Grandstream Networks GXV3500 User manual

Grandstream Networks, Inc.
GXV3500
IP Video Encoder/Decoder
User Manual

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GXV3500 User Manual
Version 1.0.3.6
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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GXV3500 User Manual
Version 1.0.3.6
SAFETY COMPLIANCES
These instructions are intended to assist users to safely operate the GXV3500, avoid dangerous situations
or damage the device.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with
DC 12V according to the IEC60950-1 standard. Please refer to the technical specifications for more details.
Do not use a third-party power adapter or power cord. When the device installed on the wall or ceiling,
make sure that it is firmly attached.
Caution：
•Make sure that the power supply voltage is correct before using the camera.
•Do not drop the device or expose it to physical shock.
•Do not expose the device to temperatures outside the range of 0 oC to 45oC when the device is
in operation.
•Do not expose the device to damp/wet conditions or high electromagnetism radiation.
•To avoid heat accumulation, make sure that your operating environment has proper ventilation.
•Do not damage the warranty sticker.
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according to their
average lifetime. The average lifetime varies from the differences between operating environments and
usage history. Regular maintenance checks are recommended for all users. Please contact your dealer for
more details.
Warning：May cause serious injury or death if any
of the warnings below are neglected.
Caution：Equipment may be damged if any of the
following caution messages are neglected.

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GXV3500 User Manual
Version 1.0.3.6
FCC CAUTION
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: 1) This device may not cause harmful interference. 2)
This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Information (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to radio
frequency RF energy set by the Federal Communications Commission of the United States. The exposure
standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate
(SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-
1992, and has been tested in accordance with the measurement methods and procedures specified in OET
Bulletin 65 Supplement C. This device has been tested, and meets the FCC RF exposure guidelines when
tested with the device directly contacted to the body. RF exposure compliance with anybody-worn
accessory, which contains metal, was not tested and certified, and uses such body-worn accessory, should
be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

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GXV3500 User Manual
Version 1.0.3.6
Warranty
If the GXV3500 was purchased from a reseller, please contact the company where the device was purchased
for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our technical support team for a RMA
(Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3500 because this may cause damage to the
products and void the manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual
is available for download at:
http://www.grandstream.com/sites/default/files/Resources/gxv3500_user_manual.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose is not permitted without the express written permission of Grandstream Networks, Inc.

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GXV3500 User Manual
Version 1.0.3.6
Table of Contents
CHANGE LOG..............................................................................................................12
Firmware Version 1.0.3.6 .....................................................................................................................12
Firmware Version 1.0.3.3 .....................................................................................................................12
Firmware Version 1.0.2.1 .....................................................................................................................12
Firmware Version 1.0.1.98 ...................................................................................................................12
Firmware Version 1.0.1.97 ...................................................................................................................12
Firmware Version 1.0.1.95 ...................................................................................................................12
Firmware Version 1.0.1.94 ...................................................................................................................13
WELCOME ...................................................................................................................14
CONNECT YOUR GXV3500.........................................................................................15
Equipment Package Contents .............................................................................................................15
Connecting the GXV3500 ....................................................................................................................15
PRODUCT OVERVIEW ................................................................................................17
GXV3500 Camera................................................................................................................................17
Technical Specifications.......................................................................................................................18
INSTALLATION GUIDE ................................................................................................20
Minimum Recommended Computer System Requirement .................................................................20
Configure the GXV3500 via Web Browser ..........................................................................................20
Windows Platform.........................................................................................................................21
Apple Platform ..............................................................................................................................23
Connect to the Camera using Static IP................................................................................................23
GXV3500 APPLICATION SCENARIOS........................................................................25
Battery Power or No network ...............................................................................................................25
LAN w/o Internet ..................................................................................................................................25
LAN with Internet .................................................................................................................................26

