Harmonic Omneon MediaDeck Parts list manual

Component Replacement Guide
Omneon MediaDeck™
MediaDeck
Part Number: 28-0136, Revision L

Component Replacement Guide
Omneon MediaDeck™ Component Replacement Guide
September, 2011
Copyright and Trademarks
Copyright © 2000—2011 Harmonic Inc. All rights reserved. Omneon and
the Omneon logos are trademarks of Harmonic Inc. All other trademarks
are the property of their respective holders. May be covered by one or
more of U.S. Patents No. 6,571,351; 6,696,996; 6,545,721; 6,574,225;
6,895,003; 6,522,649; 6,643,702; foreign counterparts and pending patent
applications.
This system is distributed with certain other software that may require
disclosure or distribution of licenses, copyright notices, conditions of use,
disclaimers and/or other matter. Use of this system or otherwise fulfilling
their conditions constitutes your acceptance of them, as necessary. Copies
of such licenses, notices, conditions, disclaimers and/or other matter are
available in any one of the following locations: the LEGAL NOTICES
AND LICENSES directory of the distribution disk of the software, the
root directory of the hard disk drive of the Products, online at
http://support.omneon.com/LEGAL or by contacting us at
[email protected].
Notice
Information contained in this guide is subject to change without notice or
obligation. While every effort has been made to ensure that the
information is accurate as of the publication date, Harmonic assumes no
liability for errors or omissions. In addition, Harmonic assumes no
responsibility for damages resulting from the use of this guide.

Omneon, Now Part of Harmonic
Company Address
Harmonic, Inc.
4300 North First Street
San Jose, CA 95134 U.S.A.
Phone (inside the U.S.): 1 [phone]
(outside the U.S.): [phone]
Fax: [phone]
Technical Support: [phone]
Fax (Sales and Technical Support): [phone]
Web Site: www.omneon.com
E-mail (Sales): [email protected]
E-mail (Support): suppor[email protected]
FCC Compliance
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense. Shielded cables must be used to ensure compliance with the FCC
Class A limits.
Canadian EMC Notice of Compliance
English: This digital apparatus does not exceed the Class A limits for the
radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Commerce.
French:
Le prèsent appareil numérique n’émet pas de bruits radioélectriques
dèpassant les limites applicables aux appareils numériques de la classe A
prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.

Component Replacement Guide
EU Manufacturer’s Declaration of Conformity
We: Harmonic Inc.
Declare under our sole responsibility that the products identified below
comply with the following EU Directives and Harmonized Standards
stated.
Applicable EU Directives for the Omneon MediaDeck:
The Technical File is available to proper authorities and the product is
marked.
Parameter Specification Detail
CE Low Voltage Directive
(73/23/EEC) including
amendments
EN60950-1: 1992, A1
+ A2 + A3 + A4
Safety of Information
Technology
Equipment
EMC FCC Part 15, ICES-003
ICES-003
Directive of
Electromagnetic
Compatibility
EN55022: 1998
EN55024: 1998
CISPR 22
Class A for Digital
Equipment, USA
Class A for Digital
Equipment, Canada
(89/336/EEC)
including amendments
Emissions from
Information
Technology
Equipment
Immunity for
Information
Technology
Equipment
Class A Others

Omneon, Now Part of Harmonic
Safety
For the Omneon MediaDeck, the 5000 Series SD MPEG-2/DV
MediaDeck Module (MDM-5001), the 5220 Series SD MPEG-2 Dual I/O
MediaDeck Module (MDM-5221), and the 5320 Series HD/SD MPEG-2
Dual I/O MediaDeck Module (MDM-5321), the 5400 Series HD/SD
MPEG-2/DV Simulcast MediaDeck Module (MDM-5401), the 5500
Series HD/SD MPEG-2 Playback MediaDeck Module (MDM-5501):
• UL 670950-1, 1st Edition
• CSA C22.2 No. 60950-1-03, 1st Edition
Additional Certification, Compliance and EMC Data
Additional certification, compliance and EMC data is listed in the Omneon
MediaDeck™ User’s Guide.
Important Safeguards and Notices:
This section topic provides important safety guidelines for both the
Operator and Service Personnel. Specific warnings and cautions are found
throughout the guide where they apply, but may not appear here. Please
read and follow the important safety information, noting especially those
instructions related to risk of fire, electric shock or injury to persons.
Safety Symbols
Hazardous Voltage symbol:
Caution symbol:

