Hand Held Products 2020 User manual

™
User’s Guide
2020/3820
Cordless System

Disclaimer
Hand Held Products, Inc. (“Hand Held Products“) reserves the right to make
changes in specifications and other information contained in this document
without prior notice, and the reader should in all cases consult Hand Held
Products to determine whether any such changes have been made. The
information in this publication does not represent a commitment on the part of
Hand Held Products.
Hand Held Products shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material.
This document contains proprietary information which is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written consent
of Hand Held Products.
©2004-2007 Hand Held Products, Inc. All rights reserved.
Web Address: www.handheld.com
Microsoft® Pocket PC 2002, Windows®, Windows NT®, Windows 2000,
Windows ME, Windows XP, ActiveSync®, Outlook®, and the Windows logo are
trademarks or registered trademarks of Microsoft Corporation.
The
Bluetooth
®word mark and logos are owned by Bluetooth SIG, Inc.

The 2020/3820 system meets or exceeds the requirements of all applicable
standards organizations for safe operation. However, as with any electrical
equipment, the best way to ensure safe operation is to operate them according
to the agency guidelines that follow. Please read these guidelines carefully
before using your 2020/3820 system.
FCC Class B Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
If necessary, the user should consult the dealer or an experienced radio/
television technician for additional suggestions. The user may find the following
booklet helpful: “Something About Interference.” This is available at FCC local
regional offices. Hand Held Products, Inc. is not responsible for any radio or
television interference caused by unauthorized modifications of this equipment
or the substitution or attachment of connecting cables and equipment other than
those specified by Hand Held Products, Inc. The correction is the responsibility
of the user. Use only shielded data cables with this system.
Caution: Any changes or modifications made to this equipment not expressly
approved by Hand Held Products, Inc. may void the FCC authorization to
operate this equipment.
This device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter. To maintain
compliance with FCC RF exposure guidelines, use only the
accessories specified by the manufacturer.
!

Agency Compliance Statements
Canadian Compliance
This Class B digital apparatus complies with Canadian ICES-003. Operation is
subject to the following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
3. To prevent radio interference to the licensed service, this device is intended
to be operated indoors and away from windows to provide maximum
shielding. Equipment (or its transmit antenna) that is installed outdoors is
subject to licensing.
Conformité à la règlementation canadienne
Cet appareil numérique de la Classe B est conforme à la norme ICES-003 du
Canada. Son fonctionnement est assujetti aux conditions suivantes :
1. Cet appareil ne doit pas causer de brouillage préjudiciable.
2. Cet appareil doit pouvoir accepter tout brouillage reçu, y compris le
brouillage pouvant causer un fonctionnement indésirable.
3. Pour éviter toute interférence radio avec le service concédé, cet appareil
doit être utilisé en intérieur et à l'écart des fenêtres pour pouvoir fournir une
protection maximale.L’équipement (ou son antenne de transmission)
installé à l’extérieur est soumis à licence.
This device meets or exceeds the requirements of all applicable standards organiza-
tions for safe operation. However, as with any electrical equipment, the best way to
ensure safe operation is to operate them according to the agency guidelines that follow.
Please read these guidelines carefully before using your device.
Regulatory and Safety Approvals
USA: FCC Part 15, Class B
Canada: ICES-003
Regulatory Approvals for Bluetooth Radio Devices
RF devices are designed to comply with the most current applicable standards on safe
levels of RF energy developed by the Institute of Electrical and Electronics Engineers
(IEEE) and the American National Standards Institute (ANSI) and have been recom-
mended for adoption by the Federal Communications Commission (FCC).
RF Approvals
USA: FCC Part 15.247
Canada: RSS 210

CE Compliance
The CE mark on the product indicates that the system has been tested
to and conforms with the provisions noted within the 89/336/EEC
Electromagnetic Compatibility Directive and the 73/23/EEC Low
Voltage Directive.
For CE-related inquiries, please contact:
Hand Held Products
Nijverheidsweg 9-13
5627 BT Eindhoven
The Netherlands
Hand Held Products shall not be liable for use of our product with equipment
(i.e., power supplies, personal computers, etc.) that is not CE marked and does
not comply with the Low Voltage Directive.
European Regulatory and Safety Approvals
EN 55022 (CISPR 22) Class B
EN60950
EN60825-1
EN55024:1998
This product is marked with in accordance with the Class II product
requirements specified in the R&TTE Directive, 1999/5/EC. The equipment is
intended for use throughout the European Community.
Bluetooth Qualified Product
Bluetooth Qualified Body approved as a Bluetooth Class II radio.
Bluetooth Radio Device R&TTE Compliance
This device is in conformity with all essential requirements of the R&TTE
Directive (1999/5/EC). This equipment has been assessed to the following
standards:
EN 300 328-2:2000
EN 301 489-1 (2002-08)
EN 301 489-17 (2002-08)
EN 60950:2000
This product is marked with in accordance with the product
requirements specified in the R&TTE Directive, 1999/5/EC.
The equipment is intended for use throughout the European Community.