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GXV3500 User Manual
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GXV3500 Application Peripheral Connection ......................................................................................26
GXV3500 HOME WEB PAGE (ENCODER MODE)......................................................29
GXV3500 Configuration & Language Page .........................................................................................30
Basic Settings Explanation ..................................................................................................................31
System Settings Page ..................................................................................................................31
Video & Audio Setting Page .........................................................................................................32
Networking Setting Page ..............................................................................................................35
DDNS Settings Page ....................................................................................................................36
SIP Setting Page ..........................................................................................................................38
Status Page ..................................................................................................................................42
Advanced Settings Explanation ...........................................................................................................42
User Management Page...............................................................................................................42
Maintenance Page........................................................................................................................44
Certificates Page ..........................................................................................................................45
SMTP Setting Page (Email Alarm) ...............................................................................................47
FTP Settings Page (Upload Alarm) ..............................................................................................48
PTZ ...............................................................................................................................................49
Alarm Server Settings Page .........................................................................................................49
Time Lapse Photography..............................................................................................................51
Motion Detection...........................................................................................................................51
Alarm Event ..................................................................................................................................54
Syslog Settings .............................................................................................................................55
SOFTWARE UPGRADE ...............................................................................................57
CONFIGURATION FILE DOWNLOAD .........................................................................58
RESTORE FACTORY DEFAULT SETTING .................................................................59
Reset from Web Interface (Soft Reset)................................................................................................59
Reset via Button (Hard Reset) .............................................................................................................59
GXV3500 HOME WEB PAGE (DECODE MODE) ........................................................60

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GXV3500 User Manual
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Home Page (Decode Mode) ................................................................................................................60
Basic Settings Explanation (Decode Mode) ........................................................................................62
System Setting Page (Decode Mode) ..........................................................................................62
Networking Setting Page (Decode Mode) ....................................................................................63
DDNS Setting Page (Decode Mode) ............................................................................................65
SIP Setting Page (Decode Mode).................................................................................................67
Status Page (Decode Mode) ........................................................................................................69
Advanced Settings Explanation (Decode Mode) .................................................................................70
User Management Page (Decode Mode).....................................................................................70
Maintenance Page (Decode Mode)..............................................................................................71
Certificates Page ..........................................................................................................................72
PTZ (Decode Mode) .....................................................................................................................74
Remote Alarm_Out Peering with GXV3500 (Decode Mode) : .....................................................74
Syslog Settings (Decode Mode) ...................................................................................................78
IP SURVEILLANCE FAQ..............................................................................................80
EXPERIENCING THE GXV3500 ..................................................................................84

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GXV3500 User Manual
Version 1.0.3.6
Table of Tables
Table 1: GXV3500 Technical Specifications................................................................................................18
Table 2: GXV3500 Power Specifications ....................................................................................................25
Table 3: Home page options (Encoder Mode) ............................................................................................29
Table 4: System settings page options (Encoder Mode) ............................................................................32
Table 5: Video & Audio settings...................................................................................................................34
Table 6: Networking Setting ........................................................................................................................35
Table 7: DDNS Setting ................................................................................................................................37
Table 8: SIP Setting.....................................................................................................................................39
Table 9: User Management page................................................................................................................43
Table 10: User Management page..............................................................................................................44
Table 11: SMTP page .................................................................................................................................47
Table 12: FTP Settings page.......................................................................................................................48
Table 13: PTZ Settings page.......................................................................................................................49
Table 14: Alarm HTTP Server Settings .......................................................................................................50
Table 15: Time Lapse Photography Configuration ......................................................................................51
Table 16: Motion Detection Configuration ...................................................................................................52
Table 17: Alarm_In Action Configuration .....................................................................................................54
Table 18: Syslog settings ............................................................................................................................56
Table 19: Decode Home settings ................................................................................................................60
Table 20: System settings ...........................................................................................................................63
Table 21: Networking settings .....................................................................................................................64
Table 22: DDNS Setting ..............................................................................................................................65
Table 23: SIP Setting Page (Decode) .........................................................................................................68
Table 24: User Management (Decode) .......................................................................................................70
Table 25: User Management page..............................................................................................................71
Table 26: Configuration Page (Decode)......................................................................................................74
Table 27: Syslog (Decode) ..........................................................................................................................79

