Gromako Data & Services Derminator 2 User manual

Vaughter Wellness® and DERMINATOR® are registered trademarks of Gromako Data & Services Ltd. All rights reserved.
INSTRUCTIONS
Revision: 1.8 – Nov 8, 2020
Cartridges for the Derminator®2 can not be used on the older machine and vice versa.
owndoc.shop is the only place that sells correctly working cartridges for this machine.
Derminator
®
2 info page with videos and link to store:
http://derminator.com/
The latest version of this user manual:
http://derminator.com/Derminator2-instructions.pdf
How to properly attach the rubber feet to the machine:
http://derminator.com/Mounting-the-rubber-feet.pdf

HTTP://DERMINATOR.COM 2
TABLE OF CONTENTS
Table of Contents.............................................................................................................................................................. 2
READ FIRST: VITAL DERMANEEDLING INFO...................................................................................................................... 4
WARNING & DISCLAIMER ............................................................................................................................................. 4
INTRODUCING THE DERMINATOR 2 ................................................................................................................................. 5
Cartridges, speed and depth......................................................................................................................................... 5
No microtearing ............................................................................................................................................................ 5
Timer ............................................................................................................................................................................. 5
NO MICROTEARING WITH THE DERMINATOR.................................................................................................................. 6
IMPORTANT PRECAUTIONS .............................................................................................................................................. 7
CARTRIDGE MOUNTING.................................................................................................................................................... 8
HAND UNIT CLEANING ...................................................................................................................................................... 8
CARTRIDGE DISINFECTION ................................................................................................................................................ 9
DERMINATOR NEEDLING TECHNIQUE ............................................................................................................................10
THE DISPLAY EXPLAINED ................................................................................................................................................. 11
TIMER FEATURE FOR OPTIMAL TREATMENT.................................................................................................................. 14
MANUALLY CALCULATING TREATMENT TIME ................................................................................................................16
COMPLIANCE STATEMENTS ............................................................................................................................................ 17
FCC .............................................................................................................................................................................. 17
CANADA ...................................................................................................................................................................... 17
EU................................................................................................................................................................................ 17
WARRANTY POLICY ......................................................................................................................................................... 18
CARE & MAINTENANCE................................................................................................................................................... 19
ERROR MESSAGES........................................................................................................................................................... 20
MAGNET BAD/STUCK OR BAD CARTRIDGE.................................................................................................................20
MAGNET REMOVED OR ATTRACTED OUT .................................................................................................................. 21
MAGNET FLEW OUT! FIND IT/BUY NEW..................................................................................................................... 21
TROUBLESHOOTING........................................................................................................................................................ 22
BUTTONS DO NOT WORK ........................................................................................................................................... 22
DEAD DISPLAY ............................................................................................................................................................. 22

HTTP://DERMINATOR.COM 3
MACHINE DOES NOT NEEDLE AT ALL BUT DISPLAY WORKS....................................................................................... 22
NEEDLES DO NOT COME OUT DEEP AT ALL OR SCRATCH ..........................................................................................23
NEEDLES DO NOT SEEM TO PENETRATE THE SKIN ENOUGH......................................................................................24
TECHNICIAN’S MENU ...................................................................................................................................................... 26
Firmware version ........................................................................................................................................................26
Magnet monitor..........................................................................................................................................................26
Swap warning.............................................................................................................................................................. 26
Show Hall value...........................................................................................................................................................26
MagnetMissingCnt ......................................................................................................................................................26
Dlt-HallTreshold .......................................................................................................................................................... 26
StartPulseLength.........................................................................................................................................................26
HallMarginFFNPls........................................................................................................................................................26
MinPulseLength .......................................................................................................................................................... 27
FastFreq....................................................................................................................................................................... 27
FastDelay..................................................................................................................................................................... 27
LCDDelay .....................................................................................................................................................................27
Recalibrate ..................................................................................................................................................................27
Factory Reset ..............................................................................................................................................................27

