Grandstream Networks HandyTone-801 User manual

HandyTone-801 User Manual(Automatic Provisioning Version)Ver1.0.1 2017/08/25 created
Copyright © 2017 cloudippbx.com

Than you for purchasing Grandstream HT-801. Ma e sure and ac nowledge that you have read this manual before
using your device.
Disclaimer
•This document is subject to change without prior notice.
•A possibility of noise, bro en voice, or disconnection may occur because of customers’ or our networ
environment. We cannot guarantee the quality of voice.
•The company assumes no responsibility on the difference of call or voice quality when the hearing acuity of
individuals is concern.
•The company assumes no responsibility when it was used outside Japan.
•As for HT-801 regular server maintenance, you may experience temporarily service stops without prior notice.
•
The company assumes no responsibility for the damages of customer caused by the phone malfunction or
•
The company assumes no responsibility for the damages of customer caused by the phone malfunction or
brea down.
Package Contents
•HT-801
•AC Power Adaptor
•Ethernet Cable
•
User’s Manual
•
User’s Manual
Product Care
•Please use soft dry clothes to clean the device.
•Don’t use wet clothes.
•Don’t use volatile chemicals li e benzene, or thinner since they can damage the device. If you want to use a
chemical wipe, please read the cautionary notes before using it
.
chemical wipe, please read the cautionary notes before using it
.
Copyright © 2017 cloudippbx.com 2

HandyTone-801 is an adaptor for connecting an analog phone device to our service. To use the device, the customer
needs to subscribe to an Internet Service Provider. Customer with no broadband router features needs to provide a
separate broadband router.
HandyTone‐801
Device Assembly
INTERNET RESET POWER DC PHONE
Port Description
INTERNET Connects LAN cable’s (Ethernet) accessory.
POWER DC
Connects special DC adaptor accessory.
1.
Switch
the analog phone device’s line type to tone.
POWER DC
Connects special DC adaptor accessory.
PHONE Connects analog phone device.
※Use appropriate phone cable accessory to analog phone when connecting.
RESET Use when restarting the device.
1.
Switch
the analog phone device’s line type to tone.
2. Connect the phone cable with HandyTone-801’s Phone and analog phone device.
3. Connect Ethernet cable with HandyTone-801’s Internet to a broadband router.
4. Connect AC Adaptor to HandyTone-801’s DC 5V and plug to an electric soc et.
※Perform the procedure in correct order. Ma e sure that cable and adaptor were plugged in properly.
It ta es a couple of minutes to place a call after connection. Please wait a moment.
Copyright © 2017 cloudippbx.com 3

①Confirm HandyTone‐801 device s IP address.
1. After pic ing-up the handset of the phone device connected to HandyTone-701, dial ***.
2. If setting is not yet performed, E103E, an English voice, will be played from the handset. After dialing #, confirm
Accessing Web GUI
whether an English voice saying ENTER A MENU OPTION is played.
※If already set, a voice saying “ENTER A MENU OPTION” will be played.
3. After ENTER A MENU OPTION is played, dial 02. Device IP address will be dictated per character in English.
Example: 1-9-2.1-6-8.1.2
②
Open Web GUI via web browser.
②
Open Web GUI via web browser.
1. Open a web browser and enter the device’s IP address obtained from Step 1 on the URL field. Format: [http://IP
Address]. Example: http://192.168.1.2/
2. Type password and clic [Login]. Default password: admin
Copyright © 2017 cloudippbx.com 4

Provisioning is a service that we provide to automatically configure your device via HTTPS. Just ma e sure your
device’s networ and provisioning settings are configured correctly and it will fetch the latest settings every time it is
rebooted. Advantages of provisioning include, but are not limited to, (1) Device can be easily configured by simply
Automatic Provisioning
setting it to be provisioned through our server, and (2) If you own multiple devices, they can be simultaneously
provisioned as long as they properly connected to your networ .
① Register the MAC address of your
device on the customer portal. Although
not necessary, you may also set the
Provisioning Server
② Set the provisioning configurations
on your devices. A device will request
for the configuration file every time it
is rebooted.
not necessary, you may also set the
provisioning settings for your circle.
Provisioning Server
is rebooted.
③ The provisioning server sends the configuration
file which is unique for each device. The server
identifies a requesting device by its MAC address.
Login Server
④ After a successful provisioning, your
devices will register to the login server
and you can now start to make calls.
SIP Traffic
Copyright © 2017 cloudippbx.com 5

①Obtain Device Mac Address.
Grandstream devices are assigned with a unique MAC address in the format of 000BXXXXXXXX where X is any digit
from 0 to 9. MAC address will be used to identify the device during the provisioning process. The MAC address can be
Provisioning Configuration
retrieved in various ways.
Via Device Sticker
A stic er is attached at the bac side of the device containing its MAC address.
Via Web
1.
Open the device’s Web GUI on web browser.
1.
Open the device’s Web GUI on web browser.
2. Type password and clic [Login]. Default password: admin
3. Status page is displayed.
Copyright © 2017 cloudippbx.com 6