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GXV3500 User Manual
Version 1.0.3.6
Table of Figures
Figure 1: GXV3500 Package ......................................................................................................................15
Figure 2: GXV3500 Connection diagram ....................................................................................................16
Figure 3: GXV3500 IP Camera front view...................................................................................................17
Figure 4: GXV3500 IP Camera rear view ...................................................................................................17
Figure 5: AV Cable standard example ........................................................................................................18
Figure 6: Windows “network” showing gxv3500 as “other devices” via UPNP ...........................................21
Figure 7: GS_SEARCH Result page of GXV3500......................................................................................22
Figure 8: Apple Safari “Bonjour” Setting page to display GXV3500 ...........................................................23
Figure 9: Apple Safari “Bonjour” Setting page to display GXV3500 ...........................................................23
Figure 10: Application peripheral connection for GXV3500 ........................................................................26
Figure 11: Alarm_In and Alarm_Out Connection Circuit Sample for GXV3500 ..........................................27
Figure 12: Home page of gxv3500 (encoder mode) ...................................................................................29
Figure 13: Web language switch.................................................................................................................30
Figure 14: System Settings page ................................................................................................................31
Figure 15: Video & Audio Settings Page .....................................................................................................33
Figure 16: Networking Setting Page ...........................................................................................................35
Figure 17: DDNS Setting Page ...................................................................................................................36
Figure 18: SIP Setting Page (part 1) ...........................................................................................................38
Figure 19: SIP Setting Page (part 2) ...........................................................................................................39
Figure 20: Status Page ...............................................................................................................................42
Figure 21: User Management Page ............................................................................................................43
Figure 22: Maintenance page .....................................................................................................................44
Figure 23: Certificates page ........................................................................................................................46
Figure 24: SMTP page ................................................................................................................................47
Figure 25: FTP Settings Page.....................................................................................................................48
Figure 26: PTZ Setting Page.......................................................................................................................49
Figure 27: Alarm HTTP Server Setting Page ..............................................................................................50
Figure 28: Time Lapse Photography Configuration Page...........................................................................51
Figure 29: Motion Detection Configuration Page ........................................................................................52
Figure 30: Motion Detection Schedule Configuration Page ........................................................................53
Figure 31: Alarm_In Action Configuration Page ..........................................................................................54
Figure 32: Alarm Event Time Schedule Configuration Page.......................................................................55
Figure 33: Syslog setting page ...................................................................................................................56
Figure 34: Firmware Upgrade and Provisioning .........................................................................................57
Figure 35: Factory Reset from Web Interface.............................................................................................59
Figure 36: GXV3500 Front View .................................................................................................................59
Figure 37: Decode Home Page ..................................................................................................................60
Figure 38: System Page (Decode)..............................................................................................................62
Figure 39: Networking Page (Decode)........................................................................................................64

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GXV3500 User Manual
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Figure 40: DDNS Setting Page (Decode) ...................................................................................................65
Figure 41: SIP Setting Page (Decode)........................................................................................................67
Figure 42: Status Page (Decode) ...............................................................................................................69
Figure 43: User Management Page (Decode) ............................................................................................70
Figure 44: Maintenance Page (Decode) .....................................................................................................71
Figure 45: Certificates page ........................................................................................................................73
Figure 46: PTZ Configuration Page (Decode) ............................................................................................74
Figure 48: Remote Alarm_Out IP Camera Configuration ...........................................................................75
Figure 49: Remote Alarm_Out peering GXV3500 Configuration ................................................................76
Figure 50: Remote Alarm_Out peering GXV3500 Action Output Display ...................................................77
Figure 51: Peering GXV3500 Decode Alarm_Out Circuit ...........................................................................78
Figure 47: Syslog Page (Decode) ...............................................................................................................79

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GXV3500 User Manual
Version 1.0.3.6
CHANGE LOG
This section documents significant changes from previous versions of user manual for GXV3500. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.3.6
•Added support for HTTPS web access. [Web Access Mode]
•Added option to Enable/Disable HTTP web access. [Web Access]
Firmware Version 1.0.3.3
•Added schedule for firmware upgrade and provisioning. [Maintenance Page]
•Added ability to enable multiple audio codecs simultaneously and specify priority of codecs. [SIP
Setting Page]
•Added support to validate server certificate. [Certificates Page]
•Added support for VLAN. [Networking Setting Page]
•Added support for “Voice Frame per TX” on audio settings. [SIP Setting Page]
•Added ability to upload trusted certificates and to configure device with custom certificate signed
by custom CA certificate. [Certificates Page]
•Increased the “Ring Timeout” limit to 5 minutes. [SIP Setting Page]
•Added support for alarm out pattern. [System Settings Page]
•Added support for “Reregister before Expiration” option. [SIP Setting Page]
•Added support HTTPS Web access. [Networking Setting Page]
•Added ability to disable 3CX PnP feature. [Maintenance Page]
Firmware Version 1.0.2.1
•Added support for new Grandstream MAC block: C0:74:AD
Firmware Version 1.0.1.98
•Added support for DHCP Option 66. [DHCP Option 66 Override Server]
•Add support for DNS SRV mode. [DNS Mode]
Firmware Version 1.0.1.97
•Added activating alarm out directly upon receiving SIP call.
Firmware Version 1.0.1.95
•Changed the WEB UI color tone to dark blue and updated the Logo.

