Hearth & Home Pelpro PPC90 User manual

110/238390-017B
SERVICE MANUAL
PPC90 / TSC90

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Table of Contents
CODE #1: FUEL FEED ALARM ............................................................................................................PAGE 9
CODE #2: EXHAUST PROBE ALARM .................................................................................................PAGE 12
CODE #3: AMBIENT PROBE ALARM...................................................................................................PAGE 13
CODE #4: MISSED IGNITION ..............................................................................................................PAGE 14
CODE #5: DIGITAL DISPLAY COMMUNICATION ALARM...................................................................PAGE 17
CODE #7: EXHAUST OVER TEMPERATURE .....................................................................................PAGE 18
ALARM CODE
SYMPTOM
NOT FEEDING PELLETS .....................................................................................................................PAGE 20
NOT LIGHTING THE FUEL...................................................................................................................PAGE 25
LAZY OR SOOTY FLAMES ..................................................................................................................PAGE 26
NO POWER...........................................................................................................................................PAGE 27
CONVECTION BLOWER NOT COMING ON .......................................................................................PAGE 33
EXHAUST BLOWER NOT COMING ON ..............................................................................................PAGE 34
COMMON TROUBLESHOOTING
TRIM ADJUSTMENT GUIDE ..............................................................................................................PAGE 10
CLEARING AN AUGER JAM ..............................................................................................................PAGE 11
TESTING THE IGNITER FOR OHMS................................................................................................PAGE 15
TESTING VOLTAGE TO THE IGNITER.............................................................................................PAGE 16
TESTING VOLTAGE TO THE CONVECTION BLOWER .................................................................PAGE 19
TESTING THE HOPPER LID SWITCH WITH A MULTIMETER ......................................................PAGE 21
TESTING THE VACUUM SWITCH WITH A MULTIMETER .............................................................PAGE 22
CONTROL BOARD VOLTAGE TEST FOR THE FEED MOTOR .....................................................PAGE 23
FEED MOTOR VOLTAGE TEST.........................................................................................................PAGE 24
SNAP DISK LOCATION AND HOW TO RESET................................................................................PAGE 28
FUSE LOCATION AND HOW TO CHECK THE FUSE .....................................................................PAGE 29
POWER TRACING ..............................................................................................................................PAGE 30
TESTING THE SNAP DISK FOR POWER ........................................................................................PAGE 31
CONTROL BOARD POWER TEST....................................................................................................PAGE 32
EXHAUST BLOWER VOLTAGE TEST ..............................................................................................PAGE 35
VACUUM SWITCH VOLTAGE TEST..................................................................................................PAGE 36
SEQUENCE OF OPERATION FOR STARTUP.................................................................................PAGE 6
SEQUENCE OF OPERATION FOR SHUTDOWN............................................................................PAGE 7
WIRING DIAGRAM..............................................................................................................................PAGE 8
CLEANING THE EXHAUST BLOWER ..............................................................................................PAGE 37
EXHAUST PROBE INFORMATION ...................................................................................................PAGE 38
HOW TO CLEAN THE CONVECTION BLOWER .............................................................................PAGE 39
FIRE POT CLEANING AND INSTALLATION ....................................................................................PAGE 40
HOW TO REMOVE AND CLEAN THE BAFFLES .............................................................................PAGE 41
AMBIENT PROBE INFORMATION ....................................................................................................PAGE 42
IGNITER PLACEMENT INFORMATION............................................................................................PAGE 43
DIGITAL CONTROL PELLET STOVES