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. The battery should be disposed of by a qualified
recycler or hazardous materials handler. Do not incinerate the battery or
dispose of the battery with general waste materials.
NOTE: Any modifications to this device not expressly approved by Hand Held
Products may void your authority to operate it.
Patents
Please refer to product packaging for patent information.
LED Safety Statement
This device has been tested in accordance with IEC60825-1 LED safety, and
has been certified to be under the limits of a Class 1 LED device.
GS Mark
If your product is marked with the GS symbol, then the product has
been issued a GS certificate.
UL and cUL Statement
UL and cUL listed: UL60950-1 and CSA C22.2 No.60950-1-03.
C-Tick Statement
Conforms to AS/NZS 3548. C-Tick number: N10410.
Mexico
Solids and Water Protection
The 3820 has a rating of IP41, immunity of foreign particles and dripping water.
!

Required Safety Label Locations
Scanner
Compliance
Label
locations
Item Number,
Serial Number
and Revision
Information
location

Base
Compliance
Label
locations
Item Number,
Serial Number
and Revision
Information
location

i
Chapter 1 - Getting Started
About This Manual ............................................................... 1-1
Unpacking the System .......................................................... 1-2
Models .................................................................................. 1-2
Cordless System: Main Components.................................... 1-3
About the Battery.................................................................. 1-3
Proper Disposal of the Battery ....................................... 1-4
Base Charge Mode................................................................ 1-5
Linking Image Scanner to Base............................................ 1-6
Image Scanner Modes........................................................... 1-6
Unlinking the Image Scanner......................................... 1-6
Single Image Scanner Operation .......................................... 1-7
Locked Link Mode - Single Image Scanner .................. 1-7
Open Link Mode - Single Image Scanner...................... 1-7
Override Locked Image Scanner.................................... 1-7
Multiple Image Scanner Operation....................................... 1-8
Image Scanner Name............................................................ 1-8
Changing Image Scanner Name - Serially ..................... 1-8
Changing Image Scanner Name - via Barcodes............. 1-9
Image Scanner Report......................................................... 1-10
Application Work Groups................................................... 1-10
Application Work Group Selection.............................. 1-11
Resetting the Standard Product Default Settings:
Current Application Work Group .................................... 1-12
Resetting the Standard Product Default Settings:
All Application Work Groups.......................................... 1-12
Using the Image Scanner with Bluetooth Devices ............. 1-13
Changing Bluetooth PIN Code..................................... 1-13
Out-of-Range Alarm........................................................... 1-14
Duration........................................................................ 1-14
Alarm Sound Type ....................................................... 1-14
Data Accumulation Mode................................................... 1-15
Beeper and LED Sequences and Their Meaning................ 1-15
3820 LED Sequences and Their Meaning ................... 1-15
2020 LED Sequences and Their Meaning ................... 1-15
Table of Contents

ii
Basic Operation of the Cordless System ............................ 1-16
System Conditions ....................................................... 1-17
Communication Between the Cordless System and the Host
1-18
Connecting the Base When Powered by Host
(Keyboard Wedge)........................................................... 1-18
Reading Techniques............................................................ 1-20
Resetting the Standard Product Defaults ............................ 1-20
Plug and Play ...................................................................... 1-21
Keyboard Wedge Connection............................................. 1-21
Laptop Direct Connect ................................................. 1-21
RS-232.......................................................................... 1-21
Wand Emulation Plug & Play...................................... 1-22
IBM 4683 Ports 5B, 9B, and 17 Interface .......................... 1-22
Connecting the Base with USB .......................................... 1-23
IBM SurePos ............................................................... 1-25
USB PC or Macintosh Keyboard ................................. 1-25
USB HID...................................................................... 1-26
USB Com Port Emulation............................................ 1-26
Connecting the Base with Serial Wedge ............................ 1-27
Chapter 2 - Terminal Interfaces
Terminal ID .......................................................................... 2-1
Supported Terminals............................................................. 2-2
Keyboard Country ................................................................ 2-4
Keyboard Style ..................................................................... 2-6
Keyboard Modifiers.............................................................. 2-7
Connecting the Base with RS-232 Serial Port...................... 2-8
RS-232 Baud Rate.......................................................... 2-9
RS-232 Word Length: Data Bits, Stop Bits, and Parity2-10
RS-232 Handshaking ................................................... 2-10
Host ACK Selection..................................................... 2-11
Host ACK Enable......................................................... 2-12