HTTP://DERMINATOR.COM 4
READ FIRST: VITAL DERMANEEDLING INFO
Before using the Derminator® 2, read our dermaneedling instructions available on
http://dermaroller.owndoc.com/dermaroller-instructions.pdf.
These instructions are essential because they contain important safety-
and treatment guidelines as well as advice on how often to treat, and with which
products to pre-treat, after-treat and treat during the actual needling procedure.
WARNING & DISCLAIMER
The Derminator®2 is a medical device, used to administer an invasive medical
treatment procedure to the skin. Improper use or over-use can result in
permanent disfigurement. The use of Corticosteroids or plant sterols that impair
healing, such as those found in herbs like Sarsaparilla could also result in
permanent disfigurement. The patient should not use any supplements,
medications or skin products with medicinally active chemicals that interfere
with skin healing. Skin products used during or shortly after dermaneedling
should be critically examined for potentially troublesome ingredients. Needle
cartridges should be inspected before use on the presence of bent needle tips. The
same needle cartridge should never be used on different people and cartridges
should always be sterilized directly after use or they should be discarded.
THE DERMINATOR®2 DEVICE IS SOLD “AS IS” UNDER THE ASSUMPTION THAT ITS USER,
BEFORE USING THE DEVICE, FULLY READ AND FULLY UNDERSTOOD THIS MANUAL AS WELL
OUR GENERAL DERMANEEDLING INSTRUCTIONS AVAILABLE AT THE WEB ADDRESSES
PROVIDED ON PAGE 1. BY PROVIDING INSTRUCTIONS AND GENERAL GUIDELINES AND ADVICE
WE DO NOT ASSUME RESPONSIBILITY FOR A NEGATIVE TREATMENT OUTCOME.
OUR GUIDELINES ARE THE OPINIONS OF LAYPEOPLE AND NOT MEDICAL ADVICE.
IT IS AGAINST OUR TERMS TO USE THIS MACHINE UNLESS ITS OPERATOR AND/OR PATIENT
ASSUME FULL LEGAL LIABILITY FOR THE TREATMENT OUTCOME AND WILL INDEMNIFY US
AGAINST DAMAGES, REAL OR PERCEIVED.

HTTP://DERMINATOR.COM 5
INTRODUCING THE DERMINATOR 2
CARTRIDGES, SPEED AND DEPTH
Cartridges are available with 1, 9 or 12 needles. They have a silicone spring/sleeve to
prevent blood from entering the device.
The needling speed can be slow (3 Hz), medium (5 Hz) or fast (25 Hz). The slower
speeds are rarely used, mainly to emulate a dermastamp or single needle, when very
precise treatment of very small areas are required.
The needling depth is set with a push button and can be set to 0.25, 0.5, 0.75, 1, 1.25,
1.5, 1.75, 2, 2.25 or 2.5 mm. Using a “trick” (falsely claiming to the machine that a 9- or
12-needle cartridge is mounted), the 1-needle cartridge will needle 1 mm deeper than
set, for a depth range from 1.25 to 3.5 mm. This depth can cause nerve injury and is
only to be used on the rare type of scar tissue that needs such a depth, and should
only be used by a dermatologist or plastic surgeon.
NO MICROTEARING
To avoid microtearing, a very powerful motor is a necessity in order to make the
needles move in & out extremely quickly, and making the machine run on a
rechargeable battery would therefore be impractical and very expensive. Competing
(Chinese-made) devices are based on permanent makeup hardware and are much too
feeble to be used for safe dermaneedling. They do not reach the advertised depth and
they all cause more or less skin tearing.
TIMER
The Derminator®2 is able to count down the time required to optimally treat a skin
patch of a certain area by calculating the treatment time required based on the needling
frequency used to automatically result in the optimal prick density. All you do is set
inches or cm, input width and length of the skin area and start needling with any
variety of speeds. The machine will stop automatically when the skin has been treated
optimally. All the user needs to do is move the machine smoothly at least once over the
entire area during the allotted, calculated treatment time, which is constantly displayed
as it counts down.

