Guardian Safety Pendants MediFone User manual

Professional Monitoring
User Guide
CONTENTS
Page
© 2021. Guardian Safety Pendants. All rights reserved
Legal Disclaimer
The MediFone is designed for communication and GPS tracking. GSP Pty Ltd and/or
its distributors assumes no responsibility for the accuracy, reliability, or completeness
of the information of its products or services, whether express or implied. To the
maximum extent permissible by applicable law, GSP Pty Ltd and/or its distributors
shall in no event be liable for any direct, indirect, punitive, personal injury or death,
incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use arising out of or in any way connected
with the use or performance of the GSP Pty Ltd and/or the phone service providers
used in conjunction with GSP Pty Ltd If you are dissatisfied with the GSP Pty Ltd and/
or any related services, or with any of these terms of use, your sole and exclusive
remedy is to discontinue using product.
Warranty
The MediFone is warrantied for 1 year from the date of purchase when used under
normal conditions and appropriately cared for and maintained. At the discretion of
GSP Pty Ltd, repair or replacement may include new and/or refurbished parts to at
least the value of the replaced unit.
The warranty does not apply if there is:
• Evidence of water infiltration;
• Damage to the recharge insertion point due to the charging cord being forcibly
and/or incorrectly inserted and/or recklessly removed;
• Damage caused by accident, abuse, misuse, flood, fire or earthquake.
Use of the MediFone indicates that you have read, understood and you agree to
the conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage and programming
($50) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstances. Call your local support office for
additional information.
Guardian
SAFETY PENDANTS
®
GUARDIAN SAFETY PENDANTS PTY LTD.
6/26 DUGDALE STREET, WARWICK, WA, 6024
Phone: [phone] | Email: [e-mail]
Website: guardiansp.com.au
02
02
02
03
04
05
Your Device.......................
Turning ON/OFF..............
Charging the Battery........
Product Features..................
Emergencies/Phone Calls..
LED Indicators......................
Testing Your Device............
Fall Detection......................
Useful Codes......................
Troubleshooting..................
Safety Precautions.............
Terms and Conditions........
06
07
08
09
10
11
12

Your Device Terms and Conditions
© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Operation of the MediFone is the sole responsibility of the User. It is the User’s
exclusive responsibility to test all functions and ensure the equipment is in
good working condition. Guardian Safety Pendants Pty Ltd (GSP Pty Ltd) is not
responsible for misuse or improper operation of the unit. Before using, test the
MediFone to determine the effectiveness of the unit’s operation at the location(s)
where it will be used. Failing to test the unit may mean the user is at risk of not
receiving necessary medical attention. The information in this User Guide is not a
substitute for advice from medical or health professionals.
GSP Pty Ltd is not responsible for the reliability or quality of the cell phone
service where its products are used. It is the User’s sole responsibility to determine
where the MediFone will operate. It is understood by both User and Purchaser
that any signals transmitted are totally beyond the control of GSP Pty Ltd. Such
telecommunication systems and equipment are not owned, operated, maintained,
leased and are not controlled, inspected, or reviewed by GSP Pty Ltd.
Furthermore, GSP Pty Ltd cannot and will not be responsible for any injury, death
or property damage that results from telecommunication equipment not supplied
by GSP Pty Ltd that fails to transmit signals from the unit to User’s emergency
contacts. User and Purchaser both understand and acknowledge that the
MediFone requires AC power and Cell Phone Service. It is User’s responsibility
to provide electrical service in order for the MediFone to recharge and function.
GSP Pty Ltd neither warrants nor represents that the MediFone will prevent any
damage, injury, or loss to either person or property, or that the MediFone will
always provide the full protection for which it is intended. Both the Purchaser and
User fully understand and acknowledge that GSP Pty Ltd is not an insurer, and
that the User assumes any and all risk of loss or injury to the User’s property or
person. No representation or warranties express or implied are made by GSP Pty
Ltd other than those expressed herein.
