Grandstream Networks GXV 3501 User manual

Grandstream Networks, Inc.
GXV3501/GXV3504 User Manual

GXV3501/GXV3504 Digital Video Server
Firmware1.0.4.6 Page2 of 36
Grandstream Networks, Inc. 09/2010
Safety Instructions
These instructions are intended to assist users with the operation of the GXV3501/GXV3504
and also to instruct on how to avoid dangerous situations or damage to the device.
Warnings: Serious injury or death may be caused if any of the warnings below are neglected.
Cautions: Injury or damage to the equipment may occur if any of the following caution
messages are neglected.
Warnings Follow these safeguards to prevent
serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details.
Do not use a third-party power adapter or power cord
When the device is installed on the wall or ceiling, make sure that it is firmly attached.
Notice：
Make sure that the power supply voltage is correct before using the camera.
Do not drop the device or expose it to physical shock.
Do not expose the device to temperatures outside the range of -10 oC to +60oC when the
device is in operation.
Do not expose the device to damp/wet conditions or high electromagnetism radiation.
To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
Do not attempt to open, disassemble, or modify the device
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average life time. The average life time varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all
users. Please contact your dealer for more details.

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Contents
Welcome .........................................................................................................................................................4
Package Contents............................................................................................................................................5
Product Overview...........................................................................................................................................7
GXV3501Front Panel .............................................................................................................................7
GXV3501Back panel..............................................................................................................................7
GXV3501 Sample Connection Diagram.................................................................................................8
GXV3504 Front Panel ............................................................................................................................8
GXV3504 Back Panel.............................................................................................................................9
GXV3504 Sample Connection Diagram.................................................................................................9
GXV3501/GXV3504 Key Features......................................................................................................10
Installation Guide..........................................................................................................................................11
Minimum Recommended System Requirement ...................................................................................11
Connect your GXV3501/GXV3504......................................................................................................11
Configuring the GXV3501/GXV3504 via Web Browser.............................................................................13
Access GXV3501/GXV3504 Web Configuration Menu......................................................................13
Connect the Camera to DHCP server....................................................................................................13
Connect to the Camera using Static IP..................................................................................................13
GXV350x Home Web Page..................................................................................................................14
GXV3501/GXV3504 System Page.......................................................................................................16
GXV3501/GXV3504 Video & Audio Page..........................................................................................17
GXV3501/GXV3504 Networking Page – Assign an IP to GXV3501/GXV3504................................18
GXV3501 Wifi Page.............................................................................................................................19
GXV3501/GXV3504 DDNS Page .......................................................................................................20
GXV3501/GXV3504 SIP Page.............................................................................................................20
GXV3501/GXV3504 Status Page.........................................................................................................22
GXV3501/GXV3504 User Management Page.....................................................................................23
GXV3501/GXV3504 Maintenance Page..............................................................................................24
GXV3501/GXV3504 SMTP Page........................................................................................................25
GXV3501/GXV3504 FTP Page............................................................................................................25
GXV3501/GXV3504 PTZ Page ...........................................................................................................26
GXV3501/GXV3504 Alarm Event.......................................................................................................27
GXV3501/GXV3504 Motion Detection...............................................................................................30
GXV3501/GXV3504 System Log........................................................................................................31
FAQ...............................................................................................................................................................33

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Welcome
The GXV3501/3504 is a powerful, next generation digital video surveillance encoder. The
GXV3501/3504 provides an easy to manage multi camera IP solution.
The GXV3501/3504 combines cutting-edge technology, including: support for SIP, H.264 BP,
2- way audio, and PoE, for best-in-class scalability, ease of integration and security. The
unique incorporation of TCP/IP protocols creates sophisticated, flexible networking and
remote control abilities.
The GXV3501/3504 features the advanced functionality of embedded analytics (including
motion detection and video loss) and powerful pre-recording. Grandstream’s flexible video
management software enables users to monitor multiple environments in one easy to use
application. The intuitive web interface lets users easily access, manage, view and record live
video streams from the device.
The GXV3501/3504 is a robust surveillance solution for small to medium sized offices and
enterprise environments.