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GXV3500 User Manual
Version 1.0.3.6
Firmware Version 1.0.1.94
•Added displaying black screen to external monitor/TV when network is disconnected.

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GXV3500 User Manual
Version 1.0.3.6
WELCOME
Thank you for purchasing Grandstream’s GXV3500, a powerful device to convert analogue camera to IP
network camera (encoder mode), or display real-time stream to big screen TV (decode mode).
GXV3500 is a next generation encoder/Decode. It features cutting-edge H.264 real-time video
compression, industry leading SIP/VoIP for 2-way audio and video streaming to smartphones and
videophones, PoE, best-in-class scalability and ease of integration, and advanced security protection. The
unique incorporation of TCP/IP protocols creates sophisticated, flexible networking and remote control
abilities.
The GXV3500 features the advanced functionality of embedded analytics (motion detection). The built-in
Alarm_In and Alarm_Out interface can be used to linked analogue camera, can also be peered to
configured IP camera as external and remote Alarm_Out, saved the direct wiring to the camera via Ethernet
network connection.
The GXV3500 can be managed with GSurf Pro (Grandstream’s intuitive FREE video management software
that controls up to 72 cameras simultaneously), or grouped with GVR3550/3552 Grandstream Network
Video Recorder (NVR) via plug-n-play, as well as other ONVIF compliant video management systems. It
also offers an advanced and flexible HTTP API and an SDK for easy integration with other surveillance
systems.
Designed for indoor environment application, the GXV3500 is a robust surveillance solution for broad range
of application environments such as banks, hotels, schools, retail stores and small warehouses, offices or
building entrances, and other small to median sized enclosed environments.

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GXV3500 User Manual
Version 1.0.3.6
CONNECT YOUR GXV3500
Equipment Package Contents
•GXV3500 – 1 Channel digital video encoder/Decode
•12V DC Universal Power Adaptor
•3.5mm to RCA audio/video cable
•Quick Installation Guide
Figure 1: GXV3500 Package
Connecting the GXV3500
1. Using the Power Adapter as power supply
•Connect the RJ45 Ethernet cable to the NETWORK port of the GXV3500
•Connect the other end of the RJ45 cable to your network (switch or router or PC)
•Connect the power supply to the DC 12V power clamps on the back of the GXV3500
•Connect the GXV3500 Video into the analog camera Video Out port via BNC cable.
•Connect 3rd party 3.5mm external microphone to “MIC_IN” port of GXV3500 if audio
required.

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GXV3500 User Manual
Version 1.0.3.6
2. Using PoE as power supply
•Connect the RJ45 Ethernet cable to the NETWORK port of GXV3500
•Connect the other end of the RJ45 cable to your PoE switch
•PoE injector can be used if PoE switch is not available.
•Connect the GXV3500 Video In to the analog camera Video Out port via BNC cable.
•Connect 3rd party 3.5mm external microphone to “MIC_IN” port of GXV3500 if audio
required.
Please refer to following connection diagram to hook up the camera and external 3rd party
accessories.
Figure 2: GXV3500 Connection diagram

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GXV3500 User Manual
Version 1.0.3.6
PRODUCT OVERVIEW
GXV3500 Camera
Please see below the diagram and explanation of GXV3500 IP camera:
Figure 3: GXV3500 IP Camera front view
Figure 4: GXV3500 IP Camera rear view
Note: “Pin Out” of the 3.5mm AV cable used for GXV3500 (highlight in Blue)
1: Ground;
2: Video (Yellow);
3: Audio Right (Red);
4: Audio Left (White).
Same as the AV cable used in Apple iBook, etc.
1.
2.
3.
1.
2.
6.
3.
4.
5.
1. V_IN, BNC Interface: GXV3500 BNC
interface, connect to analog camera as Video
Input (Voltage: 1.0V p-p; Resistance 75 Ω).
2. MIC_IN: 3.5mm socket for external 3rd party
microphone input.
3. RESET: PIN hole, press & hold for 15
seconds to factory reset the device.
1. NETWORK: 10/100 RJ45 network socket
for Ethernet connection.
2. AV_OUT: 3.5mm to RCA audio/video
connection output to display device like TV.
3. ALARM OUT: 1 Channel Alarm Output
port for device like Siren.
4. ALARM IN: 1 Channel Alarm Input port for
device like Infrared Motion Detector.
5. RS-485: 1 Channel RS-485 Interface for
cameras with PTZ Controller.
6. DC 12 V: 12V DC power port. Insert the
positive bare wire +12V; insert the negative
bare wire into the GND port. Do NOT
connect wrongly.

