Hearth and Home Technologies 350TRSI-AUF User manual

1
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
Models:
350TRSI-AUF
350TRSILP-AUF
Owner’s Manual
Installation and Operation
•DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
•DO NOT SPRAY AEROSOLS IN THE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
• What to do if you smell gas
-DO NOT try to light any appliance.
-DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other flammable
materials.
• DO NOT PLACE ARTICLES ON OR AGAINST THIS
APPLIANCE.
• Keep clothing, furniture, draperies and other flammable
materials away.
SAI Global
Ref No GSCS20162
AS4553:2008
This is a room sealed appliance and no other ventilation is
required than what is provided.
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
DO NOT
DISCARD
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
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MODELS: 350TRSI-AUF, 350TRSILP-AUF
ARE SAI GLOBAL APPROVED FOR
NATURAL GAS, PROPANE OR BUTANE
AS A BALANCED FLUE HEATER.
Refer to the appliance data plates for gas
consumptions and pressures.
Installation of this appliance should only
be carried out by an authorized person
in accordance with the manufacturer’s
instructions. Appliance is to be installed
in full compliance with the National Gas
Installation Standard AS5601, the manu-
facturer’s instructions, and any local au-
thorities’ requirements for gas, electrical
and building regulations.
This appliance and its components are
tested and safe when installed in accor-
dance with this Installation Manual. Report
to your dealer any parts damaged in ship-
ment, specifically check glass condition.
The gas logs and flue system components
are in separate packages. Read all in-
structions before starting installation and
follow these instructions carefully during
installation to ensure maximum benefit and
safety. Failure to follow them will void your
warranty and may present a fire hazard.
The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided
by, and Heat & Glo, a brand of Hearth &
Home Technologies Inc. disclaims any re-
sponsibility for the following actions:
• Installation of any damaged heater or flue
system component
• Modification of the heater or balanced
flue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home Technologies Inc.
• Improper positioning of the gas logs or
the glass door
• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
Technologies Inc., not withstanding any
independent testing laboratory or other
party approval of such component part
or accessory.
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING THIS APPLIANCE.
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible fire
hazard and will void the warranty. Save this manual for future reference.
It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2010 • Printed in U.S.A.

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Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
Model Name: ___________________________________________ Date purchased/installed:__________________
Serial Number:__________________________________________ Location on fireplace: _____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
We recommend that you record the following pertinent
information about your fireplace.
Homeowner Reference Information
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Listing Label Information/Location
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Model Number
SAMPLE
SAI Global Certification Nº:
DMS (mm)

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
4
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 6
1 Listing and Code Approvals
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . . 8
C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Non-Combustible Materials Specification. . . . . . . . . . . . . . 8
E. Combustible Materials Specification . . . . . . . . . . . . . . . . . 8
F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User Guide
2 Operating Instructions
A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Fan Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
D. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
E. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 10
F. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
G. Remote Controls, Wall Controls and Wall Switches. . . . . 10
H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 10
I. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 11
J. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 12
K. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
L. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 13
3 Maintenance and Service
A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 14
B. Maintenance Tasks-Qualified Service Technician . . . . . . 15
Installer Guide
4 Getting Started
A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 16
B. Design and Installation Considerations . . . . . . . . . . . . . . 17
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 17
D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . 17
5 Framing and Clearances
A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 18
B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 19
C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 21
6 Termination Locations
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 22
7 Vent Information and Diagrams
A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8 Vent Clearances and Framing
A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 36
B. Wall Penetration Framing. . . . . . . . . . . . . . . . . . . . . . . . . 36
C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 37
D. Install Attic Insulation Shield. . . . . . . . . . . . . . . . . . . . . . . 38
E. Installing the Optional Heat-Zone-240V Kit . . . . . . . . . . . 38
9 Appliance Preparation
A. Top Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
B. Rear Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
C. Installing the Non-combustible Board. . . . . . . . . . . . . . . . 41
D. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 41
E. Covers Removal For Servicing. . . . . . . . . . . . . . . . . . . . . 42
F. Components Removal For Service . . . . . . . . . . . . . . . . . 42
G. Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
H. Adjustments And Replacement Parts. . . . . . . . . . . . . . . . 42
I. Install Trim and/or Surround . . . . . . . . . . . . . . . . . . . . . . . 42
J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
10 Installing Vent Pipe (DVP and SLP Pipe)
A. Assemble Vent Sections (DVP Pipe Only) . . . . . . . . . . . . 43
B. Assemble Vent Sections (SLP Pipe Only) . . . . . . . . . . . . 44
C. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 44
D. Secure the Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . 45
E. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 45
F. Install Support Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . 46
G. Install Firestops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
H. Flue Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
I. Heat Shield Requirements for Horizontal Termination . . . 48
J. Install Metal Roof Flashing. . . . . . . . . . . . . . . . . . . . . . . . 48
K. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 49
L. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 49
11 Gas Information
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 50
B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12 Electrical Information
A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
B. IntelliFire Ignition System Wiring . . . . . . . . . . . . . . . . . . . 52
C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 52
D. Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
E. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 54

