Guardian Safety Pendants MediFone User manual

MediFone
Professional Monitoring User Guide
Contents
What’s in the box…………………….2
Testing Your Device……………....6
MediFone Product Features….……3
Fall Detection……………………...7
Your Device…………………………..4
Useful Codes……..………………..8
Charging the Battery………………...4
Troubleshooting………..……….…9
Turning the Device ON/OFF………..4
Safety Precautions……….………10
Emergencies/ Phone Calls………....5
Terms and Conditions…….……..11
[PM]
Page 1
© 2020. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) MediFone with pre-installed 5) 1x Charging Cradle
rechargeable battery (charge daily)
2) 1x Wall Power Adapter
3) 1x Charging Cable
4) 1x Black Lanyard (lanyard may look different from the ones shown here)
Page 2
© 2020. Guardian Safety Pendants. All Rights Reserved

MediFone Product Features
Feature
Description
Emergency Operation
Press the big (SOS) button for 2-3 seconds to
contact the 24/7 Monitoring Company
Fall Detection
Automatically notifies the Monitoring Company
if a fall is detected (pg 7)
Cancelling the SOS/Fall
Alert
Press and hold the SOS Button to stop the
alert from reaching the Monitoring Company
Volume Control
During a call, press the Top Side Button to
increase the volume or the Bottom Side Button
to decrease the volume.
Size and Weight
65mm x 48mm x 19mm; 56grams
Realtime GPS Location
Shows your location to the Monitoring
Company
3G & 4G
The MediFone will find the strongest available
network. Works indoors and outside, wherever
a mobile phone works
Water resistant (IP67)
Water may be splashed on it.
The MediFone is showerproof but NOT chemical
proof. Care must be taken while showering.
(see page 10 under KEY POINTS)
Auto Answer
Incoming calls are automatically answered .
Battery Charging
Indicator
An image of a battery will appear on the
device’s screen indicating it is charging when
placed in the cradle.
Please charge the MediFone daily.
Page 3
© 2020. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging the Battery
Connect the smaller end of the charging cable to the port at
the back of the cradle, and the larger end of the charging
cable to the Power Adapter.
Lie the MediFone flat onto the cradle.
An image of a battery will appear on the MediFone’s screen
indicating it is charging.
Turning the Device ON/OFF
To turn on the device:Press and hold the Bottom Side Button
for 2-3 seconds. The unit will vibrate briefly and beep. The word
“Guardian” will appear on the screen followed by “GSM Init Now”
until it’s finished powering on.
To turn off the device: Press and
hold the Bottom Side Button for 4
seconds. The unit will vibrate and
beep. “POWER OFF NOW” is
momentarily shown on the screen.
Page 4
© 2020. Guardian Safety Pendants. All Rights Reserved

Emergencies / Phone Calls
In an Emergency
In an emergency, press the SOS button
for 3 seconds and release when you feel it
vibrate. The screen will display “SOS”.
The Monitoring Company will receive your
alert and then call you on the pendant.
The Monitoring Company representative
will ask what help is needed and may
proceed to call Emergency Services on
your behalf, contact family or friends and
get them to help if needed, and/or guide you
through any other form of assistance as appropriate.
Hanging Up
If you want to end the phone call at any time, press the SOS
button just once briefly (DON’T hold it down).
Receiving Calls (default setting)
Calls can be received on your MediFone from any number. It will
ring once then automatically answer. If you have elected for
manual answer, do so by pressing the SOS Button
Page 5
© 2020. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It is recommended your MediFone be tested every 1-3
months.
Your MediFone has been programmed and is ready to
use. It is highly recommended you read the Quick Start
User Guide to become familiar with your unit before
performing the test.
Performing the Test
1. Press and hold the SOS button for 2-3 seconds until
‘SOS’ is shown on the screen and the device beeps.
2. An alert will be sent to the Monitoring Company and
a text message with your location will automatically
be sent to them, identifying that you need help.
3. They will then call the pendant and you will be able
to have a 2-way conversation with them.
4. Make sure you can hear them and they can hear you.
Let them know what you need.
5. When finished, briefly press the SOS button once to
hang up.
Page 6
© 2020. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure your orientation and impact with a
surface. Generally, the MediFone must drop at least 100cm, then stop
suddenly to activate. If the unit senses what may have been a fall, it
will beep once and the screen will read Fall Alert. You have 15
seconds to cancel the Fall Alert before the alert is sent. To cancel the
alarm, firmly press and hold the SOS Button until the screen displays
“Fall Alert Cancelled”.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 8) or call us and we’ll make the change for you. It is
NOT recommended that you test the fall alert function while wearing the
device.
If fall detection is on and you want to hear what happens when a fall alert
is triggered, hold the device at CHEST HEIGHT over a soft surface (e.g.
a carpeted area) and drop the device. A beep will sound almost
immediately and the screen will display FALL ALERT. When the beep is
heard, firmly press the SOS Button to cancel the alert before it’s sent.
The fall alert works best when the MediFone is worn on a lanyard.
Most of the time when someone falls they are not unconscious. If you
are conscious, don’t wait for the beeps to be heard. Press and hold
the SOS button to be assured that your emergency contacts are
notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Page 7
© 2020. Guardian Safety Pendants. All Rights Reserved

