Heat & Glo I25X-N-AU User manual

1
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your Dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
Ref No GMK10553
AS/NZS 5263.1.8
Models:
I25X-N-AU
I35X-N-AU
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION.
DO NOT MODIFY THIS APPLIANCE.
CAUTION! Risk of Fire! DO NOT store instruction manuals inside replace cavity.
High temperatures could cause a re.
Decorative barrier front must be ordered separately at
time of appliance purchase.
Place serial number here Owner’s Manual
Operation and Maintenance

2Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and e󰀩ciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!
Serial Number
Type of Gas
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Model Number
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
11 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Model:
Seri a l :
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
ASXXXX Certification Nº: GMKXXXXX
Injector Size:.................................................................................................. DMS mm)
Inlet Gas Pressure:.................................................................................................. kPa
Outlet (Manifold) Gas Pressure:.............................................................................. kPa
Maximum Nominal Gas Consumption.................................................................... MJ/h
Electrical Rating........................................................................................240V 50hz 1A
This unit is designed to be recessed into framed construction.
TO BE INSTALLED ON WOOD FLOORING OR NON-COMBUSTIBLE FLOORING.
See installation manual for details.
Gas Type:
MADE IN USA
XXXX-XXX
IAPMO-R&T
GasMark
TM
OCEANA
SSAAMMPPLLEE
QR Code
Install Manual
QR Code
Owner’s Manual

3
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations ................................. 2
B. Limited Lifetime Warranty ..........................4
2 Product Specic Information
A. Appliance Certication ............................7
B. BTU Specications ...............................7
C. Glass Specications ..............................7
D. High Altitude Installations ..........................7
3 Important Safety and Operating Information
A. Appliance Safety ................................8
B. General Operating Parts ..........................9
C. Fuel Specications ...............................9
D. Wall and Mantel Temperatures .....................9
E. Good Faith Wall Surface/TV Guidelines ..............9
F. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 9
G. Lighting Instructions (IPI) .........................10
H. Appliance Break-In .............................. 11
I. Heat Management ..............................12
J. Operation During A Power Outage - .................12
IntelliFire™ Plus ................................ 12
K. Control Module Operation ........................ 13
L. Remote Control Operation ........................15
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................20
B. Maintenance Tasks - Homeowner ..................20
C. Maintenance Tasks - Qualied Service Technician .....23
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions ......................25
6 Reference Materials
A. Accessories ...................................26
B. Service Parts ..................................27
C. Contact Information .............................32
 = Contains updated information.

4Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
B. Limited Lifetime Warranty
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Pellet Wood Electric Venting Components Covered
1 year X X X X X
All parts including handles, external enameled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
X X Igniters, Auger Motors, Electronic Components, and
Glass
X X X Factory-installed Fans
X X Molded Refractory Panels, Glass Liners
3 years X Firepots, Burnpots, Mechanical Feeders/Auger
Assemblies
5 years 1 years X Vent Free Burners, Vent Free Logs
X X Castings Medallion and Ba󰀪es
AUSTRALIAN WARRANTY INFORMATION
Hearth & Home Technologies (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
www.hearthnhome.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorized dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veried purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal-
lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is dened as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods reect the minimum expected useful lives of the designated components under normal operating conditions.
2000-645i (8-22) Page 1 of 3

5
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Pellet Wood Electric Venting Components Covered
6 years 3 years X Catalyst - Limitations Listed
7 years 3 years X X Manifold Tubes HHT
Chimney and Termination
10 years 1 year X Burners, Logs and Refractory
Limited
Lifetime 3 years X X X Firebox and Heat Exchanger, FlexBurn®System
(engine, inner cover, access cover and reback)
1 year None X X X X X All Replacement Parts beyond Warranty Period
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
•
The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorized dealer
or distributor. A list of HHT authorized dealers is available on the HHT branded websites.
•
This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
•
Changes in surface nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface nishes may occur. This is not a aw and is not covered under warranty.
•
Damage to printed, plated, or enamelled surfaces caused by ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
•
Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in-
clude: paint, wood, pellet and coal gaskets, rebricks, grates, ame guides, light bulbs, batteries and the discoloration
of glass.
•
Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
•
Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identication label furnished with the appliance; (2) failure to in-
stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insu󰀩cient make-up air supply, or handling devices such as exhaust fans or forced air fur-
naces or other such causes; (6) use of fuels other than those specied in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modication of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup-
tions or uctuations of electrical power supply to the appliance.
2000-645i (8-22)
Page 2 of 3

6Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
• Non HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing replace system in which an insert or a decorative gas appliance is installed.
• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and conguration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
• The appliance has been over-red or operated in atmospheres contaminated by chlorine, uorine, or other damaging
chemicals. Over-ring can be identied by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel nishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.
HOW TO CLAIM
• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.
• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.
• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assess-
ment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.
• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
VIC / TAS / SA / NSW and QLD
Jetmaster
444 Swan Street
Richmond 3121
[phone]
WA
Fireplace Corner
277 Lord Street
East Perth 6000
[phone]
2000-645i (8-22) Page 3 of 3

7
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
22 Product Specic Information
B. BTU Specications
A. Appliance Certication
Installation and service of this appliance should be performed
by qualified personnel. Hearth & Home Technologies
recommends HHT Factory Trained or certied professionals.
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 ft. (610 m) elevation:
Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).
C. Glass Specications
This appliance is equipped with ceramic glass. Replace
glass only with ceramic glass. Please contact your dealer
for replacement glass.
THE GUARD IS FITTED TO THIS APPLIANCE
TO REDUCE THE RISK OF FIRE OR INJURY
FROM BURNS AND NO PART OF IT SHOULD
PERMANENTLY BE REMOVED. FOR PROTEC-
TION OF YOUNG CHILDREN OR THE INFIRM.
A SECONDARY GUARD IS REQUIRED.
MODELS: I25X-N-AU, I35X-N-AU
LABORATORY: IAPMO OCEANA
TYPE: Gas appliances decorative e󰀨ect gas appliances
STANDARD: AS/NZS 5263.1.8
REFERENCE NUMBER: GMK10553
Gas types only through eld conversions.
* The allowable Outlet (Manifold) Gas Pressure ranges are: Natural Gas 0.63 - .95 kPa (0.76 kPa nominal) and
Propane 2.37 - 2.61 kPa (2.40 kPa nominal). Certication testing setpoint values are shown.
This appliance must be installed in accordance with the AS/NZS
5601.1 rules in force. PRIMARILY A DECORATIVE AND A NOT
HEATING APPLIANCE.
I35X-AU Natural Gas Propane
Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa
* Outlet (Manifold) Gas Pressure 0.78 kPa 2.44 kPa
Gas Rate 0.976 m3/h0.371 m3/h
Maximum Gas Consumption 36.9 MJ/h 35.5 MJ/h
Burner Injector #33 DMS (2.8702 mm) #51 DMS (1.7018 mm)
Pilot Injector Ø .023 (.584 mm) Ø .012 (.305 mm)
I25X-AU Natural Gas Propane
Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa
* Outlet (Manifold) Gas Pressure 0.77 kPa 2.46 kPa
Gas Rate 0.741 m3/h0.292 m3/h
Maximum Gas Consumption 28.0 MJ/h 28.0 MJ/h
Burner Injector #40 DMS (2.4892 mm) #53 DMS (1.5113 mm)
Pilot Injector Ø .023 (.584 mm) Ø .012 (.305 mm)
Appliance may exhibit slight carbon deposits.

8Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
33 Important Safety and Operating Information
WARNING! DO NOT operate replace before reading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a replace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
A. Appliance Safety
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/Product-Info/Fireplace-Stove-Heater/Glass-
Fronts-Safety.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn o󰀨 wall controls.
• Set the selector switch on the control module to the OFF
position and remove the battery pack.
Clear Space
WARNING! DO NOT place combustible objects in front
of the replace or block louvers. High temperatures could
start a re. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects
on mantel or hearth. Heat could damage these objects.
Figure 3.1 Clear Space Requirement - All Models
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Clothing, furniture, draperies, and other ammable
materials must not be placed on or near the
appliance.

