Grandstream Networks GXV3500 User manual

Grandstream Networks, Inc.
GXV3500 User Manual

GXV3500 Digital Video Encoder/Decoder
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Safety Instructions
These instructions are intended to assist users with the operation of the GXV3500 and also to
instruct on how to avoid dangerous situations or damage to the device.
Warnings: Serious injury or death may be caused if any of the warnings below are neglected.
Cautions: Injury or damage to the equipment may occur if any of the following caution
messages are neglected.
Warnings Follow these safeguards to prevent
serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details.
Do not use a third-party power adapter or power cord
When the device is installed on the wall or ceiling, make sure that it is firmly attached.
Notice：
Make sure that the power supply voltage is correct before using the device.
Do not drop the device or expose it to physical shock.
Do not expose the device to temperatures outside the range of -10oC to +60oC when the
device is in operation.
Do not expose the device to damp/wet conditions or high electromagnetism radiation.
To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
Do not attempt to open, disassemble, or modify the device
Afew parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average life time. The average life time varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all
users. Please contact your dealer for more details.

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Contents
Welcome .........................................................................................................................................................4
Package Contents............................................................................................................................................5
Product Overview...........................................................................................................................................6
GXV3500 Front Panel ............................................................................................................................6
GXV3500 Back panel.............................................................................................................................6
GXV3500 Sample Connection Diagram.................................................................................................7
GXV3500Key Features...........................................................................................................................8
Installation Guide............................................................................................................................................9
Minimum Recommended System Requirement .....................................................................................9
Connect your GXV3500.........................................................................................................................9
Configuring the GXV3500 via Web Browser...............................................................................................10
GXV3500 Encoder Web Page...............................................................................................................12
GXV3500 Basic Settings......................................................................................................................13
GXV 3500 System Page .......................................................................................................................13
GXV3500 Video & Audio Page............................................................................................................14
GXV3500 Networking Page –Assign an IP to the IP encoder/decoder ...............................................15
GXV3500 DDNS Page.........................................................................................................................16
GXV3500 SIP Page ..............................................................................................................................17
GXV3500 User Management Page.......................................................................................................20
GXV3500 Maintenance Page ...............................................................................................................20
GXV3500 SMTP Page..........................................................................................................................21
GXV3500 FTP Page.............................................................................................................................22
GXV3500 PTZ Page.............................................................................................................................22
IP camera Alarm Servers.......................................................................................................................23
GXV3500Alarm Event.........................................................................................................................23
GXV3500 Motion Detection.................................................................................................................26
IP camera System Log ..........................................................................................................................27
GXV3500 Decoder Home Page....................................................................................................................28
FAQ...............................................................................................................................................................29

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Welcome
The GXV3500 is a powerful, next generation digital video surveillance encoder/decoder. The
GXV3500 provides an easy to manage multi camera IP solution.
The GXV3500 combines cutting-edge technology, including: support for SIP, H.264 BP, 2-
way audio, and PoE, for best-in-class scalability, ease of integration and security. The unique
incorporation of TCP/IP protocols creates sophisticated, flexible networking and remote
control abilities.
The GXV3500 features the advanced functionality of embedded analytics (including motion
detection and video loss) and powerful pre-recording. Grandstream‟s flexible video
management software enables users to monitor multiple environments in one easy to use
application. The intuitive web interface lets users easily access, manage, view and record live
video streams from the device.
The GXV3500 is a robust surveillance solution for small to medium sized offices and
enterprise environments.

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Package Contents
Items in the GXV3500 package:
GXV3500 –1-channel digital video encoder/decoder
12V DC power Adapter
3.5mm to RCA audio/video cable
Quick installation guide

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Product Overview
GXV3500 Front Panel
1 V_IN –1 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for video input
2 MIC IN –3.5mm port for audio input devices, ie. Microphones
3 RESET - Press the Reset button for 15 seconds to perform a factory reset.
GXV3500 Back panel
1 DC 12V –12V DC power port; insert the positive bare wire here (+12VDC), insert the
negative bare wire into the GND port.
2 NETWORK –10/100 Switch LAN port for connecting to Ethernet.
3 ALARM IN –1Alarm Input port for alarm equipment, ie. Infrared detector.
4ALARM OUT –1 Alarm Input port for detectors, ie. Sirens.
5 RS-485 –1 PTZ connector.
6 AV_OUT –3.5mm to RCAaudio/video connection for output to display.

