Hearth & Home pelpro PP60 User manual

110/238390-016D
Service Manual
PP60 / PP60-B / PP70 / PP130 / PP130-B / PP150

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Table of Contents
1 FLASH: EMPTY HOPPER .................................................................................................................PAGE 9
2 FLASHES: EXHAUST PROBE FAILURE...........................................................................................PAGE 12
3 FLASHES: AMBIENT PROBE ALARM...............................................................................................PAGE 13
4 FLASHES: MISSED IGNITION ..........................................................................................................PAGE 14
8 FLASHES: EXHAUST OVER TEMPERATURE .................................................................................PAGE 17
ALARM CODE
SYMPTOM
NOT FEEDING PELLETS .....................................................................................................................PAGE 19
NOT LIGHTING THE PELLETS ............................................................................................................PAGE 24
LAZY OR SOOTY FLAMES ..................................................................................................................PAGE 25
NO POWER...........................................................................................................................................PAGE 26
CONVECTION BLOWER NOT COMING ON .......................................................................................PAGE 32
EXHAUST BLOWER NOT COMING ON ..............................................................................................PAGE 33
COMMON TROUBLESHOOTING
TRIM ADJUSTMENT...........................................................................................................................PAGE 10
CLEARING AN AUGER JAM ..............................................................................................................PAGE 11
TESTING THE IGNITER FOR OHMS................................................................................................PAGE 15
TESTING THE IGNITER FOR VOLTAGE..........................................................................................PAGE 16
TESTING VOLTAGE TO THE CONVECTION BLOWER .................................................................PAGE 18
TESTING THE HOPPER LID SWITCH WITH A MULTIMETER ......................................................PAGE 20
TESTING THE VACUUM SWITCH WITH A MULTIMETER .............................................................PAGE 21
CONTROL BOARD VOLTAGE TEST FOR THE FEED MOTOR .....................................................PAGE 22
FEED MOTOR VOLTAGE TEST.........................................................................................................PAGE 23
SNAP DISK LOCATION AND HOW TO RESET................................................................................PAGE 27
FUSE LOCATION AND HOW TO CHECK .........................................................................................PAGE 28
POWER POWER .................................................................................................................................PAGE 29
TESTING THE SNAP DISK FOR POWER ........................................................................................PAGE 30
CONTROL BOARD POWER TEST....................................................................................................PAGE 31
EXHAUST BLOWER VOLTAGE TEST ..............................................................................................PAGE 34
VACUUM SWITCH VOLTAGE TEST..................................................................................................PAGE 35
DIAL CONTROL PELLET STOVES
SEQUENCE OF OPERATION FOR START UP ...................................................................................PAGE 6
SEQUENCE OF OPERATION FOR SHUT DOWN...............................................................................PAGE 7
WIRING DIAGRAM ...............................................................................................................................PAGE 8
CLEANING THE EXHAUST BLOWER .................................................................................................PAGE 36
EXHAUST PROBE INFORMATION ......................................................................................................PAGE 37
CLEANING THE CONVECTION BLOWER ..........................................................................................PAGE 38
FIRE POT CLEANING AND PROPER INSTALLATION........................................................................PAGE 39
HOW TO REMOVE AND CLEAN BAFFLES.........................................................................................PAGE 40
AMBIENT PROBE INFORMATION .......................................................................................................PAGE 41
IGNITER PLACEMENT.........................................................................................................................PAGE 42

