Grandstream Networks HT802 User manual

Grandstream Networks, Inc.
HT802 Analog Telephone Adaptor
User Guide

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HT802 User Guide
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.
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HT802 User Guide
GNU GPL INFORMATION
HT802 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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HT802 User Guide
Table of Content
DOCUMENT PURPOSE .................................................................................................6
CHANGE LOG................................................................................................................7
Firmware Version 1.0.3.2 .......................................................................................................................7
Firmware Version 1.0.2.7 .......................................................................................................................7
Firmware Version 1.0.2.5 .......................................................................................................................7
Firmware Version 1.0.2.3 .......................................................................................................................7
Firmware Version 1.0.1.9 .......................................................................................................................7
GUI INTERFACE EXAMPLES........................................................................................8
WELCOME .....................................................................................................................9
PRODUCT OVERVIEW ................................................................................................10
Feature Highlights................................................................................................................................10
HT802 Technical Specifications ...........................................................................................................10
GETTING STARTED..................................................................................................... 12
Equipment Packaging ..........................................................................................................................12
HT802 Ports Description......................................................................................................................12
Connecting HT802 ...............................................................................................................................13
HT802 LEDs Pattern............................................................................................................................14
CONFIGURATION GUIDE............................................................................................15
Obtain HT802 IP Address via Connected Analogue Phone ................................................................15
Understanding HT802 Interactive Voice Prompt Response Menu ......................................................15
Configuration via Web Browser ...........................................................................................................17
Accessing the Web UI ..................................................................................................................17
Web UI Access Level Management..............................................................................................17
Saving the Configuration Changes...............................................................................................17
Changing Admin Level Password.................................................................................................18
Changing User Level Password ...................................................................................................18
Changing HTTP Web Port ............................................................................................................18
NAT Settings ........................................................................................................................................19
DTMF Methods ....................................................................................................................................19
Preferred Vocoder (Codec) ..................................................................................................................19
Configuring The HT802 Through Voice Prompts.................................................................................20
Register a SIP Account ........................................................................................................................20
Rebooting The HT802 from Remote....................................................................................................22
CALL FEATURES.........................................................................................................23
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HT802 User Guide
CALL OPERATIONS ....................................................................................................25
Placing a phone call.............................................................................................................................25
Direct IP calls .......................................................................................................................................25
Call hold ...............................................................................................................................................26
Call waiting...........................................................................................................................................26
Call transfer..........................................................................................................................................26
Blind transfer.................................................................................................................................26
Attended transfer ..........................................................................................................................26
3-Way conferencing .............................................................................................................................27
Call Return ...........................................................................................................................................27
RESTORE FACTORY DEFAULT SETTINGS ...............................................................28
Using the Reset Button ........................................................................................................................28
Using the IVR Command .....................................................................................................................28
EXPERIENCING HT802 ............................................................................................... 29
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HT802 User Guide
Table of Tables
Table 1: HT802 FXS Analog Telephone Adapter Technical Specifications .................................................10
Table 2: Definition of the HT802 Connectors ..............................................................................................13
Table 3: HT802 LEDs Pattern Description ..................................................................................................14
Table 4: Voice Prompt Menu .......................................................................................................................15
Table 5: HT802 Call Features .....................................................................................................................23
Table of Figures
Figure 1: HT802 Package Contents............................................................................................................12
Figure 2: HT802 Back Panel .......................................................................................................................12
Figure 3: Connecting the HT802 .................................................................................................................13
Figure 4: HT802 LEDs Pattern....................................................................................................................14
Figure 5: Admin Level Password ................................................................................................................18
Figure 6: User Level Password ...................................................................................................................18
Figure 7: Web HTTP Port............................................................................................................................19
Figure 8: SIP Accounts Settings..................................................................................................................21
Figure 9: Account Status .............................................................................................................................22
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HT802 User Guide
DOCUMENT PURPOSE
This document describes the basic concept and tasks necessary to use and configure your HT802. And it
covers the topic of connecting and configuring the HT802, making basic operations and the call features.
Please visit http://www.grandstream.com/support to download the latest “HT802 User Guide”.
This guide covers following topics:
Product overview.
Getting started.
Configuration guide.
Call features.
Call operations.
Upgrading and provisioning.
Restore factory default settings.
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HT802 User Guide
CHANGE LOG
This section documents significant changes from previous versions of user guide for HT802. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.3.2
No major changes
Firmware Version 1.0.2.7
No major changes
Firmware Version 1.0.2.5
No major changes
Firmware Version 1.0.2.3
No major changes
Firmware Version 1.0.1.9
This is the initial version for HT802.