9
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
C. Fuel Specications
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specied
and approved parts.
B. General Operating Parts
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
DECORATIVE BARRIER FRONT
(NOT SHOWN)
SECTION 4.B.
FIXED GLASS ASSEMBLY
AND BARRIER
(NOT SHOWN)
SECTION 4.B.
MANTEL
HEARTH
FAN KIT
SECTION 3.I
CLEAR SPACE
SECTION 3.A.
CONTROL CAVITY
SECTION 3.I
Figure 3.2 General Operating Parts
D. Wall and Mantel Temperatures
Combustible Mantel and Surfaces around a Fireplace
The allowable temperature rise above ambient is 117 °F
(47 °C) for all exposed combustible surfaces around the
replace, including the mantel, when installed according
to the installation instructions. Non-combustible surfaces
and mantels do not have a maximum temperature limit;
however the installation instructions must still be followed
for any restrictions on placement of non-combustible
materials on or around the replace.
Example: The mantel above a replace in a room
that is 70 °F (21 °C) is allowed to reach but not
exceed 187°F (86 °C) (70 °F (21 °C) +117 °F (47
°C) = 187 °F (86 °C).
E. Good Faith Wall Surface/TV Guidelines
If installing a television (TV) above the appliance, see
appliance Installation Manual Section 2.B.
F. Before Lighting Appliance
Before operating this replace for the rst time, have a
qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Verify Glass Seal Plate is properly installed. See Figure
3.4.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
• Verify collar slide plate screw is attached see Figure 3.3.
Figure 3.3 Collar slide plate Screw Detail
BE SURE SLIDE
PLATE SCREW IS
FULLY TIGHTENED.

10 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
G. Lighting Instructions (IPI)
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN OFF GAS TO APPLIANCE
1. This appliance is equipped with an ignition device which
automatically lights the burner. DO NOT try to light the burner by hand.
1. Equipped with wall switch: Turn ON/OFF switch to OFF.
Equipped with remote or wall control: Press OFF button.
Equipped with thermostat: Set temperature to lowest setting.
WARNING
WARNING:
NOT FOR USE WITH SOLID FUEL
GAS
VALVE
For additional information on operating your
refer to www.hearthnhome.com.
A. This appliance is equipped with an intermittent pilot ignition (IPI) device which
automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell
WHAT TO DO IF YOU SMELL GAS
•DO NOT try to light any appliance.
•DO NOT touch any electric switch; do not use any phone in your building.
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CON-
TROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can cause injury
or property damage. Refer to the owner’s information manual provided with this ap-
agency or the gas supplier.
This appliance needs fresh air for safe operation and must be installed so there are
provisions for adequate combustion and ventilation air.
Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline
DO NOT operate the appliance with removed, cracked or
broken. Replacement of the should be done by a licensed or
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup-
plier’s instructions.
•
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, DO NOT
D. DO NOT use this appliance if any part has been under water. Immediately call
the control system and any gas control which has been under water.
For use with natural gas and propane. A conversion kit, as supplied by the manufac-
turer, shall be used to convert this appliance to the alternate fuel.
This appliance must be installed in accordance with local codes, if any; if none,
follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and
Propane Installation code, CSA B149.1.
LIGHTING INSTRUCTIONS (IPI)
2.
top of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch to ON.
Equipped with remote or wall control: Press ON or FLAME button.
Equipped with thermostat: Set temperature to desired setting.
4. If the appliance does not light after three tries, call your service technician or gas
supplier.
2. Service technician should turn off electric power to the control when performing
service.
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
CAUTION:
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this
appliance and shall be installed for the protection of children and other at-risk individuals.
WARNING: This product and the fuels used to operate this
product (liquid propane or natural gas), and the products
of combustion of such fuels, can expose you to chemicals
including benzene, which is known to the State of California to cause
cancer and reproductive harm. For more information go to: www.
P65Warnings.ca.gov.
Keep burner and control compartment clean. See installation and operating instructions
accompanying appliance.