②Register Device MAC Address.
1. Access the customer management page via web brower.
2. Clic [Grandstream Provisioning] on left menu or hover over [Settings] then clic [Grandstream Provisioning].
Provisioning Configuration
3. Search the unique to which the device will be assigned to and enter the MAC address obtained from Step 1 in
Grandstream Device MAC Address. Once done, clic [Update].
Copyright © 2017 cloudippbx.com 7

③ Create provisioning settings for your circle. Continue with the next steps only if you want to create your own
provisioning settings. Otherwise, default provisioning settings will be automatically created upon the first
provisioning request from your circle. You can change these settings later if you wish to.
1.
Clic [
Provisioning Settings
].
Provisioning Configuration
1.
Clic [
Provisioning Settings
].
2. Provisioning Settings page is displayed.
Provisioning Server: URL of server to be used on your Grandstream devices is displayed here.
Login Port: Choose 5060 or 25060. Pac ets between the SIP server and device will be sent through the port specified.
Call Waiting: Disable or enable call waiting.
Firmware Upgrade and Provisioning: Disable or enable automatic updating of firmware of your devices.
Timezone
: Choose the
timezone
for your location. * Setting might not be supported in all devices.
Timezone
: Choose the
timezone
for your location. * Setting might not be supported in all devices.
Once done, clic [Create].
Copyright © 2017 cloudippbx.com 8

④ Device configuration.
1. Open the device’s Web GUI on web browser.
2. Type password and clic [Login]. Default password: admin
3. Click [ADVANCED SETTINGS]
Provisioning Configuration
Upgrade via: Select HTTPS.
Config Server Path: Enter the URL of Provisioning Server as shown on Step 3.
Once done, clic [Apply] then clic [Reboot]
※
Rebooting
of device may ta e a few minutes and device might reboot more than once during the process. Please
※
Rebooting
of device may ta e a few minutes and device might reboot more than once during the process. Please
ta e note also that the device will be provisioned every time it is rebooted.
Copyright © 2017 cloudippbx.com 9

⑤ Confirm device registration on customer management page.
1. Go to [Unique List]
2. Search the unique to which the device was assigned.
Provisioning Configuration
The icon indicates that the settings were loaded successfully; device is registered and can now be used. is
shown if the device was not able register due to provisioning or other unexpected error. Please see the
troubleshooting section. If it still fails after several attempts, please contact us.
Copyright © 2017 cloudippbx.com 10

1. Pic -up the handset.
2. Dial ***. A voice guidance saying “ENTER A MENU OPTION” will be played. (Dialing * immediately will play
current mode for menu number 01 (DHCP mode or STATIC IP mode).
3. Enter menu number and confirm setting. As needed, dial 9 to toggle options for selected menu.
4.
Dial * to switch to next menu.
Confirming Settings via Voice Guidance
4.
Dial * to switch to next menu.
Menu
Number English Voice Guidance Operating procedure/Contents
01 DHCP MODE ( Dynamic Host
Configuration Protocol Mode ) and STATIC IP MODE
Warning: Static IP mode is not supported
in Agile Phone service.
02
IP
ADDRESS
Voice guidance for the current
HandyTone’s
IP address will be played.
02
IP
ADDRESS
HandyTone’s
IP address will be played.
03 SUBNET The current subnet mas ’s IP address will
be played in voice guidance.
04 GATEWAY Voice guidance for the current gateway’s
IP address will be played.
05
DNS
SERVER
Voice guidance for the current DNS
05
DNS
SERVER
Voice guidance for the current DNS
server’s IP address will be played.
INVALID ENTRY Returns to Main Menu automatically.
Copyright © 2017 cloudippbx.com 11

1. Open the device’s Web GUI on web browser.
2. Type password and clic [Login]. Default password: admin
3. Click [ADVANCED SETTINGS]
Enable Firmware Upgrade (Optional)
Upgrade via: Select HTTP.
Firmware Server Path: Enter firmware.grandstream.com.
Automatic Upgrade: Select Yes, check for upgrade every () minutes and input 10080 on field provided.
Firmware Upgrade and Provisioning: Select Always Check for New Firmware at Boot Up.
Once done, clic [Apply] then clic [Reboot]
※
Firmware upgrade will ta e a few minutes. Please do not unplug your device during the operation. If the upgrade
Copyright © 2017 cloudippbx.com
※
Firmware upgrade will ta e a few minutes. Please do not unplug your device during the operation. If the upgrade
fails, reset the device then repeat the upgrade procedure. Instructions on how to reset your device are also included
in this manual.
12

Perform these step to manually bac up the settings of your device in text or XML format.
1. Open the device’s Web GUI on web browser.
2. Type password and clic [Login]. Default password: admin
3.
Click [
ADVANCED SETTINGS
]
Backup Device Settings (Optional)
3.
Click [
ADVANCED SETTINGS
]
Dowload Device Configuration: Clic [Download] button to download bac up file in text format.
Dowload Device XML Configuration: Clic [Download] button to download bac up file in XML format.
※SIP account password is not included in bac up file.
Copyright © 2017 cloudippbx.com 13