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GXV3500 Sample Connection Diagram

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GXV3500Key Features
The table below lists the key features the GXV3500 Supports.
Feature
GXV3500
Channels
1
Video Compression
H.264 BP @Level 3.0, JPEG,
Motion JPEG
Max Video Resolution
Full D1: 720 x 576(PAL)
720 x 480 (NTSC)
Max Frame Rate in
Max Video Resolution
30fps/25fps at D1 (NTSC/PAL)
Video Bit Rate
32 Kbps –2 Mbps
Video Input
1 BNC
(voltage1.0Vp-p,resistance75)
Audio Input
3.5mm LINE IN
Audio Output
3.5mm to RCA LINEOUT
Audio Compression
G.711a/u
Alarm Input
1
Alarm Output
1
PTZ Control
Yes
Serial Ports
RS485
Embedded Analytics
Motion Detection (up to 16
target areas), video loss
(pending)
Pre-/post alarm buffer
8MB
Snapshots
Can be sent via email/FTP
when events are triggered.
Multi-streaming-rate
for Preview and
Recording
Yes
Security
On screen display, HTTPS,
password
Power over Ethernet
(PoE)
Standard, IEEE 802.3af Class 3
SIP/VoIP Support
Yes
Weight
123g
Temperature /
Humidity
0°C –45°C (32°F–113°F).
Humidity 10–90% RH
(non–condensing)
Power
Output: 12VDC/0.5A; Input:
100–240VAC, 50–60Hz

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Compliance
FCC Part15, Subpart B Class B;
EN 55022 Class B,
EN61000-3-2, EN61000-3-3,
EN 55024, EN60950-1; C-tick
AS/NZS CISPR 22, CISPR 24
Installation Guide
Minimum Recommended System Requirement
Windows 2000 Server Professional, Windows XP, Windows Vista.
CPU: Intel Pentium 4 or higher, 2 GHz.
RAM: 1 GB (4 GB recommended for larger systems).
Support for DirectX 8.0 and above.
.
Connect your GXV3500
Using the Power adapter as power supply
Connect the video output of an analog camera to the VIN port on the GXV3500 using
a BNC (75Ω) cable.
Connect an RJ 45 cable to the NETWORK port of the GXV3500
Connect the other end of the RJ 45 cable to your network or PC directly
Connect the bare wire marked as 12V from the power supply to the DC 12V plug on
the back of the GXV3500. Connect the negative wire to the GND plug.
Connect the other end of the power supply to a wall outlet.
Using PoE as power supply:
Connect the video output of an analog camera to the VIN port on the GXV3500 using
a BNC (75Ω) cable.
Connect a RJ 45 cable to the NETWORK port of GXV3500
Connect the other end of the RJ 45 cable to a PoE switch.
NOTE: If you are going to connect the device to a hub/switch/router, please use a
straight-through cable. Across over cable should be used if you are going to connect the
device directly to a PC.

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Configuring the GXV3500 via Web Browser
The GXV3500‟s embedded Web server responds to HTTP/HTTPS GET/POST requests.
Embedded HTML pages allow you to configure your IP encoder/decoder through Microsoft
Internet Explorer.
Connect the Device to a DHCP server.
1. Navigate your browser to:
http://www.grandstream.com/support/gxv_series_surveillance/general/resources/gs_
search.zip
2. Run the Grandstream GS_Search tool, that you just downloaded.
3. Click on the button in order to begin device detection
4. The detected devices will appear in the Output field
5. Start Internet Explorer ® on your computer.
6. Enter the device IP in the address bar of the browser.
7. Enter the administrator user name and password to access the Web Configuration
Interface
8. The default user name and password are both set to admin.
9. Once you log into the GXV3500‟s web interface, the device will indicate that you need
to install or update the video plug in.
10. Save the VideoPlugine.exe file and run it on your computer. Then restart Internet
Explorer. You should get a confirmation message regarding the installation of the plug
in.
11. Once the installation of the plug in is completed, you will see the web page shown in
the screenshot on the next page. Click on the play button to view the video feed.