HTTP://DERMINATOR.COM 6
NO MICROTEARING WITH THE DERMINATOR
This is what “micro”-tearing looks like. It is caused by a dermaneedling machine’s
motor not having sufficient accelerating power to push the needles in quickly and pull
them back out just as fast:
We have a video on our sales page where we use a microscope and needle paper with
our device and another device. Anyone who has doubts about the above picture is
encouraged to repeat the experiment and post the results online. We tested several
more devices such as the Korean mCure and they all caused extreme tearing. We hope
others will repeat our experiment with our machine and other machines and post their
results online. Microtearing rips the edges of pores, causing permanent pore
enlargement. Only a very powerful motor can move the needles in & out in a few
milliseconds. That is why the Derminator®2 is much louder than Chinese “pen” devices,
and has a much larger motor part.
Chinese companies simply “recycled” their underpowered permanent makeup pens.
Those feeble, overpriced “buzzers” will give electric dermaneedling a bad name, just
like the dermarollers that have 540 stamped Titanium “knives” instead of real needles
are causing permanent injury and thus give dermaneedling a bad name.

HTTP://DERMINATOR.COM 7
IMPORTANT PRECAUTIONS
•When using the 1-needle cartridge, do not tell the machine that a 9- or 12-needle
cartridge is mounted, or the machine will needle 1 mm deeper than indicated!
•Do not reuse needle cartridges on different people. It is always best to discard
needle cartridges after use, but they can be re-used, as long as you only use them
on the same person and always clean and disinfect the cartridge directly after
use.
•Do not pour water or other liquids into the hand unit’s opening. You can use a
cotton swab, moistened with alcohol at the most. Water will corrode the sensor
electronics inside the machine, which will result in it refusing to operate.
•Do not pour water onto the outside of the hand unit, since it is not water proof,
and water may corrode the sensor electronics.
•Do not use a disinfecting chemical spray on the hand unit, because certain
popular disinfectant mixtures weaken the plastic cover, causing it to crack, when
gripped firmly.
•Especially initially, use one or more size shorter needle length and one week
longer interval than used with manual needling, when using the Derminator®
2. Pushing less hard will make the needles penetrate less. Do not use the timer
function initially, since it uses an algorithm for a very thorough (medically
optimal for regeneration) treatment.
•Only use the highest repetition rate and/or longer needle lengths when you have
experience with the lower repetition rates/shorter needle lengths already, and
only after you have done a test patch with the higher repetition rate/needle
length. Even the 0.25 mm setting can cause pain and redness and even
pinpoint bleeding because the Derminator’s needles penetrate deeper than
those of a dermaroller or dermastamp of equivalent needle length, and it
makes many more stamps per minute than you can make with a dermastamp.
Also competing electric devices, due to their weak motor, penetrate less deep
than they claim. Always do a very conservative test patch first and then wait!
Do not needle too long over the same skin patch if you have not seen how the skin
reacts to intensive needling yet. Always do a test patch first!

HTTP://DERMINATOR.COM 8
•Keep the device moving constantly and evenly over the skin when using the
device.
•Keep the cartridge moving over the skin, without lifting it.
•Do not push the cartridge too hard onto the skin.
•Do not hold the cartridge under an angle but flat onto the skin.
•Never use needle cartridges not made by us! Even though they may fit, they all
have a very different needle length, causing incorrect needling depth even though
the machine will think it’s working correctly.
CARTRIDGE MOUNTING
Bajonet fitting. Align the slots in the cartridge with the protrusions on the tip of the
hand unit, push the cartridge on and while pushing, rotate the cartridge right a quarter
turn until you start to feel resistance, then stop turning at the point of maximum
resistance.
CARTRIDGE LIFETIME
The question “how long do the needle cartridges last” is unanswerable, since this
depends on how many times the cartridge has been plunged into the skin, which
depends on needling frequency, skin area, treatment frequency and the thickness of the
particular skin. All we can say is that generally, cartridges can be reused one or more
times and specifically, that they have become blunt when treatment starts to be more
painful than it was when the cartridge was new.
HAND UNIT CLEANING
If it looks like blood or gliding serum may have penetrated past the cartridge’s
protective silicone spring/shroud and entered the hand unit, the is a risk that if you
don’t clean the inside of the hand unit, that this residue dies up and ends up “glueing”
the reciprocating magnet shut into its tube.
Watch this video https://youtu.be/aTLGUPS-czk on how to prevent this by cleaning the hand
unit and magnet after a “messy” needling session.