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PELPRO TROUBLESHOOTING MANUAL
INTRODUCTION
The purpose of this troubleshooting guide is to provide step by step procedures for diagnosing issues with the PelPRO
PPC90 and TSC90. A digital or analog multimeter will be required for many of the troubleshooting steps in this guide.
When troubleshooting with the multimeter, it’s important to disconnect the appliance from wall power while locating the
electrical connections that need to be checked. Connect the multimeter to the test locations detailed in this guide and then
plug the appliance back into wall power. Take care to avoid letting any exposed wires or connectors from contacting the
metal chassis of the appliance or from touching exposed skin. The appliance is energized with 115VAC power from the wall
and there is a risk of shock or electrocution. If you are not familiar or comfortable working with energized electrical circuits,
please contact a certied NFI Installer or certied electrician to complete that portion of troubleshooting.
When instructed to check a appliance for power from the control board, the multimeter will need to be set to check Voltage,
often displayed as “V” on the meter. If the meter is not auto-sensing, AC voltage will need to be chosen when specied in
the instructions. AC voltage is also sometimes shown as ~ V on a multimeter. If instructed to check VDC, DC voltage will
have to be chosen on the multimeter. Voltage checks are typically used when motors and blowers are not running and we
are attempting to determine if the component is bad or is the control board is not sending power to the component.
Some components can be veried for functionality by checking the resistance of the part. Igniters and fuses are the most
common parts that can be veried by resistance checking with a multimeter. Resistance is measured in ohms (Ω) and
most multimeters will have that symbol next to the resistance setting. Unlike voltage, resistance is always measured with
the appliance completely de-energized from wall power. There is no risk of shock or electrocution when the appliance is
unplugged from wall power and components are being veried for resistance. When resistance is being checked, this
manual will provide an expected resistance in Ω, however a number slightly above or below the specied value does not
indicate a bad component. If the multimeter shows MAX or Out of Range, this indicates innite resistance, meaning an open
circuit and a bad component. A resistance of 0 ohms for a component indicates an electric short circuit and again a bad
component.

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PART LOCATIONS
COMPONENT LOCATIONS
FEED MOTOR
The feed motor is located on the back of
the unit towards the bottom. Removing
the rear screen and left side panel is the
best way to access the motor.
Once access is gained, simply pulling the
pin on the auger shaft will release the
feed motor.
COMPONENT LOCATIONS
IGNITER
The igniter is located at the back of
the firebox in the middle.
Removing the left access panel
will allow you to see it. There is a
Phillips head screw holding the
igniter in place.
Screw location
COMPONENT LOCATIONS
EXHAUST BLOWER
Remove the left side panel to access
the blower. A Phillips head screwdriver
will be needed to remove the blower
from the housing.
COMPONENT LOCATIONS
CONVECTION BLOWER
Remove the right side panel to access
the blower. Two wing nuts hold it in
place. Removal is a little tight, so the
blower will need to be rotated a little to
get it out. Removing the vacuum
switch is a good option if you need a
little more room taking the blower out.
Wing nuts
COMPONENT LOCATIONS
VACUUM SWITCH
Remove the right side panel. Two
Phillips screws hold it in place.
COMPONENT LOCATIONS
EXHAUST TEMP PROBE
Remove the left side panel to access
the probe. Two Phillips head screws
hold it in place.
Probe
#3 SNAP DISC
Remove the left side panel to access
the snap disc. Two Phillips head
screws hold it in place.
COMPONENT LOCATIONS
HOPPER SWITCH
It is located under the hopper lid on the right
side the stove. The right side panel will need to
be removed to access the 2 mounting screws for
the hopper switch bracket.
COMPONENT LOCATIONS

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ERROR NR: 05
REFER TO MANUAL
Error codes will look
like this on the display
ERROR CODE DEFINITIONS
Code #1 Fuel Feed Alarm. Most likely the appliance ran out of fuel or the ames are adjusted
too low.
Code #2 Exhaust Temperature is above or below the acceptable range. Exhaust probe has
failed or the ames need to be adjusted.
Code #3 Ambient Temperature is above or below the acceptable range.
Ambient probe has failed.
Code #4 Missed Ignition Alarm. Appliance has either ran out of fuel or the repot needs to
be cleaned. Also it is possible that the igniter has failed if the appliance is clean.
Code #5
Digital Display Communication Alarm. Appliance lost power while the appliance
was running or there was a bad connection from the display to the control board.
Board may need replaced.
Code #7
Exhaust temperature over heat alarm. Appliance got too hot. Check the heat
exchanger and exhaust system for obstructions. Make sure the ame height is
correct.