11
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Figure 3.4 Glass Seal Plate
GLASS SEAL PLATE
GLASS SEAL
PLATE INSTALLED
H. Appliance Break-In
NOTICE! Open windows for air circulation during re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
Follow the initial break-in procedure below to cure the
materials used to manufacture the replace and the
nishing materials around it.
• The fireplace should be run three to four hours
continuously on high.
• Turn the replace o󰀨 and allow it to cool completely.
• Remove xed glass assembly. See Section 4.B.
• Clean xed glass assembly. See Section 4.B.
• Verify Glass Seal Plate is properly installed. See Figure
3.4.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monoxide
exposure.
• Replace the xed glass assembly.
Note: Some installations may require additional run time to
cure. If odors persist after the initial break-in period, run the
replace for an additional three to four hours continuously
on high.
Note: IPI systems have a safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the remote
control. If this occurs, restart the appliance.
• Verify collar slide plate screw is attached see Figure 3.3.

12 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
I. Heat Management
Heat Output
Heat output may be controlled on appliance by adjusting
the “FLAME” setting and “FAN” setting on the RC-300AU
remote control.
Figure 3.5 Control Cavity
NOTICE: Some functionality will be lost when using battery
backup including fan, lights, or any other auxiliary functions
that require household 220-240 VAC power.
J. Operation During A Power Outage -
IntelliFire™ Plus
SEE SECTION 4 FOR COMPONENT ACCESS DETAILS.
3. Locate the battery pack and insert four AA cell
batteries. The battery pack is shipped in the appliance
manual bag. Battery polarity must be correct or module
damage will occur. Connect to black and red wires
labelled “BATT”. A complete wiring diagram is included
in the Electrical section of the appliance Installation
Manual.
4. Before operating appliance install glass seal plate,
xed glass assembly and appliance front.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
5. Turn the appliance on according to the instructions
below for the appropriate type of control:
Wireless Remote:
• Remote receiver is integrated into the ignition
module.
• Toggle surround manual reset switch position
to “ON”. See Figure 3.7. Check to make sure
ignition module switch is in the “REMOTE”
position.
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO
ame or THERMOSTAT options.
Ignition Module:
• Toggle surround manual reset switch position to
“ON”. See Figure 3.7.
• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON
position. See Figure 3.6.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
Batteries tend to corrode over time.
To Return to Operation Using Electrical (AC) Power
• Toggle surround manual reset switch position to
“OFF”. See Figure 3.7.
• Remove decorative front, xed glass assembly,
and glass seal plate.
• Disconnect the battery pack, remove the batteries
and store the battery pack for future use.
• Slide the ON/REMOTE/OFF switch to the REMOTE
position.
• Replace glass seal plate, xed glass assembly and
decorative front.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
• Resume normal operation with the RC300AU.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See
Figure 3.5 for location. The decorative front, xed
glass assembly, and glass seal plate will need to be
removed.
2. Toggle surround manual reset switch position to
“OFF”. See Figure 3.7. Check to make sure the
ignition module switch is NOT in the “ON” position.
NOTICE! Set the fan speed to high on the RC300AU
remote control during the rst three to four hours of break-in
operation. See Section H. This break-in will ensure
optimum speed control of the fan during subsequent use.
The IntelliFire™ Plus intermittent pilot ignition system
comes with a battery backup system that enables the
ame to operate in a power outage. See appliance
manual bag for battery pack. Batteries should not be
placed in the battery pack while using electrical power
to operate the replace. Remove batteries from battery
pack when power has been restored and remove battery
pack from the appliance.

