myPOS Kiosk IM310 User manual

myPOS Kiosk Technical Specicaon & Warranty
User Manual
myPOS Europe Ltd.
mypos.com
myPOS Kiosk
user manual

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Kiosk User Manual | page 2
Table of Contents
Introducon .................................................................................................................................. 3
Scope 3
Acvaon ...................................................................................................................................... 4
Acvaon code 5
Geng started .............................................................................................................................. 6
Learn about your device 6
Home screen 6
Status bar 7
Nocaon panel 7
Quick Sengs 8
Manage your device ......................................................................................................................9
Device sengs 9
Conguraon update 11
System update 11
Accepng payments and even more .............................................................................................12
Built-in apps 12
Accept payments ........................................................................................................................... 13
Smart card 13
Magnec stripe card 13
Contactless cards 14
Warranty and return policy .......................................................................................................... 15
Replacement of myPOS package with defect 15
Important: disposal 15
For more informaon ................................................................................................................... 15

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Introduction
The most sophiscated member of our unaended devices family, the myPOS Kiosk is a smart
Android device that allows for awless integraon in your food & beverage, hospitality or
entertainment self-service projects.
To start using your device, you need to open a free e-money account at www.myPOS.eu and then
acvate the myPOS Kiosk device.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices. The funds from all devices will be transferred to your myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Kiosk device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is provided separately in the myPOS Kiosk Technical Specicaons & Warranty document
Related documentation
The latest version of this Quick User Guide can be found online at:

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Activation
Every myPOS Kiosk device has 4 unique serial numbers. The most important is the one for IM310. During
the acvaon, myPOS links this serial number of your myPOS Kiosk device to your myPOS account. Once
your new myPOS Kiosk device is acvated, every transacon accepted with it, will be credited to your
myPOS account.
You can link more than one myPOS device to one e-money account. In this case, the payments accepted
with all myPOS terminals will be credited to the same myPOS account.
Your myPOS Kiosk device needs to be acvated before you can start using it. To be able to complete the
acvaon process, the device must be connected to the Internet. Your myPOS Kiosk can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all available networks. Once
successfully connected to a network, you can proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi connecon. If the SIM card is already
inserted into your device, it will automacally connect to the Internet. As soon as it’s successfully
connected, the Done buon will appear. You can proceed with acvaon by tapping on Done.
• To connect to the Internet via the Ethernet cable, turn o the Wi-Fi connecon. If the Ethernet cable
is already inserted into your device, it will automacally connect to the Internet. As soon as it’s
successfully connected, the Done buon will appear. You can proceed with acvaon by tapping on
Done.

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Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Kiosk device.
If you do not have a myPOS account, please register at myPOS.com and
follow the instrucons.
If you have a myPOS account, please log in to your account and go to menu
Devices > Acvate your device and follow the steps:
Step 1: Enter the acvaon code on your myPOS Kiosk device and press
„ACTIVATE“. Your device must be connected to the Internet to complete the
acvaon process.
Step 2: Upon successful acvaon, your myPOS Kiosk device will restart
automacally.
Congratulaons! Your new myPOS Kiosk device is now acvated and ready
to be used. You can nd the new device listed in your myPOS account,
menu “Devices”.
Note! You can change the selected device language and connecon type at
any me through the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.

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Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
LED Lights
Printer cover
Fingerprint reader
NFC/Contactless
card reader
QR Code Reader
PIN Pad
LED Indicator for the NFC Card Reader LED Indicator for the QR Reader
Hybrid MSR and
IC card reader
8 MP Auto
Zoom Front Camera
Thermal Vias
Speaker
Display: 23.8"
(1920 x 1080),
Capaci�ve
Mul�-Touch
Touchscreen,
Blast Resistant
Glass
Speaker
LED indicator for PIN entry
Status bar
App
Shortcut
Home
Recent apps
Back bu�on
Volume down Volume up

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Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or tap Back to close the
Nocaon panel.
SIM card
status
Bluetooth
connec�on
Do not
disturb
Update available
WiFi
connec�on

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Quick Settings
The Nocaon panel also provides quick access to funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you to quickly turn them on
or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the screen to display the
Nocaon panel.
2. Change the brightness of the display or tap on any icon to turn the
funconality ON or OFF or see addional features.

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Manage your device
Device settings
You can check or change the following sengs of your myPOS Kiosk device
using the Sengs app:
• Language – change the language of your device. Please note that this
will aect not only the device interface but also the language of your
print outs (receipts and reports)
• Check connecon – check your connecon to the myPOS server
• Connecvity – change the connecon type of your device (WiFi,
Bluetooth and Ethernet)
• Sound – manage device sound volume or turn device sound ON or OFF
• Display – manage your device Home screen (Layout and Wallpaper),
change sleep me and display brightness
Due to the fact that the terminal will be unaended, an addional
security opon has been added to Seng > Display> “Lock Status bar
and Navigaon bar”. This feature will hide “Home” and “Task” buons
from the Navigaon bar and will not allow pulling status bar down
and reaching quick menu.
• Memory & Storage – get informaon about memory and storage
(System data, User data and Available space)
• Print a test receipt
• About device - get informaon about device Name, Billing descriptor,
TID, Last STAN, Soware version and Last date of update
• Soware update – in this menu you can check if there are any
available updates of the system apps, such as myPOS OS, App market,
Sengs app, Launcher). Keep your soware up to date to get the best
from your device. Latest soware versions will help your myPOS Kiosk
device run more quickly and eciently, enable new features, x bugs
and prevent security vulnerabilies.
• Reset - reset your device and start using it with a dierent Outlet
or myPOS account. Please have in mind that this will restore
your default device sengs and you will no longer be able to
accept payments. To start using your device again, you will need
to acvate it.

