Halo Monitoring myHalo User manual
1Copyright © 2010 Halo Monitoring
Trademarks & Patents
Halo, myHalo, and Halo Monitoring are trademarks of Halo Monitoring Systems.
Halo Monitoring has several patents pending related to the products described in this manual.
Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Adobe and Flash Player are registered trademarks of Adobe Systems Incorporated in the United
States and/or other countries.
All other trademarks mentioned in this document are the property of their respective owners.
Warranty Information
Unless otherwise specified, all equipment has a 12-month limited warranty from the date of
purchase against defects in material and workmanship. Any defective part will be replaced or
repaired if used in the manner described in the myHalo Personal Monitoring and Alert System
User Manual.
Limited Lifetime Warranty on Select Products
Select products have a limited lifetime warranty. Any defective part will be replaced or repaired if
used in the manner described in the user manual. The warranty does not protect against intentional
misuse or damage, including damage during shipment or damage from lightning. The following
products are included in this category:
1. Home Gateway
2. Chest strap transmitter (does not include battery or fabric electrode strap)
Contact our Technical Support Department as described in the Contact Information section
(below) to request assistance.
Exclusion of Warranties
Neither Halo nor provider nor any of Halo's licensors make any other warranty, expressed or
implied, with respect to the Halo system and all other warranties, whether expressed or implied,
are hereby disclaimed, including, without limitation, the implied warranties of merchantability
and fitness for a particular purpose. In no event shall Halo be liable for any incidental, indirect,
special, consequential or punitive damages, losses, costs or expenses of any kind, however caused
and whether based in contract, tort, strict liability or any other theory of liability.
Contact Information
You can contact Halo Monitoring online at http://www.halomonitoring.com, phone:
Warnings and Disclaimers
•If you have a pacemaker or other intravenous cardiac device, DO NOT use the myHalo
chest strap and transmitter before consulting with a physician.
•If you have a known skin allergy, or if you suspect an allergic reaction from using the
myHalo chest strap and transmitter, please check the materials listed in Appendix A:
Specifications on page 11 under Technical Specifications before using this product.
Copyright © 2010 Halo Monitoring 2
Regulatory Information
UL 1637 (Home Health Care Signaling Equipment)
UL 1635 (Digital Alarm Communicator System Units)
Federal Communications Commission (FCC) Information Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the installation
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception (receiver), the
user or technician is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiver’s antenna.
•Increase the separation between the myHalo device and receiver.
•Connect the myHalo device into an outlet on a circuit different from that to which the
receiver is connected.
•Consult a qualified technician or an experienced radio/TV technician for help.
Possible interference can be determined by taking the following action:
•For the home gateway: turning the device off and on.
•For the chest strap: moving away from the receiver while wearing it, or charging the
battery in a different location.
3Copyright © 2010 Halo Monitoring
Overview
Welcome to the myHalo™Personal Monitoring and Alert System. This guide will provide you
with the information necessary for wearing and caring for the system. If you have a computer and
an internet connection available, you can access the web portal to view status and manage account
settings. Navigate to http://www.halomonitoring.com/UserGuide to download an extended User
Guide that further explains this option.
Features of the myHalo System
The myHalo system is designed for seniors and their caregivers. It is much more than just a panic
button worn for emergency situations. With those systems, the user must be conscious and
physically able to push the panic button to summon help. The advanced technology and reliability
built into the myHalo system allows users who are temporarily unable to call for help to still be
protected.
The myHalo system provides:
•Advanced fall detection and alerts without user initiation since the chest strap transmitter
is able to detect most falls and automatically contact the call center
•Monitoring and tracking vital signs such as heart rate and level of activity, plus skin
temperature and sleep/wake patterns
•Cell phone text messages and email alerts to the caregiver(s)
•24/7 call center monitoring support
•User friendly, easy-to-read, and private web portal interface for the user and/or caregiver
•Comfortable wireless chest strap and transmitter
Equipment Included
•One chest strap and one transmitter (optional second chest strap if purchased)
•Home gateway with wireless interface to the chest strap transmitter
•Power adapter for the home gateway and a power adapter for charging the chest strap
transmitter battery
•Two cables for use during installation of the home gateway
•Quick Start and User Guide
Installation
The user or caregiver can install the myHalo system by the using the Installation Instructions
included with the myHalo kit or if preferred, they may elect to use a Halo trained technician
where available.
Copyright © 2010 Halo Monitoring 4
Additional Requirements for Installation
User Requirements
•Either a standard phone line or a broadband Internet connection for the home gateway's
primary connection to the call center. When the Internet (rather than a phone line)
provides the primary connection, it is recommended you use a phone line as a backup
connection.
•An Internet connected home gateway requires an available Ethernet port on the user's
home router or on the cable or DSL modem. If the Internet is provided through a DSL
connection, a DSL filter (usually supplied by the Internet service provider) needs to be
placed on the phone line connecting to the home gateway.
•In the event the Internet connection is down and power is still available, the gateway is
designed to use the phone line as a backup connection to reach the call center.
Note: If a phone line is used for the primary connection, a second phone line is not
necessary.
•Enough table space for the myHalo home gateway.
(L x W x H = approximately 7" x 9" x 2")
•An AC power receptacle that is not controlled by a wall switch.
•Properly configured Internet ports. If the user's equipment is installed in a facility using
the Internet, please notify the network administrator that UDP port 123 and TCP ports 443
and 37215 must be unblocked to allow the service to work properly.
•Optional - RJ31X phone jack.
If the user's telephone line is occupied, the equipment is not able to obtain access to the
phone line unless the user has his or her telephone provider install an RJ31X jack for
connecting the phone line to the myHalo home gateway. If the user has the jack installed,
the equipment interrupts the user's telephone in the event it detects an emergency or life-
threatening situation. This is necessary to ensure the call center receives notification of the
event. Contact a professional phone line installer for further details. If you have a home
alarm system connected to the phone line, the installer should coordinate with the alarm
system company to ensure that your home alarm service is not disabled or disrupted.
•Optional - Uninterruptible power supply (UPS).
Using a UPS in conjunction with the myHalo equipment provides battery backup power
for the myHalo home gateway during an AC power failure and allows continued
communication between the home gateway and the phone line during the power outage.
Refer to the UPS manufacturer's installation instructions for setup.
Note: The UPS cannot guarantee communication through the Internet connection.
•Surge Protector.
If a UPS is not used as described above, it is advised that you install a UL rated surge
protector to protect both the power connection and any phone line connections to the
equipment. In the event of a power surge or line spike, the equipment could be damaged
and become inoperable.
5Copyright © 2010 Halo Monitoring
Caregiver Requirements
•A means of contacting the caregiver such as a standard phone or cell phone
•Optional: A cellular phone with text messaging support.
Optional for viewing the status of the loved one on the web:
•A computer with an Internet connection.
•Internet Explorer® 7 (or later) or Mozilla Firefox® 2 (or later).
•Adobe® Flash Player® 9.0.124 or later.
Guide Contents
Wearing and caring for the monitor requires only a few steps. These items are explained in the
following sections:
•Wearing the Halo Transmitter on page 6
•Charging the Battery on page 7
•Frequently Asked Questions on page 8
Accessing the web portal by the user or the caregiver is quite simple and managing the account
settings (once you are logged in) requires knowledge of just a few details. Web portal access is
explained in the online version of this user guide, available for download from
http://www.halomonitoring.com/UserGuide.
Table of contents