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SEQUENCE OF OPERATION FOR STARTUP
8. Stove is looking for Proof of Fire. This is sensed by
the exhaust probe. The exhaust probe is looking for
a 6 degree rise per minute for 2 consecutive minutes.
(Has to be 6 degrees each minute.)
14. Once the stove has reached the temperature it
was set on (other than LO or HI) it will go into
shutdown mode. After shut down is complete the
stove will go into standby mode. It will come back
on automatically once the room temperature
drops below the set temperature.
6. Pellets will drop into the re pot.
1. Set the digital display to the desired temperature
setting.
2. The combustion blower/exhaust blower will come on
and the display will read “Start-Up”.
3. The igniter turns on.
4. Vacuum switch closes. (This is caused by negative
pressure in the stove. Negative pressure is drawn
through the stove by the exhaust blower).
5. Feed motor will turn on after the igniter preheats for 1
minute and will run for 60 seconds for the initial feed.
7. Pellets will ignite in the re pot.
9. Once stove establishes Proof of Fire the igniter will
turn o󰀨.
10. After the timer goes away ame stabilization mode
begins. The feed motor will cycle at .8 seconds “on
time” for 3 minutes.
11. The digital display will read “Heating”.
12. Once the exhaust probe reaches 140 degrees the
convection/room blower will come on.
13. Bars in the corner of the screen will show the power
level the stove is running in. Power level (1-5 bars)
will vary depending on room temperature vs. set
temperature.

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7. Stove has now shut down and will go into standby
mode. Standby mode is indicated by the stove
saying “Standby”. Once the stove drops below the
set temperature (only on an actual temperature
setting) the stove will automatically start back up.
1. Stove temperature is met and display will
read “Shutdown”.
2. Feed motor will turn o󰀨.
3. Combustion/Exhaust blower start the shutdown
cycle and the blower will run at the max RPM.
4. The re will go out in the re pot and the stove will
continue to cool down.
5. Once the stove drops below 140 degrees the
convection/room blower will turn o󰀨.
6. After the 12 minute shut down timer has expired
the combustion/exhaust blower will shut o󰀨.
SEQUENCE OF OPERATION FOR SHUTDOWN

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EXHAUST
TEMPERATURE
SERIAL PORT
(SERVICE ONLY)
FUSE
M
110 V
LINE
NEUTRAL
IGNITER
FEED MOTOR
EXHAUST
BLOWER
CONVECTION
BLOWER
VACUUM
SWITCH
BLACK WHITE PURPLE PURPLE BLUE
BLUE
WHITE
ORANGE
BLACK BLACK
SNAP
DISC
HOPPER
SWITCH
THERMOSTAT
(OPTIONAL)
AMBIENT
TEMPERATURE
WIRING DIAGRAM

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NO
CODE #1: FUEL FEED ALARM
NO
YES
YES
YES
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 40 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 41 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS)
IS THE AUGER
FEEDING PELLETS
INTO THE FIRE POT?
CHECK 1:
MAKE SURE THE HOPPER
LID IS CLOSED AND THE
HOPPER LID SWITCH IS
WORKING CORRECTLY.
CLICK HERE OR SEE PG.
21 FOR HOPPER SWITCH
TROUBLESHOOTING
CHECK 2:
MAKE SURE THE VACUUM
SWITCH HOSE IS NOT
CLOGGED. MAKE SURE
THE VACUUM SWITCH IS
WORKING CORRECTLY.
CLICK HERE OR SEE PG.
22 FOR VACUUM SWITCH
TROUBLESHOOTING
CHECK 3:
CLICK HERE OR SEE PG.
24 FOR FEED MOTOR
TROUBLESHOOTING
AFTER A FEW
MINUTES, DID A
FIRE START IN
THE FIRE POT?
ONCE THE STOVE IS
RUNNING DID THE CODE
1: FUEL FEED
ALARM CODE REPEAT?
SYSTEM REPAIRED
ADJUST THE TRIM
SETTING TO THE
POSITIVE POSITION. THE
STOVE WILL NEED TO
COMPLETE A SHUTDOWN
SEQUENCE FOR THE
SETTING TO TAKE PLACE.
CLICK HERE OR SEE
PG. 10 FOR TRIM
ADJUSTMENT GUIDE
IF YES, CONTACT CUSTOMER
SERVICE FOR FURTHER
ASSISTANCE AT
[email protected]
NO
ONCE THE STOVE IS
RUNNING DID THE CODE 1:
FUEL FEED
ALARM CODE REPEAT?
CLICK HERE OR SEE PG. 15 FOR IGNITER
TROUBLESHOOTING SECTION
NO
YES