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Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
!= Contains updated information.
13 Finishing
A. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . 62
B. Facing Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
14 Appliance Setup
A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 63
B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 63
C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
E. Log Placement Instructions . . . . . . . . . . . . . . . . . . . . . . . 64
15 Troubleshooting
A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 67
16 Reference Materials
A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 69
B. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 71
D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
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B. Limited Lifetime Warranty

7
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
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A. Appliance Certification
1Listing and Code Approvals
MODELS: 350TRSI-AUF, 350TRSILP-AUF
LABORATORY: SAI Global
TYPE: Gas Space Heating Appliance
STANDARD: AS4553-2008
C. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 610 meter elevation:
Reduce input rate 4% for each 305 meters feet above
610 meters.
D. Non-Combustible Materials Specification
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
E. Combustible Materials Specification
Materials made of or surfaced with wood, compressed pa-
per, plant fibers, plastics, or other material that can ignite
and burn, whether flame proofed or not, or plastered or
unplastered shall be considered combustible materials.
F. Electrical Codes
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certification standards and listed
by the applicable laboratories.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
B. Gas Pressure Requirements
WARNING! Risk of Explosion! An in-line regulator
MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.
Pressure requirements for 350TRSI-AUF and 350TRSILP-
AUF fireplaces are shown in table below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
The fireplace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar or 6 kPa.
If the fireplace must be isolated from the gas supply pip-
ing system by closing an individual shut-off valve, it must
be of the handle-less type.
Natural Gas Propane
Inlet Pressure 1.13 kPa 2.75 kPa
Outlet Gas Pressure 0.80 kPa 2.40 kPa
Maximum Gas Consumption 21 MJ/h 19.8 MJ/h
Burner Injector DMS 44 (2.87 mm) DMS 55 (1.70 mm)
Pilot Injector .0121 0.0181
An in-line regulator MUST be installed if the gas pressure exceeds 3.7 kPa. Failure to install a regulator could damage valve.

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Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
Figure 2.1 General Operating Parts
B. Your Fireplace
WARNING! DO NOT operate fireplace before read-
ing and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
DECORATIVE DOORS
(NOT SHOWN)
SECTION 2.E.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 9.E.
MANTEL
SECTION 5.D
HEARTH
FAN KIT
SECTION 2.C.
CLEAR SPACE
SECTION 2.D.
GRATE
If you expect that small children or vulnerable adults may
come into contact with this fireplace, the following precau-
tions are recommended:
• Install a physical barrier such as:
- A decorative firescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
A. Gas Fireplace Safety
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Keep clothing, furniture, draperies and other flammable
materials away.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/staysafe.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt transformer plug and remove batteries on
IPI models.
2Operating Instructions
User Guide

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
10
D. Clear Space
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure 2.2 Clear Space
C. Fan Kit
A fan is shipped with this appliance.
F. Fixed Glass Assembly
See Section 9.E.
E. Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause fireplace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the fixed glass
panel. DO NOT operate the fireplace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative door or front.
G. Remote Controls, Wall Controls and Wall
Switches
Follow the instructions supplied with the control installed
to operate your fireplace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
CLEAR SPACE
3 FT. IN FRONT OF FIREPLACE
H. Before Lighting Fireplace
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.