Useful Codes
By sending the following ‘codes’ in a text message to the MediFone, you can
make the following changes or receive important information.
Code
Response
F
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s location. An
example return text will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time) Speed: km/h
Battery Level: %
maps.google.com/maps?q=xxx
Ax,y,z
PROGRAM
EMERGENCY
CONTACTS
Use this code to (re)program emergency
contacts one at a time.
- Replace xwith the contact number
(i.e. 1-8)
- Replace ywith the phone number of the
contact
- Replace zwith the name of the contact
For example, to reprogram emergency
contact 1, text:
A1,0411111111,John
To reprogram emergency contact 2, text:
A2,0422222222,Mary et c.
To delete an emergency contact,
Replace xwith the contact number
(i.e. 1-8)
Replace ywith the letter D(must be
capitalised)
For example, to delete emergency contact 1,
text:
A1,D
KLxxx
FALL
DETECTION
The default is that Fall Detection is on and set at sensitivity 050.
(KL001 = least sensitive, KL255 = most sensitive)
Sensitivity can be adjusted by replacing xxx with any number from 001 – 255.
For example, text: To turn off Fall Detection, text:
KL060 KL00 0
L5,xx:xx
DAILY
ALARM
Use this code to set a daily alarm.
Replace xx:xx with a time of day using 24 hour time.
For example, for the alarm to be at 9:30am, text:
L5,09:30
For the alarm to be at 9:30pm, text:
L5,21:30
NOTE: Only 1 alarm
may be
programmed into
the device. When
the alarm goes off,
press the SOS
button once to stop
it from beeping.
Q2,x
WHITELISTING
Whitelisting means only the Monitorign Company can call the MediFone.
Replacing xwith 0turns on whitelist (only contacts can call); 1turns off whitelist (anyone
can call)
For example, to allow anyone to call the MediFone (whitelisting off), text:
Q2,1
Q3,x
AUTOANSWER
Auto answer means the MediFone will ring once when called and then automatically
answer. Replacing x with 0 turns on auto answer (which is the default setting); 1 turns off
auto answer. If auto answer is switched off, then the user must press the SOS Button to
answer the call.
Page 8
© 2020. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Issue
Commonly known cause
Potential Solution
False SOS alert or
unwanted
activation
occurred
User accidentally pressed the SOS
button when leaning against
something, holding an object up to the
chest or was trying to turn device off
and did so incorrectly.
When you hear the SOS
sound, press and hold the
SOS Button. This will cancel
the alert from being sent.
The screen should read
“SOS Cancelled”.
Fall Detection was
activated by
mistake
The MediFone may trigger the fall alert
when it senses what may have been a
fall. If the fall alert warning sound is
easily activated by accident, it’s likely
that a setting adjustment is needed.
Refer to page 8 to learn how to adjust
the fall detection’s sensitivity level.
When you hear the fall
detection sound BEEP,
press and hold the SOS
Button. This will cancel the
alert from being sent. The
screen should read “Fall
Alert Cancelled”.
User fell but Fall
Detection did not
activate
The MediFone’s fall detection triggers
only when certain criteria of its
sequential algorithm is met. The
technology is inherently accurate
approximately 90% of the time.
The sensitivity of the fall
detection can be changed -
refer to page 8 in this guide
or simply call us. By wearing
the device closer to your
body, the device can better
pick up a fall.
GPS location is
incorrect on
Google map
1) GPS was not in ‘search mode’ at the
time of activation
2) GPS could not see the satellites at
the time (e.g. in a rural area)
3) User is likely indoors
GPS works best outside
where there is a direct line
to the satellites. If greater
GPS consistency is needed,
the GPS can be set to be on
all the time. Daily
recharging of the MediFone
would be necessary if the
GPS is on all the time.
The device does
not seem to be
charging
Device isn’t being placed in the
charging cradle properly. The battery
shows on the screen when charging.
Ensure cradle red light is lit
and the MediFone is
displaying the battery
charging symbol.
Page 9
© 2020. Guardian Safety Pendants. All Rights Reserved