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PELPRO TROUBLESHOOTING MANUAL
INTRODUCTION
The purpose of this troubleshooting guide is to provide step by step procedures for diagnosing issues with the PelPRO PP60,
PP60-B, PP70, PP130, PP130-B, PP150. A digital or analog multimeter will be required for many of the troubleshooting
steps in this guide.
When troubleshooting with the multimeter, it’s important to disconnect the appliance from wall power while locating the
electrical connections that need to be checked. Connect the multimeter to the test locations detailed in this guide and then
plug the appliance back into wall power. Take care to avoid letting any exposed wires or connectors from contacting the
metal chassis of the appliance or from touching exposed skin. The appliance is energized with 115VAC power from the wall
and there is a risk of shock or electrocution. If you are not familiar or comfortable working with energized electrical circuits,
please contact a certied NFI Installer or certied electrician to complete that portion of troubleshooting.
When instructed to check a appliance for power from the control board, the multimeter will need to be set to check Voltage,
often displayed as “V” on the meter. If the meter is not auto-sensing, AC voltage will need to be chosen when specied in
the instructions. AC voltage is also sometimes shown as ~ V on a multimeter. If instructed to check VDC, DC voltage will
have to be chosen on the multimeter. Voltage checks are typically used when motors and blowers are not running and we
are attempting to determine if the component is bad or is the control board is not sending power to the component.
Some components can be veried for functionality by checking the resistance of the part. Igniters and fuses are the most
common parts that can be veried by resistance checking with a multimeter. Resistance is measured in ohms (Ω) and
most multimeters will have that symbol next to the resistance setting. Unlike voltage, resistance is always measured with
the appliance completely de-energized from wall power. There is no risk of shock or electrocution when the appliance is
unplugged from wall power and components are being veried for resistance. When resistance is being checked, this
manual will provide an expected resistance in Ω, however a number slightly above or below the specied value does not
indicate a bad component. If the multimeter shows MAX or Out of Range, this indicates innite resistance, meaning an open
circuit and a bad component. A resistance of 0 ohms for a component indicates an electric short circuit and again a bad
component.

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Right Side
Convection Blower
Control Board
Dial Control
Left Side
Exhaust Blower
Feed Motor
Over Heat Snap Disc
Igniter
PART LOCATIONS
Note: Other models are in similar location.

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ERROR CODE DEFINITIONS
Alarm code will be displayed on the dial control as
a series of red blinks.
1 Red Blink Empty Hopper Alarm. Most likely the appliance ran out of fuel or the ames are
adjusted too low.
2 Red Blinks Exhaust Probe Failure. A bad connection on the probe or a broken wire.
3 Red Blinks Ambient Probe Failure. A bad connection on the probe or a broken wire.
4 Red Blinks Missed ignition. Appliance failed to light the fuel or read a rise in temperature.
8 Red Blinks Exhaust temperature over heat alarm. Appliance got too hot. Check the heat
exchanger and exhaust system for obstructions.

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SEQUENCE OF OPERATION FOR STARTUP
14. Once the stove has reached the temperature it
was set on (other than LO or HI) it will go into
shutdown (ashing amber). After shut down is
complete the light will go back to a slow green
ashing light. If the temperature drops below
the set point it will automatically turn back on.
1. Set the dial to the desired temperature setting. (The
light will go from a slow ashing green to a rapid
ashing green.)
2. The combustion blower/exhaust blower will come on.
3. The igniter turns on.
4. Vacuum switch closes. (This is caused by negative
pressure in the stove. Negative pressure is drawn
through the stove by the exhaust blower. )
5. Feed motor will turn on after the igniter preheats for 1
minute and will run for 60 seconds for the initial feed.
6. Pellets will drop into the re pot.
7. Pellets will ignite in the re pot.
9. Once stove establishes Proof of Fire the igniter will
turn o󰀨.
10. Flame stabilization mode begins. The feed motor will
cycle at .8 seconds “on time” for 3 minutes.
11. The green light will go from a rapid ash to a slower
green ash or a solid amber depending on the setting
chosen.
12. Once the exhaust probe reaches 140 degrees the
convection/room blower will come on.
13. Green blinks on the dial control will change its blinks
(for settings 1-10) to show the current power level
(1-5). Power level will vary depending on room
temperature vs. set temperature on the dial.
8. Stove is looking for Proof of Fire. This is sensed by
the exhaust probe. The exhaust probe is looking for
a 6 degree rise per minute for 2 consecutive minutes.
(Has to be 6 degrees each minute.)

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SEQUENCE OF OPERATION FOR SHUTDOWN
7. Stove has now shut down and will go into standby
mode. Standby mode is indicated by a slow green
ashing light on the dial control. Once the stove drops
below the set temperature (only on settings 1-10) the
stove will automatically start back up.
1. Stove temperature is met. (Light on dial control
will ash amber).
2. Feed motor will turn o󰀨.
3. Combustion/Exhaust blower start the shutdown cycle
and the blower will run at the max RPM. The dial
control light will ash amber.
4. The re will go out in the re pot and the stove will
continue to cool down.
5. Once the stove drops below 140 degrees the
convection/room blower will turn o󰀨.
6. After the 12 minute shut down timer has expired the
combustion/exhaust blower will shut o󰀨.

