video with HDR
and 160º eld of view
Microphone
Buon
Infrared LEDs
4.6 in
(11.7 cm)
1.7 in
(4.3 cm)
●Google Nest Hello
video doorbell
●Chime connector
●15° wedge
●Release tool
●Masonry drill bit
●Window decal
●Wall plate
●Extension wires
●Wall anchors
●Screws
●Quick Sta Guide
Let’s take a closer look at Nest Hello to see what it takes to be a beer doorbell.
1.0 in
(2.6 cm) What’s in the box
Meet Nest Hello

2019 | Condential and Proprietary | Do not distribute
Weight Power requirements Camera Video
Field of view Lights Night Vision
Weather resistance
12V AC–24V AC; requires
a 10VA transformer and
wired doorbell
HD UXGA 1600 x 1200,
up to 30 frames/sec,
H.264 encoding, HDR
850nm infrared LEDs
RGB light ring
and status light
IPx4 rating
Sensors
Ambient light
Operating temperature
5˚F to 104˚F (-15
˚C to 40˚C)
Audio
High-quality speaker
and microphone
160° diagonal
1/3-inch, 3-megapixel
(2K) color sensor, 8x
digital zoom
4.55 oz
(129 g)
Security
128-bit AES with TLS/SSL
Wireless
●802.11a/b/g/n/ac (2.4GHz/5GHz) 2x2 MIMO Wi-Fi; WEP, WPA, WPA2 encryption suppoed
●802.15.4 (2.4GHz)
●Bluetooth Low Energy
Product requirements
●Requires a wired doorbell.
Connectivity requirements
●Wi-Fi 802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption suppoed).
●Working broadband Internet connection with at least 2 Mbps upload speed (DSL may not qualify).
●Requires a compatible phone or tablet with the free Nest app and Bluetooth 4.0. For more info visit
nest.com/requirements.
Bandwidth requirements
●At 1600 x 1200, Nest Hello requires 800 to 2000 Kbps of upload bandwidth while streaming video. Nest Hello will
use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware,
your Nest Hello streams all video to the cloud for secure osite storage. At 1600 x 1200, each Nest Hello could
use 150GB to 600GB of upload bandwidth per month depending on the video quality seing.
All the specs

2019 | Condential and Proprietary | Do not distribute
This is your comprehensive guide to installing Nest Hello.
Don’t have time to read through the steps? Go to the Additional Resources section to watch
the installation video.
Get Prepared:
Nest Hello needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA.
Check with a meter or visit the voltage requirements suppo page here or the compatibility widget here.
Step 1: Gather what you’ll need
Tools:
●Phillips screwdriver
●Power drill with Phillips bit
●Ladder
●Bubble level
●Voltage meter
●Transformer
Nest app and Internet requirements:
●Customer’s compatible phone or tablet, check here
for requirements
●Wi-Fi network password
●Broadband Internet connection with minimum of 2
Mbps upload speed for each camera in the home
●Check Wi-Fi signal at doorbell location
Step 2: Have customer sign into account or create one
●To download the Nest app and create a free account direct them to Google Play or the Apple App Store.
If Nest products are already in the household the customer should be signed in already.
Step 3: Scan the QR code
●If the customer is new to Nest: Tap Add New + on the app home screen.
●If the customer already has account: Tap Seings in the top right corner of the
home screen then select Add product.
●Scan the QR code on the back of the camera body. This helps the app know what
you’re installing.
●Scan the code in good lighting with no shadows. Sta with the phone about a foot
away and move closer to the code till it scans.
●If you can’t scan the code, tap Continue Without Scanning and type in the
numbers above the QR code.
Installation guide
Step by step