Component Replacement Guide
The product is marked with this symbol when it is necessary to refer to the
manuals to prevent damage to the product.
Warnings
Please observe the following important warnings:
• Any instructions in this guide that require opening the chassis,
changing a power supply, or removing a board should be
performed by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing unless you
are qualified to do so.
• Heed all warnings on the unit and in the operating instructions.
• Do not use this product in or near water. Disconnect AC power
before installing any options or servicing the unit unless
instructed to do so by this manual.
• This product is grounded through the power cord grounding
conductor. To avoid electric shock, plug the power cord into a
properly wired receptacle before connecting the product inputs
or outputs.
• Route power cords and other cables so that they are not likely
to be damaged. Disconnect power before cleaning. Do not use
liquid or aerosol cleaners; use only a damp cloth.
• Dangerous voltages exist at several points in this product. To
avoid personal injury, do not touch exposed connections and
components while power is on. Do not insert anything into
either of the system’s two power supply cavities with power
connected.

Omneon, Now Part of Harmonic
• Do not wear hand jewelry or watches when troubleshooting
high current circuits, such as the power supplies.
• To avoid fire hazard, use only the specified correct type, voltage
and current rating as referenced in the appropriate parts list for
this product. Always refer fuse replacement to qualified service
personnel.
Cautions
Please observe the following important cautions:
• When installing this equipment, always comply with the
National Electrical Standard and local electrical standard for
attachment of the power cords.
• Risk of explosion if battery is replaced incorrectly or with an
incorrect type. There are no user-serviceable batteries inside
Omneon products. Refer servicing to Omneon qualified
personnel only. Dispose of batteries according to the
instructions.
• Use only specified replacement parts.
• Follow static precautions at all times when handling this
equipment.
• Slots and openings in the chassis are provided for ventilation.
Do not block them. Leave the back of the frame clear for air
exhaust cooling and to allow room for cabling — a minimum of
6 inches (15.25 cm) of clearance is recommended.

Component Replacement Guide

Omneon MediaDeck™ i
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 1 Replacing the Bezel. . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2 Replacing a Disk Drive . . . . . . . . . . . . . . . . . . . . . .7
Chapter 3 Replacing a Power Supply . . . . . . . . . . . . . . . . . .15
Chapter 4 Replacing the Drive Cage . . . . . . . . . . . . . . . . . . .17
Powering Down the Omneon MediaDeck. . . . . . . . . . . . . . . . . . .17
Removing the Drive Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Installing the Drive Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 5 Replacing an I/O Module . . . . . . . . . . . . . . . . . . . .23
Stopping Players that Use the I/O Module to be Replaced . . . . . 23
Verifying Which I/O Module to Remove . . . . . . . . . . . . . . . . . . .24
Winking the Omneon MediaDeck. . . . . . . . . . . . . . . . . . . . . . 25
Winking the I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Removing the I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Removing the I/O Module from the Chassis . . . . . . . . . . . . .26
Deleting the Removed I/O Module from SystemManager . . 27
Installing the New I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Attaching the I/O Module to the Existing Players. . . . . . . . . 28

ii Component Replacement Guide
Contents
Activating Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Chapter 6 Replacing the Processor Module . . . . . . . . . . . . .31
Powering Down the Omneon MediaDeck. . . . . . . . . . . . . . . . . . .32
Removing the Processor Module . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing the Replacement Processor Module . . . . . . . . . . . . . . . .37
Winking the Omneon MediaDeck. . . . . . . . . . . . . . . . . . . . . . 38
Upgrading the MediaDeck Firmware. . . . . . . . . . . . . . . . . . . . 39
Checking the File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Moving Players to the New MediaDeck in SystemManager . . . . .42
Removing the Original MediaDeck from SystemManager . . . . . . 44
Changing vDHCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing a Processor Module Using the Same IP Addresses. . . . 46
Chapter 7 Replacing the Chassis. . . . . . . . . . . . . . . . . . . . . .49
Powering Down the Omneon MediaDeck. . . . . . . . . . . . . . . . . . .49
Removing the Omneon MediaDeck Chassis . . . . . . . . . . . . . . . . .51
Installing the Omneon MediaDeck Chassis . . . . . . . . . . . . . . . . . . 52