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Connect to the Device Using a Static IP.
If the device does not get a response from the DHCP server after 3 minutes, it can be
accessed by the default IP 192.168.1.168.
1. Connect your PC to the same network as the GXV3500.
2. Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure
the subnet mask to 255.255.255.0.
3. Make sure that the device is turned on and connected to the network.
4. Start Internet Explorer on your computer.
5. Enter 192.168.1.168 in the address bar of the browser.
6. Enter the administrator user name and password to access the Web Configuration
Interface
7. The default user name and password are both set to admin.
8. Once you log into the GXV3500 web interface, the device will indicate that you need
to install or update the video plug in.
9. Save the VideoPlugine.exe file and run it on your computer. Then restart Internet
Explorer. You should get a confirmation message regarding the installation of the plug
in.
10. Once the installation of the plug in is completed, you will see the web page shown in
the screenshot on the next page. Click on the play button to view the video feed.

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GXV3500 Encoder Web Page
Items on GXV3500 Home Page
1
Control Console
PTZ Console controller. PTZ device needs to be connected.
2
Motion Detection
If the motion detection alarm is triggered, the indicator of the
corresponding channel will flash red. Click on the indicator to
turn off the alarm.
3
Alarm Event
If an alarm event is triggered, the indicator of the corresponding
channel will flash red. Click on the indicator to turn off the
alarm.
4
Default
Click this option to reset the video brightness, contrast, and
saturation to their factory default configuration.
5
ZOOM
Zoom in and out of the image in the selected channel.
6
FOCUS
Adjusts the focus of images in the selected channel.
7
SPEED
Adjusts the rotation speed of the console.
8
BRIGHTNESS
Adjusts the image brightness in the selected channel.
9
CONTRAST
Adjusts the image contrast in the selected channel.
10
SATURATION
Adjusts the image saturation in the selected channel.
11
Play
Plays/Stops the video.
12
Capture
Captures the image displayed in the selected channel and
saves it to C:\GS_Capture (default directory).
13
Record
Records the video in the selected channel, and saves it to
C:\GS_Record (default directory).
14
Talk
Establishes two-way audio within the selected channel.
15
Sound Off/On
Toggles the sound of the selected channel On or Off.

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16
Playback
Replays the saved video.
17
Config
Configures the Save Location for captured images and
recorded videos.
18
Language
Selects between English or Chinese as the display language
19
Decode
Sets up the device as a decoder after reboot.
GXV3500 Basic Settings
GXV 3500 System Page
This page allows you to configure the system settings on the IP camera.
Current System Time - displays the
current date and time (24h clock).
Set the System Time
Update via NTP Server - the camera will obtain the time from an NTP server Specify the NTP
server's IP address or
host name. And you
can select your time
zone from the
drop-down list or
define your own time
zone setting.
NOTE: If using a host name for the NTP server, a DNS server must be configured under
Basic Settings -> Networking.
Synchronize with Local Computer - sets the time from the clock on your computer.
Set the Time Manually - this option allows you to manually set the time and date.
OSD Date Format - set the format of date
on OSD
Device Name Setting -This
field lets you configure the name
of the IP camera, which helps the
VMS and NVR to indentify the device when using Search to search all the IP camera
company‟s network cameras or digital video cameras in the same subnet.