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TRIM ADJUSTMENT GUIDE
The Negative Side of the Trim Adjustment will decrease
the feed rate of the feed motor and increase the RPM of
the exhaust blower. This will give your stove less pellets
and more air. To adjust the Trim you will need to select
the settings button and then select the Trim option. You
will then hit the down arrow to decrease the trim to the
minus/negative side.
The Positive Side of the Trim Adjustment will increase
the feed rate of the feed motor and decrease the RPM
of the exhaust blower on setting +1. On settings +2 to
+4 it will increase both the feed rate and the RPM of the
exhaust blower. To adjust the Trim you will need to select
the settings button and then select the Trim option. You
will then hit the down arrow to decrease the trim to the
plus/positive side.
USES FOR ADJUSTING THE TRIM:
• LAZY FLAMES
• SOOTY FLAME
• EMPTY HOPPER CODE
• FLAMES LOW
• FLAMES HIGH
• DROPPING OUT OF TEMPERATURE
TRI M
- 1
TRI M
+1
Adjusting Trim to the
Positive Side
Adjusting Trim to the
Negative Side
NOTE:
THE TRIM SETTING WILL NOT TAKE EFFECT UNTIL THE STOVE HAS COMPLETED A COMPETE SHUTDOWN
SEQUENCE.

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CLEARING AN AUGER JAM
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Open the hopper
lid and remove
any pellets in the
hopper. Then
vacuum the
hopper of any
remaining pellets
or dust.
3. Remove the four
screws holding
on the auger
plate. A putty
knife may have
to be required to
loosen the plate.
4. Once the auger
plate is removed
check the
auger for any
obstructions.
After removing
any obstructions
vacuum any
pellet bits or dust
from the auger.
5. Once everything
is clean the
auger should be
able to move a
quarter to half a
turn.
6. Replace the
auger plate and
add pellets. Only
add half a bag till
the auger is for
sure free.
7. PRIME the stove. This is needed to ll the auger tube back up with pellets. The stove will need to be in the OFF
position to start. With the stove OFF press the settings button (circled in yellow) then press and hold down the DOWN
ARROW (circled in red) until the stove reads FEEDING. The feed motor will run the auger for roughly 2 minutes. If the
feed motor/auger does not seem to work refer to the FEED MOTOR TROUBLESHOOTING by clicking HERE or see
page 16.
OFF PRIME
DOWN BUTTON
FEEDING
ROOM: 70 SET: OFF

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CODE #2: EXHAUST PROBE ALARM
YES
NO
NO NO
YES YES
TO START:
LOCATE THE EXHAUST PROBE CONNECTION ON THE CONTROL BOARD.
CLICK HERE OR SEE PG 38 FOR EXHAUST PROBE LOCATION
IS THE WIRE PLUGGED
INTO THE CONTROL
BOARD SECURELY
AND CORRECTLY?
PLUG THE PROBE
BACK INTO THE
CONTROL BOARD
CORRECTLY AND
SECURELY.
DID THE CODE #2:
EXHAUST PROBE
FAILURE GO AWAY?
REPLACE THE
EXHAUST PROBE
SYSTEM IS REPAIRED
NOTE:
If the exhaust probe has been replaced and the problems still exist the control board may need replaced also. For further
assistance please contact customer service at [email protected]
UNPLUG THE PROBE,
INSPECT THE
CONNECTION AND PROBE
WIRE FOR ANY DAMAGE.
PLUG THE PROBE BACK
IN. DID THE CODE #2:
EXHAUST PROBE ALARM
GO AWAY?
IS THE WIRE
DAMAGED?
REPLACE THE
EXHAUST PROBE
YES
NO