GSP Pty Ltd warrants this product and all parts, thereof, only to the original
purchaser to be free from defective materials and workmanship from the date of
the original purchase for the period of one year. If your product is found to be
defective within the warranty period, GSP Pty Ltd will repair or replace defective
parts with new or rebuilt equivalents at no charge to the original owner. Parts
used for replacement are warrantied only for the remainder of the Warranty
Period. If your product is found to be defective, please contact the business you
purchased your product from for warranty repair instructions.
Screen Showing:
– Date
– Time
– Battery Percentage
– Phone Network (3G, 4G)
(More Info on pg 5)
• Connect the smaller end of the charging cable to the port at the back of
the cradle, and the larger end of the charging cable to the Power Adapter.
• Lie the MediFone flat onto the cradle.
• You will see a small lightning bolt appear over the battery % bar
To turn on the device:
Press and hold the Bottom Side Button for 2-3
seconds. The unit will vibrate briefly and beep.
The word “Guardian” will appear on the screen
followed by “GSM Init Now” until it’s finished
powering on.
CHARGING THE BATTERY
TURNING THE DEVICE ON/OFF
To turn o󰀨 the device:
Press and hold the Bottom Side Button for 4
seconds. The unit will vibrate and beep. “POWER
OFF NOW” is momentarily shown on the screen.
Speed Dial Contacts/
Volume Up
Power On and Off/
Volume Down
SOS Button/ Hang Up
Phone Call/ Select Speed
Dial/ Answer Incoming
Calls
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© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Safety Precautions Product Features
This Guardian Safety Pendant (GSP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages
and to transmit information regarding GPS positioning. These services may
vary between providers and locations throughout the world. GPS location is
often not available when the Guardian MediFone is inside a building. Also,
outdoor location performance can sometimes deliver inaccurate coordinates if
the device is unable to get a fix on a minimum number of satellites. The accuracy
of GPS positioning is determined by the availability of unobstructed line of sight
to the available satellites.
It is highly recommended that the user periodically test their unit every 1-3
months by pressing the SOS button. Warn contacts first. It is the user’s
responsibility to assure that their phone service provider is notified before their
credit or debit card expires or if credit needs to be added to the SIM card used
in their Guardian Safety Pendant.
KEY POINTS
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•Care must be taken with the MediFone while showering because soap or
shampoo can infiltrate and damage the electronics. We recommend using
a Guardian Shower Bag which will eliminate the possibility that chemicals used
while bathing could disable your MediFone and void it’s Warranty.
•Switch off your MediFone when instructed to turn off all mobile phones on
commercial aircraft.
•Avoid using a damaged power cable. This may cause overheating or a
potential fire hazard.
•Never use any chemical or detergent to clean the MediFone. This may erode its
surface.
•In order to eliminate the risk of electric shock, do not touch the ends of the
power cable, charging plug or the metal parts on the inside of the charging
cradle with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.
FEATURE DESCRIPTION
Emergency Operation
Fall Detection
Cancelling the SOS/
Fall Alert
Volume Control
Realtime GPS Location
3G & 4G
Water resistant (IP65)
Blocking unknown
numbers
Auto Answer
Battery Charging
Indicator
Press the big (SOS) button for 2-3 seconds to alert the
24/7 Monitoring Company
Automatically notifies the Monitoring Company if a fall is
detected (pg 7)
Press and hold the SOS Button to stop the alert from
reaching the Monitoring Company
During a call, press the Top Side Button to increase the
volume or the Bottom Side Button to decrease the volume
Shows your location to the Monitoring Company
The MediFone will find the strongest available network.
Works indoors and outside, wherever a mobile phone
works.
Water may be splashed on it. The MediFone is
showerproof but NOT chemical proof. Care must be
taken while showering.
(see page 10 under KEY POINTS)
The MediFone can be made to receive calls from anyone
(the default) OR only the Monitoring Company
Incoming calls are automatically answered (the default)
OR the device can be made to manually answer by
pressing the SOS button.