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GXV3500 User Manual
Version 1.0.3.6
Figure 5: AV Cable standard example
Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features and upgrade/provisioning settings for GXV3500.
Table 1: GXV3500 Technical Specifications
Channel
1
Video Compression
(Encoder)
H.264, MJPEG, JPEG
Video Decompression
(Decode)
H.264 ONLY
Max. Video Resolution
(Encoding)
Encoding (4CIF): 704x480@30fps (NTSC); 704x576@25fps (PAL)
Max. Video Resolution
(Decoding)
Decoding (4CIF): 720x480@30fps (NTSC); 720x576@25fps (PAL)
Video Bit Rate
16 Kbps ~ 2 Mbps
Video Input (Encoder
Mode)
1, BNC (Voltage: 1.0Vp-p; Resistance: 75Ω)
Video Output (Decode
Mode)
1, 3.5mm to RCA Line-Out
Audio Compression
G.711 a/u (PCMA, PCMU)
Audio Input
1, 3.5mm Line In (Resistance: 1.5KΩ)
Audio Output
1, 3.5mm to RCA Line-Out (600Ω, 0.707 Vrms)

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GXV3500 User Manual
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Alarm Input
1, PIN, Voltage < 45V, Current (DC) < 50mA, Normal Open (Low)
Alarm Output
1, PIN, Voltage < 80V, Current < 50mA, Normal Open (Low)
PTZ Control
1, PIN, via RS-485
Embedded Analytics
Motion Detection (up to 16 target areas)
Pre-/Post-Alarm
Recording
Yes
Security
On screen display, HTTPS, Password
Snapshots
Triggered upon Events, Send via email and/or FTP
SIP/VoIP Support
Yes, Voice and Video
Power over Ethernet
(PoE)
IEEE 802.3af Class 0; 10M/100M Auto-sensing, 2KV Lightning Surge Protection.
Network Protocol
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS, SMTP, FTP, NTP
Cable Connections
•BNC for Video In
•3.5mm Audio Line-In
•RJ45 Ethernet
•3.5mm to RCA Video and Audio Line-Out
•PINs for Alarm-In, Alarm-Out, PTZ and Power Input
Dimensions
67mm x 34mm x 96mm
Weight
121g or 4.3oz
Temperature /
Humidity
Operating: 0°C ~ +45°C (32°F ~ 113°F), 10 – 90% RH (Non–condensing)
Storage: -20°C ~ +60°C (-4°F ~ 140°F)
Power Adapter
Output: 12VDC/0.5A; Input: 100–240VAC, 50–60Hz
Compliance
FCC Part 15,Subpart B Class B; EN 55022 Class B,
EN 61000-3-2, EN 61000-3-3, EN 55024, EN 60950-1;
RCM AS/NZS CISPR 22/24, AS/NZS 60950

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GXV3500 User Manual
Version 1.0.3.6
INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3500, you have to have a computer, PC recommend.
The minimum recommended PC system requirement listed below:
•Windows XP, Windows Vista, Windows 7 and Windows 8
•CPU: Intel Pentium 4 or higher, 2 GHz
•RAM: 2 GB (4 GB recommended for larger systems)
•Support for DirectX 8.0 and above.
Configure the GXV3500 via Web Browser
The GXV3500 has embedded Web server to respond to HTTP GET/POST requests. Embedded HTML
pages allow user to configure the IP camera through Microsoft Internet Explorer (7.0 or above), Firefox,
Chrome (plug-in from Grandstream required).
Download WebControl Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
Notes:
•Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream WebControl Plug-in for Firefox/Chrome or “GSViewerX.cab” for Microsoft Internet
Explorer. Please close Browser to install the downloaded Plug-in or Active-X.
•Please trust and install the file downloaded if prompted by the Antivirus or Security software.
•For Apple platform (OS-X or iOS), only MJPEG (video encode mode) supported currently.
Connect the Camera to network with DHCP server (Recommended)
The GXV3500 by default enabled as DHCP client, it will automatically get IP address from the network
with DHCP server running.