2019 | Condential and Proprietary | Do not distribute
Step 4: Turn o power
●Before turning o the power, test the existing doorbell to conrm the
wired system is intact.
●Locate the home’s breaker or fuse box and turn the power o to the
doorbell and chime. Turn o the main power switch if need be.
●Ring the doorbell to conrm it is turned o.
Geing staed:
Step 5: Remove the chime cover if applicable
●Find the doorbell’s chime and remove the cover. You may need the
ladder to reach.
●Covers vary, some pull or slide o while others use screws.
Tip: If there is no existing chime recommend a Google Home Mini
speaker to announce door guests.
Step 6: Take a picture of the chime’s wires on your phone
This will help with future troubleshooting.
Step 7: Tell the app about your chime wires
Using the app, select the number of wires in your chime and tap on the
wire labels. These labels are usually on or next to the wire connectors or
even on the inside of the chime cover.
Step 8: Connect the chime wires
The app will walk you through the steps with custom instructions
depending on what wires you entered into the app. Follow the specic
wiring the app instructs.
Step 9: Mount the chime connecter
Once the wiring is done, nd a place to put the chime connector. Make
sure the connector and wires don’t touch the chime or any moving
pas, or it may not sound right or work at all. If space is very tight, it
may be easier to aach the connector to the outside of your chime
cover.

2019 | Condential and Proprietary | Do not distribute
Step 13: Mark holes for the wall plate
●Now mark screw holes for installation with the backplate.
Impoant: You may not be able to re-use the screw hole from your old
doorbell. The doorbell wires must come through the boom of Hello’s
wall plate hole (as pictured). If they don’t, they can prevent Nest Hello
from locking onto the wall plate.
●Again, make sure the Nest logo is at the boom.
●Use a bubble level to check that the wall plate is straight.
Step 14: Install the wall plate
●Drill pilot holes with either a 3/32nd drill bit, hammer drill, or use
the included masonry bit and wall anchors if you’re drilling into
stone, stucco, or other hard materials.
●Install the screws. Make sure the Nest logo is at the boom. The
wall plate is not reversible.
●Use a bubble level to double check that the plate is level. The
horizontal screw hole on the plate’s boom will let you
straighten the backplate if needed.
Step 10: Replace the chime cover
Now put the chime’s cover back on.
Step 12: Use the wedge if needed
If the doorbell is located in a corner, you can use the included wedge to
change the viewing angle. This will point Nest Hello away from the wall
and help prevent the IR night vision light from washing out the video.
You can ip the wedge to angle the camera in the opposite direction.
The wedge has adhesive strips. Just stick it onto the wall plate.
Step 11: Disconnect the current doorbell
Remove your current doorbell and disconnect the wires. You’ll need a
screwdriver for this step.

2019 | Condential and Proprietary | Do not distribute
Step 15: Connect the wires
●Before connecting, make sure the wires are clean.
●Connect the wires to Nest Hello. It doesn’t maer which terminal
you connect a wire to. Make sure the wires point down, not up,
so any excess can be tucked back into the wall.
●If the wires are too sho, use the wire extenders that are
included in the box.
Step 17: Switch the power on
Go to the home’s breaker or fuse box and turn on the power to
the doorbell and chime.
Step 16: Mount the doorbell
●To aach Nest Hello, simply slide the top of the doorbell into the
backplate. Then press until the doorbell clicks into place.
●If it doesn’t seat properly or you don’t hear a click, re-check that
you’ve fully tucked any excess wire back into the hole.
●If you ever need to remove Nest Hello, push the included release
tool (or a thumbtack) into the hole on the boom to release it.
Step 18: Check that Hello is on
Nest Hello will take a few seconds to turn on. You’ll hear a chime and the light ring should sta pulsing
blue. If it’s not, select “No, it’s not blue” in the app and it will help you troubleshoot.

