Grandstream Networks GXV3500 User manual

GXV3500 User Manual www.grandstream.com
Firmware Version 1.0.1.94 http://esupport.grandstream.com
Grandstream Networks, Inc.
GXV3500 IP VIDEO
Encoder / Decoder

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TABLE OF CONTENTS
GXV3500 User Manual
WELCOME....................................................................................................................................................7
SAFETY COMPLIANCES ............................................................................................................................ 8
FCC CAUTION .......................................................................................................................................... 9
RF EXPOSURE INFORMATION (SAR)....................................................................................................9
WARRANTY ............................................................................................................................................... 10
CONNECT YOUR GXV3500 ......................................................................................................................11
EQUIPMENT PACKAGE CONTENTS...............................................................................................................11
CONNECTING THE GXV3500......................................................................................................................12
PRODUCT OVERVIEW..............................................................................................................................13
GXV3500 CAMERA ...................................................................................................................................13
GXV3500 SPECIFICATIONS........................................................................................................................16
INSTALLATION GUIDE .............................................................................................................................17
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT.....................................................................17
CONFIGURE THE GXV3500 VIA WEB BROWSER..........................................................................................17
Windows Platform:...................................................................................................................................19
Apple Platform:........................................................................................................................................21
CONNECT TO THE CAMERA USING STATIC IP...............................................................................................23
GXV3500 APPLICATION SCENARIOS..................................................................................................... 25
BATTERY POWER OR NO NETWORK ............................................................................................................25
LAN W/O INTERNET ...................................................................................................................................25
LAN WITH INTERNET..................................................................................................................................26
GXV3500 APPLICATION PERIPHERAL CONNECTION ....................................................................................27
GXV3500 HOME WEB PAGE (ENCODER MODE)...................................................................................29
GXV3500 CONFIGURATION &LANGUAGE PAGE..........................................................................................30
BASIC SETTINGS EXPLANATION ........................................................................................................... 31
SYSTEM SETTINGS PAGE ...........................................................................................................................31
VIDEO &AUDIO SETTING PAGE ..................................................................................................................33
NETWORKING SETTING PAGE.....................................................................................................................35
DDNS SETTINGS PAGE .............................................................................................................................36
SIP SETTING PAGE....................................................................................................................................37
STATUS PAGE............................................................................................................................................40
ADVANCED SETTINGS EXPLANATION..................................................................................................41
USER MANAGEMENT PAGE.........................................................................................................................41
MAINTENANCE PAGE..................................................................................................................................42
SMTP SETTING PAGE (EMAIL ALARM)........................................................................................................44
FTP SETTINGS PAGE (UPLOAD ALARM)......................................................................................................46
PTZ 47
ALARM SERVER SETTING PAGE..................................................................................................................48
TIME LAPSE PHOTOGRAPHY.......................................................................................................................49
MOTION DETECTION...................................................................................................................................50
ALARM EVENT ...........................................................................................................................................53
SYSLOG SETTINGS.....................................................................................................................................55
SOFTWARE UPGRADE.............................................................................................................................56
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTPSERVER: ........................................................57
CONFIGURATION FILE DOWNLOAD ..............................................................................................................57
RESTORE FACTORY DEFAULT SETTING..............................................................................................58
RESET FROM WEB INTERFACE (SOFT RESET) .............................................................................................58
RESET VIA BUTTON (HARD RESET).............................................................................................................59
GXV3500 HOME WEB PAGE (DECODER MODE)...................................................................................61

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HOME PAGE (DECODER MODE)..................................................................................................................61
DECODER SETTING PAGE...........................................................................................................................61
BASIC SETTINGS EXPLANATION (DECODER MODE)..........................................................................63
SYSTEM SETTING PAGE (DECODER MODE).................................................................................................63
NETWORKING SETTING PAGE (DECODER MODE).........................................................................................65
DDNS SETTING PAGE (DECODER MODE)...................................................................................................66
SIP SETTING PAGE (DECODER MODE) .......................................................................................................67
STATUS PAGE (DECODER MODE)...............................................................................................................69
ADVANCED SETTINGS EXPLANATION (DECODER MODE) ................................................................70
USER MANAGEMENT PAGE (DECODER MODE) ............................................................................................70
MAINTENANCE PAGE (DECODE MODE)........................................................................................................71
PTZ (DECODE MODE)................................................................................................................................73
SYSLOG SETTINGS (DECODE MODE) ..........................................................................................................74
REMOTE ALARM_OUT PEERING WITH GXV3500 (DECODER MODE) ...............................................75
IP SURVEILLANCE FAQ ...........................................................................................................................79