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DI and DO- Digital input and digital output
Normal open: the circuit is by default open
unless an event triggers the device to close
the circuit.
Normal close: the circuit is by default closed
unless an event triggers the device to open the circuit
GXV3500 Video & Audio Page
On Screen Display (OSD) Settings
OSD Time/ Text –The time stamp and channel name displayed on the screen.
Video Settings
Preferred Video Codec –The GXV3500 supports the H.264 and MJPEG video codecs.
Resolution –The higher the resolution is, the better the video quality is, and higher
bandwidth is required.
Low -----------------------High Resolution
QCIF CIF 2CIF D1
Bit Rate –The number of bits that are conveyed or processed per unit of time.
Maximum Frame Rate –The video frame rate is adjustable based on network conditions.
Increasing the frame rate will increase the amount of data significantly therefore consuming
more bandwidth. Video will be impaired due to packet loss when there is insufficient
bandwidth.
Bit Rate Control –Variable Bit rate (VBR) and Constant Bit Rate (CBR).
Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time
segment. VBR produces a better quality-to-space ratio. The bits available are used to enable
more flexibly and encode sound or video data more accurately, with fewer bits used in less
demanding passages and more bits used in difficult-to-encode passages.
Constant Bit Rate - If CBR is selected, the codec‟s output data is constant regardless of the
input data. The output bit rate is defined in “Bit rate”. CBR is useful for streaming multimedia
content on limited capacity channels. It is easier to calculate required bandwidth as well as
the required storage space using CBR.
I-frame Interval –While streaming video over a network, compression technologies are used
to show the incremental difference between each frame. I-frames are used to help keep the
video looking normal. When intervals are shorter, the video quality is higher but uses more
bandwidth.

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NOTE: The users might need to configure the Primary Stream and Secondary Stream
properly. Sometimes, the user might like to watch the live video stream from the web GUI in
low resolution mode while recording a copy in high resolution mode due to the limitation of
internet bandwidth. In this case, for example, primary stream can be configured to have better
resolution, and then the users can use primary stream to record while watching secondary
video streams.
Audio Settings
Preferred Audio Codec –The GXV3500 supports 2 different vocoder types, a-law (PCMA),
u-law (PCMU).
Microphone Volume –Values can go from 1 to 5
Speaker Volume –Values can go from 0 to 31
GXV3500 Networking Page –Assign an IP to the IP encoder/decoder
The GXV3500 supports IP version 4. The IP address can be set automatically via DHCP, or a
static IP address can be set manually. To have the device work properly, the user needs to set
the DNS configuration properly. For security purposes, the user can also assign the IP
camera an HTTP Port other than 80.
IPAddress Configuration
The GXV3500 operates in two modes:
Dynamically Assigned via DHCP
–all the field values for the Static IP
mode are not used. The GXV3500
acquires its IP address from the first
DHCP server it discovers on its
LAN.
Statically Configured as –
configures all of the following fields:
IP address, Subnet Mask, Default

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Gateway IP address, DNS Server 1 (primary), DNS Server 2 (secondary). These fields are
set to zero by default. Static IP addresses are recommended for the GXV3500
DNS Configuration
There are two methods of DNS
configuration on the GXV3500:
1. The GXV3500 can obtain the DNS
server automatically
2. Users can configure their own
preferred DNS server
HTTP Port
The GXV3500 supports user configured
http ports. If the HTTP port is changed, the
port number is needed to access the web
GUI, for instance:
http://192.168.1.168:8080.
NOTE: If the HTTP Port is 80, when you add this device to the VMS or NVR, the RTSP port
is 554. If the HTTP Port is changed, when you add this device to the VMS or NVR, please
make sure the RTSP port number equals HTTP Port plus 2000.
GXV3500 DDNS Page
Dynamic DNS provides devices that have a variable, often changing IP address with a well
known hostname resolvable by network applications through standard DNS queries.
Set up DDNS
1. Apply for a domain name
from your service provider.
2. Login to the web
configuration page, click
Basic Settings > DDNS.
3. Enter the required
information
DDNS Active –If you
want to use DDNS, please
set this field to “Enabled”.
DDNS ISP Type –Select
your DDNS ISP Type.
Self-Define DDNS Address –Self-define the DDNS server instead of using DDNS