HTTP://DERMINATOR.COM 9
CARTRIDGE DISINFECTION
Cartridges must be immediately cleaned and disinfected after use, if you want to reuse
them. For this there are two options: CHLORAMINE-T or ISOPROPANOL.
If you want to use Chloramine-T: Mix the contents (20 g) of our Chloramine-T
product into a litre / quarter gallon of lukewarm water. Use a plastic bottle and shake
until it’s dissolved. This liquid is more than a mere disinfectant – it actually sterilizes
things.
After-use disinfection procedure for cartridges:
•Within 5 minutes after use, drip some dishwashing detergent onto the needle(s)
and, while holding it under a strong stream of lukewarm tap water, move the
plunger GENTLY and NOT TOO DEEP OR THE SILICONE SPRING IS
PERMANENTLY MADE UNUSABLE until the soapy solution has enveloped the
needles. Keep moving and rinsing until the detergent has been flushed away, also
from inside the cartridge.
•Then pour some Chloramine-T solution or Isopropanol 70 to 100% into a cup and
add the cartridges to it. Make circling motions with the cup, so that the solution
swirls around the cartridges. Stick your fingers into the cup and operate the
cartridges’ plungers plunger GENTLY and NOT TOO DEEP while they’re
submerged. Leave the cartridges for one hour.
•When using Chloramine-T: Rinse the Chloramine-T out of the cartridges, one by
one, under a strong stream of lukewarm water, while operating the plungers
plunger GENTLY and NOT TOO DEEP. Tap water does not contain harmful
pathogens and even the rare occasional intestinal water-borne parasite is
completely unable to infect (via the) skin.
•Leave the cartridges to completely dry in a dust-free spot (and not near a toilet
bowl or place where pets have access!) before reuse.

HTTP://DERMINATOR.COM 10
DERMINATOR NEEDLING TECHNIQUE
When needling with the 9/12-needle cartridges, the hand unit should be held at a 90
degree angle with the skin, otherwise not all needles will penetrate to their full length.
Make sure that the entirety of the cartridge rim touches the skin.
Do not hover or brush slightly over the skin but apply moderate, constant pressure at
all times. This way, you can be assured that the needles penetrate the full length and
that the machine is able to regulate needling depth correctly. Do not push too hard, or
the skin is squeezed inside the cartridge rim and the result is deeper needling than
intended.
Always keep the device moving in a moderate circular motion, do overlapping spirals
with a few cm (1 inch) diameter, with a circling speed depending on the prick density
you want to achieve. Always keep the device moving at least slightly, such as not to
prick the exact same channels multiple times. Do not move the device in straight lines,
otherwise needling density will not be uniform but “stripey”.
As long as you keep moving in circles, it’s not so important how large those circles are
or how fast you’re circling or how quickly you’re navigating around the skin. The only
really important thing is to cover all of the to-be-treated skin more or less equally. But
you could and perhaps should put increased focus on skin that needs extra treatment.
There are many videos on YouTube, including our channel and on our site
http://derminator.com/ where the correct technique is demonstrated.
The linear movement technique shown for those weak Chinese “buzzers” is wrong, just
as we explained why the star pattern is wrong with manual dermaneedling. So the
proper way to move over the skin is a constant circling motion with small circles,
moving the hand around the skin while making small circles with the hand unit. Keep
circling and try to cover the entire patch equally at least one full time.
When needling with the single needle cartridge, no special movement technique is
required, but make sure you always keep moving. The single needle, since it’s also
designed to treat stretch marks, is usually NOT moved in circles.