Omneon MediaDeck™ 1
Introduction
This document provides the following component replacement
instructions for the Omneon MediaDeck:
•Replacing the Bezel
•Replacing a Disk Drive
•Replacing a Power Supply
•Replacing the Drive Cage
•Replacing an I/O Module
•Replacing the Processor Module
•Replacing the Chassis

2 Component Replacement Guide
Technical Support
Omneon provides many ways for you to obtain technical support.
In addition to contacting your Distributor, System Integrator, or
Omneon Account Manager, you can contact the Omneon Technical
Support department as follows:
For support in the Americas:
• Telephone (Toll Free): +1(888) OVN SPT1 (686 7781)
• Telephone (Local): [phone]
• Fax: [phone]
• Email: suppor[email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/
For support in Europe, Middle East, and Africa:
• Telephone: [phone]
• Fax: [phone]
• Email: emeasuppor[email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/
For support in Russia and CIS
• Telephone Number: [phone]
• Fax: [phone]
• Email: [email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/

Omneon, Now Part of Harmonic 3
For support in Japan:
• Telephone: [phone]
• Fax: [phone]
• Email: japansuppor[email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/
For support in China (mainland):
• Telephone: [phone]
• Fax: [phone]
• Email: chinasuppor[email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/
For support in Asia Pacific (other territories):
• Telephone: [phone]
• Fax: [phone]
• Email: apacsuppor[email protected]
• http://www.omneon.com/service-support
• ftp://ftp.omneon.com/Updates/Omneon/Current/
Company Address
Harmonic Inc.
4300 North First Street
San Jose, CA 95134 U.S.A.

4 Component Replacement Guide

Omneon MediaDeck™ 5
CHAPTER 1
Replacing the Bezel
This section provides instructions for replacing the front bezel of
the Omneon MediaDeck.
To remove the front bezel:
1. Loosen the four captive thumb screws that secure the bezel to the
chassis.
2. Pull the bezel directly away from the chassis.
Figure 1 Removing the Bezel
CAUTION: Observe all conventional ESD precautions when
handling Omneon MediaDeck components. Avoid contact
with backplane components and connectors.
21

6 Component Replacement Guide
Replacing the Bezel
To install the new bezel:
1. Unpack the bezel.
2. Align the bezel in front of the chassis so that the Omneon logo
appears in the top-left corner, and the metal corners of the bezel are
level with the rack ears of the chassis.
3. Keeping the corners aligned, press the bezel straight onto the
chassis. The top and bottom edges of the bezel should slide over the
top and bottom edges of the chassis. The LED connector inside the
bottom right-hand corner of the bezel should connect to the LED
card inside the chassis.
4. Hand-tighten the four captive thumb screws to secure the bezel in
place.
NOTE: Do not overtighten the thumb screws.
Figure 2 Installing the Bezel
4
3

Omneon MediaDeck™ 7
CHAPTER 2
Replacing a Disk Drive
This section provides instructions for replacing an Omneon
MediaDeck disk drive. The Omneon MediaDeck contains high-
performance SATA disk drives that can be hot-swapped during
operation without interrupting the use of the system.
NOTE: To avoid potential audio/video disruption stemming from hot-
swapping a disk, the disk in question should be removed from the RAID
set using SystemManager prior to removing it from the disk enclosure.
NOTE: The procedure in this section applies to SystemManager version
5.19. If you are running a different version of SystemManager, some
steps may vary. Refer to the Omneon SystemManager Release Notes
for instructions on upgrading SystemManager.
In the event of disk drive failure, replacement disk drives are
available from Omneon. Refer to the Technical Support section
for information on how to request technical support.
To assist in drive problem diagnosis and remediation, please gather
the following information for use by Omneon Technical Support
before you remove the failing/failed disk drive:
•SiteLocation
• Server Name
• Date of Failure
• Time of Failure
• Description of Failure