Perform these step to restore your device from a bac up file that you have created.
1. Open the device’s Web GUI on web browser.
2. Type password and clic [Login]. Default password: admin
3.
Click [
ADVANCED SETTINGS
]
Restore Device Settings (Optional)
3.
Click [
ADVANCED SETTINGS
]
4. Under Upload Configuration, clic [Upload from local directory] button.
5. On the next page, clic [Choose File]. Locate the configuration file (Default filename: config.txt or config.xml)
then clic [Upload Configuration].
Copyright © 2017 cloudippbx.com 14

6. A page will be displayed while the configuration file is being processed. After 250 seconds, clic [Clic to relogin]
to chec restored settings.
Restore Device Settings (Optional)
※You must enter the passwords for the account manually since SIP account password is not included in bac up file.
Copyright © 2017 cloudippbx.com 15

This manual contains precautions to assure user’s safety while using this product.
If the precautions are disregarded, the extent of consequences is presented below.
Safety Precautions
This indicates that ignoring or mishandling of this notice might result to death or serious injury to the person.
WARNING
This indicates that ignoring or mishandling of this notice might result to harm to the person.
Immediately unplug the device from the power supply if there is a strange smell and smo e.
Don’t use the device and immediately contact the dealer for repair. This may cause fire or explosion.
WARNING
CAUTION
WARNING
Do not disassemble or modify. The device may malfunction, cause electric shoc and fire.
Do not insert metal to the opening or drop the product. If in case a metal is inserted to the device, unplug
the device and contact the dealer. The device may malfunction, cause electric shoc and fire.
Do not pour water or any foreign object inside the device.
If
in
case
water
or
any
foreign
object
is
poured
or
inserted
to
the
device,
unplug
the
device
and
contact
If
in
case
water
or
any
foreign
object
is
poured
or
inserted
to
the
device,
unplug
the
device
and
contact
the dealer.
Do not touch the device when lightning occurs. This may cause electric shoc .
Do not use in bathroom or shower room. The device may malfunction, cause electric shoc and fire.
Don’t place in a damp, dusty or direct sunlight. The device may malfunction, cause electric shoc and fire.
This device is not waterproof. If in case water entered the device, unplug the device and contact the dealer.
CAUTION
CAUTION
Immediately unplug the device from the power supply if there is a strange smell and smo e.
Don’t use the device and immediately contact the dealer for repair. This may cause fire or explosion.
Do not disassemble or modify. The device may malfunction, cause electric shoc and fire.
Do
not
insert
metal
to
the
opening
or
drop
the
product.
If
in
case
a
metal
is
inserted
to
the
device,
unplug
Do
not
insert
metal
to
the
opening
or
drop
the
product.
If
in
case
a
metal
is
inserted
to
the
device,
unplug
the device and contact the dealer. The device may malfunction, cause electric shoc and fire.
Do not pour water or any foreign object inside the device.
If in case water or any foreign object is poured or inserted to the device, unplug the device and contact
the dealer.
Do not touch the device when lightning occurs. This may cause electric shoc .
Copyright © 2017 cloudippbx.com 16
Do not use in bathroom or shower room. The device may malfunction, cause electric shoc and fire.


Troubleshooting
PROBLEM
CAUSE
SOLUTION
Please chec this troubleshooting procedure before requesting a repair. If the problem doesn’t get resolved, please
contact us.
PROBLEM
CAUSE
SOLUTION
General Failure Plug and Unplug from the power source. (Do
this for few times). Wait for at least one minute
before plugging the device.
If the problem is not resolved after doing this,
please contact our customer support service.
Indicate your number and broadband products.
Indicate your number and broadband products.
No ringer sound Ethernet cable is disconnected.
AC adapter is disconnected.
Did you change the volume
settings?
Please chec the connection of the Ethernet
cable.
Please chec the connection of the AC adapter.
Please adjust the volume on the button.
settings?
Did you change the settings on
the display?
Revert the change settings. Disconnect the
Ethernet cable (reboot).
Call is interrupted
by noise
Are there any abnormalities in
the networ environment?
Please chec your networ environment.
Device cannot register
Incorrect settings
Confirm that there is no mista e in the
Device cannot register
after provisioning
Incorrect settings
Networ issue
Firewall issue
Confirm that there is no mista e in the
registered MAC address, provisioning server.
etc.
Please chec your networ environment (UPnP
of the router, SIP-NAT, etc.).
Add corresponding rule for our
provisioning/login server when filtering is
provisioning/login server when filtering is
performed by your routers and/or firewalls.
If the problem is not resolved after doing this,
please contact our customer support service.
Indicate your unique number, MAC address
and model of device.
Copyright © 2017 cloudippbx.com 17


Device Reset
Note that previous configurations will be lost after the initialization process. You need to set all the required settings
again to use your device.
1. Open Setting page via web browser and login.
2.
Clic
[
Basic Settings
]
2.
Clic
[
Basic Settings
]
Reset Type: Select Full Reset.
Once done, clic [Reboot].
※The phone device will be restarted and restored to factory settings.
Copyright © 2017 cloudippbx.com 18