Hans 8960-01 User manual

HANS™ Premium Water
Treatment Module
Owner’s Manual
8960-01
HPW Treatment Module is certified by IAPMO R&T to NSF/ANSI 61
for material safety requirements only and NSF/ANSI 372 for all HPW
Treatment Module configurations: 8972 Single Cell, 8935 2-Cell
Series, 8936 3-Cell Series, 8937 2 Cell Parallel, 8938 3-Cell Parallel,
and 8939 3-Cell Series Parallel.
HPW Treatment Module have been evaluated by ASSE International
for Halal compliance.
HPW Treatment Module is certified by IAPMO R&T to NSF/ANSI 44
for the following model numbers: 8938-01-100-100-100, 8937-01-
100-100, and 8972-01-100.

8960-01 2
Document Revision Table
Revision
Date
Section(s) Revised: Description
01 05.01.2021 Initial Release

General Information
HANS Premium Water Treatment Module………………………………………………………………….. 5
Safety…………..……………………………………………………………………………………………….. 5
California Proposition 65 Warning…………………………………………………………………............... 9
Warranty/Terms of Use…………..…………………………………………………………………………..... 9
Terms and Definitions………………………………………….,..………………………………….………………. 10
Module Specifications……………………………………………………………………………………………....... 11
Module Overview……………………………………………………………………………………………………… 13
Module Configurations……………………………………………………………………………………………….. 14
Media Types…………………………………………………………………………………………………………… 16
Installation & Start-Up………………………………………………………………………………………………… 17
Display Navigation
Home Screen…………………………………………………………………………………………………… 18
Operation Screen................................................................................................................................. 19
Sensors Screen……………………………………………………………………………………………….... 20
Service Screen………………………….....…………………………………………………………………… 21
Time Screen…………………………………………………………………………………………………..... 22
Table of Contents
8960-01 3

Display Navigation (continued)
Water Source Settings………………………………………………………………………………………..... 23
Configuration Screen…………………………………………………………………………………………… 24
Softener Settings…………………………….……………………………………………………………………...... 26
Filter Settings…………………………….…………………………………………..........…………………………. 29
Filters Screen…………………………………………………………………………………………………………... 30
Adding Salt................................................................................................................................................... 31
Manual Operation......................................................................................................................................... 32
Module Diagnostics..……………………………………………………………………………………………….... 34
Module Restart………………………………………………………………………………………………………... 35
Wi-Fi Set-up………………………………………………………………………………………………………….... 36
Software Updates……………………………………………………………………………………………………... 39
Operational States…………………………………………………………………………………………………….. 40
Warnings / Alerts………………………………………………………………………………………………………. 42
Troubleshooting……………………………………………………………………………………………………….. 45
Table of Contents (continued)
8960-01 4

General Information
Please refer to the HANS™ Premium Water website (www.hanspremiumwater.com/support) for most current
version of this manual as well as the Performance Data Sheet for this module.
HANS™ Premium Water Treatment Module
The HANS™ Premium Water Treatment Module is a durable piece of equipment, which, with proper care, will last
for many years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained
performance.
If the module is altered at the site of operation or if the inlet water conditions change, please contact your local
dealer or distributor to determine proper settings for your use.
Prior to operating or servicing the module, this manual must be read and understood. Keep this and all associated
documentation available for future reference.
Safety
The various safety headings used throughout this manual’s text are defined below:
NOTE: Identifies statements that provide further information and clarification.
CAUTION: Identifies conditions or practices that could result in equipment or other property damage.
WARNING: Identifies conditions or practices that could result in injury or loss of life. Failure to follow
warnings could result in serious injury or death.
DO NOT REMOVE UNDER ANY CIRCUMSTANCE, CAUTION, WARNING, OR OTHER DESCRIPTIVE LABELS
FROM THE MODULE.
8960-01 5

6
Read this manual and the associated installation manual (P/N 8970) before installing and using the HANS Premium
Water Treatment Module. Follow steps exactly to install the module correctly. Failure to do so could cause personal
injury or property damage.
As with any water system, it is highly recommended that a leak detection system and water main shut-off
valve be installed to prevent property damage due to a plumbing or module failure.
Do not use the HANS™ Premium Water Treatment Module to create safe, drinkable water that is from non-potable
water sources. Do not use this appliance on microbiologically unsafe water or water of unknown quality without
disinfecting.
For use with private wells:
8960-01
General Information (continued)
WARNING: Do not use on private well water until the water has been tested by a certified drinking water
laboratory to determine microbial safety in accordance with regulatory standards. Before using this device
on a private well, it is the responsibility of the user to have the well tested by a certified drinking water
laboratory. For continuous use of this device on a private well, it is the responsibility of the user to obtain
frequent microbiological testing (recommended twice per year, minimum) of the well water entering the
module by a certified drinking water laboratory to monitor continued compliance with the applicable
regulatory standards. If the well source becomes microbiologically contaminated as indicated by testing,
discontinue use of this device until sufficient well treatment and testing indicates that the water again meets
the applicable regulatory standards. Following exposure of the device to microbiologically contaminated
water and prior to its reuse, conduct the proper sanitization and servicing as directed in the service &
maintenance manual (P/N 8980) available for download at www.hanspremiumwater.com/support.
WARNING: This module may not perform as claimed unless all functional components are installed in their
proper sequence in accordance with the installation and maintenance instructions.