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TABLE OF FIGURES
GXV3500 USER MANUAL
FIGURE 1: GXV3500 FRONT VIEW................................................................................................................................13
FIGURE 2: GXV3500 REAR VIEW..................................................................................................................................14
FIGURE 3: WINDOWS “NETWORK”SHOWING GXV3500 AS “OTHER DEVICES”VIA UPNP ...........................................19
FIGURE 4: “GS_SEARCH”RESULT PAGE OF GXV3500.................................................................................................20
FIGURE 5: APPLE SAFARI “BONJOUR”SETTING PAGE TO DISPLAY GXV3500 ...............................................................21
FIGURE 6: APPLE SAFARI “BONJOUR”SETTING PAGE TO DISPLAY GXV3500 ...............................................................21
FIGURE 7-1: APPLICATION PERIPHERAL CONNECTION FOR GXV3500..........................................................................27
FIGURE 7-2: ALARM_IN AND ALARM_OUT CONNECTION CIRCUIT SAMPLE FOR GXV3500.........................................28
FIGURE 8: HOME PAGE OF GXV3500 (ENCODER MODE) ..............................................................................................29
FIGURE 9: WEB LANGUAGE SWITCH .............................................................................................................................30
FIGURE 10: SYSTEM SETTINGS PAGE.............................................................................................................................31
FIGURE 11: VIDEO &AUDIO SETTINGS PAGE................................................................................................................33
FIGURE 12: NETWORKING SETTING PAGE......................................................................................................................35
FIGURE 13: DDNS SETTING PAGE.................................................................................................................................36
FIGURE 14-1: SIP SETTING PAGE...................................................................................................................................37
FIGURE 14-2: SIP SETTING PAGE...................................................................................................................................39
FIGURE 15: STATUS PAGE..............................................................................................................................................40
FIGURE 16: USER MANAGEMENT PAGE .........................................................................................................................41
FIGURE 17: MAINTENANCE PAGE ..................................................................................................................................42
FIGURE 18-1: SMTP SETTING PAGE..............................................................................................................................44
FIGURE 18-2: SMTP SETTING PAGE..............................................................................................................................45
FIGURE 19: FTP SETTING PAGE.....................................................................................................................................46
FIGURE 20: PTZ SETTING PAGE.....................................................................................................................................47
FIGURE 21: ALARM HTTP SERVER SETTING PAGE .......................................................................................................48
FIGURE 22: TIME LAPSE PHOTOGRAPHY CONFIGURATION PAGE...................................................................................49
FIGURE 23-1: MOTION DETECTION CONFIGURATION PAGE...........................................................................................50
FIGURE 23-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE.........................................................................52
FIGURE 24-1: ALARM_IN ACTION CONFIGURATION PAGE ............................................................................................53
FIGURE 24-2: ALARM EVENT TIME SCHEDULE CONFIGURATION PAGE.........................................................................54
FIGURE 25: SYSLOG SETTING PAGE...............................................................................................................................55
FIGURE 26: FIRMWARE UPGRADE AND PROVISIONING ..................................................................................................56
FIGURE 27: FACTORY RESET FROM WEB INTERFACE ....................................................................................................58
FIGURE 28: DECODER HOME PAGE................................................................................................................................61
FIGURE 29: SYSTEM PAGE (DECODER)..........................................................................................................................63
FIGURE 30: NETWORKING PAGE (DECODER).................................................................................................................65
FIGURE 31: DDNS SETTING PAGE (DECODER)..............................................................................................................66
FIGURE 32: SIP SETTING PAGE (DECODER)...................................................................................................................67
FIGURE 33: STATUS PAGE (DECODER)...........................................................................................................................69
FIGURE 34: USER MANAGEMENT PAGE (DECODER)......................................................................................................70
FIGURE 35: MAINTENANCE PAGE (DECODER)...............................................................................................................71
FIGURE 36: PTZ CONFIGURATION PAGE (DECODER).....................................................................................................73
FIGURE 37: SYSLOG PAGE (DECODER) ..........................................................................................................................74
FIGURE 38: REMOTE ALARM_OUT IP CAMERA CONFIGURATION .................................................................................75
FIGURE 39: REMOTE ALARM_OUT PEERING GXV3500 CONFIGURATION .....................................................................76
FIGURE 40: REMOTE ALARM_OUT PEERING GXV3500 ACTION OUTPUT DISPLAY.......................................................77
FIGURE 41: PEERING GXV3500 DECODER ALARM_OUT CIRCUIT ................................................................................78
TABLE OF TABLES
GXV3500 USER MANUAL
TABLE 1: GXV3500 TECHNICAL SPECIFICATIONS ........................................................................................................16

