Grohe Sense User manual

USER GUIDE
GROHE SENSE GUARD
GROHE SENSE
GROHE SENSE APP
Version 1, June 2020.
Latest version available at help.grohe-sense.com.

5. GROHE SENSE IN DETAIL 50-53
5.1. Hardware 50
5.2. Control via the app and device preferences 52
6. GROHE SENSE WARNINGS AND HOW TO REACT 53-57
6.1. Floodingnotication 53
6.2. Noticationsrelatedtohumidityandtemperature 54
6.2.1.High/Lowhumidity 54
6.2.2. High / Low temperature and frost risk 55
6.3. Noticationsrelatedtodataandbattery 56
6.3.1. Data transfer not possible 56
6.3.2.Batterylow&Batteryempty 56
7. GROHE SENSE APP OTHER FEATURES:
INBOX, ACCOUNT AND HOUSES, PREFERENCES 57-59
7.1. Inbox 57
7.2. Account and houses 58
7.3. Preferences 59
8. WI-FI NETWORK CHANGES, SMARTPHONE CHANGES
AND WHAT TO DO 60
8.1. New Wi-Fi router, name, password 60
8.2. New smartphone 60
9. ADDITIONAL HELP AND DOCUMENT VALIDITY 61
9.1. Additional help 61
9.2. Validityofthisdocument 61
CONTENT
1. INTRODUCTION 4
2. GETTING STARTED 6-33
2.1. Setupyouraccount 6
2.1.1. Download GROHE Sense app 6
2.1.2. Create a new user account 8
2.2. ConnectthedevicestoyourWi-Finetwork 10
2.2.1. Connect GROHE Sense Guard 10
2.2.2.ConnectGROHESense 14
2.2.3. What to do if the devices don’t connect 18
2.3. GettoknowGROHESenseapp,denethepreferences 
ofthedevicesandyouraccount 22
2.3.1. Get to know the main features of GROHE Sense app 22
2.3.2.GROHESenseGuard&GROHESense:Denethedevice
preferencestotyourhouse 24
2.3.3.GROHESenseGuard:Firmwareupdate 26
2.3.4.GROHESenseGuard:Denewaterandenergycoststo 
receive realistic estimates 28
2.3.5.Setalinktoyourinsurancecompany 30
2.3.6.Deneyouremergencycontacts 32
3. GROHE SENSE GUARD IN DETAIL 34-40
3.1. Hardware 34
3.2. Firmware 38
3.3. Control via the app and device preferences 38
4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT 41-49
4.1. Noticationsrelatedtowaterleakandwatershut-o 41
4.1.1.Extremelyhighowrate 42
4.1.2.Maximumvolumereached 43
4.1.3.Unusuallyhighwaterconsumption 44
4.1.4. WaterdetectedbyGROHESense 45
4.1.5.Pressuredropsdetected 46
4.1.6.Watersystemchecknotpossible 47
4.2. Watersupplyfrostwarning 48
4.3. Noticationsrelatedtodataandrmware 48
4.3.1.Datatransfernotpossible 48
4.3.2.Firmwareupdateavailable 49
2 3
GROHE SENSE USER GUIDECONTENT

GROHE SENSE – THE SMART WATER SENSOR
GROHE Sense water sensor detects the presence of water, tracks temperature and
humidityandalertsyouautomaticallywhenanissueisdetected.Itcanalsotrigger
GROHESenseGuardtoautomaticallyshutwatero.
GROHE SENSE APP – PERSONAL WATER MANAGEMENT APP
GROHESenseappisyourcontroltoolforallGROHESensewatersecuritydevices.
The app shows the latest status and measurements of the devices, delivers alarms
andwarnings,letsyouchangethesettingsofthedevicesandmanageyouraccount
preferences.
1. INTRODUCTION
CongratulationsonyournewGROHESensewatersecuritysystem!Nowyourhouseis
equippedwithareliablesolutionforeveryday,whereyounolongerhavetoworryabout
water damage.
Thesystemconsistsoftwosmartdevices,GROHESenseandGROHESenseGuard,and
asmartphoneappGROHESense.Eachofthedevicescanbeusedindividually,ifmore
devicesareinstalledinproperty,theyallworktogethertoprovideahigherlevelofwater
security.
GROHE SENSE GUARD – THE SMART WATER CONTROLLER
GROHESenseGuardwatercontrollerisinstalledonthemainswaterpipe.Itliterallysees
allthewaterpassingby,checksforunusualwateruseandtrackswaterconsumption.
Whenitdetectsaleak,itcanshutothewatersupplyautomaticallytoreduceconse-
quentialdamage.Itdetectsevenverysmallleaks,sothatyoucantakeaction,beforethe
leak becomes bigger.
4 5
GROHE SENSE USER GUIDE1. INTRODUCTION