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myPOS Kiosk is designed to work with third party applicaons only. For this
reason, exing these applicaons will not happen from the back buon
on the navigaon bar. Using the key to open the printer paper cover, a
window with text “The printer cover is open” appears, tap “Close”. A
password entry window opens. Upon entering the password, the user exits
the applicaon and goes to myPOS Launcher. The password is predened
combinaon of numbers. Once entered, takes the user to the home
screen.

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Conguration update
Some of the changes of your device, made through your myPOS account,
need addional update to take eect. In these cases, you will receive
a nocaon for Conguraon update. All you have to do is tap on the
nocaon - the Sengs app will open. Tap on Conguraon update and
wait unl the update is downloaded and installed.
In some cases, conguraon updates will be sent from myPOS Europe
Ltd. in regard to newly released features and funconalies. Keeping your
soware up to date is important to get the best from your device.
System update
myPOS Kiosk Devices come with 4 system apps:
• myPOS OS app
• AppMarket app
• Sengs app
• Launcher app

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Accepting payments and even more
Built-in apps
We ship myPOS Kiosk devices with two apps:
Sengs app
Change your device sengs with just a few taps.
App Market
One-stop shop for business applicaons, designed exclusively for myPOS Smart.

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Accept payments
Your myPOS Kiosk device supports payments with magnec stripe,
CHIP & PIN and contactless.
Smart card
If the card has a CHIP, at the screen for presenng card insert the card into
the boom reader with the CHIP facing towards the keyboard. If the card
is not recognised, an error message will be displayed. Smart cards usually
require a PIN code to conrm the transacon. If a PIN code is required,
ENTER PIN screen will be displayed.
The myPOS Kiosk device will iniate the transacon authorizaon process
by communicang with myPOS. The Processing screen will indicate that the
procedure is not completed.
If the transacon is approved by the issuer, conrmaon message
“TRANSACTION IS APPROVED” will be displayed. At this point, you can
remove the card from the reader and return it to the customer.
Magnetic stripe card
Insert magnec stripe card into card slot and push to the end with
magnec stripe facing down, then pull out the card at constant speed to
swipe card.
The myPOS Kiosk device will iniate the transacon authorizaon process
by communicang with myPOS. The Processing screen will indicate that
the procedure is not completed. If the transacon is approved by the issuer
conrmaon message: “TRANSACTION IS APPROVED” will be displayed.

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Contactless cards
Hold the card (or smartphone) approximately 3cm above the NFC reader
of your myPOS Kiosk device. When the contactless reader recognises the
card, there will be a sound signal. Aer you hear a beep, you can remove
the card.
If the card requires a PIN code, ENTER PIN screen will be displayed.

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Warranty and return policy
Important: The product, including myPOS Kiosk device and myPOS Business card (“the product”)
is not covered by Consumer law, including EC Direcves on Consumer Protecon and Distance
selling Direcves. This product is not designated to consumers, meaning any natural person who
is acng for purposes, which are outside his trade, business, cra or profession. This product
represents nancial services and is designated only for accepng of payments for services or
goods oered by natural or legal persons with a legal business acvity, acng as professionals,
sole traders, traders, merchants, self-employed or otherwise selling goods or services
Replacement of myPOS package with defect
• Client must not open the POS terminal device and must not try to repair the defect by
himself/herself. This will be deemed as a defect caused by Client and the service provider will
not be liable for its obligaons under the Return Policy.
• You have the right to return the full myPOS package within 30 days from the date of receipt.
• Some Distributors may provide post-sale customer support and may be able to take back the
defected myPOS Kiosk device. Please contact your Distributor or Agent rst and check for
post-sale customer support. In case there is not such, please proceed as instructed in this
Return Policy.
• The guarantee of the service provider does not cover any cables, accessories, plugs, or power
supply units or other items, dierent from the myPOS Kiosk devices and the myPOS Business
card in the myPOS Package.
Please read the full text of the Return Policy available at www.myPOS.eu prior to registraon for
the service and acvaon of the myPOS Package.
Important: disposal
You are not allowed to dispose any part of the myPOS Kiosk device, including its
baery, cables or other components with the general household waste. If your
myPOS Kiosk is not funconing, you have to send it for repair by following the Return
policy available at ww.myPOS.eu.
For more information
For full list of available documents visit:
mypos.eu/en/faq/client/devices/addional-informaon