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CODE #3: AMBIENT PROBE ALARM
YES
NO
NO NO
YESYES
TECH TIP:
THE AMBIENT PROBE SENSES THE TEMPERATURE IN THE ROOM. IF THE STOVE IS CYCLING ON AND OFF
SOONER THAN EXPECTED, MOVE THE AMBIENT PROBE FURTHER AWAY FROM THE STOVE.
TO START:
LOCATE THE AMBIENT PROBE
CONNECTION ON THE CONTROL
BOARD.
IS THE WIRE PLUGGED
INTO THE CONTROL BOARD
CORRECTLY AND SECURELY?
PLUG THE PROBE
BACK INTO THE
CONTROL BOARD
AND SECURE THE
CONNECTION.
UNPLUG THE
PROBE, INSPECT
THE CONNECTION
AND PROBE WIRE
FOR ANY DAMAGE.
DID THE CODE #3:
AMBIENT PROBE
ALARM GO AWAY?
PLUG THE PROBE
BACK IN. DID THE
CODE #3: AMBIENT
PROBE ALARM GO
AWAY?
REPLACE THE
EXHAUST PROBE
SYSTEM IS REPAIRED
CLICK HERE OR SEE PG. 42 FOR AMBIENT PROBE LOCATION AND INFORMATION
IS THE WIRE
DAMAGED?
NO
YES
REPLACE THE
EXHAUST PROBE

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CODE #4: MISSED IGNITION
YES
YES
YES
NO
NO
NO
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 40 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 41 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).
IS THE AUGER FEEDING
PELLETS INTO THE FIRE
POT?
MAKE SURE THE
HOPPER LID IS
CLOSED AND THE
HOPPER LID SWITCH IS
WORKING
CORRECTLY.
CLICK HERE OR SEE
PG. 21 FOR HOPPER
LID SWITCH
TROUBLESHOOTING
AFTER A FEW
MINUTES DID A
FIRE START IN
THE FIRE POT?
MAKE SURE THE
VACUUM SWITCH IS
WORKING
CORRECTLY AND
THERE IS NO
DEBRIS IN THE
RUBBER HOSE.
CLICK HERE OR SEE
PG. 22 FOR VACUUM
SWITCH
TROUBLESHOOTING
CLICK HERE OR SEE
PG. 24 FOR FEED
MOTOR
TROUBLESHOOTING
DID THE CODE
#4: MISSED
IGNITION ERROR
REPEAT AGAIN?
MAKE SURE THE EXHAUST
PROBE IS PROPERLY
CONNECTED AND NOT
DAMAGED. MAKE SURE THE
EXHAUST PROBE AND THE
EXHAUST CHAMBER (UNDER
THE EXHAUST BLOWER) ARE
CLEAN.
CLICK HERE OR SEE PG. 39
FOR PROPER CLEANING OF
THE EXHAUST BLOWER AND
EXHAUST CHAMBER
CLICK HERE OR SEE PG. 38
FOR EXHAUST PROBE
LOCATION
SYSTEM IS
REPAIRED.
FOR FURTHER ASSISTANCE
PLEASE CONTACT
CUSTOMER
SERVICE AT
[email protected]
IS THE IGNITER
GETTING HOT AND
IN THE CORRECT
POSITION?
IF NO: CLICK HERE OR
SEE PG. 15 FOR IGNITER
TROUBLESHOOTING
AFTER CHECKING THE
IGNITER DID A FIRE
START IN THE FIRE
POT?
IS THE FIRE POT
INSTALLED
CORRECTLY?
CLICK HERE OR SEE
PG. 40 FOR FIRE
POT PLACEMENT
YES
AFTER
INSTALLING THE FIRE
POT CORRECTLY DID
A FIRE LIGHT?
NO
NO
YES
YES