HTTP://DERMINATOR.COM 11
THE DISPLAY EXPLAINED
1. Operating mode
Can be “Slow”, “Medium”, “Fast” or “Timer”, where you can specify a skin area size and
the machine calculates how much time should that area be needled with the speed
setting(s) used. When you change the needling speed, the remaining time changes as
well. The most common mode of operation is the “Fast” setting. The left, gray button
is used to select operating mode.

HTTP://DERMINATOR.COM 12
2. Power indicator
Shows how hard the machine needs to push the needles to reach the set needling depth.
It’s not an important indicator but it shows that the machine works correctly. If the
power indicator would be “maxed out” most of the time (8 bars lit) that would indicate
that the motor has lost its power (due to a demagnetized magnet for example).
3. Depth setting
From 0 to 2.5 mm in steps of 0.25 mm. The right, blue button is used to cycle
through the needling depth. Selecting a needling depth of zero functions as the “off
button”.
4. Shows the number of needles in the currently used needle cartridge
This is a small number in the bottom-left corner. It shows 1, 9 or 12. VERY important
to: (1) Ensure that the Timer mode’s calculations use the correct needle cartridge or
the timer function will create up to 12 times more pricks than it should, when the user
has told the machine that a single-needle cartridge has been mounted, but in fact a 12-
needle cartridge is mounted. This error can result in permanent disfigurement.
This setting is also VERY important to: (2) Inform the sensor of the needle length of
the cartridge used, otherwise the machine will needle 1 mm too deep when the user has
told the machine that a 9- or 12-needle cartridge has been mounted, while in fact a
single-needle cartridge is mounted. When the user then selects 2.5 mm needling depth,
an actual needling depth of 3.5 mm is achieved, which can cause permanent nerve
damage.
IT IS OF GREAT IMPORTANCE THAT THE MACHINE ALWAYS SHOWS
THE NEEDLE CARTRIDGE TYPE THAT IS ACTUALLY MOUNTED
When the machine is turned on with the power switch, it asks what cartridge is going to
be used: Single needle? [Yes] [No]. The left gray button chooses “Yes” and the
right blue button chooses “No”. Other options are 9 needles? [Yes] [No] and
12 needles? [Yes] [No]
ALWAYS VERIFY YOUR SELECTION ON THE DISPLAY

HTTP://DERMINATOR.COM 13
To remind the user to pay great attention to answering correctly and verify his/her
selection, and to remind the user that the only way to switch cartridge type is to turn
the power off and on to the machine with the mains switch and then choosing the
correct cartridge type, the following warning is flashed after cartridge type selection:
Always answer turn off before
correctly and... cartridge swap!
5. Countdown timer for the timer wizard
This is a very useful feature. The device allows you to specify the area in inch² or cm² of
a skin patch by specifying width and length, and it then calculates, using 250
pricks/cm² (the same as 1500 pricks/in²), how long you should needle that patch in
order to achieve that prick density. The device will stop when the timer has reached
zero. All the user has to do is move the device with circular motions equally over the
entire patch at least once during that time period.
6. Needling depth indicator
The bottom triangle indicates the set depth in increments of 0.25 mm. The deepest
needling setting, 2.5 mm, shares its position with depth setting 2.25 mm.
The top triangle shows the actual needling depth, or, more accurately phrased, how far
the needles are penetrating past the cartridge rim. This indicator serves as a
verification that the device is working properly and that the correct needle depth is
indeed attained. It also reminds the user to maintain proper skin contact, because when
you keep lifting the device up and down from the skin, the depth indicator will flutter
around too much. With proper needling technique, the actual-depth indicator remains
in close proximity to the set-depth indicator, helping to attain a smooth, uniform
needling depth, something harder to attain with manual instruments.