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WELCOME
Thank you for purchasing Grandstream’s GXV3500, a powerful device to convert analogue camera to IP
network camera (encoder mode), or display real-time stream to big screen TV (decode mode).
GXV3500 is a next generation encoder/decoder. It features cutting-edge H.264 real-time video
compression, industry leading SIP/VoIP for 2-way audio and video streaming to smartphones and
videophones, PoE, best-in-class scalability and ease of integration, and advanced security protection. The
unique incorporation of TCP/IP protocols creates sophisticated, flexible networking and remote control
abilities.
The GXV3500 features the advanced functionality of embedded analytics (motion detection). The built-in
Alarm_In and Alarm_Out interface can be used to linked analogue camera, can also be peered to
configured IP camera as external and remote Alarm_Out, saved the direct wiring to the camera via Ethernet
network connection.
The GXV3500 can be managed with GSurf Pro (Grandstream’s intuitive FREE video management
software that controls up to 72 cameras simultaneously), or grouped with GVR3550/3552 Grandstream
Network Video Recorder (NVR) via plug-n-play, as well as other ONVIF compliant video management
systems. It also offers an advanced and flexible HTTP API and an SDK for easy integration with other
surveillance systems.
Designed for indoor environment application, the GXV3500 is a robust surveillance solution for broad
range of application environments such as banks, hotels, schools, retail stores and small warehouses,
offices or building entrances, and other small to median sized enclosed environments.

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SAFETY COMPLIANCES
These instructions are intended to assist users to safely operate the GXV3500, avoid dangerous situations
or damage the device.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited
Power Source with DC 12V according to the IEC60950-1 standard. Please refer to the
technical specifications for more details. Do not use a third-party power adapter or power
cord. When the device installed on the wall or ceiling, make sure that it is firmly attached.
Caution ：
• Make sure that the power supply voltage is correct before using the
camera.
•Do not drop the device or expose it to physical shock.
•Do not expose the device to temperatures outside the range of 0 oC to 45oC when t he
d evice is in operation.
•Do not expose the device to damp/wet conditions or high electromagnetism radiation.
•To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
•Do not damage the warranty sticker.
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average lifetime. The average lifetime varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all users.
Please contact your dealer for more details.
Warning：May cause serious injury or death if any
of the warnings below are neglected. Caution
：
Equipment may be damged if any of the
following caution messages are neglected.

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FCC CAUTION
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment. This device complies with part 15 of the
FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
—Consult the dealer or an experienced radio/TV technician for help.
RF EXPOSURE INFORMATION (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to
radio frequency RF energy set by the Federal Communications Commission of the United States.
The exposure standard for wireless devices employing a unit of measurement is known as the
Specific Absorption Rate (SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in
ANSI/IEEE C95.1-1992, and has been tested in accordance with the measurement methods and
procedures specified in OET Bulletin 65 Supplement C. This device has been tested, and meets
the FCC RF exposure guidelines when tested with the device directly contacted to the body. RF
exposure compliance with anybody-worn accessory, which contains metal, was not tested and
certified, and uses such body-worn accessory, should be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Hereby, Grandstream declares that this device is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.

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WARRANTY
If the GXV3500 was purchased from a reseller, please contact the company where the device was
purchased for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our technical support team for a
RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3500 because this may cause damage to the
products and void the manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/sites/default/files/Resources/gxv3500_user_manual.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.