
10
Troubleshooting
There is no gas
or short of gas.
There is no
spark between
the ignition wire
and the burner's
hole while
pushing the
igniter button.
The flame has
blown out.
The gas cylinder
was not switched on.
There is no gas inthe gas
There are bends or kinks
There is no gas or short of gas.
There are high or gusting winds.
There is a loose connection to the
thermocouple.
The guard iscovered by debris.
Too much carbon deposit is on
the inside of the gas screen.
The excess flow safetyvalve has
been activated.
There is no power tothe igniter.
The ignition wire does not
conduct electricity.
Problem Cause Solution
There isno igniter battery or the igniter
battery is short of power.
The igniter battery is incorrectlyinserted.
The igniter isbroken orcracked.
The ignition wire isloose or disconnected to
the igniter.
There is electricity leakage in the ignition
wire or the needle of theignition wire cannot
aim at the hole of the burner while lighting.
The gas cylinder switchis not turned to On.
The regulator is loose ordisconnected from
the gas cylinder.
Turn on the switch of the tank and at the
same time, turn on the control knob (J)
which caused the excess flowsafety
valve to activate.
There was an obviousgas leakage in the gas
system caused by excess gas and the flow
The regulator has bends or kinks that cause
the poor flow ofgas inside of hose.
The flame was blownout by high or gusting
winds.
A loose connection exists between the
thermocouple and thevalve.
Debris fell inside the gas screen and blocked
the flow of oxygen.
Debris fell inside the gas screen and covered
the flame inthe burner hole whichalso
caused the low temperature during
conduction.
The gas screen was covered by debris which
caused improper burning.
Carbon deposits willoccurif
gas can not sufficiently burn when using
the appliance.
There is no gas or short of gas.
Replace with anewigniter battery.
Call customer service fora replacement part.
Reinsert theignition wire.
Call customer service for a replacement part.
Check and reconnect the regulator to thegas cylinder.
Checkif thegas cylinder is empty,and if yes,
Turn the control knobto "OFF". Switchoff the valve
of the gas cylinder and disconnect the regulator hose
from the valve of the gas cylinder. Turn the control
knob to"LOW" and wait 30 seconds. Turn the control
to"OFF",and reconnectthe regulator hose to the gas
cylinder. Light the appliance as indicated in the
"To Light" section of manual.
Check the gas system to seeif there is gas leakage,
andif yes, call customer servicefor help.
Straighten the regulator hose to remove all bends
See "There is no gas orshort of gas"above. See "There is no gas orshort of gas"above.
Move the appliance to a placewithout high or
gustingwinds.
Call customer service for help.
Remove the debris from the gas screen as indicated
in the manual.
Open and clean the gas screen.
Reinsert the battery properly.
Turn on the valve of the gas cylinder.
in the regulator hose.
safety valve was activated.
replace it.
or kinks.
There is no connection
between the regulator and the
gas cylinder.
cylinder.
The inside ofthe gas screen is
blocked by debris.
Use apincer to open thetop of the gas screen and
clean the carbon deposited in screen, thermocouple,
ignition wire, and burner. Cover the top of the gas
screen.