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EXHAUST
TEMPERATURE
SERIAL PORT
(SERVICE ONLY)
FUSE
M
110 V
LINE
NEUTRAL
IGNITER
FEED MOTOR
EXHAUST
BLOWER
CONVECTION
BLOWER
VACUUM
SWITCH
BLACK WHITE PURPLE PURPLE BLUE
BLUE
WHITE
ORANGE
BLACK BLACK
SNAP
DISC
HOPPER
SWITCH
THERMOSTAT
(OPTIONAL)
POT BURN RATE VCC
POT BURN RATE GND
POT BURN RATE SIG
POT TRIM VCC
POT TRIM GND
POT TRIM SIG
LED RED
LED AMBER
LED GREEN
AMBIENT
TEMPERATURE
WIRING DIAGRAM

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NO
1 FLASH: EMPTY HOPPER
NO
NO
YES
YES
YES
NO
TO START:
UNPLUG THE STOVE, CLEAN THE FIRE POT AND MAKE SURE THE FIRE POT IS INSTALLED
CORRECTLY (CLICK HERE OR SEE PG. 39 FOR INSTALLATION), CLEAN THE FIREBOX AREA, REMOVE AND CLEAN
BEHIND THE BAFFLES(CLICK HERE OR SEE PG. 40 FOR BAFFLE CLEANING), MAKE SURE THERE ARE PELLETS IN
THE HOPPER, MAKE SURE THERE ARE NO JAMS IN THE AUGER(CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).
PLUG THE STOVE BACK IN AND PRIME THE FEED TUBE IF NEEDED. TURN THE STOVE BACK ON.
IS THE AUGER
FEEDING PELLETS INTO
THE FIRE POT?
CHECK 1:
MAKE SURE THE
HOPPER LID IS CLOSED
AND THE HOPPER LID
SWITCH IS WORKING
CORRECTLY.
CLICK HERE OR SEE PG. 20
FOR HOPPER SWITCH
TROUBLESHOOTING.
AFTER A FEW
MINUTES, DID A
FIRE START IN THE
FIRE POT?
CHECK 2:
MAKE SURE THE
VACUUM SWITCH HOSE
IS NOT CLOGGED. MAKE
SURE THE VACUUM
SWITCH IS WORKING
CORRECTLY.
CLICK HERE OR SEE PG. 21
FOR VACUUM SWITCH
TROUBLESHOOTING.
ONCE THE STOVE IS
RUNNING DID THE 1
FLASH: EMPTY HOPPER
CODE REPEAT?
SYSTEM REPAIRED
ADJUST THE TRIM SETTING TO
THE POSITIVE OR
CLOCKWISE POSITION. THE
STOVE WILL NEED TO COMPLETE
A SHUTDOWN SEQUENCE FOR
THE SETTING TO TAKE EFFECT.
CLICK HERE OR SEE
PG. 10 FOR TRIM
ADJUSTMENT GUIDE.
ONCE THE STOVE IS
RUNNING DID THE 1
FLASH: EMPTY HOPPER
CODE REPEAT?
CHECK 3:
CLICK HERE OR SEE PG.
23 FOR FEED MOTOR
TROUBLESHOOTING.
AFTER ADJUSTING THE TRIM
ACCORDING TO THE TRIM GUIDE
DID THE 1 FLASH: EMPTY
HOPPER CODE RETURN?
IF YES, CONTACT CUSTOMER
SERVICE FOR FURTHER
ASSISTANCE AT
[email protected]
CLICK HERE OR SEE PG. 15 FOR
IGNITER TROUBLESHOOTING
NO YES

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TRIM ADJUSTMENT GUIDE
The Negative side of the dial control will
decrease the feed rate and increase the RPM
of the exhaust blower. To adjust the dial to the
Negative side turn the dial to the left or counter
clockwise. This will give provide less pellets and
more air.
The Positive side of the dial control will increase
the feed rate of the feed motor and decrease
the RPM of the exhaust blower. To adjust the
dial to the Positive side turn the dial to the right
or clockwise. This will provide more pellets and
less air ow.
USES FOR ADJUSTING THE TRIM:
• LAZY FLAMES
• SOOTY FLAME
• EMPTY HOPPER CODE
• FLAMES LOW
• FLAMES HIGH
• DROPPING OUT OF TEMPERATURE
NOTE:
THE TRIM SETTING WILL NOT TAKE EFFECT UNTIL THE STOVE HAS COMPLETED A
COMPLETE SHUT DOWN SEQUENCE.