13
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
6. Module Reset
This module may lock-out under certain conditions. When
this occurs, the appliance will not ignite or respond to
commands. The module will go into lock-out mode by
emitting three audible beeps, then continuously displaying
a RED/GREEN error code at its status indicator LED.
• Check battery tray. Remove batteries if installed. Batteries
should only be installed for use during power outages. See
Section I.
• Toggle the appliance reset switch to the o󰀨 position .
See Figure 3.7 for reset switch location.
or
• Set the module selector switch to the OFF position.
• Wait ve (5) minutes to allow possible accumulated gas
to clear.
• Toggle the appliance reset switch to the on position.
or
• Set the module selector switch to ON or REMOTE
position.
• Start the appliance.
K. Control Module Operation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 3.6.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/LO
selector switch on the module. See Figure 3.6. Note
that the ame HI/LO selector switch will become inactive
once a remote control (RC300AU) is programmed to the
control module. Note that the control module will always
ignite the replace on HI and remain so for the initial 10
seconds of operation. If the HI/LO is switched to the
LO position, the ame output will automatically drop to
the lowest setting after the ame has been established
for 10 seconds. After this 10 second period, the ame
can be adjusted from HI to LO with the switch.
3. The control module has a safety feature that
automatically shuts down the replace after 9 hours
of continuous operation without receiving a command
from the RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/or
respond to a command to ignite via the wall switch and/
or remote. In this case, the module may have gone into
LOCK-OUT mode. In this state, it will emit a LED error
code. To reset the error code, toggle the applaince reset
switch to the OFF position. See Figure 3.7 for reset
switch location. If the ingition command again fails, the
module will emit an LED error code, prior to going back
into LOCK-OUT mode. Contact your dealer for service
if this occurs.
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
Note: For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is connected,
must be wired to an in-line on/o󰀨 switch. This is required for
servicing and/or resetting the control module in the event of
a control module LOCK-OUT.
Figure 3.6 Control Module
LP/NG GAS-TYPE
SELECTOR SWITCH
WIRE LEAD FROM
REGULATOR CONNECTS HERE
MODULE
SELECTOR
SWITCH
HI/LOW SELECTOR SWITCH

14 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
SURROUND
RESET SWITCH
Figure 3.7 Surround Reset Switch
Nine Hour Safety Shutdown Feature
The appliance has a safety feature that automatically
shuts down the replace after nine hours of continuous
operation without receiving a command from the wall
switch or optional remote.
Appliance ON/OFF
Use the IntelliFire™ Plus Remote Control to control the ON/
OFF function of the appliance. Follow instructions included
with the installed control. If desired, a wall switch may be
installed to control the ON/OFF function of the appliance.

15
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
FCC Requirements
WARNING! Risk of Fire! Changes or modications to
this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate
the equipment.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and EN298 for
multi-functional control. These limits are designed to
provide reasonable protection against harmful inter-
ference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, could cause harmful interfer-
ence to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful inter-
ference to radio or television reception, which can be
determined by turning the equipment o󰀨 and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit dif-
ferent from that to which the receiver is connected.
• Contact the dealer or an experienced radio TV techni-
cian for help.
Figure 3.8 Temperature Scale
Changing Temperature Scale
To change the temperature display between Celsius and
Fahrenheit, remove the battery cover from the back of the
remote control and slide the switch to your desired tem-
perature scale. See Figure 3.8. The screen will automati-
cally change the indicators on the room temperature and
set temperature portion.
Installation Precautions
The installation of this remote control must be performed
by a qualied service technician. This remote control is
tested and safe when installed in accordance with this in-
stallation manual. Do not install any components that may
be damaged.
Do not modify, disassemble, or substitute any of the com-
ponents included with this kit. Installation of this unit must
be done by a qualied service technician.
Placement of this remote control may a󰀨ect performance.
An assessment of the space should be done prior to in-
stallation for optimum performance.
Determine Location
Determine the location for the remote control. The selected
location should be in the same space as the gas replace.
Never place this unit in a separate room. The remote control
must be placed within 30 ft. (9.14 m) of the replace but
should not be exposed to extreme heat.
The RC300AU is approved for interior installation and
should not be used in exterior applications.
• Keep remote control out of reach of children.
Installation of Remote Control Housing
CAUTION! Risk of Fire! DO NOT install damaged or
modied components. Warranty will be voided if dam-
aged or modied components are installed.
1. Remove remote control components from packaging.
2. Remove battery cover from the back of the remote by
sliding it down and install 3 AAA batteries.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
Fireplace Specic Information
Standard replace features vary. Consult the installation
manual for available options.
The included AUX300CE receiver provides additional fea-
tures: Fan control and two Aux functions.
The REM300-HNG-AU remote control system functions
include: On/O󰀨, Thermostat Mode, Timer Countdown,
and Flame Adjustment (for replaces with variable ame),
and Fan Speed Adjustment.
Kit Contents
• REM300-HNG-AU Transmitter
• AAA Batteries (3)
• Wall Holder
• Drywall Anchor (2)
• Screws (2)
Introduction
The RC300AU multifunctional remote control is de-
signed to control pilot light, ame height, fan speed,
and up to two 220/240VAC auxiliary functions on your
gas replace. The RC300AU is equipped with thermo-
stat functions which can automatically control the tem-
perature in the room in which it is installed. The control
is only for use with the Hearth & Home Technologies
IntelliFire Plus™ system (IPI). The AUX300CE module
is rated for 220/240VAC, 50-60 Hz, and is required for
operation of this remote control device.
REM300-HNG-AU
L. Remote Control Operation