2. GETTING STARTED
2.1. SET UP YOUR ACCOUNT
2.1.1. DOWNLOAD GROHE SENSE APP
Todownloadtheapp,opentheGooglePlayStoreorAppleAppStoreonyour
smartphone and search for “GROHE Sense”, or scan the QR code below.
• GROHESenseappiscompatiblewithoperatingsystemversionsAndroid6.0+,
AppleiOS10+.
• During the installation process, the requested permissions need to be granted to
theapptofunctioncorrectly,especiallythepermissiontosendpushnotications
toalertyouincaseofdetectedleaks.
• It is possible to download and run the app on a tablet, but for the best user
experience we recommend the use on smartphones.
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2. GETTING STARTED

1 32
2.1.2. CREATE A NEW USER ACCOUNT
Tocreateanewuseraccount,opentheGROHESenseappandfollowthesesteps:
1.Ontheintroductoryscreen,tapthe“Signup”buttontostart.
2. Fill in the registration form and tap the “Sign up” button.
3.Gotoyoure-mailaccounttoopentheautomatice-mailsenttoyou.Activateyour
accountbyclickingonthelink“Conrme-mailaddress”.
FromnowonyouruseraccountisreadyandyoucanlogintotheGROHESenseapp.
Makesuretorememberyoure-mailaddressandpassword.
CAN I CONNECT THE DEVICES TO MULTIPLE ACCOUNTS?
CAN I USE MY ACCOUNT ON MULTIPLE SMARTPHONES?
GROHESenseandGROHESenseGuardcanbelinkedonlytooneaccountintheapp.
Ifyouwouldliketoaccesstheaccountonmultipledevices,thisispossible–youcanbe
logged into the GROHE Sense app with the same account on multiple smartphones in
parallel.Sameinformationwilldisplayonallphones–dataisstoredintheGROHESense
Cloud,notonyourmobiledevice.
NOTE:
• The password needs to be at least
10 characters in length and contain
one small and one capital letter, one
number, one special character.
• The activation link in the e-mail is
validfor24hours.Afterexpiration
ofthistimeperiod,youcantrigger
anewactivationlink.Forthis,you
needtotrylogginginwithyour
chosen account credentials in the
GROHE Sense app.
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2. GETTING STARTED

543
1 2
2.2. CONNECT THE DEVICES TO YOUR WI-FI NETWORK
2.2.1. CONNECT GROHE SENSE GUARD
ToconnectGROHESenseGuardtoyourhome’sWi-Finetwork,followthesestepsinthe
GROHESenseapp:
1. Tapthe(+)buttoninthebottompartofthescreentostartaddinganewdevice.
2. Selectthedevicetype:GROHESenseGuard.
3. Selectoneofthe3optionssuitabletoyourcase:
• Recommended:Starttheplanningphaseoftheinstallationguidebytappingthe
button “Next”.
• If planning is already done:ContinuewithyourpersonalplanningIDfromthe
personalinstallationguidebytappingthebutton“UseplanningID”.
• For experts only: ContinuewithoutaplanningIDbytappingthebutton
“Connect now”.
4. Enteranameforyourdevice,andassignittoahouseandaroominthehouse.
Ifyouhaven’tcreatedahouseoraroomyet,youwillbeautomaticallyrequested.
Tap the button “Next”.
5. ActivateyourdeviceforWi-Fiintegrationaccordingtotheinstructionson
the screen.
• Plug in GROHE Sense Guard, wait a moment, and then press the “CONNECTION”
button.Thedevicestartsashingblueandtheconnectionbuttonlightchangesfrom
orange to blue. The device remains available for Wi-Fi connection for 10 minutes.
• Ifyourdevicedoesnotstartashingblue,itisnotreadyforWi-Fiintegration.
Trytoresetthedevice.
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2. GETTING STARTED

6Android
.1 .2
6Apple iOS
7
.3 8
6. Gotoyourphone’sWi-Fisettings.
• Androidusers:tapthebutton“Opensettings”inthecentralareaofthescreen.
If this doesn´t work, follow the instructions for Apple iOS.
• AppleiOSusers:gotoyourphonesettingsandopentheWi-Fisettingsinthe
followingsteps:
• 6.1. Open the home screen.
• 6.2. Open the settings.
• 6.3. Click on Wi-Fi.
7. ConnectyourphonetothedeviceviaWi-Fi.Thenetworknameandpasswordcan
befoundonastickeronthedevice(bythepowercable),andalsoonthecover
page of the product manual.
• Ifyourdevicedoesnotappearhere,trytoresetthedevice.
8. ReturntotheGROHESenseappandenterthecredentialsofyourhome’sWi-Fi
networktoconnectyourdevice.
• If no Wi-Fi networks are shown, this might indicate a device malfunction. In this
case contact the GROHE customer support.
Youwillreceiveanoticationwhenyourdeviceissuccessfullyconnected.Itmighttake
a short time for the device to appear on the overview screen.
Ifyouneedtoresetthedevice,seesection3.1.onhowtoreset.
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2. GETTING STARTED