2019 | Condential and Proprietary | Do not distribute
Solve it:
Check Internet service or router. Extreme
temperatures can cause the Nest Hello to shut o
Wi-Fi for protection.
Try restaing Hello by:
- Disconnecting the back plate with the provided
tool and leaving Hello connected to the wires.
- Inse the tool into the hole near the top of Hello
and hold for about 10 secs until the light turns
o. Then release.
- Hello will then resta and try reconnecting to
the previous Wi-Fi.
-Note: Holding the doorbell buon down will
reset to factory seings.
Solve it:
The Nest Hello shares the same errors as other Nest
cameras. For a comprehensive list of these error
codes visit here.
You receive an error
message in the app Nest Hello is oine
Take a look at how to solve some of the most common issues that can arise with Nest Hello.
Visit here to nd additional Nest Pro’s.
Troubleshooting tips

2019 | Condential and Proprietary | Do not distribute
Solve it:
This light indicates that Hello isn’t geing enough power. It
will continue to work as a standard doorbell but will likely
turn o video stream to preserve power. Check the voltage,
you may need to upgrade the transformer the chime’s wires
are connected to.
Chime won’t stop ringing
There is a blinking
yellow light
Take a look at how to solve some of the most common issues that can arise with Nest Hello.
Solve it:
Electronic chimes might ring unexpectedly. At a rst glance, it
might seem like this is due to a faulty chime as a small amount
of voltage can be present. This is normal as there’s a 3 ohm
resistance in series in the puck during steady state.
The leading cause is mis-wiring, especially with more complex
chimes that use 3 wires. Note if chimes are connected to
intercoms, gates that open and close, or other devices. Return
to the app and re-wire (Step 8).
Troubleshooting tips
Solve it:
Nest Hello requires 16-24V. Some homes, especially older
homes, may require the installation of a transformer. It’s
recommended that Nest Pros have a Voltage Meter and
Transformer available to allow for a seamless install. Nest Hello
replaces your existing wired doorbell. Customers can check
compatibility at nest.com/works.
Installing a transformer

2019 | Condential and Proprietary | Do not distribute
Let’s see how Nest Hello is the ultimate way of seeing who is at the door.
Streaming
Streaming is the quickest way to deliver
Internet-based content to devices across the web in
real time. Nest Hello replaces your existing wired
doorbell and streams video 24/7. Check in anytime,
anywhere to review a 3-hour snapshot of your video
history.1 With a Nest Aware subscription users can
see even more recorded video.
Ales
Sma cameras capture images and send ales
based on motion, sound, or other events. Snippets
shown in ale notications provide critical
information that help you decide whether or not to
dive deeper into your footage. So if you’ve missed
an appointment with a customer, you can leave
them a message through the doorbell so they
know they have missed you. If they are close by
they can respond, leing you know they are just
around the corner. With an optional Nest Aware
subscription the Nest Hello can also recognize
family and friends.1, 2
Category expeise:
Nest Hello

2019 | Condential and Proprietary | Do not distribute
Let’s see how Nest Hello is the ultimate way of seeing who is at the door.
High Dynamic Range (HDR)
Cameras with HDR capture multiple images at
dierent exposures and combine those exposures
into a single, balanced image that highlights the
clearest, sharpest pas of each one. Nest Hello
has day and night HDR, so details in areas like a
sunny lawn and a dark shaded porch won’t get
washed out or hide details of the scene. Ensuring
you get a detailed picture.
Category expeise:
Nest Hello
Detection
Package detection is a new feature designed to
send users unique ales aleing them that a
package has been delivered and picked up. Once
packages are within Hello’s eld of view are
recognized and are at rest for a few seconds, Hello
will send the user the ale.

2019 | Condential and Proprietary | Do not distribute
Chime duration
If there is an electronic chime, Hello allows for users
to adjust how long the doorbell rings when someone
presses the buon. Visit your Hello on the Nest app
and select Seings. Find Chime Duration and make
the necessary adjustments.
Managing notications
When your camera notices activity, you can have it
send an ale to your phone, send an email, or both.
You can choose what types of activity your camera
looks for and whether to get notications all the
time or only when you’re away. You can also decide
where your notications go to, like your phone or
email. Visit here for more details about notications.
Silencing the doorbell
Is the baby sleeping and you don’t want it disturbed?
Maybe it’s you who is sleeping. Hello will still send
notications to your phone when someone rings the
doorbell and the visitor will hear a tone when they
press the buon, but you won’t hear your indoor
chime or visitor announcements from your Google
Assistant. Visit Seings on the Nest app to apply. If
you only want to temporarily mute your doorbell
chime, you can select Quiet Time icon instead.
Let’s see how Nest Hello is the ultimate way of seeing who is at the door.
Category expeise:
Nest Hello