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Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
I. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
593-913G
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies fireplace, please refer to www.fireplaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
•DO NOT try to light any appliance.
•DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
DO NOT operate the appliance with
fixed glass assembly removed, cracked
or broken. Replacement of the fixed
glass assembly should be done by a
licensed or qualified service person.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualified service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional informa-
tion, consult a qualified installer, ser-
vice agency or the gas supplier.
Final inspection by

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
12
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
Note: For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is connected,
must be wired to an in-line on/off switch. This is required for
servicing and/or resetting the control module in the event of
a control module LOCK-OUT.
Figure 2.3 Control Module
J. Control Module Operation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
2. If using a wired wall switch with the module in REMOTE
mode, the flame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the flame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the fireplace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the flame output will
automatically drop to the lowest setting after the flame
has been established for 10 sec. After this 10 second
period, the flame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
fireplace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/or
respond to a command to ignite via the wall switch and/
or remote. In this case, the module may have gone
into LOCK-OUT mode. In this state, it will emit a RED/
GREEN LED error code. To reset the error code, switch
the selector to OFF, and then back to REMOTE or ON.
If the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.
NG/LP SETTING
STATUS INDICATOR LED
SELECTOR
SWITCH
FLAME HI/LO SWITCH

13
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
K. After Fireplace is Lit
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 9.E.
• Clean fixed glass assembly. See Section 3.
• Replace the fixed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fire-
place.
NOTICE! Open windows for air circulation during fire-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
L. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
Blue flames This is a result of normal operation and the flames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
Odor from appliance
When first operated, this appliance may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from finishing materials and adhesives used around the appliance.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Is it normal to see the pilot flame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
14
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle fixed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
•DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
• Remove door or decorative front from fireplace and set
aside on work surface.
• See Section 9.E for instructions to remove fixed glass
assembly.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set fixed glass assembly in place on fireplace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall door or decorative front.
3Maintenance and Service
A. Maintenance Tasks-Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fireplace must be
kept clean.
CAUTION! Risk of Burns! The fireplace should be turned
off and cooled before servicing.
When properly maintained, your fireplace will give you
many years of trouble-free service. We recommend an-
nual service by a qualified service technician.
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that louvers are not blocked.
• Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your fireplace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Unplug 6 volt transformer plug on IPI models.
• Remove battery backup from control module.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds). See
Section 6.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and flashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
Installation and repair should be done by a qualified service
technician only. The fireplace should be inspected before
use and at least annually by a professional service person.

15
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
B. Maintenance Tasks-Qualified Service
Technician
The following tasks must be performed by a qualified ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confirm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that fixed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Section 14 for log placement instructions.
• Verify correct log placement and no flame impingement
causing sooting. Correct as necessary.
Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fireplace if firebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, flashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths.
• Verify batteries have been removed from battery back-
up IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice
size is correct. See Service Parts List for proper orifice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot flame pattern and strength. See Figures 3.1
for proper pilot flame pattern. Clean or replace orifice
spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and
deterioration. Clean with emery cloth or replace as
required.
• Verify that there is not a short in flame sense circuit
by checking continuity between pilot hood and flame
sensing rod. Replace pilot as necessary.
Figure 3.1 IPI Pilot Flame Patterns