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ISP Type.
Site Name –The DDNS name for your device.
DDNS Account/ DDNS Password –The account and password from the DDNS
Provider.
STUN Server –If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
4. Click Save to save the changes. You might need to reboot the device to apply all the
changes.
GXV3500 SIP Page
The GXV3500 has the ability to receive phone calls and make phone calls when an alarm
event is triggered through motion detection or alarm input. Register the IP camera to a SIP
server to enable the product to make and receive phone calls. To make outgoing phone calls
out, the user needs to configure the Phone List properly.
Register the GXV3500 to a SIP Server
1. From the GXV3500 home page, click Basic Settings > SIP.
2. Go to SIP Settings Tab.
3. General Phone Settings.
Registered –The field shows the registration
status of the account with the SIP server.
Unregister On Reboot –If it‟s checked, the SIP user‟s registration information will be
cleared from the server when the device reboots.
4. Enter the required information.
Account Name –The field
configures the SIP account
name.
SIP Server –The SIP Server‟s IP
address or Domain name
provided by your service
provider.
Outbound Proxy –The IP
address or Domain name of the
Outbound Proxy, Media Gateway,
or Session Border Controller.
Used for firewall or NAT
penetration in different network
environments. If the system detects a symmetric NAT, STUN will not work. ONLY
outbound proxies can provide a solution for a symmetric NAT.
SIP User ID –User account information provided by your service provider (ITSP); this is
either an actual phone number or is formatted like one.

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Authenticate ID –The SIP service subscriber‟s Authenticate ID used for authentication.
It can be identical to or different from the SIP User ID.
Authenticate Password –The SIP service subscriber‟s account password for the GXV
to register to the SIP server of the ITSP.
STUN Server –If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
Stream –Choose between Primary and Secondary stream.
Preferred Vocoder –Choose different vocoder type.
Registration Expiration –This parameter allows users to specify the time frequency (in
minutes) in which the device refreshes its registration with the specified registrar. The
default interval is 60 minutes.
Local SIP Port –This parameter defines the local SIP port used to listen and transmit.
The default value is 5060.
Local RTP Port –This parameter defines the local RTP-RTCP port pair that is used to
listen and transmit. The default value is 5004.
Auto on Hook Timer –This parameter is used to automatically hang up a call after the
specified amount of seconds.
5. Click Save to save all the changes. You need to restart the device to apply all changes.
Configure Phone List Page
To make sure the device can make phone calls to the number you preferred when the alarm
is triggered. You need to add number to the phone list.
Steps to add phone number:
1. From the IP camera home page, click Basic Settings > SIP.
2. Go to Phone List Tab.
3. Enter the Phone number and name, click Add a Number to save all the changes.
4. Numbers added to the system will be listed in this page.
Available phone numbers

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NOTE: With current firmware, only the first phone number in the list will be called when an
alarm is triggered.
Status Page
The Status Page lists hardware and software information, for example, the part number, the
software version, about the GXV3500.
Hardware Version –This field contains the product‟s hardware information.
Part Number –This field contains the product‟s part number information.
Bootloader Version –Bootloader code version number.
Core Version –Core code version number.
Base Version –Base code version number.
Firmware Version –Firmware code version number.
System Up Time Since –This field shows the system up time since the last reboot.
Network Status
MAC Address –The device ID, in HEXADECIMAL format.
LAN IP Address –This field shows the LAN IP address of the GXV3500.
LAN Subnet Mask –This field shows the LAN subnet mask of the GXV3500.
LAN Default Gateway –This field shows the LAN default gateway of the GXV3500.
DDNS Status –This field shows the status of DDNS.

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Camera Type
This section shows the Lens information of GXV3500. The Lens type information contains the
brand name, the size of image sensor, the resolution and so on.
GXV3500 User Management Page
All current users will be list in the User List section of this page. You can also add and remove
users here.
Existing User Name –The field
lists all of the current users. You
can insert or remove users from
the list by click on the Add or
Update or Delete button.
User Name / Password –The
user name and password
required to login.
Privilege –The privilege for the user to access to configuration page.
Allow Anonymous Login –If „Allow Anonymous Login‟ is set to Yes, no user name and
password are required to login to the IP camera web configuration pages.
If you login anonymously, you will not be able to change any settings.
GXV3500 Maintenance Page
Server Maintenance
Restart –Click this button to restart the device.
Restore –Click this button to perform a
partial factory reset (The IP address will
not be cleared).
Firmware Upgrade and Provisioning Items
Upgrade via –This field lets you
choose the firmware upgrade
method. The IP camera supports
HTTP, HTTPS and TFTP.
Firmware Server Path –The IP
address or domain name of the
firmware server (the location of the