Gree SAP09HP230V1AH User manual

OWNER’S
MANUAL
Indoor Unit
SAP09HP230V1AH
SAP12HP230V1AH
SAP18HP230V1AH
SAP24HP230V1AH
MODELS:
CAT NO:GREE_SAPPHIRE_OWNERS MANUAL_09132022
Thank you for choosing our product.
Please read this Owner’s Manual carefully before
operation and retain it for future reference.
To download an electric version of this manual visit
https://gree-comfort-dev.web.app/system-documentation/

Thank you for choosing a Sapphire (SAP) Heat Pump System!
You can feel confident in your selection because the same pride in craftsmanship and engineering knowledge
that goes into millions of other GREE installed products worldwide has gone into your unit.
Please read this owner’s manual carefully before operation and retain it for future reference.
TABLE OF CONTENTS
Introduction......................................................................................................................................................................... 3
Nomenclature...................................................................................................................................................................... 4
Safety Precautions............................................................................................................................................................. 5
Part Names...........................................................................................................................................................................7
System Functions .............................................................................................................................................................. 8
Operation of Wireless Remote Contoller.......................................................................................................................10
Damaged or Lost Remote Controller..............................................................................................................................16
WIFI Setup ..........................................................................................................................................................................17
Care and cleaning..............................................................................................................................................................18
Troubleshooting.................................................................................................................................................................19
Energy Saving Tips..........................................................................................................................................................20
Warranty..............................................................................................................................................................................21
Owner’s manual FAQ

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 3
INTRODUCTION
Superior Design for Superior Performance
GREE Inverter-driven, Mini Split Heat Pumps are beautifully designed to deliver effective cooling or heating, while
fitting unobtrusively into any decor. The indoor unit’s aesthetically pleasing, minimalist design blends nicely in any
home or office.
Your unit offers quiet, energy-efficient comfort, powered by GREE famous G10 Inverter technology. To speed up the
process of bringing conditioned air exactly where you want it, the unit features both horizontal and vertical air flow
control. Customizable mode controls allow you to adjust fan speeds, select sleep-time settings and more, all through
the easy-to-use wireless remote controller, or an optional Wired Controller.
There are Turbo mode, I-FEEL function, WiFi connectivity, and other advanced features to make your system even
more versatile, for year-round comfort and energy savings.
NOTE: The indoor unit display panel can be turned ON or OFF via the LIGHT button on the remote controller.
See ‘‘LIGHT’ button description for more detail.
• This is the general introduction and the color of in dicator is only for reference. Please refer to the actual display.
• Display content may be different from the actual. Please refer to the actual display.
Front Panel Display
The front panel on the indoor unit contains system status lights and easy-to-read LED display.

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 4
NOMENCLATURE
EXAMPLE: SAP12HP230V1AH
SAP 12 HP 230V 1 AH
Electrical Rating
230V - 208/230V-1PH-60Hz
Style/Color Designation
Product Type
O – Outdoor Units
H – Indoor High Walls
Model Type
HP – Heat Pump
Capacity
09 – 9,000 BTUH
12 – 12,000 BTUH
18 – 18,000 BTUH
24 – 24,000 BTUH
Series Designation
LIVV
3VIR
SAP
VIRU
Revision Level

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 5
SAFETY PRECAUTIONS
Please read the following before operation
Recognize safety information. This is the safety-alert symbol. When you see this symbol on the unit and in
instructions or manuals, be alert to the potential for personal injury. Understand these signal words: DANGER,
WARNING, and CAUTION. These words are used with the safety-alert symbol.
DANGER identifies the most serious hazards which will result in severe personal injury or death.
WARNING signifies hazards which could result in personal injury or death.
CAUTION is used to identify unsafe practices which may result in minor personal injury or product and property
damage.
NOTE is used to highlight suggestions which will result in enhanced installation, reliability, or operation.
NOTE: Your actual air conditioning & heating system and related devices may differ from the images shown in
this manual.
WARNING
This appliance is not intended for use by children without responsible adult supervision. Proper care should be
taken to ensure safety.
WARNING
Heat pumps, air conditioners & heating equipment should be installed, started up, and serviced only by qualified
installers and service technicians. Air conditioning, heat pumps and refrigeration systems are hazardous due
to high voltage electrical components, high refrigerant pressures, and moving parts.
WARNING
• Disconnect electrical power to the indoor and outdoor units before performing any maintenance or cleaning.
• Do not attempt to repair the GREE system yourself. Incorrect repairs may cause electric shock or fire.
Contact a qualified service technician for all service requirements.
• Keep combustible materials away from the unit.

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 6
Please read the following before operation
CAUTION
• Do not put hands or any objects into the air inlets or outlets. This may cause personal injury or damage the
unit.
• When cleaning, be careful not to splash water on the unit. Doing this may cause electric shock or damage to
unit.
• Do not use or place any flammable, combustible or noxious substance next to the unit.
• In the event of a failure (burning smell, etc.), immediately disconnect all electrical power to indoor and
outdoor units.
• Never try repairing the system yourself; contact a qualified service technician for all repairs.
SAFETY PRECAUTIONS (Continued)

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 7
5
3
4
1
2
6
7
8
Air inlet
Air outlet
Air inlet
Air outlet
PART NAMES
Part Name
1. Front Panel
2. Aux. Button
3. Filter
4. Horizontal Louver
5. Remote Controller
6. Inter-Connection Wire (sold separately)
7. Drain Hose (sold separately)
8. Refrigerant Lines (sold separately)
Indoor unit
Outdoor unit