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
16
A. Typical Appliance System
NOTICE: Illustrations and photos reflect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual
Figure 4.1 Typical System
CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C and 10.G)
VERTICAL TERMINATION CAP
(SECTION 10.L)
VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTION 8)
FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)
GAS LINE
(SECTION 11)
MANTEL AND
MANTEL LEG
(SECTION 5.D)
SURROUND
HEARTH EXTENSION
VENT PIPE (SECTIONS 7 & 8)
REQUIRED ISOLATION SWITCH: AS5601
LOCATION WITHIN 1 METER OF FIREPLACE,
SUBJECT TO MANTEL PIECE, ETC. CHECK
TO ENSURE IT REMAINS CLEAR ON ANY
MANTEL PIECE INSTALLATION.
OPTIONAL
WALL SWITCH
SECTION 12.C.
STORM COLLAR
(SECTION 10.K)
NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.J)
FRAMING/HEADER
(SECTION 5.C)
ATTIC INSULATION SHIELD (NOT
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)
HEATER MUST BE INSTALLED AND
FLUE PENETRATION COMPLETE
PRIOR TO FINISH SHEETING
HORIZONTAL
TERMINATION CAP
(SECTION 10.H)
Note: Dual venting configurations
ARE NOT allowed. Appliance MUST
be vented EITHER vertically OR
horizontally.
4Getting Started
Installer Guide

17
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
B. Design and Installation Considerations
Heat & Glo direct vent gas appliances are designed to op-
erate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.
Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, fire officials or authorities having
jurisdiction over restrictions, installation inspection and
permits.
Before installing, determine the following:
• Where the appliance is to be installed.
• The vent system configuration to be used.
• Gas supply piping requirements.
• Electrical wiring requirements.
• Framing and finishing details.
• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.
D. Inspect Appliance and Components
• Carefully remove the appliance and components from
the packaging.
• The vent system components and decorative doors and
fronts may be shipped in separate packages.
• If packaged separately, the log set and appliance grate
must be installed.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
•Read all of the instructions before starting the instal-
lation. Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
WARNING! Risk of Fire or Explosion! Damaged parts
could impair safe operation. DO NOT install damaged, in-
complete or substitute components. Keep appliance dry.
C. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure Framing material
Pliers High temperature caulking material
Hammer Phillips screwdriver
Gloves Framing square
Voltmeter Electric drill and bits (1/4 in.)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
Non-corrosive leak check solution
1/2 - 3/4 in. length, #6 or #8 Self-drilling screws
One 1/4 in. female connection (for optional fan).
Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:
• Installation and use of any damaged appliance or vent
system component.
• Modification of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a fire hazard.
WARNING! Risk of Fire, Explosion or Electric Shock!
DO NOT use this appliance if any part has been under
water. Call a qualified service technician to inspect the
appliance and to replace any part of the control system
and/or gas control which has been under water.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualified
service technician, service agency or your dealer.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
18
5Framing and Clearances
A. Selecting Appliance Location
When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be locat-
ed out of traffic and away from furniture and draperies.
NOTICE: Illustrations reflect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.
Figure 5.1 Appliance Locations
REAR FLUE,
HORIZONTAL TERMINATION
TWO 90º ELBOWS
REAR FLUE
NO ELBOWS
REAR FLUE
ONE 90º ELBOW
ALCOVE
INSTALLATION
TOP FLUE
ONE 90º ELBOW
A
B
J
C
K
E
B
B
B
I
D
D
F
G
H
76 mm
N
D
A
L
M
NOTE: THE REAR STANDOFF MAY NEED
TO BE REMOVED WHEN VENTING AT 45º
25 mm GAP TO WALL ON EACH SIDE
13 mm
C
L
A B C D E F G H I J K L M N
350TRSI-AUF
350TRSILP-AUF
in. 40-1/4 34 56 48-1/2 See Section D.
Mantel Projections
16-1/2 13-1/2 7-1/2 34-3/4 27-3/4 36 42-5/8 5-7/8 68-3/4
mm 1023 864 1423 1232 419 343 191 883 705 914 1082 149 1737