2019 | Condential and Proprietary | Do not distribute
How does it work
together?
Access the Nest Hello
outside of a smaphone
with the Google Nest
Hub and Google Home
speakers.
●See who’s at the door on
Nest Hub’s display.
●Hear chimes and voice
announcements of familiar
faces through the Google
Home speakers.
●Controlled via the Nest app.
●See who’s ringing at the door
and unlock the door for them
via the Nest app.
Ask the Google
Assistant
Powered by the Google Assistant, Google Nest products come
together to help customers even more throughout their day.
“Hey Google,
show me the
front door.”
“Hey Google,
make sure the
front door is
locked.”
Google Nest Secure
with Nest Hello makes
sure your front door and
entire home is covered.
●Controlled via the Nest app.
●Arm and disarm from anywhere
in the Nest app.
●Equipped with Google Assistant
Google Nest Cams see
what Nest Hello can’t,
indoors and outdoors.
●View from the Nest app and
Nest Hub.
●Indoor & outdoor IQ cameras
are equipped with the Google
Assistant.
●Person and Familiar Face ales.
“Hey Google,
show me the
garden ”
“Hey, Google,
Arm the security
system”
Here are other handy devices that
help create the sma home. All
accessible from the Nest app.
Nest thermostats Nest Protect
Nest x Yale Lock
and Nest Hello work
great together as
neighbors.
Beer together

2019 | Condential and Proprietary | Do not distribute
Prefer watching videos? Take a look at our Nest Hello installation video:
Tell us what you thought about this training here.
Additional resources

2019 | Condential and Proprietary | Do not distribute
Additional resources
Here are some useful Nest Hello links if you need more information:
●GRT: hps://googleretailtraining.exceedlms.com/student/path/11784-nest-hello
●Google Store: hps://store.google.com/us/product/nest_hello_doorbell?hl=en-US
●Google Suppo: hps://suppo.google.com/googlenest/answer/9249772?hl=en
Tell us what you thought about this training here.

2019 | Condential and Proprietary | Do not distribute
Visit the website for a complete overview: hps://nest.com/
Want to know more about:
○Google Nest Hub? Go to
hps://googleretailtraining.exceedlms.com/student/path/14351-google-nest-hub
hps://store.google.com/us/product/google_nest_hub?hl=en-US&GoogleNest
○Google Nest Cams? Go to
hps://googleretailtraining.exceedlms.com/student/path/11806-nest-cam-family
hps://store.google.com/us/magazine/compare_cameras?hl=en-US
○Google Nest Protect? Go to
hps://googleretailtraining.exceedlms.com/student/path/11697-nest-protect
hps://store.google.com/us/product/nest_protect_2nd_gen?hl=en-US
○Google Nest Secure? Go to
hps://googleretailtraining.exceedlms.com/student/path/11850-nest-secure
hps://store.google.com/us/product/nest_secure_alarm_system?hl=en-US
○Google Nest x Yale lock? Go to
hps://googleretailtraining.exceedlms.com/student/path/11856-nest-yale-lock
hps://store.google.com/us/product/nest_x_yale_lock?hl=en-US
Tell us what you thought about this training here.
Additional resources

2019 | Condential and Proprietary | Do not distribute
1. Some features, including video streaming, recording, and mobile notications, require working internet and
Wi-Fi. Chromecast-enabled TV required to view on TV.
2. Familiar face ales require a Google Nest Aware subscription. Not available on Hellos used in Illinois.
Footnotes