16 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Figure 3.9 Mounting Remote Control Housing
5. Close the housing door. See Figure 3.11.
4. Place remote control inside housing. See Figure 3.10.
Figure 3.10 Remote in Housing
Figure 3.11 Mounted Remote Control Housing
AUX300CE Module Installation
• Insert the 4 hole harness from the AUX300CE module into
the 4 pin plug on the control module. See Figure 3.12.
Figure 3.12 AUX 300 Module Installation
CONTROL MODULECONTROL MODULE
AUX 300CEAUX 300CE
CABLECABLE
Programming the RC300AU to the Control Module
CAUTION! Risk of burns! DO NOT program the remote
control to the control module when replace is hot.
• Verify the ON/OFF/REMOTE switch is in the REMOTE
position. Green LED light will blink three times and the
control module will beep once 5 seconds later when
ready. See Figure 3.6.
• Using a small item (such as a paper clip) press and
release the LEARN button located near the ON/OFF/
REMOTE switch. See Figure 3.13.
• Control module will beep once and LED will blink green
for 10 seconds.
• While the LED is blinking, press the POWER button on
the remote control. A double beep will come out of the
control module to indicate that it has been programmed
successfully.
NOTICE: Up to three remote controls can be programmed
into the control module. Simply press a button on the other
remote controls during the 10 second programming process
to add another remote into the system. It is recommended
to program only one RC300AU remote control.
To clear memory in the control module, use a small item
(such as a paper clip) to press and release the LEARN
button. Control module will beep once and LED will blink
green for 10 seconds DO NOT press any buttons on the
remote during the ten seconds that the green LED blinks.
The memory will be cleared. Note that the RC300AU will
not be programmed if it’s in STANDBY mode. Press the
ON/OFF button twice to switch to IDLE mode.
vacation, trips, etc):
• Remove batteries from remote control.
• Unplug switching adapter and remove back-up batteries.
3. Secure the remote control housing on a at wall sur-
face using the two screws and wall anchors provided.
See Figure 3.9.