iii
Wand Emulation ................................................................. 2-14
Wand Emulation Connection ....................................... 2-14
Wand Emulation Transmission Rate............................ 2-15
Wand Emulation Polarity ............................................. 2-15
Wand Emulation Idle.................................................... 2-16
Wand Emulation Data Block Size................................ 2-16
Wand Emulation Delay Between Blocks ..................... 2-16
Wand Emulation Overall Checksum............................ 2-17
Chapter 3 - Output
Good Read Indicators ........................................................... 3-1
Beeper – Good Read....................................................... 3-1
Beeper Volume – Good Read......................................... 3-1
Beeper Pitch – Good Read ............................................. 3-2
Beeper Duration – Good Read ....................................... 3-2
LED – Good Read .......................................................... 3-2
Number of Beeps – Good Read...................................... 3-3
Good Read Delay.................................................................. 3-3
User-Specified Good Read Delay .................................. 3-3
Image Scanner Trigger Modes.............................................. 3-4
Manual/Serial Trigger, Low Power................................ 3-4
Automatic Trigger .......................................................... 3-5
Presentation Mode.......................................................... 3-6
Hands Free Time-Out ........................................................... 3-6
Reread Delay......................................................................... 3-6
User-Specified Reread Delay ......................................... 3-7
Centering Window ................................................................ 3-8
Output Sequence Overview .................................................. 3-9
Output Sequence Editor................................................ 3-10
Require Output Sequence............................................. 3-10
Multiple Symbols................................................................ 3-13
No Read .............................................................................. 3-13
Video Reverse..................................................................... 3-13

iv
Chapter 4 - Data Editing
Prefix/Suffix Overview......................................................... 4-1
To Add a Prefix or Suffix: ............................................ 4-2
To Clear One or All Prefixes or Suffixes:...................... 4-3
To Add a Carriage Return Suffix to all Symbologies .... 4-3
Prefix Selections............................................................. 4-3
Suffix Selections ............................................................ 4-4
Function Code Transmit................................................. 4-4
Intercharacter, Interfunction, and Intermessage Delays ....... 4-4
Intercharacter Delay ....................................................... 4-5
User Specified Intercharacter Delay .............................. 4-5
Interfunction Delay ........................................................ 4-6
Intermessage Delay ........................................................ 4-6
Chapter 5 - Data Formatting
Data Format Editor Introduction .......................................... 5-1
To Add a Data Format.................................................... 5-1
Other Programming Selections ...................................... 5-2
Data Format Editor Commands ..................................... 5-2
Data Format Editor......................................................... 5-4
Data Formatter ............................................................... 5-5
Alternate Data Formats .................................................. 5-5
Chapter 6 - Symbologies
Introduction........................................................................... 6-1
All Symbologies ................................................................... 6-1
Message Length .................................................................... 6-2
Codabar................................................................................. 6-3
Codabar Start/Stop Characters ...................................... 6-3
Codabar Check Character .............................................. 6-3
Codabar Concatenation .................................................. 6-4
Codabar Message Length............................................... 6-5