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HT802 User Guide
GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/ht802_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Page
3. Screenshots of Basic Settings Page
4. Screenshots of Advanced Settings Page
5. Screenshots of FXS Port 1 Page
6. Screenshots of FXS Port 2 Page
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HT802 User Guide
WELCOME
The HT802 Analog Telephone Adapter provides transparent connectivity for analog phones and faxes to
the world of Internet voice. Connecting to any analog phone, fax or PBX, the HT802 is an effective and
flexible solution for accessing Internet-based telephone services and corporate intranet systems across
established LAN and Internet connections. The Grandstream Handy Tone HT802 is a new addition to the
popular Handy Tone ATA product family. This manual will help you learn how to operate and manage your
Handy Tone and make the best use of its many upgraded features including simple and quick installation,
3- way conferencing, direct IP-IP Calling, and new provisioning support among other features. This HT802
is very easy to manage and configure, and is specifically designed to be an easy to use and affordable VoIP
solution for both the residential user and the teleworker.
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HT802 User Guide
PRODUCT OVERVIEW
The HT802 is a 2-port analog telephone adapter (ATA) that allows users to create a high-quality and
manageable IP telephony solution for residential and office environments. Its ultra-compact size, voice
quality, advanced VoIP functionality, security protection and auto provisioning options enable users to take
advantage of VoIP on analog phones and enables service providers to offer high quality IP service. The
HT802 is an ideal ATA for individual use and for large scale commercial IP voice deployments.
Feature Highlights
The following tables contains the major features of the HT802
Supports 2 SIP profiles through 2 FXS ports and single 10/100Mbps port
Supports 3-way voice conferencing
Supports wide range of caller ID formats
Supports advanced telephony features, including call transfer, call forward, call-waiting, do not
disturb, message waiting indication, multi-language prompts, flexible dial plan and more
Supports T.38 Fax for creating Fax-over-IP
TLS and SRTP security encryption technology to protect calls and accounts
Automated provisioning options include TR-069 and XML config files
Failover SIP server automatically switches to secondary server if main server loses connection
GR-909 Line Testing Functionalities
HT802 Technical Specifications
The following table resume all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and Upgrade/ Provisioning settings for the HT802.
Table 1: HT802 FXS Analog Telephone Adapter Technical Specifications
Interfaces
Telephone Interfaces
Two (2) RJ11 FXS ports
Network Interface
One (1) 10/100Mbps auto-sensing Ethernet ports (RJ45)
LED Indicators
POWER, INTERNET, PHONE1, PHONE2
Factory Reset Button
Yes
Voice, Fax, Modem
Telephony Features
Caller ID display or block, call waiting, flash, blind or attended transfer,
forward, hold, do not disturb, 3-way conference
Voice Codecs
G.711 with Annex I (PLC) and Annex II (VAD/CNG), G.723.1, G.729A/B,
G.726, OPUS, iLBC, dynamic jitter buffer, advanced line echo cancellation
Fax over IP
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711
for Fax Pass-through
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HT802 User Guide
Short/Long Haul
Ring Load
2 REN: Up to 1km on 24 AWG
Caller ID
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Disconnect Methods
Busy Tone, Polarity Reversal/Wink, Loop Current
Signaling
Network Protocols
TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP,
NTP, TFTP, TELNET, STUN, SIP (RFC3261), SIP over TCP/TLS, SRTP, TR-
069
QoS
Layer 3 (ToS, DiffServ, MPLS)
DTMF Method
In-audio, RFC2833 and/or SIP INFO
Provisioning and
Control
HTTP, HTTPS, TELNET, TFTP, TR-069, secure and automated provisioning
using AES encryption, syslog
Security
Media
SRTP
Control
TLS/SIPS/HTTPS
Management
Syslog support, telnet, remote management using web browser
Physical
Universal Power
Supply
Input: 100-240VAC, 50-60Hz
Output: 5.0VDC/1.0A
Environmental
Operational: 32o – 104oF or 0º – 40ºC
Storage: 14o – 140oF or -10º – 60ºC
Humidity: 10 – 90% Non-condensing
Dimension and
Weight
100mm x 100mm x 29.5mm, 114g (without package)
Compliance
Compliance
FCC 15B, AS/NZS CISPR22, AS/NZS60950, EN55022, EN55024,
EN60950, EN61000-3-2, EN61000-3-3, UL (Power supply)
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HT802 User Guide
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the HT802.
Equipment Packaging
The HT802 ATA package contains:
Figure 1: HT802 Package Contents
Note: Check the package before installation. If you find anything missing, contact your system administrator.
