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Troubleshooting
Message or
symptom Possible cause Action
Probe not supported Software not updated Update the HQd software to the newest revision at
www.hach.com/SoftwareDownloads. Refer to the HQd
Series Meter Manual.
HQd meter does not support IntelliCAL
probe. Contact a Hach Technical Support Representative.
Connect a probe or
Probe requires
service
Electrode not connected properly Disconnect, then connect the electrode. Tighten the
locking nut.
Software not updated Update the HQd software to the newest revision at
www.hach.com/download-resources.
Damaged electrode Verify connectivity with another electrode or meter to
confirm isolated issue with the electrode. Contact a Hach
Technical Representative.
Large number of methods stored on
probe. Continue to let probe connect. Do not disconnect probe.
Standard not
recognized error Storage cap not removed. Remove storage cap.
Incorrect or contaminated standard
solution Use fresh standard solution as specified in
the method.
mV reading is same
for all solutions Storage cap not removed Remove the storage cap.
Electrical issue Contact a Hach Technical Support Representative.
Slow response time
Tape not removed from the filling-hole Remove the tape.
Contaminated platinum sensor Clean the electrode.
Contaminated filling solution Drain and replace the filling solution with fresh solution.
Filling hole closed Open filling hole cap while in use.
Electrode not conditioned/pre-treated
for reducing type samples
To significantly reduce the response time for reducing type
samples the platinum disc must undergo the following:
--The platinum disc must be clean and smooth.
--Immerse the platinum disc for 3-10 minutes in Reducing
Solution for ORP Electrodes prior to sample analysis.
--Rinse the electrode with sample, then measure.
Low sample temperature or
temperature difference between
samples.
Check the sample temperature. The lower the
temperature or the greater the difference of temperatures
between samples, traditionally the longer the response
time.
Platinum electrode not conditioned for
reducing-type samples
The platinum disc must be clean and smooth.
Immerse the platinum disc for 3-10 minutes in Reducing
Solution for ORP Electrodes prior to sample analysis.
Rinse the electrode with sample, then measure.
Out of range Measure value is outside the
calibration/measurement range of the
electrode.
Recalibrate using freshly prepared standards
Clean the electrode and recalibrate
Verify that the sample is within the range of the electrode