19
Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
B. Constructing the Appliance Chase
A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.
NOTICE: Treatment of ceiling firestops and wall shield
firestops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.
Chases should be constructed in the manner of all out-
side walls of the home to prevent cold air drafting prob-
lems. The chase should not break the outside building
envelope in any manner.
Walls, ceiling, base plate and cantilever floor of the chase
should be insulated. Vapor and air infiltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air infiltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.
NOTICE: Measure heater dimensions and verify framing
methods and wall covering details, before framing
construction begins.
To further prevent drafts, the wall shield and ceiling fire-
stops should be caulked with high temperature caulk to
seal gaps. Gas line holes and other openings should be
caulked with high temperature caulk or stuffed with un-
faced insulation. If the appliance is being installed on a
cement surface, a layer of plywood may be placed under-
neath to prevent conducting cold up into the room.
C. Clearances
NOTICE: Install appliance on hard metal or wood surfaces
extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other
than wood.
WARNING! Risk of Fire! Maintain specified air space
clearances to appliance and vent pipe:
• Insulation and other materials must be secured to prevent
accidental contact.
• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with fireplace or chimney.
• Failure to maintain airspace may cause overheating and
a fire.
Clearance to heat shield
The top and back of heater are defined by stand-offs.
The heat shield must be attached as shown if combustible
materials are placed directly on top standoffs (Figure 5.3).
The minimum clearance to a perpendicular wall extending
past the face of the heater is 25 mm.
The back of the heaters may be recessed into combustible
construction.
Figure 5.2 Heat Shield
In planning the installation for the heater it is necessary
to determine where the unit is to be installed, the type of
flue system to be used (straight out, corner, or elevated),
and whether optional accessories (wall switch or remote
control) are desired. Gas supply piping should also be
planned. Refer to the appliance data plate on the base
pan of the heater for all gas pressures and input rate
information.
The heater can be mounted on any of the following surface:
1. A flat surface (minimum 6 mm base).
2. Four (4) corner supports.
(Example: Four (4) concrete masonry blocks). These
supports must be positioned so they contact all four (4)
perimeter edges on the bottom of the unit.
Heater framing can be built before or after the heater is set
in place. Framing should be positioned to accommodate
wall covering and heater facing material. The heater fram-
ing should be constructed of 2 in. X 4 in. (51 x 102 mm)
lumber or heavier. The framing headers may rest on the
heater standoffs. Refer to Figure 5.1 and Figure 5.3 for
heater and framing reference dimensions.
Note: Not intended for heater insert.
TOP STANDOFFS
HEAT SHIELD
INSTALLED
HEAT SHIELD

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. C • 10/10
20
Figure 5.3 Clearances to Combustibles
NOTE: FRAME OPENING HEIGHT IS GREATER THAN PLASTER OPENING HEIGHT.
E25 mm
H
G
J
F
I
C
B
D
A
* Adjust framing dimensions for interior sheathing (such as sheetrock)
C** Add 12 in. (305 mm) for rear venting with one 90º elbow.
*MINIMUM FRAMING DIMENSIONS
Models
A B C D E F G H I J
DVP Pipe SLP Pipe Rough
Opening
(Height)
**DVP Pipe SLP Pipe Rough
Opening
(Width)
Clearance
to Ceiling
Combustible
Floor
Combustible
Flooring
Behind
Appliance
Sides of
Appliance
Front of
Appliance
Rough
Opening
(Width)
Rough
Opening
(Width)
Rough
Opening
(Depth)
Rough
Opening
(Depth)
350TRSI-AUF
350TRSILP-AUF
in. 10 8-5/8 32-3/4 16-1/4 16-1/4 34 32 0 0 1/2 1/2 36
mm 254 219 832 413 413 864 813 0 0 13 13 915
Note: The clearance to ceil-
ing is measured from the top
of the unit and it does not
include the standoffs.