v
Code 39 ................................................................................. 6-5
Code 39 Start/Stop Characters....................................... 6-5
Code 39 Check Character............................................... 6-6
Code 39 Message Length ............................................... 6-6
Code 39 Append............................................................. 6-7
Code 32 Pharmaceutical (PARAF) ................................ 6-7
Full ASCII ...................................................................... 6-8
Code 39 Code Page ........................................................ 6-9
Interleaved 2 of 5 .................................................................. 6-9
Check Digit..................................................................... 6-9
Interleaved 2 of 5 Message Length .............................. 6-10
Code 93 ............................................................................... 6-11
Code 93 Message Length ............................................. 6-11
Code 93 Code Page ...................................................... 6-11
Straight 2 of 5 Industrial ..................................................... 6-12
Straight 2 of 5 Industrial Message Length ................... 6-12
Straight 2 of 5 IATA Message Length ......................... 6-13
Matrix 2 of 5 ....................................................................... 6-13
Matrix 2 of 5 Message Length ..................................... 6-14
Code 11 ............................................................................... 6-14
Check Digits Required ................................................. 6-14
Code 11 Message Length ............................................. 6-15
Code 128 ............................................................................. 6-15
ISBT 128 Concatenation .............................................. 6-16
Code 128 Message Length ........................................... 6-16
Code 128 Code Page .................................................... 6-16
Code 128 Function Code Transmit .............................. 6-17
Telepen................................................................................ 6-17
Telepen Output ............................................................. 6-17
Telepen Message Length.............................................. 6-18
UPC A................................................................................. 6-18
UPC A Check Digit...................................................... 6-18
UPC A Number System ............................................... 6-19
UPC A Addenda........................................................... 6-19
UPC A Addenda Required ........................................... 6-19
UPC A Addenda Separator........................................... 6-20
UPC-A/EAN-13 with Extended Coupon Code................... 6-20

vi
UPC E0 and UPC E1 .......................................................... 6-21
UPC E0 and UPC E1 Expand ...................................... 6-21
UPC E0 and UPC E1 Addenda Required .................... 6-21
UPC E0 and UPC E1 Addenda Separator.................... 6-22
UPC E0 Check Digit .................................................... 6-22
UPC E0 Number System.............................................. 6-22
UPC E0 Addenda ......................................................... 6-23
EAN/JAN 13....................................................................... 6-23
EAN/JAN 13 Check Digit............................................ 6-23
EAN/JAN 13 Addenda................................................. 6-24
EAN/JAN 13 Addenda Required ................................. 6-24
EAN/JAN 13 Addenda Separator ................................ 6-24
ISBN Translate............................................................. 6-25
EAN/JAN 8......................................................................... 6-25
EAN/JAN 8 Check Digit.............................................. 6-25
EAN/JAN 8 Addenda................................................... 6-26
EAN/JAN 8 Addenda Required ................................... 6-26
EAN/JAN 8 Addenda Separator .................................. 6-26
MSI ..................................................................................... 6-27
MSI Check Character................................................... 6-27
MSI Message Length ................................................... 6-28
Plessey Code....................................................................... 6-28
Plessey Message Length .............................................. 6-28
GS1 DataBar Limited ......................................................... 6-29
GS1 DataBar Expanded...................................................... 6-30
GS1 DataBar Expanded Message Length .................... 6-30
EAN•UCC Emulation......................................................... 6-30
China Post Code ................................................................. 6-31
Korea Post Code ................................................................. 6-32
Korea Post Message Length......................................... 6-32
PosiCode A and B............................................................... 6-33
PosiCode Message Length ........................................... 6-33
Codablock F........................................................................ 6-34
Codablock F Message Length...................................... 6-34
Code 16K ............................................................................ 6-35
Code 16K Message Length .......................................... 6-35

vii
Code 49 ............................................................................... 6-36
Code 49 Message Length ............................................. 6-36
Chapter 7 - Interface Keys
Keyboard Function Relationships......................................... 7-1
Supported Interface Keys...................................................... 7-3
Chapter 8 - Utilities
To Add a Test Code I.D. Prefix to All Symbologies ............ 8-1
Reset Image Scanner............................................................. 8-1
Show Software Revision....................................................... 8-1
Show Data Format ................................................................ 8-1
Image Scanner Report........................................................... 8-2
Image Scanner Address......................................................... 8-2
Base Address......................................................................... 8-2
Resetting the Standard Product Default Settings:
Current Application Work Group....................................... 8-2
Resetting the Standard Product Default Settings: All
Application Work Groups .................................................. 8-3
Temporary Visual Xpress Configuration.............................. 8-3
Chapter 9 - Visual Xpress
Visual Xpress Introduction ................................................... 9-1
Installing Visual Xpress from the Web .......................... 9-2
Chapter 10 - Serial Programming Commands
Conventions ........................................................................ 10-1
Menu Command Syntax ..................................................... 10-1
Query Commands......................................................... 10-2
Concatenation of Multiple Commands......................... 10-3
Responses ..................................................................... 10-3
Examples of Query Commands.................................... 10-3
Trigger Commands ............................................................. 10-4
Resetting the Standard Product Default Settings:
Current Application Work Group..................................... 10-5

