Guardian Safety Pendants Sentry User manual

Sentry
User Guide
Professional Monitoring
Contents
What’s in the box…………………….2
Testing Your Device……………....6
Sentry Product Features……….…..3
Fall Detection……………………....7
Your Device…………………………..4
Fall Detection Fine Tuning..……....8
Charging the Battery………………...4
Useful Codes……..………………..9
Turning the Device ON/OFF………..4
Troubleshooting………..………..…10
Emergencies/ Phone Calls………....5
Safety Precautions……….………11
Terms and Conditions…….……...12
Page 1
© 2020. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) Sentry with pre-installed 5) 1x Charging Accessory
rechargeable battery
2) 1x Wall Power Adapter
6) Sentry Quick Start User
Guide
3) 1x Charging Cable
4) 1x Lanyard with wheel lock
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© 2020. Guardian Safety Pendants. All Rights Reserved

Sentry Product Features
Feature
Description
One-Touch
Operation
Press and hold the SOS button for 2-3
seconds to contact the Monitoring
Company
Robust
77 grams – durable and sturdy
Signal Strength
Strongest of all the alert pendants. It will
work well in areas of poor reception
Loud
Crystal clear audio quality
Realtime GPS
Shows the User’s location to the
Location
contacts using Google Maps
36 Hour Battery
Many factors determine how long a
Charge
battery will last between charges. It is
recommended to charge the Sentry
daily
3G Mobile Network
Works wherever there is 3G coverage
Volume Control
There are 2 buttons on the side of the
Sentry. During a call, the User can
press these to either turn the volume up
or turn it down
Water resistant
Water may be splashed on it but it’s best
(IP65)
to use with care when showering
(see pg 11)
Fall Detection
Automatically notifies the Monitoring
Company if a fall is detected
Page 3
© 2020. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging Accessory
• Make sure that the micro-USB end is
connected to your silver charging accessory
• Connect the accessory to the silver charging
point on the side of the Sentry.
• Connect the larger end of the USB cable to the
Wall Power Adapter. When plugging into the wall,
ensure power is switched on.
• The blue light on the charging accessory and the blue light on the
Sentry remain lit when charging.
Turning the Device ON/OFF
To turn on the device:Press the On/Off Button for about 2
seconds until it vibrates (the front lights will also flash). The device
can be also turned on by putting it on charge with the cable.
To turn off the device: Press and hold
the On/Off Button for approximately 2
seconds. The device will vibrate and
beep twice just before turning off.
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© 2020. Guardian Safety Pendants. All Rights Reserved

Emergencies/Phone Calls
In an Emergency (button hold)
Press and hold the SOS button for 2-3
seconds until the device vibrates and
beeps. The monitoring company will
receive a notification that the User has
pressed the button. The device will ring
them and the User will be able to speak
with them. The Monitoring Company can engage in the
following protocols based on the User’s needs:
1.Find out if they need Emergency Services (000) and call
them on the User’s behalf.
2.Contact family or friends and get them to help the User.
3. Guide the User through any other form of assistance
that is appropriate.
Unless performing a monthly test, DO NOT press the
button to contact the monitoring service unless it is an
emergency.
Hanging Up (button quick press)
To end the phone call, press the Phone Icon
button once briefly.
Page 5
© 2020. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It’s recommended to test the Sentry every 1-3 months.
Before Performing the Test
This Guardian Safety Pendant has been programmed and
is ready to use. Please read the ‘Quick Start User Guide’
to become familiar with the unit.
Performing the Test
1) Press and hold the emergency button for 2-3 seconds
until it vibrates and beeps.
2) A message will be sent to the Monitoring Company
letting them know the User needs help.
3) The device will ring the Monitoring Company and the
User can talk to them.
4) Make sure that the User can hear them and that they
can hear the User.
5) Confirm whether or not the User has authorised them
to call an ambulance on their behalf.
6) When finished, briefly press the SOS button once
to hang up.
Page 6
© 2020. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure the pendant’s orientation and
impact with a surface. Generally, the device needs to drop at least
100cm then remain still for 2-3 seconds to activate. If the unit
senses that the User may have fallen, it will play a distinctive
tune for a short period of time. While the tune is playing, the User
may cancel alert message from being sent.
To cancel the alarm, briefly press any button.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 9) or call us and we’ll make the change for you.
It is NOT recommended to test the fall alert function when the
device is worn. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just at
CHEST HEIGHT over a soft surface (e.g. a carpeted area) and
drop it. The tune will then begin after a brief delay.
DO NOT throw the device.
The Fall Alert works best when the Sentry is worn on a lanyard.
Most of the time, when someone falls, they are not unconscious.
While this may happen, it’s always best to press the SOS button
in the event of a fall to be assured that the emergency contacts
will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Page 7
© 2020. Guardian Safety Pendants. All Rights Reserved