HTTP://DERMINATOR.COM 14
TIMER FEATURE FOR OPTIMAL TREATMENT
One of the main problems with manual dermaneedling is to figure out how many times
to roll over the skin for optimum treatment. This involves complex maths because it
depends on how wide the roller head is, how many needles are in the roller, the
circumference of the roller head and of course the size of the skin area.
With the Derminator®2, you only need to tell it the size of the skin area and the
machine will simply switch off when you’ve treated the skin optimally. As long as you
keep moving the device over the to be treated skin patch, the device will take care of
the rest. You can even change pulsing frequency meanwhile. The Derminator®2 knows
how many pricks need to be made on the skin and when the skin patch has that number
of pricks, it stops. That’s all there is to it. And when you want to be conservative, you
just stop sooner.
This “automatic mode” is done via the “Timer” function.
Timer mode is entered by pressing the right, blue “Depth” button marked [OK] when
the display shows “Timer”. The device then asks whether to use inches or cm:
Use in2or cm2?
[in2] [cm2]
After having selected the appropriate metric (by pressing the corresponding button
below the text), the skin width and length is entered by pressing the corresponding
buttons as many times as necessary. The left button increases the Length or Width.
Length skin area
[1] [OK]
Pressing the left button increases the value. Pressing the right button accept the
entered value, and the next screen appears:
Width skin area?
[1] [OK]

HTTP://DERMINATOR.COM 15
When inches are selected, the max. size that can be entered is 16 inches. When cm are
selected, this value is 40. When the maximum value is exceeded, the value cycles back
to 1. Be careful to select the proper metric because if you select inches when you
mean cm and enter values in cm, treatment time will be too long!
Then you can cancel the timer function or turn it on:
Turn on timer?
[Cancel] [OK]
When you turn it on, a time in minutes and seconds appears in the lower left corner like
this:
Slow 0.00 mm
905:02 ......
This means that when you needle the skin area on the “Slow” setting with the selected
9-needle cartridge, needling will take 5 minutes and 2 seconds. Needling time will
shorten very considerably on faster settings, and the device automatically knows that
and will turn itself off as soon as the optimal number of pricks have been made.
The device will stop needling and show “ENDED”.
When the timer has been set by selecting OK to the final value, you can start needling.
The machine will stop automatically when the needle density has been achieved. Of
course you’ll have to actually needle the skin all that time and not take relatively long
breaks, otherwise you’ll get a lesser prick density.
It is not necessary that the actual patch of skin to be treated has a rectangular shape.
All that’s required is to know the approximate area. Let’s say you’re going to treat a
circular patch of skin with a diameter of 10 cm. How to set the timer? The area of skin
according to the formula π(½d)² equals 3.14 * 5 * 5 = 78.5 cm². Just use a width of 8
and a length of 10, or vice versa. Or you can just estimate the area. Say you guess that
an area is about 60 square inches. Then you enter timer mode, select inches and enter 6
for length and 10 for width.

HTTP://DERMINATOR.COM 16
MANUALLY CALCULATING TREATMENT TIME
With the Derminator®2, there is no more need to guess how long to treat the skin.
The machine calculates this itself, using the “Timer” function. However, if you insist on
doing the math yourself, below is explained how the “Timer” function works:
The device does approx. 25 punches/second on the “Fast” setting. 1500 pricks/in² (250
pricks/cm² ) is the goal.
Formula for sq. inches, using fast speed:
Treatment (in seconds) = (Area in in² x 60) / the nr. of needles in the cartridge
Formula for sq. cm, using fast speed:
Treatment (in seconds) = (Area in cm² x 10) / the nr. of needles in the cartridge
How exactly you move the device over the skin during that time and how many times
the skin is covered by the device is up to you, but it is of course important that the
entire area is more or less equally covered, resulting in a uniform redness. Circular
motions are the best needling technique with this device.
When in doubt, use the “Timer” function and enter length and width of the skin area.,
or, when the treated area is not rectangular, estimate its surface area and enter a width
and length, resulting in that surface area. Select inches or cm first! The machine will
then turn off automatically when you should stop needling that skin area.

