Havis DS-PAN-100 Series Installation instructions

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1-800-524-9900
D3-0194-IS-C
DS-PAN-100 Series Technical Support
The following technical bulletin is designed to improve your Havis system without affecting your computer's performance
during mobile applications. All solutions have been lab tested and eld proven. If you should have any questions, please
do not hesitate to contact a Havis representative at 877.885.3326.
In an effort to ensure trouble-free installation, this bulletin will provide you with solutions to typical conguration conicts
that may arise depending on your specic computer solution.
Symptom Cause Solution
USB Device shuts off after
several minutes.
Windows application device
manager settings shuts down
peripheral after inactivity.
Recongure USB root hub settings.
(Please see Procedure 2.1 on back)
Symptom Cause Solution
Ethernet is not working. In Device
Manager Ethernet device is not shown,
however an unknown device is listed.
(DS-PAN-102 only)
Driver for Ethernet Port has not been
properly installed.
Un-install device, restart computer,
install correct driver from CD. Drivers
are also located on www.havis.com
under the support tab.
Ethernet is not detected upon start up
while laptop is docked.
(CF30 in a DS-PAN-102 only)
Computer BIOS settings are preventing
device from initializing.
During start up press F2 to enter BIOS.
Change the USB Legacy option to
Disable. (Procedure 1.1 on back)
Symptom Cause Solution
Poor/No change in signal quality when
laptop is docked. (1) (DS-PAN-101 only)
Wireless switch on bottom of dock is
switched to off.
Move the switch on dock to “On”.
Poor/No change in signal quality when
laptop is docked. (2)
BIOS WWAN setting is set to PC only
which will not engage the pass-
through upon being docked.
Change BIOS settings for WWAN to
“Default” under "Main" tab of BIOS.
(Procedure 1.2 on back)
Poor Signal Quality (DS-PAN-101) Internal Antenna connected
External Antenna Disconnected
Set Wireless Switch on bottom right
front of plug box to the ON position
1) USB CONNECTIVITY
2) ETHERNET CONNECTIVITY
3) ANTENNA CONNECTIVITY (SINGLE AND DUAL)
Havis ® DS-PAN-100 Series Docking Station Installation Computer Set-Up Guide
After installing your DS-PAN-100 Series Dock, it is strongly suggested that you make the following computer system operating parameter
changes on your computer to ensure the highest performance from your mobile computing system. These changes will ensure trouble-free
recognition of the USB hub during session start-up, and prevent loss of connection between computer and USB powered devices.
(Procedure 1.1/1.2) Updating the BIOS setting:
During "Power-Up" or "Re-Boot" with a CF30 Toughbook docked in a DS-PAN-100 Series Dock, it is possible that intermittently the Ethernet
device will not load up in the Device Manager. To prevent the user from experiencing this, it is necessary to disable legacy USB support.
This is a feature for a USB powered Keyboard or Mouse in the event of an operating system loss. The Panasonic CF30 Laptop provides an
integrated keyboard and mouse touch-pad, so this feature is not necessary in most mobile computing solutions.

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(1.1) To disable legacy support:
1) Press "F2" key during boot-up sequence to enter BIOS Setup Utility
2) Go to the "Advanced" tab of BIOS using the "Right Arrow" key on your keyboard
3) Scroll down to the bottom of the page in the "Advanced" tab using the "Down Arrow" on your keyboard
to highlight "Legacy USB Support"
4) Press "Enter"
5) Change the setting of the "Legacy USB Support" to "Disable" by hitting "Up" or "Down" on your keyboard
6) Press "Enter"
7) Save changes and exit BIOS (to quickly save changes and exit BIOS hit the "F10" key and then press "Enter")
(1.2) To change Wireless WAN Antenna to “Default”:
1) Press "F2" key during boot-up sequence to enter BIOS Setup Utility
2) Go to the "Main" tab of BIOS using the "Right Arrow" key on your keyboard
3) Scroll down and highlight "Wireless WAN Antenna" using the "Down Arrow" on your keyboard
4) Hit "Enter" once "Wireless WAN Antenna" is selected and toggle the option to "Default" by keying "Up" or "Down"
5) Press "Enter"
6) Save changes and exit BIOS (to quickly save changes and exit BIOS hit the "F10" key and then press "Enter")
(Procedure 2.1) Updating Device Manager:
In order to extend PC battery charge life, most PC's and USB Peripheral Devices have software features that will shut down
the device after a pre-dened period of inactivity. The user can experience an intermittent loss of connection to Ethernet and
other USB peripherals (GPS is common) during normal operation unless these features are disabled via the Device Manager. It is
necessary to address this for the PC and each device with the feature. To revise this setting:
(2.1) To turn off Windows ability to manage peripheral power settings:
1) Right click on the "My Computer" icon on your desktop, and select "Properties"
2) Select the "Hardware" tab
3) Click "Device Manager" button
4) Scroll down and expand the "Universal Serial Bus Controllers" icon by clicking on the "+" sign
5) Double click on the "USB Root Hub" icon to pull up the "Properties" dialog box
6) Select the "Power Management" tab
7) Make sure the "Allow the computer to turn off this device to save power" box is not checked; if it is, uncheck this box
8) Click "OK" if you had to uncheck the box
9) Repeat for each "USB Root Hub" listed
10) Expand the "Network Adapters" icon by clicking the "+" Sign
11) Double click the "ASIX AX88772 USB 2.0 to Fast Ethernet Adapter" icon
12) Select the "Power Management" tab
13) Make sure the "Allow the computer to turn off this device to save power" box is not checked; if it is, uncheck this box
14) Click "OK"
15) Finished - Close open windows
Conicting MAC Address
When using Windows XP or Vista with Multiple CF30*
docking stations in the same network,
you will receive an error message indicating
conicting MAC Addresses.
To resolve this issue download the latest LAN driver
from the Panasonic.com website and
replace the Recovery DVD/CD with a new one.
New LAN driver version: XP -> V1.8.0.0
( refer to website for latest version)
Vista -> V1.0.04 (refer to website for latest version)
* Product ID: DS-PAN-100 Series Dock