An image of a battery will appear on the device’s screen
indicating it is charging when placed in the cradle.
Please charge the MediFone daily.
Page 10 Page 3

© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Emergencies/Phone Calls Troubleshooting
ISSUE
COMMONLY POTENTIAL
KNOWN CAUSES SOLUTION
Emergency
Contacts
press 1 after
answering but
the call stops
The MediFone takes a couple
seconds after you answer to
register that the phone call has
connected.
User accidentally pressed the
SOS button when leaning against
something, holding an object up
to the chest or was trying to turn
device off and did so incorrectly.
The MediFone may trigger the
fall alert when it senses what may
have been a fall. If the fall alert
warning sound is easily activated
by accident, it’s likely that a setting
adjustment is needed.
Refer to page 8.
The MediFone’s fall detection
triggers only when certain criteria
of its sequential algorithm is met.
The technology is inherently
accurate approximately 90% of
the time.
1. GPS was not in ‘search mode’
at the time of activation
2. GPS could not see the satellites
at the time (e.g. in a rural area)
3. User is likely indoors
Device isn’t being placed in the
charging cradle properly. The
battery shows on the screen
when charging.
After answering, wait until
the voice prompt finishes the
sentence instructing you to
press 1, and then press 1 on
your keypad.
When you hear the SOS
sound, press and hold the
SOS Button. This will cancel
the calls and texts from being
sent. The screen should read
“SOS Cancelled”.
When you hear the fall
detection sound, press and
hold the SOS Button. This
will cancel the calls and texts
from being sent. The screen
should read “Fall Alert
Cancelled”.
The sensitivity of the fall
detection can be changed -
refer to page 8 in this guide
or simply call us. By wearing
the device closer to your
body, the device can better
pick up a fall.
GPS works best outside
where there is a direct line to
the satellites. If greater GPS
consistency is needed, the
GPS can be set to be on all
the time.
Ensure cradle red light
is lit and the MediFone
is displaying the battery
charging symbol.
False SOS
alert or
unwanted
activation
occurred
Fall Detection
was activated
by mistake
User fell but
Fall Detection
did not
activate
GPS location
is incorrect on
Google map
The device
does not seem
to be charging
In an emergency:
In an emergency, press the SOS button for 3 seconds and
release when you feel it vibrate. The screen will display
“SOS”. The Monitoring Company will receive your call
and text.
The Monitoring Company representative will ask what
help is needed and proceed to call Emergency Services
on your behalf, contact family or friends and get them to
help if needed, and/or guide you through any other form
of assistance as appropriate.
When calling any of the 8 emergency contacts:
Press the Top Side Button for 2-3 seconds to see the
contacts’ names. Scroll down by pressing the Bottom Side
Button or scroll up by pressing the Top Side Button. Call
the selected contact by pressing the SOS Button. When
the person you want to call is highlighted, press the SOS
button to call that person. The screen will then show “Call
out (name of the contact you selected)”, for example
“Call out Mary”.
Hanging up:
If you want to end the phone call at any time, press the SOS
button just once briefly (DON’T hold it down). Hanging
up during an emergency sequence will stop the MediFone
from calling the other emergency contacts.
Receiving calls:
Calls can be received on your MediFone from any number.
It will ring once then automatically answer.
Page 4Page 9

© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Useful Codes LED Indicators
By sending the following ‘codes’ in a text message to the MediFone, you can
make the following changes or receive important information.
Note: You must use the PASSWORD before sending any code, which is 1234 56 .
For example, send the text code 123456F to locate the device.