Fall Detection Fine Tuning
There are 3 parameters that you can adjust on your Guardian
Sentry. All 3 adjustments can be made by sending a text message
to the phone number of your unit.
The default password of 0000 would be sent first, followed by the
code A29, and then the 3 numeric values representing the 3
parameter adjustments, each number separated by a comma,
ensuring there are no spaces in the text. The 3 settings are:
1) Switch the Fall Detection off or on (0000,A29,1,30,2)
The number 1means the Fall Alert setting is on and the number
Using 0instead of 1would turn off Fall Detection
(e.g. 0000,A29,0,30,2)
2) Set the length of time which the warning sounds
(0000,A29,1,30,2)
The value can be set between 1-255 seconds. We recommend
between 20-40 seconds. The example time used here indicates
that the time of 30 seconds has been set. During the time the
alarm is sounding, the user can push any button on the Sentry to
cancel the alarm.
3) Sensitivity is given a value from 1-3 (0000,A29,1,30,2)
With 1 being the most sensitive (easiest to trigger the alert), and 3
being the least sensitive. The example used here indicated a
sensitivity setting of 2.
© 2020. Guardian Safety Pendants. All Rights Reserved Page 8

Useful Codes
By sending the following ‘codes’ in a text message to the Sentry,
you can make the following changes or receive important
information.
NOTE: Always start the code with ‘0000’.
For example, 0000,A00. Don’t add spaces.
Code
Response
A00
(0 = Zero)
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s
location. Example return texts will read:
Location,010919,9:00,A,14,0Km/h,50%,https://maps.google.com/maps?q=xxx or
Location,010919,9:00,V,14,0Km/h,50%,https://maps.google.com/maps?q=xxx
Explanation: Message, Date (mmddyy), Time, A(current location) OR V(last
known location), Signal Strength (more than 10 is fine), Speed, Battery Power
remaining, Google Maps Location Link
B9F,GET,1,
2,3,4,5
SHOWING
CONTACTS
This will show you all the phone numbers that are programmed.
For example: 0000,B9F,GET,1,2,3,4,5
A text will come back saying: (16 digit IMEI),1:0411111111,2:0422222222,3:etc
If no number is programmed in that slot, it will say NULL
B99,CALL,
xx,ADD/
DEL,34
LOCATING
WITH CALL
To enable a contact number receiving a text of the user’s location when
calling the Sentry, text: 0000,B99,CALL,0411111111,ADD,34
To disable a contact number receiving a text of the user’s location when
calling the Sentry: 0000,B99,CALL,0411111111,DEL,34
B99,CALL,
xx,ADD,72
AUTO
ANSWER
To enable the Sentry to be automatically answered when called by a
specific phone number, text:
0000,B99,CALL,0411111111,ADD,72
B71,1 OR
B71,0
WHO CAN
CALL THE
SENTRY
To allow anyone to be able to call the Sentry (default), text:
0000,B71,1
To allow only programmed numbers to be able to call the Sentry, text:
0000,B71,0
Page 9
© 2020. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Page 10
© 2020. Guardian Safety Pendants. All Rights Reserved
Issue
Commonly known cause
Potential Solution
False SOS alert or
unwanted
activation occurred
User accidentally pressed the SOS
button when leaning against
something, holding an object up to the
chest or was trying to turn device off
and did so incorrectly.
Shorten the length of the
lanyard so the device sits
higher on the chest.
Fall Detection was
activated by
mistake
The Sentry may trigger the fall alert
when it senses what may have been a
fall. The fall alert warning sound may
be activated by accident.
If the fall detection sound is
heard, press any button once
quickly to abort. Use the text
codes provided on the “Fall
Detection Fine Tuning”page 9
or us for help.
User fell but Fall
Detection did not
activate
The Sentry is designed for serious
falls and the fall must meet certain
criteria. The device may not have
fallen from the required height or fast
enough or the wearer moved
immediately afterwards.
The sensitivity of the fall
detection can be changed -
refer to the “Fall Detection
Fine Tuning” (see pg 9) or
call us and we can make any
changes for you.
GPS location is
incorrect on
Google map
1) Satellites did not locate the device at
time of activation
2) User is likely indoors or in a large
building
GPS needs to site the
satellites. Try sending the
0000,A00 code as a text to the
Sentry to get a fresh reading.
The device does
not seem to be
charging or the
charge is not
lasting very long
1) Device is not being charged
properly. The blue light should be lit.
2) Remove the magnet connection
from the Sentry and the cord. Plug
the micro USB end of the cord directly
into the unit.
1) Ensure the charging
accessory is connected
correctly
2) Recharge the Sentry
every night
The Sentry cannot
turn off
Rare random quirk
Unscrew the back panel, take
out the battery, and then
place it back in. Screw the
panel back on and hold the
On/Off button until the Sentry
vibrates and beeps.