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CLEARING AN AUGER JAM
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Open the hopper
lid and remove
the pellets in the
hopper. Then
vacuum the
hopper for any
remaining pellets
or dust.
3. Remove the
four screws
holding on the
auger plate. A
putty knife may
be required to
loosen the plate.
4. Once the auger
plate is removed
check the
auger for any
obstructions.
After removing
any obstructions
vacuum any
pellet bits or dust
from the auger.
5. Once everything
is clean the
auger should be
able to move a
quarter to half a
turn.
6. Replace the
auger plate and
add pellets.
(Only add half a
bag of pellets till
the auger is for
sure free).
7. PRIME the stove. This is needed to ll the auger tube back up with pellets. Turn the dial control from OFF to HI to OFF
and back to HI leaving it on HI. The green blinking light will turn solid green and the feed motor will run the auger for
roughly 2 minutes. If the feed motor/auger does not seem to work refer to the FEED MOTOR TROUBLESHOOTING
by clicking HERE or see page 15.

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2 FLASHES: EXHAUST PROBE FAILURE
YES
NO
NO NO
TO START:
LOCATE THE EXHAUST PROBE CONNECTION ON THE CONTROL BOARD.
CLICK HERE OR SEE PG 36 FOR EXHAUST PROBE LOCATION.
IS THE WIRE PLUGGED
INTO THE CONTROL
BOARD SECURELY AND
CORRECTLY?
PLUG THE PROBE
BACK INTO THE
CONTROL BOARD
CORRECTLY AND
SECURELY.
UNPLUG THE
PROBE, INSPECT
THE CONNECTION
AND CHECK THE
ENTIRE WIRE FOR
ANY DAMAGE. PLUG
THE PROBE BACK
INTO THE CONTROL
BOARD.
DID THE 2 FLASH:
EXHAUST PROBE
FAILURE GO AWAY?
DID THE 2 FLASH:
EXHAUST PROBE
FAILURE GO AWAY?
REPLACE THE
EXHAUST PROBE.
YES YES
SYSTEM IS REPAIRED.
NOTE:
If the exhaust probe has been replaced and the problems still exist the control board may need replaced also. For further
assistance please contact customer service at
[email protected]

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3 FLASHES: AMBIENT PROBE ALARM
YES
NO
TECH TIP:
THE AMBIENT PROBE SENSES THE TEMPERATURE IN THE ROOM. IF THE STOVE IS CYCLING ON AND OFF SOONER
THAN IT TYPICALLY, MOVE THE AMBIENT PROBE FURTHER AWAY FROM THE STOVE.
TO START:
LOCATE THE AMBIENT PROBE
CONNECTION ON THE CONTROL BOARD.
IS THE WIRE PLUGGED
INTO THE CONTROL BOARD
CORRECTLY AND SECURELY.
PLUG THE PROBE
BACK INTO THE
CONTROL BOARD
AND SECURE THE
CONNECTION.
UNPLUG THE PROBE,
INSPECT THE
CONNECTION AND
PROBE WIRE FOR ANY
DAMAGE. PLUG THE
PROBE BACK INTO
THE CONTROL BOARD.
DID THE 3 FLASH:
AMBIENT PROBE
ALARM GO AWAY?
DID THE 3 FLASH:
AMBIENT PROBE
ALARM GO AWAY?
NO NO
REPLACE THE
EXHAUST PROBE.
YESYES
SYSTEM IS REPAIRED.
CLICK HERE OR SEE PG. XX FOR AMBIENT PROBE
LOCATION AND INFORMATION.