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Package Contents
Items in the GXV3501 package:
•GXV3501 – 1-channel digital video server
•12V DC power Adapter
•8-pin terminal block connector – 8-pin connector block for connecting external devices,
such as infrared detector, and smoke detector, to Alarm IN, Alarm OUT and RS485
pins.
•Quick installation guide
Items in the GXV3504 package:
•GXV3504 – 4-channel digital video server
•12V DC power Adapter
•2 12-pin terminal block connectors – 12-pin connector block for connecting external
devices, such as infrared detector, smoke detector, to Alarm IN, Alarm OUT, RS485
pins and etc.
•Quick installation guide

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Product Overview
GXV3501Front Panel
1 POWER – The indicator will keep
green if the power is on.
2 READY – The indicator will light up
green if the device is ready.
3 NETWORK – The indicator will flash
green if there is data transmission with
the internet or stay solid green if there
is no data transmission.
4 VIDEO – The indicator will light up
green when there is video input.
5 RESET - Press the Reset button for 6
seconds to perform a factory reset.
6 SD/MMC – The SD/MMC slot.
GXV3501Back panel
1 DC 12V – 12V DC power port; UL
Certified.
2 NETWORK – 10/100 Switch LAN port
for connecting to Ethernet.
3 USB – USB port for flash / hard drives.
Includes hot-swap support.
4 ALARM IN – 1 Alarm Input port for
alarm equipment, ie. Infrared detector.
ALARM OUT – 1 Alarm Input port for
detectors, ie. Sirens.
VG – 12V DC power output port for other devices.
RS-485 – 1 PTZ connector.
5 VIN – 1 BNC (Voltage: 1.0V p-p, Resistance 75) port for video input3.5mm port for audio
output devices, ie. Speakers.
6 LINE OUT – 3.5mm port for audio output devices, ie. Speakers.
7 MIC IN – 3.5mm port for audio input devices, ie. Microphones.

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GXV3501 Sample Connection Diagram
GXV3504 Front Panel
1 POWER – The indicator will
stay green if power is on.
2 REDAY – The indicator will light
up green if the device is ready.
3 NETWORK – The indicator will
flash green if there is data.
transmission with the internet or
stay solid green if there is no
data transmission.
4 VIDEO IN – 4 Video-In
indicators. The indicators will light
up green when video sources are connected.
5 RESET – Press the Reset button for 6 seconds to perform a factory reset.
6 SD/MMC – The SD/MMC slot.

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GXV3504 Back Panel
1 DC 12V – 12V DC power port;
UL Certified.
2 NETWORK – 10/100 Switch
LAN Ethernet port.
3 USB – USB port for USB flash /
hard drives.
4 ALARM IN – 4 Alarm Input
ports for alarm equipment, ie.
Infrared / Smoke Detectors.
ALARM OUT – 4 Alarm Input
ports for detectors, ie. Sirens.
RS-485 – 1 PTZ connector.
RS-232 – Persevered connectors.
VGGG – 12V DC power output port for other devices.
5 AIN – 4 BNC (Voltage: 1.0V p-p, Resistance 75) port for audio input.
6 VIN – 4 BNC (Voltage: 1.0V p-p, Resistance 75) port for video input.
7 LINE OUT – 3.5mm port for audio output devices, ie. Speakers.
8 MIC-IN – 3.5mm port for audio input devices, ie. Microphones.
GXV3504 Sample Connection Diagram

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GXV3501/GXV3504 Key Features
The table below lists the key features the GXV3501/GXV3504 Supports.
Feature GXV3501 GXV3504
Channels 1 4
Video Compression H.264 BP @Level 3.0, JPEG, Motion JPEG
Max Video Resolution Full D1: 720 x 576(PAL) 720 x 480 (NTSC)
Max Frame Rate in
Max Video Resolution
30fps/25fps at D1 (NTSC/PAL) 75fps/62.5fps (NTSC/PAL):
4 Ports at CIF at full rate, or 2
Ports at D1 & 2 Ports at CIF at
full rate , or 4 ports at D1 at
reduced rate
Video Bit Rate 32 Kbps – 2 Mbps
Video Input 1 BNC
(voltage1.0Vp-p,resistance75)
4 BNC
(voltage 1.0Vp-p, resistance75)
Audio Input 3.5mm LINE IN 4 (BNC), 3.5mm LINE IN
Audio Output 3.5mm LINEOUT
Audio Compression G.711
Alarm Input 1 4
Alarm Output 1 4
PTZ Control Yes
Serial Ports RS485 RS485/ RS232
Embedded Analytics Motion Detection (up to 16 target areas), video loss (pending)
Pre-/post alarm buffer 24MB 24MB (per channel)
Snapshots Can be sent via email/FTP when events are triggered.
Multi-streaming-rate
for Preview and
Recording
Yes
Security Video watermark, HTTPS, password
Power over Ethernet
(PoE)
Standard, IEEE 802.3af Class 3
Peripheral Ports SD 2.0, USB Host 2.0
SIP/VoIP Support Yes
Weight 0.6kg 1.0kg
Temperature /
Humidity
-10oC - +55oC (14oF-131oF)
Humidity 10–90% RH (non–condensing)
Power Output: 12VDC/1.5A; Input: 100–240VAC, 50–60Hz
Compliance FCC Part15, Subpart B Class B; EN 55022 Class B,
EN61000-3-2, EN61000-3-3, EN 55024, EN60950-1; C-tick
AS/NZS CISPR 22, CISPR 24

