
American Metal Ware®Tea Brewers Page 9
TROUBLESHOOTING GUIDE
Problem/Cause Remedy
Weak tea
•Not enough tea used
•Water not hot enough
•Water not hot enough
•Sprayhead clogged
•Tea steeping time too short
•Use 1 oz. (28 g) tea per 1 gallon (3.8 litre) finished product
•Wait for Water Hot light to illuminate
•Check sprayhead temperature, should be greater than
185° F (85°C)
•Remove sprayhead for cleaning. Follow cleaning procedures
for sanitizing
•Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
Strong tea
•Too much tea used
•Tea steeping time too short •Use 1 oz. (28 g) tea per gallon (3.8 litre) finished product
•Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
Grounds in tea
•Paper filter collapsed during brewing
•Using filter packs •Use proper filter
•Add screen kit to brew basket
Brew basket overflowed
•Volume of hot water set too high
•Brew basket drain blocked
•Brew basket drain blocked
•Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
•Paper filter collapsed during brewing
•Add screen kit to brew basket
Unpleasant taste
•Tea dispenser or brew basket needs cleaning
•Water tank has lime build-up
•Taste is coming from water supply
•Clean and sanitize
•De-lime water tank
•Install a water filtration system
Brew volume too large or too small
•Timer setting set too long or too short
•Water service not supplying adequate water
pressure or flow rate
•Adjust timer to desired value
•Water pressure measured at the unit’s water inlet valve
should be between 30 psi to 70 psi delivering a minimum of
1 gallon (3.8 litre) per minute
Brew volume erratic (small variations from
batch to batch are normal)
•Water supply pressure fluctuates
•Fill valve faulty or clogged
•Plumb water supply so that water pressure is not significantly
affected by other appliances
•Check for power at fill valve when unit is calling for water. If
water flow is slow or valve not operating then repair valve
Sprayhead will not stop dripping water
•Brew valve does not close completely •Visually inspect valve. Clean lime from valve. Seat, cup, or
entire valve may need replacement
Water boiling in water tank
•Temperature in water tank too hot •Reduce the water tank temperature. Adjustment knob is
located on the control board face
BREWING PROBLEMS
Only a qualified service technician should perform electrical and mechanical adjustments or
repairs. Always disconnect power before attempting any maintenance procedures.
!