viii
Resetting the Standard Product Default Settings:
All Application Work Groups.......................................... 10-5
Menu Commands................................................................ 10-6
Terminal Interfaces ............................................... 10-7
Output Selections ................................................ 10-10
Prefix/Suffix Selections ...................................... 10-12
Data Formatter Selections .................................. 10-13
Symbologies ....................................................... 10-13
Minimizing Bluetooth/ISM Band Network Activity ....
10-20
Chapter 11 - Product Specifications
3820 Product Specifications ............................................... 11-1
2020 Product Specifications ............................................... 11-2
3820 Depth of Field ............................................................ 11-3
Chapter 12 - Maintenance
Maintenance........................................................................ 12-1
Cleaning the Image Scanner’s Window....................... 12-1
Inspecting Cords and Connectors................................. 12-1
Replacing the 2020 Interface Cable: ............................ 12-2
Troubleshooting Base ......................................................... 12-2
Chapter 13 - Customer Support
Technical Assistance .......................................................... 13-1
Online Technical Assistance ........................................ 13-2
For Further Information ............................................... 13-2
Product Service and Repair ................................................ 13-2
Online Product Service and Repair Assistance............ 13-3
Limited Warranty................................................................ 13-3
Appendix A - Reference Charts
Symbology Chart..................................................................A-1
ASCII Conversion Chart (Code Page 1252).........................A-2
Code Page Mapping of Printed Barcodes.............................A-4

ix
Appendix B - Minimizing Bluetooth/ISM Band Network Activity
Auto Reconnect Mode................................................... B-1
Maximum Link Attempts .............................................. B-2
Relink Time-Out............................................................ B-3
Bluetooth/ISM Network Activity Examples........................ B-3

x

2020/3820 User’s Guide 1 - 1
1
Getting Started
The 3820 cordless image scanning system consists of one 2020 base and one
3820 Cordless Linear Image Scanner. Up to seven image scanners may be
linked to one base. The 3820 marks a new performance level for hand held
image scanners. The 3820 is powered by Hand Held Products AdaptusTM
Imaging Technology 5.0. The performance of Adaptus technology delivers
aggressive read rates and depths of field on 1D codes.
Designed for today’s demanding retail and commercial environments, the 3820
offers a superior reading range, durability, and the ability to read poor quality
barcodes. Linear imaging technology is defined by a bright and sharply focused
aiming line, high resolution imaging, and fast reading speed. The 3820 is
comfortable to hold, easy to use, rugged, and excellent for retail applications, as
well as for all general scanning applications.
The cordless system is an economical, durable solution for a wide variety of
portable data collection applications. The cordless system features:
• a tough, ergonomic thermoplastic housing for comfort and durability.
• an advanced two-way spread-spectrum radio, Bluetooth®wireless
technology
• a wide range of interfaces: keyboard wedge, wand emulation, RS-232
terminals, USB, and legacy decoders.
• visible and audible feedback for confirmation of a successful decode.
• a rechargeable battery designed to operate through a whole work day.
The cordless system can be programmed for many communication parameters
and input/output protocols compatible to the host, as well as advanced data
editing and formatting.
About This Manual
This manual contains information to help you set up, operate, and program the
cordless system. Product specifications, connector pinouts, a troubleshooting
guide, and customer support information are also provided.
Hand Held Products barcode image scanners are factory programmed for the
most common terminal and communications settings. If you need to change
these settings, programming is accomplished by scanning the barcodes in this
guide.
An asterisk (*) next to an option indicates the default setting.
This section contains the following information:
• Unpacking the System
• Cordless System Main Components
• Battery and Charging Information
• Linking the Image Scanner to the Base
• Beeper and LED Sequences and Their Meaning
• Basic Operation of the Cordless System

1 - 2 2020/3820 User’s Guide
• Communication Between the Cordless System and the Host
• Connection of the Base to an Interface
Unpacking the System
After you open the shipping carton containing the product, take the following
steps:
• Check to make sure everything you ordered is present.
• Save the shipping container for later storage or shipping.
• Check for damage during shipment. Report damage immediately to the
carrier who delivered the carton.
Models
Models Description
2020-5BE Cordless Base that supports the following interfaces:
Keyboard wedge, TTL level 232, TTL level 232 serial
wedge, IBM 4683, wand emulation, USB keyboard, USB
HID, USB retail (IBM SurePOS)
2020-CBE Charge-Only Base
3820SR0C0BE Cordless Linear Image Scanner