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Installation Guide
Minimum Recommended System Requirement
•Windows 2000 Server Professional, Windows XP, Windows Vista.
•CPU: Intel Pentium 4 or higher, 2 GHz.
•RAM: 1 GB (4 GB recommended for larger systems).
•Support for DirectX 8.0 and above.
.
Connect your GXV3501/GXV3504
Using the Power adapter as power supply
•Connect the video output of an analog camera to the VIN port on the GXV3501/3504
using a BNC (75) cable. If the analog camera has audio output, connect the audio
output to the AIN port on the GXV3504 (GXV3501 does not support audio input).
•Connect an RJ 45 cable to the NETWORK port of the GXV3501/3504
•Connect the other end of the RJ 45 cable to your network or PC directly
•Connect the power supply to the DC 12V power jack on the back of the
GXV3501/3504
•Connect the other end of the power supply to a wall outlet. The POWER indicator will
light green
•The NETWORK indicator will light green within 5 seconds to indicate that a
connection to the internet has been established.
•The GXV3501/3504 is ready when the READY indicator lights up green.
•The VIDEO IN indicator will light up when the video inputs are connected to a video
source.
Using PoE as power supply:
•Connect the video output of an analog camera to the VIN port on the GXV3501/3504
using BNC (75) cable. If the analog camera has an audio output, you should
connect it to the AIN port on GXV3504 (GXV3501 does not support audio input).
•Connect a RJ 45 cable to the NETWORK port of GXV3501/3504
•Connect the other end of the RJ 45 cable to a PoE switch. The POWER indicator will
light solid green
•The NETWORK indicator will light green within 5 seconds to indicate that a
connection to the internet has been established.
•The GXV3501/3504 is ready when the READY indicator is solid green
•The VIDEO IN indicator will light up when the video inputs are connected to a video
source.
NOTE: If you are going to connect the device to a hub/switch/router, please use a

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straight-through cable. A cross over cable should be used if you are going to connect the
device directly to a PC.

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Configuring the GXV3501/GXV3504 via Web Browser
The GXV3501/GXV3504’s embedded Web server responds to HTTP/HTTPS GET/POST
requests. Embedded HTML pages allow you to configure your IP camera through Microsoft
Internet Explorer.
Access GXV3501/GXV3504 Web Configuration Menu
Connect the Camera to DHCP server.
1. Navigate your browser to:
http://www.grandstream.com/support/gxv_series_surveillance/general/resources/gs_
search.zip
2. Run the Grandstream GS_Search tool, that you just downloaded.
3. Click on button in order to begin device detection
4. The detected devices will appear in the Output field
5. Start Internet Explorer on your computer.
6. Enter device IP in the address bar of the browser.
7. Enter the administrator user name and password to access the Web Configuration
Interface
8. The default user name and password are both set to admin.
9. IE will indicate that “This website wants to install the following add-on:
‘GSViewerX.cab’ from ‘Grandstream Networks Inc’.” Install this add-on by following
the instructions in IE.
10. You will see the home page.
Connect to the Camera using Static IP.