HT802 Ports Description
The following figure describes the different ports on the back panel of the HT802.
Figure 2: HT802 Back Panel
1x HT802
1x 5V Power Adapter
1x Ethernet Cable
1x Quick Installation Guide
1x GPL Statement
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HT802 User Guide
Table 2: Definition of the HT802 Connectors
Connecting HT802
The HT802 is designed for easy configuration and installation. To connect your HT802, please follow the
steps above:
1. Insert a standard RJ11 telephone cable into the p hone port and connect the other end of the
telephone cable to a standard touch-tone analog telephone.
2. Insert the Ethernet cable into the internet or LAN port of the HT802 and connect the other end
of the Ethernet cable to an uplink port (a router or a modem, etc.)
3. Insert the power adapter into the HT802 and connect it to a wall outlet.
4. The Power, Ethernet, and Phone LEDs will be solidly lit when the Phone Adapter is ready for use.
The HT802 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total
solution for networks providing VoIP services with various VoIP features and functions.
Figure 3: Connecting the HT802
Phone 1 & 2
Used to connect the analog phones / fax machines to the phone adapter
using an RJ-11 telephone cable.
Internet port
Used to connect the phone adapter to your router or gateway using an
Ethernet RJ45 network cable.
co
Micro USB Power
Connects the phone adapter to PSU (5V – 1A).
Reset
Factory reset button, press for 7 seconds to reset factory default settings.
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HT802 User Guide
HT802 LEDs Pattern
There are four (4) LED buttons that help you manage the status of your Handy Tone 802.
Figure 4: HT802 LEDs Pattern
Table 3: HT802 LEDs Pattern Description
LED Lights
Status
Power LED
The Power LED lights up when the HT802 is powered on and it flashes when
the HT802 is booting up.
Internet LED
The Ethernet LED lights up when the HT802 is connected to your network
through the Ethernet port and it flashes when there is data being sent or
received.
Phone LED 1&2
The phone LED 1 & 2 indicates status of the respective FXS Ports-phone on
the back panel
OFF - Unregistered
ON (Solid Blue) - Registered and Available
Blinking every second - Off-Hook / Busy
Slow blinking - FXS LEDs indicates voicemail
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HT802 User Guide
CONFIGURATION GUIDE
The HT802 can be configured via one of two ways:
The IVR voice prompt menu.
The Web GUI embedded on the HT802 using PC's web browser.
Obtain HT802 IP Address via Connected Analogue Phone
HT802 is by default configured to obtain the IP address from DHCP server where the unit is located. In
order to know which IP address is assigned to your HT802, you should access to the “Interactive Voice
Response Menu” of your adapter via the connected phone and check its IP address mode.
Please refer to the steps below to access the interactive voice response menu:
1. Use a telephone connected to phone 1 or phone 2 ports of your HT802.
2. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter
the menu option “.
3. Press 02 and the current IP address will be announced.
Understanding HT802 Interactive Voice Prompt Response Menu
The HT802 has a built-in voice prompt menu for simple device configuration which lists actions, commands,
menu choices, and descriptions. The IVR menu work with any phone connected to the HT802. Pick up the
handset and dial “***” to use the IVR menu.
Table 4: Voice Prompt Menu
Menu
Voice Prompt
Options
Main
Menu
“Enter a Menu Option”
Press “*” for the next menu option
Press “#” to return to the main menu
Enter 01-05, 07,10, 13-17,47 or 99 menu options
01
“DHCP Mode”,
“Static IP Mode”
Press “9” to toggle the selection
If using “Static IP Mode”, configure the IP address
information using menus 02 to 05.
If using “Dynamic IP Mode”, all IP address information
comes from the DHCP server automatically after
reboot.
02
“IP Address “ + IP
address
The current WAN IP address is announced
If using “Static IP Mode”, enter 12 digit new IP
address. You need to reboot the HT802 for the new
IP address to take Effect.
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HT802 User Guide
03
“Subnet “ + IP address
Same as menu 02
04
“Gateway “ + IP address
Same as menu 02
05
“DNS Server “ + IP
address
Same as menu 02
07
Preferred Vocoder
Press “9” to move to the next selection in the list:
PCM U / PCM A
iLBC
G-726
G-723
G-729
OPUS
10
“MAC Address”
Announces the Mac address of the unit.
13
Firmware Server IP
Address
Announces current Firmware Server IP address.
Enter 12 digit new IP address.
14
Configuration Server IP
Address
Announces current Config Server Path IP address.
Enter 12 digit new IP address.