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IGNITER TROUBLESHOOTING
Testing for OHMS ( Ω)
This test will require a multimeter.
For correct placement of igniter position see pg 39 or click here.
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the left
hand side panel
of the stove. This
would be the
left side when
looking at the
stove.
3. Locate the igniter
and the igniter
wire connection.
Unplug
the igniter
connection.
Inspect the wires
and connectors
for any damage.
4. Test the white
wires coming
o󰀨 the igniter its
self.
5. Set the
multimeter to
the OHMS (Ω)
setting.
6. Place one lead
of the multimeter
into each of the
igniter wires.
Make sure the
leads touch the
metal inside the
wire connection.
A reading of
roughly 48 ohms
is required.
IS THERE ROUGHLY 48 OHMS?
NO: replace the igniter.
YES: make sure the control board is sending voltage to the igniter. Click HERE or see page 12 for testing the voltage to
the igniter.

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This test will require a multimeter.
TESTING VOLTAGE TO THE IGNITER
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the left
hand side panel
of the stove. This
is the side when
looking at the
stove.
3. Locate the igniter
and the igniter
wire connection.
Unplug
the igniter
connection.
Inspect the wires
and connectors
for any damage.
4. This test will be
testing the igniter
wires that come
from the control
board. Theses
are the black
wires.
5. Set the
multimeter
to VAC. VAC
stands for
Voltage in
Alternating
Current.
When testing
electricity always
use caution.
6. Set the stove to the HI setting. Make sure the stove
is in the START UP MODE.
ST ART UP 1 3: 00
ROOM: 6 8 SET: HI
7. Place the
multimeter leads
into the black
igniter wire ends.
A reading of
115-120 VAC is
required.
IS THERE A GOOD VOLTAGE READING?
NO: replace the control board.
Yes: if there is a good OHMS reading at the igniter AND
a good VAC reading then the wire harness will need
replaced.
WHEN TESTING ELECTRICITY PLEASE USE CAUTION.

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CODE #5: DIGITAL DISPLAY COMMUNICATION ALARM
NO YES
NO
YES YES
YES
NO
TO START:
WITH THE STOVE OFF AND UNPLUGGED MAKE SURE ALL
THE CONNECTIONS ARE CONNECTED AND THERE ARE
NO DAMAGED WIRES. PLUG THE STOVE BACK IN.
IS THE
COMMUNICATION
CABLE CONNECTED
PROPERLY?
IS THE DISPLAY
LIGHTING UP?
TRY TO PUT THE
STOVE INTO
START UP. IS THE
START UP TIME
LONGER THAN
12 MINUTES?
REPLACE THE
CONTROL BOARD
REPLACE THE
DIGITAL DISPLAY
RECONNECT THE
COMMUNICATION CABLE
PROPERLY. RESET THE
STOVE TO CLEAN THE
CODE.
DID THE CODE #5
ERROR GO AWAY?
SYSTEM
REPAIRED
CONTACT CUSTOMER SERVICE
FOR FURTHER ASSISTANCE AT
[email protected]
NO

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CODE #7: EXHAUST OVER TEMPERATURE
NO YES
NO
YES
IS APPROVED
PFI PELLET
FUEL BEING
USED?
CLEAN THE HOPPER,
STOVE AND VENTING
COMPLETELY AND SWITCH
TO PFI PELLET FUEL.
IS THE
CONVECTION
BLOWER CLEAN?
CLEAN THE
CONVECTION BLOWER.
CLICK HERE OR SEE PG. 39 FOR
CLEANING
INSTRUCTIONS
IS THE
CONVECTION
BLOWER
COMING ON?
DID THE CODE #7:
EXHAUST OVER
TEMPERATURE CODE GO
AWAY?
SYSTEM IS REPAIRED
NO
IS THERE BETWEEN 62-115 VAC
(VOLTAGE IN ALTERNATING
CURRENT) COMING INTO THE
BLOWER? VAC WILL VARY
DEPENDING ON THE POWER LEVEL
THE STOVE IS RUNNING IN.
CLICK HERE OR SEE PG. 19 FOR
INSTRUCTIONS ON HOW TO TEST
THE CONVECTION BLOWER FOR
VOLTAGE
YES
REPLACE THE
CONVECTION BLOWER
YES
REPLACE THE
CONTROL BOARD
NO
FOR FURTHER ASSISTANCE PLEASE
CONTACT CONSUMER SERVICE AT
[email protected]
NO
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 40 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 41 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).
YES