Safety Precautions
Your Guardian Safety Pendant is reliant on the cell phone service provider’s
network coverage to make phone calls, send emergency text messages, and send
information regarding GPS positioning. These services may vary between providers
and locations throughout the world. GPS location is often not available when your
pendant is inside a building. Also, outdoor location performance may possibly
deliver inaccurate coordinates if the device is unable to get a fix on a minimum
number of satellites.
It is highly recommended that the user periodically test their unit every 1-
3 months by pressing the SOS button. Just let the Monitoring Company
know you are testing the unit.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• The Guardian Sentry is not built to wear while showering but is water resistant. If
you want the Sentry available while showering, we recommend you place it on a
hook just outside the shower where you can easily get to it. Be aware that water
infiltration, particularly soapy water, may permanently disable this product
and void the warranty.
• Switch off your Sentry when instructed to turn off all mobile phones on commercial
aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential
fire hazard.
• Never use any chemical or detergent to clean the Guardian SP. This may erode
its surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle with wet
or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to avoid the
possibility of over-heating and perhaps damaging the battery.
Page 11
© 2020. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the Sentry is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working condition.
Guardian SP is not responsible for misuse or improper operation of the unit. Before using,
test the Sentry to determine the effectiveness of the unit’s operation at the location(s)
where it will be used. Failing to test the unit may mean the user is at risk of not receiving
necessary medical attention. The information in this User Guide is not a substitute for
advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service with
which its products are used. It is the User’s sole responsibility to determine where the
Sentry will operate. It is understood by both User and Purchaser that any signals
transmitted are totally beyond the control of Guardian SP. Such telecommunication
systems and equipment are not owned, operated, maintained, leased and are not
controlled, inspected, or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to the Monitoring Company.
User and Purchaser both understand and acknowledge that the Sentry requires AC power
and Cell Phone Service. It is User’s responsibility to provide electrical service in order for
the Sentry to recharge and function.
Guardian SP neither warrants nor represents that the Sentry will prevent any damage,
injury, or loss to either person or property, or that the Sentry will always provide the full
protection for which it is intended. Both the Purchaser and User fully understand and
acknowledge that Guardian SP is not an insurer, and that the User assumes any and all risk
of loss or injury to the User’s property or person. No representation or warranties express
or implied are made by Guardian SP other than those expressed herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser to
be free from defective materials and workmanship from the date of the original purchase
for the period of one year. If your product is found to be defective within the warranty
period, Guardian SP will repair or replace defective parts with new or rebuilt equivalents at
no charge to the original owner. Parts used for replacement are warrantied only for the
remainder of the Warranty Period. If your product is found to be defective, please contact
the business you purchased your product from for warranty repair instructions.
Page 12
© 2020. Guardian Safety Pendants. All Rights Reserved

Thank you for choosing
Guardian Safety Pendants
3A Devon Court,
Warwick, WA 6024
Phone
[phone]
Email
[e-mail]
Website
www.GuardianSP.com.au
Page 13
© 2020. Guardian Safety Pendants. All Rights Reserved