7
8960-01
GROUNDING INSTRUCTIONS: This module must be grounded. In the event of a malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This
module is equipped with a cord having an appliance-grounding conductor and a grounding plug. The plug
must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.
WARNING: Improper connection of the module-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service representative if you are in doubt whether the module is properly
grounded. Do not modify the plug provided with the module; if it will not fit the outlet, have a proper outlet
installed by a qualified technician.
WARNING: It is the user’s responsibility to heed all alerts and warnings from the module concerning filter life
from the onboard display and the mobile app, as these replaceable treatment components are critical to
proper module performance.
The manufacturer also recommends that the user periodically test the output water to verify the module is
performing correctly.
General Information (continued)
WARNING: This module is for use on water supplies that have been treated to public water system
standards or otherwise are determined to be microbiologically safe as demonstrated by routine testing.
Do not use with water that is microbiologically unsafe or of unknown quality. This module is not intended for
use during a boil water advisory. Stop using this module when a boil water advisory is issued. After a boil
water advisory has been discontinued and prior to reuse, sanitize and service the module as directed in the
service & maintenance manual (P/N 8980) available for download at www.hanspremiumwater.com/support.

8960-01 8
General Information (continued)
Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the
HANS™ Premium Water Treatment Module. Follow local codes if they differ with guides in this manual.
In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed
plumber.
Avoid installing this module in direct sunlight. Excessive heat may cause distortion or other damage to non-metallic
parts.
If installing the module outdoors, do not locate where it will be exposed to wet weather, direct sunlight, or extreme
hot or cold temperatures. The module requires an ambient temperature range of 35 to 120 degrees Fahrenheit.
This module has a non-metallic valve system. Installing it on metal plumbing will break electrical continuity, which
may interrupt grounding for your home. You must restore electrical continuity in your metal plumbing system. Please
refer to the installation manual (P/N 8970) for further information.
WARNING: An Air gap should be plumbed to state and regional codes and used to connect the reject water
outlet to a drain connection.
Sodium Information: Water softeners using sodium chloride for regeneration add sodium to the water.
Persons who are on sodium restricted diets should consider the added sodium as part of their overall
sodium intake.

9
California Proposition 65 Warning
WARNING: This product can expose you to chemicals including Arsenic, which is known to the State
of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.
Warranty/Terms of Use
Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information
can be found at:
www.hanspremiumwater.com/support
8960-01
General Information (continued)

10
8960-01
Terms & Definitions
TERMS
DEFINITIONS
Ambient temp
Air Temperature of the immediate area around the module
Chlorine
Water additive in inlet water; may be used as a disinfectant
Cell
Two (2) media tanks connected by a manifold
Inlet Water
Unfiltered water from municipal or well that is plumbed into the module
Filtered Water
Clean water output from the
module
gpg
Grains per gallon, a unit of measure of calcium carbonate
gpm
Gallons per minute, a unit of measure for flow
Hardness
The amount of dissolved Calcium and Magnesium in water, in grains
per gallon.
Media
Water treatment raw material or resin
Media Tank
Fiberglass tank which holds water treatment raw material or resin
Output Water
Treated water coming out of the module
ppm
Parts per million , unit of measure for small concentrations of
substances in water
pH
Scale of acidity from 0
-14, with 7 being neutral
TDS
Unit of measure for total dissolved solids in water in ppm
Waste Water
Water carrying away contaminants to the drain

Specifications
8960-01 11
PARAMETER
SPECIFICATION
Module Dimensions
28" W x 39" L x 53" H
Media Tank Size
10" x 44"
Total Hardness, Maximum
99 gpg
Total Iron, Maximum
6 ppm
Hardness to Iron Ratio, Minimum
5 gpg to 1 ppm
Freeboard to Media
40%
Continuous Operation
–3-Cell Parallel
32 gpm @ 15 psi pressure drop
Peak Operation
–3-Cell Parallel
42 gpm @ 25 psi pressure drop
Continuous Operation
–3-Cell Series
9 gpm @ 15 psi pressure drop
Peak Operation
–3-Cell Series
12 gpm @ 25 psi pressure drop
Operating Pressure
30 to 80 psi
Operating Temperature,Ambient
35 to 120 degrees F
Electrical Requirements
120V
–60 Hz, single phase GFCI
Electrical Power Consumption, Max
40 Watts
Drain Flow, Max
8 gpm
Recharge Time,Average
55 minutes
Average Recharge Water Consumption
124 gallons
The following table is a summary of the module specifications.
The HANS™ Premium Water Treatment Module is designed to operate with a wide range of inlet water;
however, if the inlet water parameters are outside the ranges specified in the table above, the module
warranty will be voided.