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TESTING THE VOLTAGE TO THE CONVECTION BLOWER
This test will require a multimeter.
1. Turn the stove
o󰀨 and make
sure the stove
is completely
shut down. After
the stove is
completely shut
down unplug the
stove from the
outlet.
2. Remove the right
hand side panel
of the stove. This
would be the
right hand side
when looking at
the stove.
3. Locate the
convection
blower wire
connection
and unplug the
connection from
the blower.
4. This test will
be testing the
convection
blower wires
coming from the
control board.
5. Plug the stove back in and set the stove on the HI
setting.
ST ART UP 1 3: 00
ROOM: 6 8 SET: HI
6. Set the
multimeter
to VAC. VAC
stands for
Voltage in
Alternating
Current.
When testing
electricity always
use caution.
7. When the stove
has heated to an
estimated 140
degrees place
one multimeter
lead in each of
the convection
blower wires.
A reading of 60
VAC or higher is
required.
IS THERE A GOOD VOLTAGE READING?
NO: replace the control board.
YES: replace the convection blower.
WHEN TESTING ELECTRICITY PLEASE USE CAUTION.

20 8390-017C • 10/23
Digital Control Pellet Stoves
Service Guide
PELPROSTOVES.COM
Back to Table of Contents
NOT FEEDING PELLETS
NO
NO
NO
YES
YES
NO
NO
MAKE SURE THE HOPPER LID
IS CLOSED AND EXHAUST
BLOWER IS RUNNING.
DID THE FEED
MOTOR COME
ON?
IS THE
AUGER
DROPPING
PELLETS?
CHECK AUGER
FOR ANY
JAMS.
CLICK HERE
OR SEE PG. 11
FOR CLEARING
JAMS
IS THE HOPPER LID
SWITCH WORKING
CORRECTLY?
CLICK HERE OR SEE
PG. 21 FOR
HOPPER LID
TROUBLESHOOTING
SYSTEM REPAIRED
REPLACE THE HOPPER
LID SWITCH
AFTER CLEARING
ANY JAMS DID THE
PELLETS DROP?
NO
YES
YES
IS THE VACUUM
SWITCH WORKING
CORRECTLY?
CLICK HERE OR SEE
PG. 22 FOR VACUUM
SWITCH
TROUBLESHOOTING
REPLACE THE
VACUUM
SWITCH
YES
IS THERE VOLTAGE
GOING INTO THE
FEED MOTOR?
CLICK HERE OR
SEE PG. 24 FOR
FEED
MOTOR VOLTAGE
TESTING
REPLACE THE FEED
MOTOR
IS THERE VOLTAGE COMING OUT
OF THE CONTROL BOARD?
CLICK HERE OR SEE PG. 32 FOR
CONTROL BOARD
TROUBLESHOOTING
YES
REPLACE THE
CONTROL
BOARD
NO
FOR FURTHER ASSISTANCE PLEASE
CONTACT CUSTOMER SERVICE AT
[email protected]
TO START:
MAKE SURE THE FIRE POT IS CLEAN INCLUDING THE HOLES IN THE FIRE POT, MAKE SURE THE FIRE POT IS
INSTALLED CORRECTLY (CLICK HERE OR SEE PG 40 FOR FIRE POT INSTALLATION). CLEAN THE FIRE BOX AREA
AND CLEAN BEHIND THE BAFFLES (CLICK HERE OR SEE PG. 41 FOR BAFFLE CLEANING). ALSO MAKE SURE THERE
ARE PELLETS IN THE HOPPER AND THE AUGER IS NOT JAMMED (CLICK HERE OR SEE PG. 11 FOR AUGER JAMS).
YES