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If the camera does not get response from DHCP server after 3 minutes, it can be accessed by
the default IP 192.168.1.168.
1. Connect your PC to the same network as the GXV3501/GXV3504.
2. Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure
the subnet mask to 255.255.255.0.
3. Make sure that the device is turned on and connected to the network.
4. Start Internet Explorer on your computer.
5. Enter 192.168.1.168 in the address bar of the browser.
6. Enter the administrator user name and password to access the Web Configuration
Interface
7. The default user name and password are both set to admin.
8. IE will indicate that “This website wants to install the following add-on:
‘GSViewerX.cab’ from ‘Grandstream Networks Inc’.” Install this add-on by following
the instructions in IE.
9. You will see the home page.
GXV350x Home Web Page
Figure2: Home web page of GXV3501

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Figure3: Home web page of GXV3504
Items on GXV3501/GXV3504 Home Page
1 Motion Detection
If the motion detection alarm is triggered, the indicator will flash
red. Click on the indicator to turn off the alarm.
2 Alarm Event If an alarm event is triggered, the indicator will flash red. Click
on the indicator to turn off the alarm.
3 Control Console
PTZ Console controller. PTZ device needs to be connected.
4 ZOOM NOTE: GXV3501/GXV3504 does not support zoom
5 FOCUS Adjusts the focus of images.
6 Default Click this option to reset the video brightness, contrast, and
saturation to their factory default configuration.
7 SPEED Adjusts the rotation speed of the console.
8 BRIGHTNESS Adjusts the image brightness.
9
C
ONTRAS
T
A
d
j
usts the ima
g
e contrast.
10 SATURATION Adjusts the image saturation.
11
12
View Size
Play
Resize the image to fit into the window panel in the home
scream.
Plays/Stops the video.
13 Capture Captures the image displayed and saves it to C:\GS_Capture

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(default directory).
14 Record Records the video and saves it to C:\GS_Record (default
directory).
15 Sound Off/On Toggles the sound On or Off.
16 Talk Establishes two-way audio.
17 Playback Replays the saved video.
18 Config Configures the Save Location for captured images and
recorded videos.
GXV3501/GXV3504 System Page
This page allows you to configure the system settings on GXV3501/GXV3504.
Current System Time - displays the
current date and time (24h clock).
Set the System Time
Update via NTP Server
- the camera will obtain
the time from an NTP
server Specify the NTP
server's IP address or
host name. And you can
select your time zone
from the drop-down list or define your own time zone setting.
NOTE: If using a host name for the NTP server, a DNS server must be configured under
Basic Settings -> Networking.
Synchronize with Local Computer - sets the time from the clock on your computer.
Set the Time Manually - this option allows you to manually set the time and date.
OSD Date Format - set the format of date
on OSD
Device Name Setting -This
field lets you configure the name
of the GXV3501/GXV3504, which
helps GSurf and GS_NVR to indentify the device when using GS_Search to search all the

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Grandstream network cameras or digit video cameras in the same subnet.
DI and DO - Digital input and digital output
Normal open: the circuit is by default open
unless an event triggers the device to close
the circuit.
Normal close: the circuit is by default closed
unless and event triggers the device to open the circuit
NOTE: GXV3504 has 4 individual DI/DO setting for each channel.
GXV3501/GXV3504 Video & Audio Page
On Screen Display (OSD) Settings
OSD Time/ Text – The time stamp
and channel name displayed on the
screen.
Video Settings
Preferred Video Codec – The GXV3501/GXV3504 supports the H.264 video codec.
Resolution – The higher the resolution is, the better the video quality is, and higher
bandwidth is required.
Low -----------------------ÆHigh Resolution
QCIF CIF 2CIF D1
Bit Rate – The number of bits that are
conveyed or processed per unit of time.
Maximum Frame Rate – The video frame
rate is adjustable based on network
conditions. Increasing the frame rate will
increase the amount of data significantly
therefore consuming more bandwidth. Video
will be impaired due to packet loss when
there is insufficient bandwidth.
Bit Rate Control – Variable Bit rate (VBR)