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See Performance Data Sheet (www.hanspremiumwater.com/support) for further information.
This module contains replaceable treatment components critical for effective performance. It is the user’s
responsibility to heed all alerts and warning from the module concerning filter/media replacement from the
on-board display and the mobile app. The manufacturer also recommends that the user periodically test
the output water to verify the module is performing correctly.
8960-01
Specifications (continued)
Grains (x1000)
Per Cell
Capacity
Per Cell Backwash
Brine
Fill
Brine
Draw
Rapid
Rinse
Total
Water per
Regen
Total
Regen
Cycle Time
Salt Used
per
Regen
Grains per
Pound of
Salt
(of hardness) (grains) (mins)
(mins)
(mins)
(mins)
(gallons) (mins) (lbs) -
37 37,000 8 3.5 18 579 31 75,285
45 45,000 10 5.1 21 592 36 10 4,500
52 52,000 10 6.4 26 596 41 12.5 4,160
62 62,000 12 9.0 36 7124 55 17.5 3,543
67 67,000 12 11.5 46 7133 65 22.5 2,978
72 72,000 15 15.4 62 10 175 87 30 2,400
80 80,000 15 21.5 86 10 195 111 42 1,905
The following table is a summary of the parameters for modules with cells configured as softeners .

Module Overview
Exploded view of the treatment module and identification of the various sub-assemblies.
Total dry weight (3 cell, without media): 206 lbs.
Total dry weight (3 cell, with media): 598 lbs.
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8960-01

Module Configurations
14
The module uses pairs of media tanks connected by a flow control manifold. These mated pairs or ‘cells’ provide
the ability to configure the module for capacity, output flow, and processing requirements based on the
application.
2-Cell Module
For applications that require less capacity and flow
than a 3-cell module or only require two (2) processing
stages.
3-Cell Module
For applications that require maximum capacity and
flow or require three (3) processing stages.
8960-01

Module Configurations (continued)
15
The module has internal plumbing which connects the cells and directs the water flow based on the application.
Parallel Configuration
For cells in parallel, water flows through the cells
simultaneously. This provides increased processing
capacity through a single media type with higher
output flow.
Series Configuration
For cells in series, water flows through the cells
sequentially. This allows multiple processing stages,
through different filter medias, within the same module.
Combination
Modules with 3 cells can combine parallel and series
configurations.
Module configurations can be easily updated using a limited number of components. Refer to the HPW
Treatment Module Service Manual (P/N 8980) for details.
8960-01
Parallel
Series

Media Types
16
Media Code
Description
Total Weight
100
Purolite Softener Resin
–1.25 cu-ft 65.688 lbs
110
Catalytic Carbon
–1.75 cu-ft 48.125 lbs
120
Catalytic Carbon
–1.25 cu-ft 34.375 lbs
130
Katalox Light
–1.25 cu-ft 82.500 lbs
140
DI Resin
–1.75 cu-ft 75.250 lbs
150
ZeoSand
–1.25 cu-ft 68.750 lbs
160
ZeoSorb
–1.25 cu-ft 65.000 lbs
A variety of media types are available for processing a wide range of water sources. The following table lists the
HANS Premium Water three-digit media identification code, along with a description and the total weight for each.
8960-01
The media type and module configuration (2 cell vs. 3 cell, parallel vs. series) should be determined using
the characteristics of the inlet source water and the desired output water for the specific application.

Installation & Start-Up
Installation should be performed by a qualified, HANS trained, technician.
Refer to the HANS Premium Water Treatment Module Installation Manual (P/N 8970). Available for download
at www.hanspremiumwater.com/support.
17
8960-01

The home screen displays all the pertinent operational parameters for cells configured as softeners and filters, as well as
the total output.
Display Navigation –Home Screen
18
The top banner is universal across all screens and shows detailed operating data for the module along
with the set time of day.
From any screen, select the home button.
8960-01

The operation screen displays the current operational state for each cell.
19
The module can also be placed into manual mode which allows the user to select the operational state or
force a regeneration for a given cell.
From the home screen, select operations.
8960-01
Operation Screen

The sensors screen provides detailed operational data for all the module sensors.
20
From the home screen, select sensors.
8960-01
Flow rate is displayed for outlet flow only.
Sensors Screen