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 8
SYSTEM FUNCTIONS
WHISPER QUIET
Not only are the GREE systems energy efficient but they are quiet too. Sapphire High-Wall units operate with sound
pressure levels starting as low as 19 dB(A).
MULTI FAN SPEEDS
Whether operating in either Cooling or Heating mode, the indoor fan can be set to your choice of seven fan speed plus
Turbo to achieve maximum comfort.
INTELLIGENT PREHEATING
Sapphire system guards against the annoying cool air blown into the room in heating mode. The system constantly
monitors the discharge air temperature. It will delay the indoor fan until the indoor coil has warmed up to prevent
blowing uncomfortable cool air into the room.
I-FEEL FUNCTION
The unit will sense room temperature at the remote controller instead of at the indoor unit. It then adjusts airflow and
temperature accordingly for ultimate personal comfort.
ADJUSTABLE AIRFLOW
Sapphire system has a bi-directional airflow control for maximum comfort. The indoor unit
has adjustable vertical and horizontal swing louvers and can be set in multiple discharge directions from the wireless
remote controller.
TURBO MODE
Use Turbo Mode for situations where you wish to achieve the desired room temperature in the shortest possible time.
This mode runs the unit at ultra high speeds for quickest results.
VACATION MODE (FREEZE GUARD)
Vacation mode (freeze guard) set’s the unit to 46°F (8°C) in heating to keep the temperature in the space above
freezing.
TIMER MODE
The unit can be programmed to turn ON or OFF after a specific amount of time. The time period is adjustable between
one half and 24 hours.
MODE BUTTON
The unit can be set to five different operating modes: HEAT COOL, DRY, FAN ONLY and AUTO.
NOTE: AUTO MODE has fixed setpoints of 68° F heating and 77° F cooling, which are not adjustable. The system
will automatically select heating or cooling to maintain room temperature within this band.

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 9
SLEEP MODE
Sapphire offers three selectable Sleep Mode functions for your comfort. The unit will automatically adjust room
temperature during your sleep time. This slight change in temperature will not affect your comfort level due to the
natural effects that sleeping has on the body but it will save on energy consumption and will lower electric bills.
ENERGY SAVINGS MODE
This feature will automatically select the optimal compressor and fan speeds to allow for energy savings while
operating in Cooling or Heating modes. The compressor and fan will automatically slow down as the room temperature
reaches the set point.
SELF-DIAGNOSIS
Sapphire has a built-in computer which uses real-time diagnostics which help prolong the unit’s life. The automatic
diagnosis feature continuously scans for errors or malfunctions and fault codes are shown on the unit display to
facilitate troubleshooting and repair.
POWER FAILURE MODE
Power interruptions are no problem for the Sapphire system. User selections and system parameters are stored in
non-volatile memory. These parameters are retained during a power failure. When power is returned, the 3VIR system
will automatically return to the last operating mode.
INTELLIGENT DEFROST
Sapphire’s Intelligent Defrost function increases room comfort and saves energy by eliminating unnecessary defrost
cycles. In heating mode, the unit will monitor the outdoor coil for frost build up. Once frost buildup has been detected,
the system will switch into a defrost mode to remove the frost.
WASHABLE POLYMERIC AIR FILTER
The polymeric mesh filters save energy by preventing the indoor coils from being plugged with dirt and lint. This
economical and sturdy filter may be washed, vacuumed and reused.
FAHRENHEIT / CELSIUS
The remote controller and indoor wall unit front panel can be set to display in either °F or °C.
REMOTE LOCK-OUT
The wireless remote controller has a Lock feature. The Lock averts unauthorized access or tampering with system
settings.
AGENCY LISTINGS
All systems are listed with AHRI (Air Conditioning, Heating, and Refrigeration Institute) and are ETL certified per UL
Standards.
SYSTEM FUNCTIONS (Continued)

SAPPHIRE OWNERS MANUAL - INDOOR UNIT | 10
OPERATION OF WIRELESS REMOTE CONTROLLER
Buttons on remote controller
Introduction for icons on display screen
1. ON/OFF Button
Press to power the unit on or off
2. FAN Button
Press to select fan speed (Ultra-Low, Low, Low-Medium, Medium,
Medium-High, High or Turbo).
3. MODE Button
: Hear : DRY : FAN ONLY
: COOL : AUTO
4. +/- Buttons
Press to either raise or lower settings including
temperature and time.
5. TURBO Button
Press to boost cooling or heating airflow.
Quickest way to reach preset temperature.
6. Button
Press to control horizontal angle of louvers and to redirect airflow.
7. Button
Press to control vertical angle of louvers and to redirect airflow.
8. CLOCK Button
Press to display time of day or time remaining on timer.
9. TIMER ON/TIMER OFF Buttons
Press to start or stop the timer. (Adjust with “+” and “—” buttons.)
See Owner’s Manual for more details.
10. TEMP Button
Press to select temperature setting.
11. I-FEEL Button
Press to activate; allows unit to sense temperature at the remote
controller in Cool mode.
12. LIGHT Button
Press to turn on lights on the unit’s Front Panel Display.
Press again to turn off
13. WiFi Button
Press “ WiFi” button to turn on or turn off WiFi function.
14. QUIET Button
Press to activate in Heat or Cool mode; after the room reaches
its set temperature, the system operates discreetly at Low fan
speed.
15. SLEEP Button
Press to select one of three SLEEP modes, each offering varying
levels of comfort control while sleeping.
See Owner’s Manual for more details.
WiFi
Send Signal
46°F Vacation Mode
Turbo Mode
Set time
X-FAN
TIMER ON /TIMER OFF
Remote Lock-out
Up & Down Swing Louvers
Left & Right Swing Louvers
Fan Speed
Light
: Set Temperature : Indoor Room Temp.
SleepMode
Clock
Heat Mode
Fan Mode
DryMode
Cool Mode
Auto Mode
Operation mode
FI- EEL
Quiet
WIFI
Temp. display type