Grandstream Networks HandyTone 503 User manual

Configuring the Grandstream HandyTone 813 (HT-813)
Rev 1.0, 4/12/19
Preface
This guide provides information and hints for configuring the Grandstream HandyTone 813
(HT813) to work with Ignition Voice Alarming. The HT813 is a basic telephony appliance with
both an FXS port (for a telephone) and an FXO port (for the phone line). While it is not a
complete VOIP server, it does support SIP, and can be successfully used to route calls from
Ignition to PSTN, through the FXO port.
This guide assumes that you have access to the HT813 user manual, available from
Grandstream’s product website:
http://www.grandstream.com/sites/default/files/Resources/HT813_User_Guide.pdf
Setup
Note: After modifying each page, click “Apply” at the bottom to save the changes. Changes are
not automatically saved when moving from page to page.
1) Connect to the web interface
Follow the instructions in the user manual section titled “ACCESS THE WEB CONFIGURATION
MENU”.
When connected to the “LAN” port, the default ip address is: 192.168.2.1
The default password is: admin

2) Configure basic network settings
You will likely need to change the IP address of the box to fit with your network scheme.
Although Ignition will likely connect over the local network, this guide assumes you will connect
the network to the WAN port.

The following settings generally need to be modified:
1. IP Address - Statically Configured
a. Set relevant fields as necessary for your network.
2. Wan side HTTP Access - Yes, unless you intend to perform all configuration while
connected to the LAN port.

3. Enable LAN DHCP - No, although the LAN port likely won’t be used, it is likely not
desirable to have the box provide DHCP services if connected to the network.
There are no settings on the Advanced Settings panel that must be changed.
3) Configure the FXS Port settings
Although the FXS port will not be used, there are several settings that must be changed.
1. Account Active - No
2. Local SIP Port - 5063 (Or anything besides 5060, which will be used by the FXO port)
4) Configure the FXO Port settings
This is where the bulk of the configuration takes place. If these settings are not correct, the
default action is to forward calls to the FXS port on the box (in other words, when Ignition
attempts to make a call, you will see the FXS port status go to “Ringing” on the HT813 status
page).
The HT813 expects to be connected to a SIP server. While Ignition is not a sip server, the box
can be configured to point to it, as it will not actually try to connect with the “SIP Registration”
option set to “No” (see below).

1. Account Active - Yes
2. Primary SIP Server - The IP address of your Ignition gateway (Note: since the box
will not actually register with Ignition, in a redundant setup it should be sufficient to
simply enter the master address)
3. SIP User ID, Authenticate ID, Name - Any simple name/id
4. SIP Registration - No
5. Outgoing Call without Registration - Yes
6. Local SIP port - 5060
7. DTMF Payload Type - 101
8. Preferred DTMF method, Priority 1 - RFC2833
9. Number of Rings (FXO Termination) - 1
10. PSTN Ring Thru FXS - No
11. PSTN Ring Thru Delay - 1
12. Wait for DialTone (Channel Dialing) - No
13. Stage Method - 1
SIP Register Contact Header uses - Default is LAN but it needs to correspond to the
interface Ignition is plugged into (LAN/WAN).
Note: It has been observed that in some environments, the Current Disconnect Threshold (ms)
setting must be set higher in order for calls to be made successfully. If everything appears to be
fine but calls are not placed, try increasing the value to 800:
5) Configure Ignition
1. Create a new voice notification profile by going to Gateway
Configuration>Alarming>Notification>Create new profile, and selecting “VOIP”
2. Enter the IP address assigned to the box
3. Leave the username and password blank

Testing and Troubleshooting
To place a test call, you must first configure all of the parts of Ignition normally required for
alarm notification. This includes:
1. Create a user in your User Source
2. Assign the user a phone number (NB: The phone number must be valid for the phone
line, as it will be dialed directly. It will usually include the long distance country code, and
should not include dashes. For example: 15551235432)
3. Create an OnCall Roster, assign the user
4. Create an alarm pipeline, with a notification block set to use the VOIP profile, and the
correct OnCall Roster.
5. Create an alarm set to use the alarm pipeline as the “active pipeline”.
When a call is placed, you will be able to monitor its progress from Status>Voice Alarming in the
gateway.
In the HT813, you should see the status of the FXO port change:

Troubleshooting Notes
● If the status of the FXS port becomes “Ringing”, the call is not being routed correctly.
Verify that all of the settings described in this document are set, and have been correctly
Saved.
● In Ignition, you may need to increase the “Answer Timeout” in order to allow more time
for the call to be initialized and established.
● In Ignition, all SIP messages are logged under the logger
“Alarming.Notification.Voice.CallManager.Agent”, at the Debug level. By enabling this
logger in Configuration>System>Console>Levels, you will see the messages sent and
received in the console. Primarily, note the messages that begin with “[network, SENT...”
or “[network, RECEIVED...”. If you do not see any “RECEIVED” messages, it is likely
that the HT813 is not able to communicate with Ignition due to network or firewall
settings. Also verify that port 5060 is not already in use on the Ignition system.
● If there is an issue with dial tones being ignored during the call for acknowledgement,
first check on the Grandstream device for the setting “Symmetric RTP” and enable it.
Then ensure that all the RTP ports between devices are the same.