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and Constant Bit Rate (CBR).
Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time
segment. VBR produces a better quality-to-space ratio. The bits available are used to enable
more flexibly and encode sound or video data more accurately, with fewer bits used in less
demanding passages and more bits used in difficult-to-encode passages.
Constant Bit Rate - If CBR is selected, the codec’s output data is constant regardless of the
input data. The output bit rate is defined in “Bit rate”. CBR is useful for streaming multimedia
content on limited capacity channels. It is easier to calculate required bandwidth as well as
the required storage space using CBR.
Image Quality – If ‘Bit Rate Control’ is set to “VBR”, “Image quality” needs to be configured.
The better the video quality is, the higher the bit rate will be.
I-frame Interval – While streaming video over a network, compression technologies are used
to show the incremental difference between each frame. I-frames are used to help keep the
video looking normal. When intervals are shorter, the video quality is higher but uses more
bandwidth.
NOTE: The users might need to configure the Primary Stream and Secondary Stream
properly. Sometimes, the user might like to watch the live video stream from the web GUI in
low resolution mode while recording a copy via GSurf/GS_NVR in high resolution due to the
limitation of internet bandwidth. In this case, for example, primary stream can be configured
to have better resolution, and then the users can use primary stream to record while watching
secondary video streams.
Audio Settings
Preferred Audio Codec – The GXV3501/GXV3504 supports up to 3 different Vocoder types,
a-law (PCMA), u-law (PCMU) and G.726.
The audio can also be turned off by
switching the setting to “Disabled”
Audio Compression – Audio
compression is a form of data
compression designed to reduce the size
of audio files. Usually, the higher the audio compression is, the better the audio quality is.
NOTE: GXV3504 has 4 individual Video & Audio settings for each channel.
GXV3501/GXV3504 Networking Page – Assign an IP to GXV3501/GXV3504
GXV3501/GXV3504 supports IP version 4. The IP address can set automatically via DHCP,
or a static IP address can be set manually. To make GXV3501/GXV3504 work properly, the
user needs to set the DNS configuration properly. For security purposes, the user can also
assign the GXV3501/GXV3504 an HTTP Port other than 80.

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IP Address Configuration
The GXV3501/GXV3504 operates in two modes:
Dynamically Assigned via DHCP
– all the field values for the Static IP
mode are not used. The
GXV3501/GXV3504 acquires its IP
address from the first DHCP server
it discovers on its LAN.
Statically Configured as –
configures all of the following fields:
IP address, Subnet Mask, Default
Gateway IP address, DNS Server 1
(primary), DNS Server 2 (secondary). These fields are set to zero by default. Static IP
addresses are recommended for the GXV3501/GXV3504
DNS Configuration
There are two methods of DNS
configuration on the
GXV3501/GXV3504:
1. The GXV3501/GXV3504 can obtain
the DNS server automatically
2. Users can configure their own
preferred DNS server
HTTP Port
The GXV3501/GXV3504 supports user
configured http ports. If the HTTP port is
changed, the port number is needed to
access the web GUI, for instance: http://192.168.1.168:8080.
NOTE: If the HTTP Port is 80, when you add this device to GSurf or GS_NVR, the RTSP
port is 554. If the HTTP Port is changed, when you add this device to GSurf or GS_NVR,
please make sure the RTSP port number equals HTTP Port plus 2000.
GXV3501 Wifi Page
GXV3501 supports WIFI via wireless dongles,
not available on GXV3504.
Enable Wifi – Checked to enable Wifi
SSID – Click on Scan to view available network.

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Choose a network and Click on Select to confirm.
Security Mode – Choose
associated Security mode.
GXV3501/GXV3504 DDNS Page
Dynamic DNS provides devices that have a variable, often changing IP address with a well
known hostname resolvable by network applications through standard DNS queries.
Set up DDNS
1. Apply for a domain name
from your service provider.
2. Login to the web
configuration page, click
Basic Settings > DDNS.
3. Enter the required
information
DDNS Active – If you
want to use DDNS, please
set this field to “Enabled” .
DDNSISPType– Select
your DDNS ISP Type.
Self-Define DDNS Address – Self-define the DDNS server instead of using DDNS
ISP Type.
SiteName– The DDNS name for your device.
DDNS Account/ DDNS Password – The account and password from the DDNS
Provider.
STUN Server – If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
4. Click Save to save the changes. You might need to reboot the device to apply all the
changes.
GXV3501/GXV3504 SIP Page
The GXV3501/GXV3504 has the ability to receive phone calls and make phone calls when an
alarm event is triggered through motion detection or alarm input. Register the
GXV3501/GXV3504 to a SIP server to enable the product to make and receive phone calls.