Safety Precautions
This Guardian Safety Pendant (Guardian SP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages and
to transmit information regarding GPS positioning. These services may vary between
providers and locations throughout the world. GPS location is often not available
when the Guardian MediFone is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is unable to
get a fix on a minimum number of satellites. The accuracy of GPS positioning is
determined by the availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically test their unit every 1-3 months by
pressing the SOS button. Warn contacts first. It is the user’s responsibility to assure
that their phone service provider is notified before their credit or debit card expires or
if credit needs to be added to the SIM card used in their Guardian SP.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the Guardian MediFone while showering because soap or
shampoo can infiltrate and damage the electronics. However, if you decide to take
it into the shower, we recommend you hang it on a hook or place it onto a low ledge
above drain level where you can easily reach it. Be aware that chemical infiltration
(e.g. soap/shampoo), even soapy water, may permanently disable this product
and void your warranty.
• Switch off your MediFone when instructed to turn off all mobile phones on
commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential
fire hazard.
• Never use any chemical or detergent to clean the Guardian SP. This may erode its
surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle with wet
or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the
potential of over-heating the battery, which may cause damage.
Page 10
© 2020. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the MediFone is the sole responsibility of the User. It is the User’s
exclusive responsibility to test all functions and ensure the equipment is in good
working condition. Guardian SP is not responsible for misuse or improper operation of
the unit. Before using, test the MediFone to determine the effectiveness of the unit’s
operation at the location(s) where it will be used. Failing to test the unit may mean the
user is at risk of not receiving necessary medical attention. The information in this User
Guide is not a substitute for advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service
with which its products are used. It is the User’s sole responsibility to determine where
the MediFone will operate. It is understood by both User and Purchaser that any
signals transmitted are totally beyond the control of Guardian SP. Such
telecommunication systems and equipment are not owned, operated, maintained,
leased and are not controlled, inspected, or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the MediFone requires
AC power and Cell Phone Service. It is User’s responsibility to provide electrical
service in order for the MediFone to recharge and function.
Guardian SP neither warrants nor represents that the MediFone will prevent any
damage, injury, or loss to either person or property, or that the MediFone will always
provide the full protection for which it is intended. Both the Purchaser and User fully
understand and acknowledge that Guardian SP is not an insurer, and that the User
assumes any and all risk of loss or injury to the User’s property or person. No
representation or warranties express or implied are made by Guardian SP other than
those expressed herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser
to be free from defective materials and workmanship from the date of the original
purchase for the period of one year. If your product is found to be defective within the
warranty period, Guardian SP will repair or replace defective parts with new or rebuilt
equivalents at no charge to the original owner. Parts used for replacement are
warrantied only for the remainder of the Warranty Period. If your product is found to be
defective, please contact the business you purchased your product from for warranty
repair instructions.
Page 11
© 2020. Guardian Safety Pendants. All Rights Reserved

Legal Disclaimer
The MediFone is designed for communication and GPS tracking. Guardian SP
and/or its distributors assumes no responsibility for the accuracy, reliability, or
completeness of the information of its products or services, whether express or
implied. To the maximum extent permissible by applicable law, Guardian SP
and/or its distributors shall in no event be liable for any direct, indirect, punitive,
personal injury or death, incidental, special, consequential damages or any
damages whatsoever including, without limitation, damages for loss of use
arising out of or in any way connected with the use or performance of the
Guardian SP and/or the phone service providers used in conjunction with the
Guardian SP. If you are dissatisfied with the Guardian SP and/or any related
services, or with any of these terms of use, your sole and exclusive remedy is to
discontinue using the Guardian SP.
Warranty
The MediFone is warrantied for 1 year from the date of purchase when used
under normal conditions and appropriately cared for and maintained. At the
discretion of Guardian SP, repair or replacement may include new and/or
refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
Evidence of water infiltration;
Damage to the recharge insertion point due to the charging cord being forcibly
and/or incorrectly inserted and/or recklessly removed;
Damage caused by accident, abuse, misuse, flood, fire, earthquake
Use of the MediFone indicates that you have read, understood and you agree to the
conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage and programming
($60) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstances. Call your local support office for
additional information.
Thank you for choosing
Page 12
© 2020. Guardian Safety Pendants. All Rights Reserved
Phone
[phone]
Email
[email protected]
Website
www.GuardianSP.com.au
Guardian Safety Pendants
3A Devon Court,
Warwick, WA 6024