GreatCall Lively Mobile2 User manual

User Guide
5STAR4-V1
greatcall.com/support
[phone]

GreatCall®, GreatCall Link™, Lively®, and 5Star® are the trademarks and service marks of GreatCall,Inc. Copyright ©2019 GreatCall, Inc.

Welcome to the GreatCall® Family!
Thank you for choosing the Lively® Mobile2. Your all-new mobile urgent response
device features 5Star® medical alert service. With 5Star, you’ll have immediate,
dependable access to our IAED-Certied Agents who are trained to provide help in
uncertain or unsafe situations—24 hours a day, 7 days a week.
This helpful User Guide contains everything you need to know about your Lively
Mobile2. And if you have any questions or need assistance, our award-winning, 100%
U.S.-based customer care team stands ready to assist you.
Best Regards,
Your friends at GreatCall

Table of Contents
I
Table of Contents
Section 1: Getting Started .................................................................. 1
Key Items in Your Lively Mobile2 Box.......................................................................................2
Your Lively Mobile2.........................................................................................................................4
The Charging Dock..........................................................................................................................8
Setting Up the Charging Dock................................................................................................. 10
Powering On Your Lively Mobile2 for the First Time ........................................................ 12
Using the Charging Dock........................................................................................................... 15
When to Charge Your Lively Mobile2 .................................................................................... 18
About the Battery Indicator...................................................................................................... 20
Section 2: Using Your Lively Mobile2 ............................................... 23
Turning on Your Lively Mobile2............................................................................................... 24
Turning o Your Lively Mobile2............................................................................................... 25

Table of Contents
Table of Contents
IIIII
Section 4: Managing Your Account .................................................. 49
MyGreatCall .................................................................................................................................... 50
Personal Emergency Prole ...................................................................................................... 51
Sending a Test Call to Your Lively Mobile2 .......................................................................... 53
Sending a Tone to Find a Misplaced Lively Mobile2 ........................................................ 54
Locating Your Lively Mobile2 Using GreatCall Link .......................................................... 55
Just in Case Notes......................................................................................................................... 56
Billing Information ....................................................................................................................... 57
Legal ................................................................................................... 59
Terms and Conditions ................................................................................................................. 59
Optional Services.......................................................................................................................... 66
Monthly Charges........................................................................................................................... 67
30-Day Return Policy ................................................................................................................... 67
Health and Safety Information ................................................................................................ 68
When to Use Your Lively Mobile2 ........................................................................................... 26
Where to Use Your Lively Mobile2.......................................................................................... 27
Calling 5Star Service.................................................................................................................... 28
Calling 9-1-1 in an Emergency................................................................................................. 31
Answering Incoming Calls......................................................................................................... 32
Connecting with Urgent Care .................................................................................................. 34
About the Service Indicator...................................................................................................... 35
Using the Included Accessories............................................................................................... 36
Section 3: Fall Detection ................................................................... 41
Fall Detection ................................................................................................................................. 42
How Fall Detection Works.......................................................................................................... 43
Conrming Fall Detection is Enabled.................................................................................... 44
Wearing Your Lively Mobile2 with Fall Detection ............................................................. 45
What Happens in the Event of a Fall ...................................................................................... 46