CODE RESPONSE
F
KLxxx
L5,xx:xx
Q2,x
Q3,x
LOCATING
DEVICE
FALL DETECTION
DAILY ALARM
WHITELISTING
AUTO-ANSWER
Click the link on the incoming text to open Google Maps and
see the user’s location. An example return text will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time)Speed:
km/h
Battery Level: % maps.google.com/maps?q=xxx
GSM Init Now
SOS
Fall Alert
Battery Symbol
The Contacts List
This means that the Pendant is beginning it’s boot up
sequence. Once the percentage shown at the bottom of the
screen reaches 100% it will proceed to the home screen
This means that the SOS button has been pressed and the
MediFone is getting ready to call the emergency contacts.
This means that the MediFone has detected a fall and is
getting ready to call the emergency contacts.
This shows the battery is charging. When the symbol is full
and not flashing the battery has been fully charged.
This shows the emergency contacts that are programmed
into the MediFone. You can scroll through these by
pressing the side buttons. Press the SOS button to then
call the selected contact as a normal phone call.
see page 4 for more details.
The default is that Fall Detection is on and set at sensitivity
050.
(KL001 = least sensitive, KL255 = most sensitive)
Sensitivity can be adjusted by replacing xxx with any
number from 001 – 255.
For example, text: KL060
To turn off Fall Detection, text: KL000
Use this code to set a daily alarm.
Replace xx:xx with a time of day using 24 hour time.
For example, for the alarm to be at 9:30am, text: L5,09:30
For the alarm to be at 9:30pm, text: L5,21:30
Whitelisting means only the emergency contacts can call the
MediFone.
Replacing xwith 0turns on whitelist (only contacts can call);
1turns off whitelist (anyone can call)
For example, to allow anyone to call the MediFone
(whitelisting off), text: Q2,1
Auto answer means the MediFone will ring once when called
and then automatically answer.
Replacing xwith 0turns on auto answer (which is the default
setting);
1turns off auto answer.
If auto answer is switched off, then the user must press
the SOS Button to answer the call
Battery Percentage Phone Network
and Reception
GPS Active
Current Date
Current Time
SCREEN WHAT IT MEANS
Page 8Page 5

© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Testing your Device
BEFORE YOU TEST
Fall Detection
This Guardian Safety Pendant has been programmed and is
ready to use. Please read the ‘Quick Start User Guide’ to become
familiar with the unit.
Automatic fall detection will measure your orientation and impact with
a surface. Generally, the MediFone must drop at least 100cm, then stop
suddenly to activate. If the unit senses what may have been a fall, it will beep
several times. During this warning period, you may cancel the Fall Alert before
the call sequence begins. To cancel the alarm, firmly press and hold the SOS
Button until the screen displays “Fall Alert Cancelled”.
Fall detection is particularly useful for those prone to blackouts or epileptic
seizures. It’s easy to turn fall detection off or on. Refer to the Useful Codes
(pg 8) or call us and we’ll make the change for you. It is NOT recommended
that you test the fall alert function while wearing the device.
If fall detection is on and you want to hear what happens when a fall alert
is triggered, hold the device at CHEST HEIGHT over a soft surface (e.g. a
carpeted area) and drop the device. Beeping will sound almost immediately.
When the beeps are heard, firmly press the SOS Button to cancel the calls and
texts before they’re sent.
DO NOT throw the device.
The fall alert works best when the MediFone is worn on a lanyard. Most of the
time when someone falls they are not unconscious. If you are conscious, don’t
wait for the beeps to be heard. Press and hold the SOS button to be assured
that the Monitoring Company is notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may
occur. It’s also possible that a fall may not be detected.
Performing the Test
1. Press and hold the SOS button for 2-3 seconds until ‘SOS” is shown on
the screen and it vibrates and beeps.
2. A message will be sent to the Monitoring Company and a text message
with your location will automatically be sent to them, identifying that you
need help.
3. The Monitoring Company will then call you, and you will be able to have
a 2-way conversation with them.
4. Make sure you can hear them and they can hear you. Let them know
you’re done with the test.
5. When finished, briefly press the SOS button once to hang up or simply let
them hang up.
Page 6Page 7