17
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
REMOTE POSITION
LEARN BUTTON
Figure 3.13 Programming RC300AU
FIREPLACE STATUS
THERMOSTAT
THERMOSTAT DESIRED
TEMP SETTING
FLAME HEIGHT
FAN SPEED
ADJUSTABLE
AUXILIARY
ADJUSTABLE
OUTPUT (ON/OFF)
TIMER DISPLAY/FUNCTION
ROOM TEMP
DISPLAY
FUNCTION LEVEL
INDICATOR
LOW BATTERY
INDICATOR
TRANSMISSION
INDICATOR
CHILD LOCK
INDICATOR
Function Buttons
Menu
Select V
V
Use POWER button to turn the unit on and o󰀨.
Use MENU button to display the menu functions.
Only functions that can be activated will be
displayed. For example: Flame Height will not
be displayed when the remote status is OFF.
Use the SELECT button to select the current
feature.
Use the UP and DOWN arrows to toggle
through the menu functions and value selec-
tions in the submenus.
Idle When Remote is in ON Mode
The remote control will go into an idle mode if no but-
tons are pressed within 5 seconds. Press any button to
resume full functionality. In idle mode only active func-
tions will show on the screen.
Standby mode
The remote control will go into a standby mode if no but-
tons are pressed within 5 minutes. Press the POWER
button to reactivate the remote control to ON mode. Ac-
tive functions will be displayed
Menu
Select V
V
Menu
Select
V
V
Menu
Select V
V
Menu
Select
V
V
Display Screen
Figure 3.14 RC300AU Display Screen

18 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
About ON Mode
• All functions can be accessed when the remote control
is in the ON mode.
• Only active functions will be displayed when the remote
control is in the ON mode. For example: if the fan is the
only function that’s active, the fan icon and ame will be
the only icon shown in the display.
About OFF Mode
Only the following functions can be accessed in the OFF
mode:
• AUX1
• AUX2
Only active functions will be displayed when the remote
control is in the OFF mode.
Turning ON the Fireplace
• Press the POWER button to turn the replace ON. The
replace will rst ignite the pilot. Once the pilot ame is
estabilshed the main burner will be lit.
NOTICE: Whenever the replace is cycled from OFF to
ON, the main burner will light on high for 10 seconds be-
fore returning to the previous user setting.
Adjusting Flame Height
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the FLAME
icon and press SELECT.
• Use the UP and DOWN arrows to adjust the FLAME
HEIGHT, then press SELECT. The FLAME HEIGHT
can be adjusted to 5 di󰀨erent settings.
NOTICE: FLAME HEIGHT will not be adjustable for rst
ten seconds when replace is turned on.
NOTICE: The system will remember the previous FLAME
HEIGHT setting and will automatically adjust after 10
seconds.
AUX2 Function (Unit dependent Function)
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the AUX2 icon
and press SELECT.
• Use the UP and DOWN arrows to turn the AUX2 ON or
OFF, then press SELECT. The AUX2 function can be
either be turned ON or OFF.
NOTICE: When the replace is turned OFF both AUX1 and
AUX2 will be turned o. The AUX1 and AUX2 functions can
be activated from the remote’s OFF mode, when the ame
is o. When the replace is turned back ON, the AUX1
and AUX2 settings will be restored to the previous setting.
AUX1 Function (Unit dependent Function)
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the AUX1 icon
and press SELECT.
• Use the UP and DOWN arrows to adjust the AUX1 output,
then press SELECT. The AUX1 function can be adjusted
to 4 di󰀨erent settings: HI, MED, LOW and OFF.
Adjusting Thermostat
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the THERMO
icon and press SELECT.
• Use the UP and DOWN arrows to turn the THERMO ON
or OFF, then press SELECT (the SET TEMP will start
blinking). Using the UP and DOWN arrows select the
desired temperature and press SELECT.
NOTICE: If the THERMO function is on, the SET TEMP
can be adjusted at any time by pressing the UP and DOWN
arrows.
NOTICE: As the ROOM TEMP (RT) approaches SET
TEMP (ST), the remote system will automatically adjust
the ame height. If the RT rises above ST, the replace
will shut down the main burner. After this, the replace will
turn back on after the RT drops below the ST.
NOTICE: The system will remember the previous TEM-
PERATURE setting when THERMOSTAT mode is cycled
ON or OFF.
NOTICE: If your installation includes an optional wired ON/
OFF wall switch, it should be in the OFF position when
using the RC300AU in thermostat mode.
Adjusting Timer
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the TIMER
icon and press SELECT.
• Use the UP and DOWN arrows to turn the TIMER ON
or OFF, then press SELECT. Using the UP and DOWN
arrows select the desired set time and press SELECT.
Timer operates in increments of 15, 30, 45, 60, 90, 120
and 180 minutes.
Setting the Child Lock
• Press and hold the MENU and UP arrow buttons simul-
taneously for 4 seconds to enable or disable the child
lock feature.
NOTICE: No functions will be usable until child lock feature
is disabled.