HTTP://DERMINATOR.COM 17
COMPLIANCE STATEMENTS
FCC
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 and
part 18 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for
help.
IMPORTANT: Any changes or modification not expressly approved by the party responsible for compliance could
void the user’s authority to operate the device. Where shielded interface cables have been provided with the product
or specified additional components or accessories elsewhere defined to be used with the installation of the product,
they must be used in order to ensure compliance with FCC regulations.
CANADA
This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.
EU
Products with the CE marking comply with the EMC Directive (89/336/EEC) and the Low Voltage Directive
(73/23/EEC) issued by the Commission of the European Community and if this product has telecommunication
functionality, the R&TTE Directive (1999/5/EC).
Compliance with these directives implies conformity to the following European Norms (in parentheses are the
equivalent international standards and regulations):
EN55022 (CISPR 22) – Electromagnetic Interference
EN55024 (IEC61000-4-2, 3, 4, 5, 6, 8, 11) – Electromagnetic Immunity
EN61000-3-2 (IEC61000-3-2) – Power Line Harmonics
EN61000-3-3 (IEC61000-3-3) – Power Line Flicker
EN60950 (IEC60950) – Product Safety

HTTP://DERMINATOR.COM 18
WARRANTY POLICY
Lifetime warranty
Defective machines are replaced by brand new, unused machines at our cost, without
the need to return the old machine, or we pay for return postage in rare cases when we
want to diagnose an issue. An exception to this warranty policy is hand units with
internal liquid damage or cracked hand unit shroud (due to using chemical
disinfectants on it). When we can not reproduce a failure or when user-error is to
blame (such as a missing magnet), we will neither refund nor repair/replace at our
cost and that includes any previously refunded return postage.
You can reach our support department at http://owndoc.support

HTTP://DERMINATOR.COM 19
CARE & MAINTENANCE
This machine only uses needle cartridges with a silicone shroud, so blood can not enter
the hand unit. If there is some kind of ‘emergency’ and you still think the hand unit
should be cleaned on the inside, use a cotton swab, slightly wetted with alcohol
according to this video and ignore the part about spraying the internals – that’s not
recommended anymore and will cause damage.
The outside of the hand unit should never come into contact with anything else but a
cloth, slightly wet with lukewarm water and a tiny bit of ordinary dishwashing/hand
soap. Alcohol-based disinfecting products or any other products that contain organic
solvents or dissolved chemicals will crack the hand unit shrouds.
Never spray any liquids into the hand unit and never spray any liquids onto it. Neither
submerge it into liquids and neither keep it in contact with any liquid while performing
a treatment. You can wipe it with a cloth, moistened with soapy water but never use
alcohol-based disinfectants on the plastic.

HTTP://DERMINATOR.COM 20
ERROR MESSAGES
MAGNET STUCK OR MISSING – CHECK!
MAGNET BAD/STUCK OR BAD CARTRIDGE
What to do when you see one of the above messages:
Step 1: Is the magnet gone? The first thing to verify is whether there is a magnet
inside the hand unit. Do this by removing the mounted needle cartridge and turn the
machine to Medium speed and 2.00 mm deep, while covering the opening with the hand.
If do not feel the magnet pushing, trying to get out, you have an older-firmware
machine and it most likely flew out when you forgot to mount a needle cartridge. Buy a
replacement magnet in that case.
Case 2: The cartridge sleeve was disrupted. If you push the cartridge plunger too far
to slide the needles out, during cleaning for example, then the silicone sleeve/spring
will permanently move and the machine gets confused and assumes the magnet has a
problem. Try again with a new cartridge and select the CORRECT nr. of needles used.
Case 3: The magnet is “glued” stuck by blood or gliding serum.Clean the hand unit
and magnet as shown in https://youtu.be/aTLGUPS-czk and try again.
Case 4: The magnet is present but is the machine being used on hair?If you did
feel the magnet pushing, then you can see these error messages in case the machine is
being pushed past its limits, which can happen by needling the scalp, for example. Hair is
made of Keratin, the same hard substance nails are made of.
Case 5: The magnet is present and the machine is used on hairless skin.
Has the machine used commercially? With prolonged use, its magnet loses strength
and will eventually need replacing. Buy a new magnet in that case. The old magnet
can be removed by using the new magnet to pull both of them back out and breaking off
the old one before reinserting the new one. If you mistakenly have TWO magnets in the
hand unit then that is invisible to the naked eye but cartridges will unable to be secured