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4 FLASHES: MISSED IGNITION
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 39 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 40 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).
YES
YES
YES
NO
NO
NO
IS THE AUGER FEEDING
PELLETS INTO THE FIRE
POT?
MAKE SURE THE
HOPPER LID IS
CLOSED AND THE
HOPPER LID SWITCH IS
WORKING
CORRECTLY.
CLICK HERE OR SEE
PG. 20 FOR HOPPER
LID SWITCH
TROUBLESHOOTING.
AFTER A FEW
MINUTES DID A
FIRE START IN THE
FIRE POT?
MAKE SURE THE
VACUUM SWITCH IS
WORKING
CORRECTLY AND
THERE IS NO
DEBRIS IN THE
RUBBER HOSE.
CLICK HERE OR SEE
PG. 21 FOR VACUUM
SWITCH
TROUBLESHOOTING.
CLICK HERE OR SEE
PG. 22 FOR FEED
MOTOR
TROUBLESHOOTING.
DID THE CODE #4:
MISSED IGNITION
ERROR REPEAT
AGAIN?
MAKE SURE THE
EXHAUST PROBE IS
PROPERLY
CONNECTED AND NOT
DAMAGED. MAKE SURE
THE EXHAUST PROBE
AND THE EXHAUST
CHAMBER (UNDER THE
EXHAUST BLOWER) ARE
CLEAN.
CLICK HERE OR SEE PG.
32 FOR PROPER
CLEANING OF THE
EXHAUST BLOWER AND
EXHAUST CHAMBER.
CLICK HERE OR SEE PG.
33 FOR EXHAUST PROBE
LOCATION.
SYSTEM IS REPAIRED.
FOR FURTHER ASSISTANCE
PLEASE CONTACT CUSTOMER
SERVICE AT
[email protected]
IS THE IGNITER GETTING
HOT AND IN THE
CORRECT POSITION?
IF NO: CLICK HERE OR
SEE PG. 15-16 FOR
IGNITER
TROUBLESHOOTING.
AFTER CHECKING THE
IGNITER DID A FIRE
START IN THE FIRE
POT?
IS THE FIRE POT
INSTALLED
CORRECTLY?
CLICK HERE
OR SEE PG. 39
FOR FIRE POT
PLACEMENT.
YES
AFTER
INSTALLING THE FIRE
POT CORRECTLY DID A
FIRE LIGHT?
NO
NO
YES
YES

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IGNITER TROUBLESHOOTING
Testing for OHMS ( Ω)
This test will require a multimeter.
For correct placement of igniter position see pg 38 or click here.
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the left
hand side panel
of the stove. This
would be the
side opposite the
dial control.
3. Locate the igniter
and the igniter
wire connection.
Unplug the
igniter wires.
Inspect the wires
for any damage.
4. Test the white
wires coming
o󰀨 the igniter its
self.
5. Set the
multimeter to
the ohms (Ω)
setting.
6. Place one lead
of the multimeter
into each of the
igniter wires.
Make sure the
leads touch the
metal inside the
wire connection.
This test will
require roughly
48 ohms.
IS THERE ROUGHLY 48 OHMS?
No: replace the igniter
Yes: make sure the control board is sending voltage to the igniter. Click HERE or see page 12 for testing the voltage to
the igniter.

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This test will require a multimeter.
TESTING VOLTAGE TO THE IGNITER
6. Set the stove to
the HI setting. Make
sure the stove is in
the start up mode.
This will be a quick
ashing green light.
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the left
hand side panel
of the stove. This
would be the side
opposite the dial
control.
3. Locate the igniter
and the igniter
wire connection.
Unplug
the igniter
connection.
Inspect the wires
for any damage.
4. Locate the black
igniter wires that
come from the
control board.
5. Set the
multimeter
to VAC. VAC
stands for
Voltage in
Alternating
Current.
When testing
electricity always
use caution.
7. Place the
multimeter leads
into the black
igniter wire ends.
A reading of
115-120 VAC is
needed.
IS THERE A GOOD VOLTAGE READING?
NO: replace the control board.
YES: if there is a good OHMS reading at the igniter AND
a good voltage reading then the wire harness will need
to be replaced.
WHEN TESTING ELECTRICITY PLEASE USE CAUTION.

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8 FLASHES: EXHAUST OVER TEMPERATURE
NO
YES
NO
YES
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 39 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 40 FOR BAFFLE CLEANING).
IS APPROVED
PFI PELLET FUEL
BEING USED?
CLEAN THE HOPPER, STOVE
AND VENTING COMPLETELY
AND SWITCH TO PFI PELLET
FUEL.
IS THE
CONVECTION
BLOWER CLEAN?
CLEAN THE
CONVECTION BLOWER.
CLICK HERE OR SEE PG. 38 FOR
CLEANING
INSTRUCTIONS.
YES
IS THE
CONVECTION
BLOWER
COMING ON?
DID THE 8 FLASH:
EXHAUST OVER
TEMPERATURE CODE GO
AWAY?
SYSTEM IS REPAIRED
NO
IS THERE BETWEEN 62-115 VAC
(VOLTAGE IN
ALTERNATING CURRENT) COMING
INTO THE BLOWER? VAC WILL VARY
DEPENDING ON THE POWER LEVEL
THE STOVE IS RUNNING IN.
CLICK HERE OR SEE PG. 18 FOR
INSTRUCTIONS ON HOW TO TEST
THE CONVECTION BLOWER FOR
VOLTAGE.
YES
REPLACE THE
CONVECTION BLOWER.
YES
REPLACE THE
CONTROL BOARD
NO
FOR FURTHER ASSISTANCE PLEASE
CONTACT CONSUMER SERVICE AT
[email protected]
NO