19
Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Power Outage
• If replace battery backup system IS installed at time of
power outage, replace operation will not be interrupted.
• If replace battery backup system IS NOT installed at
time of power outage, replace will shut o󰀨. To resume
replace operation, install battery backup.
NOTICE: Battery polarity must be correct or module
damage will occur.
Check remote screen for battery level indicator, replace
the batteries if low battery is indicated (See Figure 3.14).
Turn o󰀨 the control module:
• Open or remove the decorative front to access the control
module.
• Move switch to OFF (See Figure 3.6).
Disconnect power to the control module:
• Open or remove the decorative front to access power
cord and/or back-up batteries.
• Unplug the control module and/or remove back-up
batteries.
Shut o󰀨 gas to the appliance:
• Open or remove the decorative front and locate the gas
shut-o󰀨 valve to the left of the gas control.
• Rotate the shut o󰀨 valve 90 degrees to turn o󰀨 gas supply.
Turn o󰀨 power to the replace (if back-up batteries
are not installed):
• Locate house circuit breaker for replace.
• Turn o󰀨 the circuit breaker.
Reset Switch:
• Turn reset switch on side of the surround to the “OFF”
position.
Frequently Asked Questions/Troubleshooting
Symptom Possible Cause Corrective Action
Remote control will not transmit
Batteries Verify batteries are functional and installed correctly.
Remote control is in Child
Lock mode Disengage Child Lock mode.
Buttons not being pressed
rmly
Press button rmly for one to two seconds to ensure transmis-
sion to module.
Control module will not take
commands from remote control
Control module is not in
“REMOTE” mode Ensure module switch is set to REMOTE.
Control module and remote
control are not programmed
to each other
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro-
gram the remote control.
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the re-
place junction cord located in the controls area. Also verify that
the batteries are installed in the battery pack.
Fireplace shuts down after extended
periods Built-in timer
The replace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
Fireplace is on but will not shut o󰀨
with the remote control
External wired wall switch
The replace cannot be turned o󰀨 by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
Remote control or control
module failure
At control module, turn o󰀨 replace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.
Manual Fireplace Shuto󰀨
In the unlikely event that the remote wall switch malfunc-
tions and will not turn o󰀨 the replace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn o󰀨 the replace:
CAUTION! Risk of burns! Fireplace surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the replace.

20 Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, et cetera. It is im-
perative that control compartments, burners and circulat-
ing air passageways of the appliance be kept clean. Any
safety screen, guard, or barrier removed for servicing the
appliance must be replaced prior to operating the appli-
ance.
CAUTION! Risk of Burns! The replace should be
turned o and cooled before servicing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
44 Maintenance and Service
Task Frequency To be completed by
Decorative
Front Annually
Homeowner
Glass Cleaning Seasonally
Control Access Seasonally
Remote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass
Inspection
Annually
Qualied Service
Technician
Log Inspection Annually
Firebox
Inspection Annually
Control
Compartment &
rebox Top
Annually
Burner Ignition
& Operation Annually
A. Maintenance: Frequency and Tasks
When properly maintained, your replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualied service technician.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth, multi-purpose tool, and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
•Prepare a work area large enough to accommodate xed
glass assembly and door frame by placing a drop cloth
on a at, stable surface.
Note: Fixed glass assembly and gasketing may have
residue that can stain carpeting or oor surfaces.
•Remove door or decorative front from replace and set
aside on work surface.
Decorative Front
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
•Vacuum and dust surfaces.