8 Component Replacement Guide
Replacing a Disk Drive
•FromtheMediaDeck Properties page for your Omneon
MediaDeck on SystemManager:
• Firmware Version
•HostName
• Serial Number
Tip: To view MediaDeck Properties, from the System Diagram page
of the Configuration tab, click the icon for your Omneon MediaDeck.
Then, from the Physical Configuration page, click the icon for your
Omneon MediaDeck.
•FromtheDrive Properties page for your Omneon MediaDeck
on SystemManager:
• Disk GUID
• Disk Serial Number
•DiskSize(GB)
Tip: To view Drive Properties, from the Configuration tab, click Disk
Utilities, then click the icon for your Omneon MediaDeck. From the
second Disk Utilities page, click the icon for the drive that has failed.
• From your SystemManager Platform or client PC running
SystemManager, use Windows Explorer to navigate to:
\\IPADDR\FSNAME\omD7NNNNN\logs
IPADDR = IP Address or host name if using DNS
FSNAME = File System Name
D7 = Omneon MediaDeck model type
NNNNN = Serial number of unit
and locate the following:
• Badblockhistory.txt

Omneon, Now Part of Harmonic 9
Replacing a Disk Drive
• syslog_D7_NNNNH0_YYYY_MM_DD_hh_mm_ss.log
NNNN = Serial number of unit
YYYY = Year of log start
MM = Month of log start
DD = Day of log start
hh = Hour of log start
mm = Minute of log start
ss = Second of log start
Once you obtain a Return Authorization (RA) number from
Omneon Technical Support, email a copy of these files to
[email protected] and quote the RA number in your email.
To replace (hot swap) a disk drive in the Omneon MediaDeck:
1. Ensure that you have a replacement drive from Omneon on hand.
IMPORTANT: Use ONLY Omneon-supplied replacement disk drives.
Disk drives from any other source will be excluded from coverage under
the Omneon product limited warranty and maintenance services
programs. In addition, any errors or damages caused by the use of disk
drives provided from any other source will cause the entire product to be
excluded from coverage under the Omneon product limited warranty and
maintenance services programs.
THE PERFORMANCE OF YOUR MEDIADECK MAY BE ADVERSELY
AFFECTED BY THE USE OF COMPONENTS NOT SUPPLIED BY
OMNEON.
CAUTION: Observe all conventional ESD precautions when
handling Omneon MediaDeck components. Avoid contact
with backplane components and connectors.
CAUTION: Drive spin-down. Damage can occur to a drive if
it is removed while still spinning. We recommend that you
perform all steps in the following procedure. Before
removing a drive from an enclosure, wait 30 seconds to
ensure that the drive has stopped spinning.

10 Component Replacement Guide
Replacing a Disk Drive
NOTE: The drive size (in GB) and form factor must match the other
drives in the enclosure. Replacement drives should have the same or
greater drive capacity as those they are replacing.
2. Remove the bezel. For instructions, refer to Replacing the Bezel.
3. In SystemManager, from the Drive Properties page for the drive,
click Fail drive to fail the drive.
View the Disk Utilities page for the Omneon MediaDeck to verify
that the drive state is reported as Dead, Failed.
4. From the Disk Utilities page, find the physical location of the drive
and note the state of the LEDs for this drive as follows:
a. The top Activity LED should be steady green, indicating that
the drive is not being actively used. If it is blinking, this is the
wrong drive to remove.
b. The bottom Status LED should be off.
5. If you identify the same drive when performing steps 4a and 4b,
proceed to the next step. If not, call Omneon Technical Support
and do not continue with this procedure.
6. Wait 30 seconds before unlatching the drive at the physical location
indicated in Step 4. Wait an additional 30 seconds before removing
the drive from the Omneon MediaDeck enclosure. To remove the
disk drive:
a. Open the latch on the front of the disk drive by pressing the tab
to the right while pulling the lever back as shown in Figure 3a.
b. Slide the disk drive out of the drive bay.