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TESTING THE VOLTAGE TO THE CONVECTION BLOWER
This test will require a multimeter.
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the right
hand side panel
of the stove. This
would be the
side with the dial
control.
3. Locate the
convection
blower wire
connection
and unplug
the connection
from the blower.
Inspect the wires
for any damage.
4. Locate the purple
convection
blower wires
that are coming
from the control
board.
5. Turn the stove
on HI. A solid
amber light will
appear. The stove
will need to reach
an estimated 140
degrees before
the control board
signals the blower.
6. Set the
multimeter
to VAC. VAC
stands for
Voltage in
Alternating
Current.
When testing
electricity always us
caution.
7. When the stove
has heated to
around 140
degrees place
one multimeter
lead in each of
the convection
blower wires.
A reading of 60
VAC or higher is
needed.
IS THERE A GOOD VOLTAGE READING?
NO: replace the control board.
YES: replace the convection blower.
WHEN TESTING ELECTRICITY PLEASE USE CAUTION.

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NOT FEEDING PELLETS
YES NO
NO
NO
YES
YES
NO
NO
MAKE SURE THE HOPPER
LID IS CLOSED.
DID THE FEED
MOTOR COME
ON?
IS THE AUGER
DROPPING
PELLETS?
CHECK AUGER
FOR ANY JAMS.
CLICK HERE
OR SEE PG. 11
FOR CLEARING
JAMS.
IS THE HOPPER LID SWITCH
WORKING
CORRECTLY?
CLICK HERE OR SEE PG. 20
FOR HOPPER LID
TROUBLESHOOTING.
SYSTEM REPAIRED
REPLACE THE HOPPER
LID SWITCH
AFTER CLEARING
ANY JAMS DID THE
PELLETS DROP?
NO
YES
YES
IS THE VACUUM SWITCH
WORKING CORRECTLY?
CLICK HERE OR SEE
PG. 21 FOR VACUUM
SWITCH
TROUBLESHOOTING.
REPLACE
THE
VACUUM
SWITCH.
YES
IS THERE VOLTAGE GOING
INTO THE FEED MOTOR?
CLICK HERE OR SEE PG.
22 FOR FEED
MOTOR VOLTAGE
TESTING.
REPLACE THE FEED
MOTOR.
IS THERE VOLTAGE COMING OUT
OF THE CONTROL BOARD?
CLICK HERE OR SEE PG. 31 FOR
CONTROL BOARD
TROUBLESHOOTING.
YES
REPLACE THE
CONTROL
BOARD. NO
FOR FURTHER ASSISTANCE PLEASE
CONTACT CUSTOMER SERVICE AT
[email protected]
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 39 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 40 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).

20 8390-016D • 10/23
Dial Control Pellet Stoves
Service Guide
PELPROSTOVES.COM
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TESTING THE HOPPER LID SWITCH WITH A MULTIMETER
This test will be testing the Continuity shown by the Ohms symbol ( Ω ).
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the right
hand side panel
of the stove.
This will be the
side with the dial
control.
3. Remove the two
hopper lid switch
cover screws.
4. After removing
the screws
remove the
hopper lid switch
cover to gain
access to the
hopper lid switch
wires.
5. Remove the
two wires on
the bottom of
the hopper lid
switch. Inspect
the wires for any
damage.
6. Place one lead
of the multimeter
on each of the
metal switch
terminals that
are on the
bottom of the
switch.
7. With the meter
leads on the
switch terminals
press down
on the switch.
Any reading
other than OL is
acceptable. OL
stands of Open
Line.
IS THERE A GOOD CONTINUITY READING?
NO: replace the hopper lid switch.
YES: the switch is good.