1 2 3 45
2.2.2. CONNECT GROHE SENSE
ToconnectGROHESensetoyourhome’sWi-Finetwork,followthesestepsinthe
GROHESenseapp:
1. Tapthe(+)buttoninthebottompartofthescreentostartaddinganewdevice.
2. Selectthedevicetype:GROHESense.
3. Enteranameforyourdevice,andassignittoahouseandaroominthehouse.
Ifyouhaven’tcreatedahouseoraroomyet,youwillbeautomaticallyrequested.
Tap the button “Next”.
4. Deneyourdevicepreferencesandtapthebutton“Next”.Youcaneditthese
preferencesalsoatanytimelaterafteryouhavesuccessfullyconnectedthedevice.
5. ActivateyourdeviceforWi-Fiintegrationaccordingtotheinstructionsonthescreen.
• Insertthebatteries.GROHESensestartsashingblueandremainsavailablefor
Wi-Ficonnectionfor5minutes.Ifyoudonotconnectthedevicein5minutes,take
outall3batteries,wait30seconds,insertthebatteriesagainandyourGROHE
Sense is available for Wi-Fi connection for 5 minutes again.
• Ifyourdevicedoesnotstartashingblue,itisnotreadyforWi-Fiintegration.Tryto
reset the device.
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2. GETTING STARTED

7 8
6Android
.1 .2
6Apple iOS
.3
6. Gotoyourphone’sWi-Fisettings.
• Androidusers:tapthebutton“Opensettings”inthecentralareaofthescreen.If
this doesn´t work, follow the instructions for Apple iOS.
• AppleiOSusers:gotoyourphonesettingsandopentheWi-Fisettingsinthe
followingsteps:
• 6.1. Open the home screen.
• 6.2. Open the settings.
• 6.3. Click on Wi-Fi.
7. ConnectyourphonetothedeviceviaWi-Fi.Thenetworknameandpasswordcan
befoundonastickeronthedevice(ontheunderside).
• Ifyourdevicedoesnotappearhere,trytoresetthedevice.
8. ReturntotheGROHESenseappandenterthecredentialsofyourhome’sWi-Fi
networktoconnectyour.
• If no Wi-Fi networks are shown, this might indicate a device malfunction. In this
case contact the GROHE customer support.
Youwillreceiveanoticationwhenyourdeviceissuccessfullyconnected.Itmighttake
a short time for the device to appear on the overview screen.
Ifyouneedtoresetthedevice,seesection5.1.onhowtoreset.
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2. GETTING STARTED

OVERLAPPING WI-FI NETWORKS
POTENTIALPROBLEM: Multiplewireless
networks are overlapping in one area.
Everyrouterautomaticallyselects
and uses a channel. The channels
arenumbered1to11.Indensely
populated areas, networks that are
usingthesamechannelmayoverlap.
TEST: The Wi-Fi testing app will show
youwhichchannelsareusedmost
heavily.
SOLUTION: Manuallychangethe
channelthatyourrouteruses.Select
achannelthatisnottooheavily
used.Tomakethischange,readyour
router’s manual.
TOO MANY DEVICES
POTENTIALPROBLEM: There are too
manydevicesusingthesamewireless
network. This can slow down the
wirelessnetwork’sperformance–
particularlyifusersareconstantly
downloading or streaming videos.
TEST: TheWi-Fitestingappshowsyou
howfastyourwirelessnetworkis.
SOLUTION: Install a router with a
highercapacity.
2.2.3. WHAT TO DO IF THE DEVICES DON’T CONNECT
STEP 1: CHECK WHETHER YOU HAVE SUFFICIENT
WIRELESS NETWORK COVERAGE
Theremaybeaproblemwithyourwirelessnetworkcoverage.Seebelowforsome
potentialcausesandsolutions.Anappfortestingyourwirelessnetworkmaybeauseful
waytoidentifyanyproblems(e.g.Android:Wi-Fianalyzer,iOS:Wi-FiSweetSpots).
DISTANCE
POTENTIALPROBLEM: The device is too
far from the router.
TEST: Checktheperformanceofyour
wirelessnetworkasyoumovefurther
awayfromyourrouter.
SOLUTION:Tosolvethisproblem,you
can either install a repeater or a new
routeroeringenhancedperformance.
OBSTRUCTIONS
POTENTIALPROBLEM: Obstructions such
as thick walls or closed doors weaken
the wireless network signal.
TEST: Testtheperformanceofyour
wireless network on one side of the
wall or with closed doors and compare
it with the performance on the other
side of the wall or with open doors.
SOLUTION:You can use powerline
adapters, which transmit the wireless
network’s signal along the building’s
existing electrical wiring.
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2. GETTING STARTED