Heat & Glo I25X-N-AU User manual

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Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your Dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
Ref No GMK10553
AS/NZS 5263.1.8
Models:
I25X-N-AU
I35X-N-AU
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION.
DO NOT MODIFY THIS APPLIANCE.
CAUTION! Risk of Fire! DO NOT store instruction manuals inside replace cavity.
High temperatures could cause a re.
Decorative barrier front must be ordered separately at
time of appliance purchase.
Place serial number here Owner’s Manual
Operation and Maintenance

2Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and e󰀩ciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!
Serial Number
Type of Gas
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Model Number
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
11 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Model:
Seri a l :
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
ASXXXX Certification Nº: GMKXXXXX
Injector Size:.................................................................................................. DMS mm)
Inlet Gas Pressure:.................................................................................................. kPa
Outlet (Manifold) Gas Pressure:.............................................................................. kPa
Maximum Nominal Gas Consumption.................................................................... MJ/h
Electrical Rating........................................................................................240V 50hz 1A
This unit is designed to be recessed into framed construction.
TO BE INSTALLED ON WOOD FLOORING OR NON-COMBUSTIBLE FLOORING.
See installation manual for details.
Gas Type:
MADE IN USA
XXXX-XXX
IAPMO-R&T
GasMark
TM
OCEANA
SSAAMMPPLLEE
QR Code
Install Manual
QR Code
Owner’s Manual

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Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations ................................. 2
B. Limited Lifetime Warranty ..........................4
2 Product Specic Information
A. Appliance Certication ............................7
B. BTU Specications ...............................7
C. Glass Specications ..............................7
D. High Altitude Installations ..........................7
3 Important Safety and Operating Information
A. Appliance Safety ................................8
B. General Operating Parts ..........................9
C. Fuel Specications ...............................9
D. Wall and Mantel Temperatures .....................9
E. Good Faith Wall Surface/TV Guidelines ..............9
F. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 9
G. Lighting Instructions (IPI) .........................10
H. Appliance Break-In .............................. 11
I. Heat Management ..............................12
J. Operation During A Power Outage - .................12
IntelliFire™ Plus ................................ 12
K. Control Module Operation ........................ 13
L. Remote Control Operation ........................15
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................20
B. Maintenance Tasks - Homeowner ..................20
C. Maintenance Tasks - Qualied Service Technician .....23
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions ......................25
6 Reference Materials
A. Accessories ...................................26
B. Service Parts ..................................27
C. Contact Information .............................32
 = Contains updated information.

4Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
B. Limited Lifetime Warranty
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Pellet Wood Electric Venting Components Covered
1 year X X X X X
All parts including handles, external enameled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
X X Igniters, Auger Motors, Electronic Components, and
Glass
X X X Factory-installed Fans
X X Molded Refractory Panels, Glass Liners
3 years X Firepots, Burnpots, Mechanical Feeders/Auger
Assemblies
5 years 1 years X Vent Free Burners, Vent Free Logs
X X Castings Medallion and Ba󰀪es
AUSTRALIAN WARRANTY INFORMATION
Hearth & Home Technologies (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
www.hearthnhome.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorized dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veried purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal-
lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is dened as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods reect the minimum expected useful lives of the designated components under normal operating conditions.
2000-645i (8-22) Page 1 of 3

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Heat & Glo • I25X-N-AU, I35X-N-AU Owner’s Manual • 2547-981 Rev. B • 1/23
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Pellet Wood Electric Venting Components Covered
6 years 3 years X Catalyst - Limitations Listed
7 years 3 years X X Manifold Tubes HHT
Chimney and Termination
10 years 1 year X Burners, Logs and Refractory
Limited
Lifetime 3 years X X X Firebox and Heat Exchanger, FlexBurn®System
(engine, inner cover, access cover and reback)
1 year None X X X X X All Replacement Parts beyond Warranty Period
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
•
The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorized dealer
or distributor. A list of HHT authorized dealers is available on the HHT branded websites.
•
This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
•
Changes in surface nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface nishes may occur. This is not a aw and is not covered under warranty.
•
Damage to printed, plated, or enamelled surfaces caused by ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
•
Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in-
clude: paint, wood, pellet and coal gaskets, rebricks, grates, ame guides, light bulbs, batteries and the discoloration
of glass.
•
Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
•
Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identication label furnished with the appliance; (2) failure to in-
stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insu󰀩cient make-up air supply, or handling devices such as exhaust fans or forced air fur-
naces or other such causes; (6) use of fuels other than those specied in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modication of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup-
tions or uctuations of electrical power supply to the appliance.
2000-645i (8-22)
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