15
Upgrade Protocol
Upgrade protocol for firmware and configuration
update. Press “9” to toggle between TFTP / HTTP /
HTTPS
16
Firmware Version
Firmware version information.
17
Firmware Upgrade
Firmware upgrade mode. Press “9” to toggle among
the following three options:
always check
check when pre/suffix changes
never upgrade
47
“Direct IP Calling”
Enter the target IP address to make a direct IP call,
after dial tone. (See “Make a Direct IP Call”.)
86
Voice Mail
Access to your voice mails messages.
99
“RESET”
Press “9” to reboot the device
Enter MAC address to restore factory default setting
(See Restore Factory Default Setting section)
“Invalid Entry”
Automatically returns to main menu
“Device not registered”
This prompt will be played immediately after off hook
If the device is not register and the option “Outgoing
Call without Registration” is in NO
Five success tips when using the voice prompt
“*” shifts down to the next menu option and “#” returns to the main menu.
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HT802 User Guide
“9” functions as the ENTER key in many cases to confirm or toggle an option.
All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP
address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26
should be key in like 192168000026. No decimal is needed).
Key entry cannot be deleted but the phone may prompt error once it is detected.
Configuration via Web Browser
The HT802 embedded Web server responds to HTTP GET/POST requests. Embedded HTML pages allow
a user to configure the HT802 through a web browser such as Google Chrome, Mozilla Firefox and
Microsoft’s IE.
Accessing the Web UI
1. Connect the computer to the same network as your HT802.
2. Make sure the HT802 is booted up.
3. You may check your HT802 IP address using the IVR on the connected phone. Please see Obtain
HT802 IP Address Via Connected Analogue Phone.
4. Open Web browser on your computer.
5. Enter the HT802’s IP address in the address bar of the browser.
6. Enter the administrator’s password to access the Web Configuration Menu.
Note: The computer must be connected to the same sub-network as the HT802. This can be easily done
by connecting the computer to the same hub or switch as the HT802.
Web UI Access Level Management
There are two default passwords for the login page:
User Level
Password
Web Pages Allowed
End User Level
123
Only Status and Basic Settings
Administrator Level
admin
All pages
The password is case sensitive with maximum length of 25 characters.
When changing any settings, always submit them by pressing the Update or Apply button on the bottom
of the page. After submitting the changes in all the Web GUI pages, reboot HT802 to have the changes
take effect if necessary; most of the options under the Advanced Settings and FXS Port (x) pages require
reboot.
Saving the Configuration Changes
After users makes changes to the configuration, pressing the Update button will save but not apply the
changes until the Apply button is clicked. Users can instead directly press the Apply button. We
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HT802 User Guide
recommend rebooting or powering cycle the phone after applying all the changes.
Changing Admin Level Password
1. Access your HT802 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings and navigate to Advanced Settings > Admin Password.
4. Enter the new admin password.
5. Confirm the new admin password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 5: Admin Level Password
Changing User Level Password
1. Access your HT802 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings and navigate to Basic Settings > End User Password.
4. Enter the new user password.
5. Confirm the new end-user password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 6: User Level Password
Changing HTTP Web Port
1. Access your HT802 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin) and press Login to access your settings.
3. Go to Basic Settings > Web Port.
4. Change the current port to your desired/new HTTP port. Ports accepted are in range [1-65535].
5. Press Apply at the bottom of the page to save your new settings.
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HT802 User Guide
Figure 7: Web HTTP Port
NAT Settings
If you plan to keep the Handy Tone within a private network behind a firewall, we recommend using STUN
Server. The following three settings are useful in the STUN Server scenario:
1. STUN Server (under advanced settings webpage) Enter a STUN server IP (or FQDN) that you may
have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP,
keep this field blank.
2. Use Random SIP/RTP Ports (under advanced settings webpage) This setting depends on your
network settings. Generally, if you have multiple IP devices under the same network, it should be set
to Yes. If using a public IP address, set this parameter to No.
3. NAT traversal (under the FXS web page) Set this to Yes when gateway is behind firewall on a private
network.
DTMF Methods
The HT802 support the following DTMF mode:
DTMF in-audio
DTMF via RTP (RFC2833)
DTMF via SIP INFO
Set priority of DTMF methods according to your preference. This setting should be based on your server
DTMF setting.
Preferred Vocoder (Codec)
The HT802 supports following voice codecs. On FXS ports pages, choose the order of your favorite codecs:
PCMU/A (or G711µ/a)
G729 A/B
G723.1
G726 (16/24/32/40)
iLBC
OPUS
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